Learn the latest news & statistics about Google+, Facebook, Twitter, Tumblr and Pinterest, and explore strategies on how to leverage each to promote your inn or bed and breakfast.
3. Adult Internet Users who Use Social Networks
66%
65%
64%
63%
Adult Internet Users who
62% Use Social Networks
61%
60%
59%
2010 2011
4. THE PURCHASE DECISION
What percentage of buyers BOUGHT something
based on a social media suggestion from a friend?
71% Listens to
friends!
29% Ignores
friends
5. RETURN CUSTOMERS
People who interact with your social spaces are
more likely to become return customers
Stay at
Your Inn
Follow
Tell a
Your Social
Friend
Media
6. THE AVERAGE LARGE COMPANY HAS
178 Social
Media
Accounts
Q. How many do you need?
A. Only as many as your guests need.
7. ACTION
• Give each network a clear, distinct purpose.
• Be consistent with updates.
• Interact with guests.
• Make your networks visible to the world.
10. GOOGLE+ FAST STATS
• Over 90 million users
• Projected 400 million by end of 2012
• 55% increase in December alone
• 77 of the worlds top 100 brands have a Google+
page
23. FACEBOOK FAST STATS
• Over 850 million active Facebook users to top 1
billion by August
• 200 million added in 2011 alone
• 77% say they interact with brands through the
wall; by reading posts & updates
• Auto-posting decreases likes by 70%
• 58% like brands “because they are a customer”
• 57% like brands “for deals & coupons”
• 56% say they are more likely to recommend a
brand they follow on Facebook
24. ROOM TO IMPROVE ON FACEBOOK
65% of hospitality property owners who know
about Facebook, use Facebook to drive bookings
Only 9% of lodging website visits came from
Facebook
Only 1% of online bookings came from Facebook
26. TIMELINE
• Allows people to
“subscribe” to updates
• Meant for public figures;
celebrities, brand
evangelists, etc.
• Incompatible with many
applications, like-gates, etc.
• Guests can’t “check-in”
• Not suitable for hospitality
properties
27. PAGE REACH
• Your posts only reach 17% of your fans (1 out of 6)
• Your page is devalued by Facebook if you have many posts with few
“likes”
• Impressions (post view) = Reach (unique fans who read it) *
Frequency (the number of times they read it)
• There has been a 56% decrease in impressions since June 2011
29. CREATE DEALS & COUPONS
Give guests a reason to visit your page and encourage likes by offering
deals and coupons.
30. SHOW OFF YOUR PROPERTY’S INFO
It’s all about rooms, photos and maps. Allow guests to make a
reservation right from Facebook.
31. CREATE FACEBOOK ADS
Facebook ads are a very good way to snag guests who do most of their
browsing on Facebook
Facebook alone accounts for over
5% of ad spending on the
Internet.
Ad Spending
Everyone
Else
Facebook
32. MAKE EACH UPDATE INTERESTING
Because Facebook judges you by the quality of your posts, make every
post quality. Put thought into every wall post.
How to write interesting posts:
• Include photos
• Post videos
• Include humor
• People respond to questions. Ask
questions to get more likes and
responses.
• Respond to comments often
• Like people’s comments.
34. TWITTER FAST STATS
• Over 456 million Twitter accounts, 100 million of
which are active
• 64 million in North America alone
• 40% don’t tweet, but only read tweets
• Tweets are more likely to be re-tweeted (shared)
because:
• The tweet was interesting (94%)
• It was funny (84%)
• The re-tweeter had a personal connection
with the author (66%)
• The Tweeter was a celebrity (21%)
• The Tweeter offered incentive (32%)
• The Tweeter said “Please re-tweet” (26%)
35. On January 18th, there
were 2,400,000 individual
tweets about SOPA
39. MAKE YOURSELF WORTH FOLLOWING
Make sure your tweets are consistent, interesting
and funny
40. FOLLOW INDUSTRY LEADERS
• Follow industry leaders and strike up
conversations with them
• Respond to “mentions” and direct messages
• Don’t be afraid to disagree with industry leaders
• Include deals and offers
42. YOUTUBE FAST STATS
• Over 800,000,000 unique visitors each month
• 100,000,000 people take a social action with a
YouTube video each week
• Over 3 BILLION videos are viewed each day
• 150 years of YouTube videos are watched on
Facebook every day
• Every minute, over 500 tweets contain YouTube
links
46. SHOW OFF YOUR LOCATION & PROPERTY
Create simple, short videos about your property
and your property’s location. Ideas can include:
• Take people on a video tour of your property, a
local landmark or nearby shops and points of
interest.
• Take beautiful, high resolution photos of your
property and local scenery and create a video
photo slideshow set to music.
49. FAST STATS
Tumblr. Pinterest
• 13 billion page views per • 11 million visits each
month week
• Over 10 billion unique • 5 million active users
posts connected to Facebook
• 40 million posts added • Already one of the top
each day ten social sites
• 72 million visitors each • It’s user growth is what
month Facebook’s was 5 years
ago