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Knowing your customers
1.
Knowing Your Customers
WHY its important for every business? Adrienne Tan, Senior Consultant www.brainmates.com.au June 2010 Page no.
2.
Its Important to
Know Who Your Customers Are
3.
WHY?
4.
1. Guides Business
Decisions
5.
2. Ensures the ‘Right’ Product
is Created to Satisfy Needs
6.
3. Speak in
Language That Customers Understand
7.
4. Find Where
Customers Are
8.
5. Differentiate from
the Competition
9.
6. Ultimately, Growing
Revenue
10.
Product innovation and
design. brainmates leads companies to define, develop and deploy customer-centric products and services. www.brainmates.com.au +61 (2) 9232 8147 Page no.
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