Presented on July 26, 2012 during the Georgetown ISD Athletic Department Staff Development Training.

1. COMMUNICATION TIPS
for Coaches and Athletic Educators

2. B rad h
t ro v ic
Do mi

3. If you would like to
view this presentation
at a later date,
please visit:
www.SlideShare.net/
BradDomitrovich

4. Customer Service Difficult People
Breaking Bad News Media Tips

6. Five Rules for Great
Customer Service

7. Who are your
customers?

8. 1
Keep customers
the priority.

9. 2
Over-deliver
whenever possible.

10. 3
Offer choices.

11. 4
Be access-approachable.

12. 5
Use logic
and not emotion.

13. Five Tips for Dealing with
Difficult People

14. What is
a difficult
person?

15. 6
Assist them
quickly and efficiently.

16. 7
Smile.

17. 8
Listen without interrupting.

18. 9
Offer and request
respect.

19. 10
Never take
a complaint personally.

20. Five Tips for Breaking
Bad News to Parents

21. What
kind of
bad news
do you
have
to tell?

22. 11
Timing is everything.

23. 12
Be direct.

24. 13
Deal with emotions.

25. 14
Commit to an
appropriate follow-up.

26. 15
End with hope.

27. Five Tips for Working
with the Media

28. Do we need
the media
to tell our
stories?

29. 16
Never lie to the media.

30. 17
Help reporters out.

31. 18
Have a quote or two ready
that will be memorable.

32. 19
Always stay calm when
working with the media.

33. 20
Prepare before
being interviewed.

34. One
Bonus
Tip

35. 21
Everything you write is a permanent
record of your professionalism.

36. QUESTIONS? COMMENTS?

37. 20 Communication Tips ...
If you would like to view this presentation later ...
www.SlideShare.net/BradDomitrovich
Brad Domitrovich
(830) 688-9912
Brad@Domitrovich.com

38. COMMUNICATION TIPS
for Coaches and Athletic Educators