Devops and Burnout....

1. Psychology of High Performance
Organizations
John Willis
@BOTCHAGALUPE

2. Psychology and High Performance
Organizations
John Willis
@BOTCHAGALUPE

3. Agenda
• Introduction & Disclaimer
• Part 1 (of)
• Devops Survey
• Case Study (Sleeping)
• Part 2 (and)
• Understanding Burnout
• Mindsets
• Mindfulness

4. @botchagalupe
• a.k.a. John Willis
• Work at Docker
• 35 Years in IT Operations
• Exxon, Canonical, Chef, Enstratius,
Socketplane
• Devopsdays Core Organizer
• 35 Devopsdays
• DOES15 Organizers
http://ow.ly/ZclVW

5. Overview

6. Disclaimer Dude!

7. Part One
(of)

9. Devops Survey 2015
• Better code quality.
• Better testing.
• Building apps with
testability and
deployability in mind.
• Creating a culture of
continuous
improvement.
@botchagalupe

10. Devops Survey

11. Dr Deming’s System of
Profound Knowledge

13. Part Two
(and)

14. What
is
Burnout?

16. Lagging Indicators
• Health Care Costs
• Law Suits
• Turnover
• Optics

18. Leading Indicators
• Missed Deadlines
• Missed Opportunities
• Missed Threats
• Less Innovation

19. B-DOC
DR . Geri Puleo - Burnout During Organizational Change Model

20. Industry & Humanity Costs
• Leaving the Industry
• Suicide

21. Clinical Definitions

23. Three Dimensions (Maslach)
• Exhaustion
• Emotional exhaustion
• Cynicism
• Depersonalization
• Efficacy
• Personal Accomplishment

24. MBI

25. Burnout in Information
Security

26. My MBI

28. Six Mismatches
• Work Overload
• Lack of Control
• Insufficient Reward
• Breakdown of Community
• Absence of Fairness
• Conflicting Values

29. AWS - Survey

30. How
to
Overcome?

32. Men are disturbed not by things, but
by the view which they take of them
- Epictetus
People are disturbed not by things, but
by the view which they take of them
- Epictetus (modified)

33. MBI - Self Assessment

34. Mismatch - Self Assessment

35. AWS - Survey

36. How can you help others?
• Talk Talk Talk
• Listen Listen Listen
• Be Vulnerable
• Be Courageous
• Be Kind

37. Mindsets

38. Mindsets
• Fixed Mindset
• Fixed Belief
• Outcome based.
• Belief that intelligence and talent,
are fixed traits.
• Growth Mindset
• Alternative Belief
• Effort based
• Belief that abilities can be
developed through dedication
and hard work..

39. Mindsets Study
• Employees in a “growth
mindset” company are:
• 47% likelier to say that their
colleagues are trustworthy,
• 34% likelier to feel a strong
sense of ownership and
commitment to the company,
• 65% likelier to say that the
company supports risk
taking, and
• 49% likelier to say that the
company fosters innovation.

40. The Power of the Placebo
Effect
• Four Studies
• Pain/Morphine
• Housekeeper/Fitness
• Milkshake/Diet
• Wallstreet/Stress

41. Stress
• Mindsets and Biology
• Studies on Death Rates
• Blood Vessel
Responses
• Oxytocin
• Challenge Mindsets

42. Additional Mindsets Research

43. Mindfullness

47. • I had a black dog, his name was depression
https://www.youtube.com/watch?v=XiCrniLQGYc
• Living With a Black Dog
https://www.youtube.com/watch?v=2VRRx7Mtep8
• Stress and Depression - A taboo in our time
https://vimeo.com/channels/lascot14/106927863
• Be Brave
https://vimeo.com/78624749
• Burnout in Information Security
http://www.slideshare.net/secburnout/burnout-in-information-security
• Feeling Good – The New Mood Therapy
http://feelinggood.com/books/
• Happy (the movie)
http://www.thehappymovie.com/

48. • Karōjisatsu - Blog
http://itrevolution.com/karojisatsu/
• Burnout and post-traumatic stress disorder: Dr. Geri Puleo at
TEDxSetonHillUniversity
https://youtu.be/hFkI69zJzLI
• Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley)
https://youtu.be/4kLPyV8lBbs
• Maslach Burnout Inventory
http://www.mindgarden.com/117-maslach-burnout-inventory
• My First Year at Chef - Measuring all the things
http://www.slideshare.net/nicolefv/nf-final-cheflisametrics2015ss
• A typology of organisational cultures
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/
• REVERSING BURNOUT: How to rekindle your passion for your work
http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf

49. • Why Fostering a Growth Mindset in Organizations Matters
http://knowledge.senndelaney.com/docs/thought_papers/pdf/
stanford_agilitystudy_hart.pdf
• Change your Mindset, Change the Game: Dr. Alia Crum at TEDxTraverseCit
2014
https://www.youtube.com/watch?v=ev65KnPHVUk
• Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley)
https://youtu.be/4kLPyV8lBbs
• Maslach Burnout Inventory
http://www.mindgarden.com/117-maslach-burnout-inventory
• My First Year at Chef - Measuring all the things
http://www.slideshare.net/nicolefv/nf-final-cheflisametrics2015ss
• A typology of organisational cultures
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/
• REVERSING BURNOUT: How to rekindle your passion for your work
http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf

50. Extra Slides

51. I had a black dog, his name was depression
World Health Organization (WHO)

52. How to Beat the Black Dog
World Health Organization (WHO)

53. Living With a Black Dog
World Health Organization (WHO)