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Online Strategy for Kinley
a.k.a. the Underdog Strategy
by Bori Toth
25.02.2013, Berlin
How is a world without fizzy drinks?
Quite
boring.
And how is the world of fizzy drinks?
Quite
boring.
Schweppes
is being too
lonely on the
top.
If only people knew about Kinley...




Kinley is the original.
The oldest.
With a distinctive
bitter taste.
The problem is...


1.  Schweppes = category
2.  And well. No one knows about Kinley.
Brief
Business goal:
Successful brand launch + increase of off-trade and on-trade sales.



Business strategy:
1.  Target opinion leaders in order to establish a distinctive image (B2C - targeting
    connaisseurs, bar enthusiasts) .
2.  Become attractive as a differentiator for points of sales (B2B - targeting bar
    owners, professionals).



Online communnication goal:
Attract interest of opinion leaders by offering related and exclusive content and
reach their social networks with the help of social media.
Goal


Unknown player → Challenger underdog
Insights
Consumer



Insight 1.   People are more particular about the brand of the alcohol they
             drink than the brand of the fizzy drink/mixer: when they say
             tonic/bitter lemon/ginger ale they mean Schweppes.



Insight 2.   Opinion leaders are „first-to-knows“ looking for exclusivity.




Insight 3.   They are social and love to indulge in great drinks and food.
             Quality and experience are key.
Brand



Insight 1.   Kinley is the oldest soft drink in the world (since 1771).



Insight 2.   With a distinctive bitter taste.



Insight 3.   The brand is currently positioned as a „kind of a rebel“, a piece
             of affordable luxury, claiming quality and exclusivity.
Market



Insight 1.   Schweppes OWNS the category.




Insight 2.   Schweppes is not only lonely on the top but quite comfortable
             as well: they do not put much effort into social media (see
             appendix).



Insight 3.   Main form of consumption: mixed drinks.
Strategy
Strategy
The key strategic insight:
When people say tonic/bitter lemon/ginger ale they mean Schweppes.
Strategy
The key strategic insight:
When people say tonic/bitter lemon/ginger ale they mean Schweppes.

The strategy:
Gain awareness by establishing Kinley as an alternative to Schweppes, a new taste
and experience.
Strategy
The key strategic insight:
When people say tonic/bitter lemon/ginger ale they mean Schweppes.

The strategy:
Gain awareness by establishing Kinley as an alternative to Schweppes, a new taste
and experience.

One thing to communicate:
Kinley‘s mission is to inspire people to rethink their standards.
Strategy
The key strategic insight:
When people say tonic/bitter lemon/ginger ale they mean Schweppes.

The strategy:
Gain awareness by establishing Kinley as an alternative to Schweppes, a new taste
and experience.

One thing to communicate:
Kinley‘s mission is to inspire people to rethink their standards.

The reason-to-believe:
From time to time we have to rethink the things we just accept, even if they seem to
be obvious.
Kinley is a premium soft drink thus represents rock solid quality. It is a self-
confident brand and ready to occupy its own market niche.
How will we
communicate this?
We launch a digital campaign that inspires people to rethink their standards.

We provide the core target group (opinion leaders: connaisseurs and„bar enthusiasts“) with
exclusive and brand related content (bar culture, food, music, culture, etc.). We even involve them
in content development which we then distribute with the help of various social media channels.
DO                                    DON‘T
•    Act like a rebel with a cause    •    Act only for the sake of rebelling
•    For satisfaction and enjoyment   •    Show off
•    Self-confident and clever        •    Address Schweppes directly
•    Inspire others too, act social   •    Give ready-made solutions
Communications Framework
CURRENT CONSUMER BEHAVIOUR
Unaware bar enthusiasts, cocktailnerds,                                                                        DESIRED OUTCOME
connaisseurs (21-45 yrs)                                                                                       Purchase and loyalty

RECOMMENDED MEDIA CHANNELS
     Facebook               Pinterest                     Youtube                                 Search
                                                                                     Blog
                  Website               Lifestyle blogs                Instagram                                Google

AWARENESS!                          CONSIDERATION!                     BUYING!                          STOCK (on-trade)!
!                                   !                                  !                                !
Creative Message:!                  Creative message:!                 Creative message:!               Creative message:!
Rethinking your standards           Kinley is like an insider friend   Where Kinley can be found,       Having Kinley in your
leads you to new                    who knows about what`s cool        there is something interesting   sortiment is a statement."
experiences."                       and happening."                    happening."                      "
"                                   !                                  "                                Reason to believe:!
Reason to believe:"                 Reason to believe:!                Reason to believe:!              Kinley has an established
Kinley is a surprising new          Kinley takes its „business“        Kinley doesn‘t want to be        image amongst opinion
alternative with a distinctive      seriously and wants to             standard."                       leaders."
taste."                             challenge the topdog."
MEDIA!                              MEDIA!                             MEDIA!                           MEDIA!
"                                   "                                  "                                !
Microsite/Blog"                     Microsite/Blog"                    Search"                          Website"
Facebook"                           Instagram"                         Website"                         Facebook"
Pinterest"                          Earned media"                      Microsite/Blog"                  Pinterest"
Seeding"                            Community management"              Social ads"                      Youtube"
                                    Youtube"                           Banners"                         Search"
                                    Search"                            Search"
KPI
                      RETENTION
                  xx% increase of on-
                     trade stocks"
                   Positive sentiment"
                    Facebook fans"

                      PURCHASE
      xx% increase of on-trade and off-trade sales"

                        PREFERENCE
      xx% increase of Facebook Talking about this"
          xx% increase of purchase preference"
                             "
                      CONSIDERATION
              xx% increase in website traffic"
         Facebook Fans (benchmark: 241 500) "
                             "
                        AWARENESS
          xxxx impressions to the target market"
       xx % increase of competitive share of voice"
          xx blog articles by influential bloggers"
                             "
Appendix:

Content inspiration
Main competitors
Inspiration
Rethink your standards
Main competitors:

Schweppes
Thomas Henry
Schweppes Online Platforms
Schweppes Online Platforms

                Pure product website, basic
                information.
Schweppes Facebook
Schweppes Facebook
FACEBOOK             241 450 Fans"
(25.02)              7154 Talking about it"
                     2,96 % „people talking about this rate“"


POSTS, CONTENT       Product info"
                     Cocktail recipe"
                     Illustrations"
TABS, EXTRAS         Photos"
                     Profile App"
                     Videos"



TONALITY             Friendly and chatty but flat"

GOAL                 Generate engagement by reacting on current events in
                     a fun way"
Schweppes Facebook


STRONG                      Clear branding"
                            Reaction on real time events"

WEAK                        Not much content (12 posts this year)"
                            Low fan activity (2,96% vs. AV. 4%)"
                            "




Source: quintly.com "
Thomas Henry Online
Thomas Henry Website




Product website with „Where to buy“ and a shop.
Thomas Henry Facebook
Thomas Henry Facebook
FACEBOOK              5940 Fans"
(25.02)               93 Talking about it"
                      1,56 % „people talking about this rate“"


POSTS, CONTENT        Product info"
                      Illustration"
                      Events"
                      Testimonials"
TABS, EXTRAS          Photos"
                      Events"
                      Videos"
                      Drink Guide"
                      Magazine"
TONALITY              Friendly, grown up, informal and informative"

GOAL                  Inform fans and professionals about the products and
                      news of company"
Thomas Henry Facebook


STRONG                        Branding"
                              Diverse content"
                              Integration of offline commercial activity"
WEAK                          Bit unstructured"
                              Low fan activity (1,56 % vs. AV. 4%)"
                              Unclear targeting: B2B or B2C?"




Source: quintly.com "
Thomas Henry Pinterest
               •  Only 40 Followers and 42
                  Following
               •  B2B or B2C?
Thomas Henry Youtube




Content for professionals (events, techniques and testimonials) - B2B channel
Thank you

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(imaginary) Online media strategy for Kinley

  • 1.
  • 2. Online Strategy for Kinley a.k.a. the Underdog Strategy by Bori Toth 25.02.2013, Berlin
  • 3. How is a world without fizzy drinks?
  • 5. And how is the world of fizzy drinks?
  • 8. If only people knew about Kinley... Kinley is the original. The oldest. With a distinctive bitter taste.
  • 9. The problem is... 1.  Schweppes = category 2.  And well. No one knows about Kinley.
  • 10. Brief Business goal: Successful brand launch + increase of off-trade and on-trade sales. Business strategy: 1.  Target opinion leaders in order to establish a distinctive image (B2C - targeting connaisseurs, bar enthusiasts) . 2.  Become attractive as a differentiator for points of sales (B2B - targeting bar owners, professionals). Online communnication goal: Attract interest of opinion leaders by offering related and exclusive content and reach their social networks with the help of social media.
  • 11. Goal Unknown player → Challenger underdog
  • 13. Consumer Insight 1. People are more particular about the brand of the alcohol they drink than the brand of the fizzy drink/mixer: when they say tonic/bitter lemon/ginger ale they mean Schweppes. Insight 2. Opinion leaders are „first-to-knows“ looking for exclusivity. Insight 3. They are social and love to indulge in great drinks and food. Quality and experience are key.
  • 14. Brand Insight 1. Kinley is the oldest soft drink in the world (since 1771). Insight 2. With a distinctive bitter taste. Insight 3. The brand is currently positioned as a „kind of a rebel“, a piece of affordable luxury, claiming quality and exclusivity.
  • 15. Market Insight 1. Schweppes OWNS the category. Insight 2. Schweppes is not only lonely on the top but quite comfortable as well: they do not put much effort into social media (see appendix). Insight 3. Main form of consumption: mixed drinks.
  • 17. Strategy The key strategic insight: When people say tonic/bitter lemon/ginger ale they mean Schweppes.
  • 18. Strategy The key strategic insight: When people say tonic/bitter lemon/ginger ale they mean Schweppes. The strategy: Gain awareness by establishing Kinley as an alternative to Schweppes, a new taste and experience.
  • 19. Strategy The key strategic insight: When people say tonic/bitter lemon/ginger ale they mean Schweppes. The strategy: Gain awareness by establishing Kinley as an alternative to Schweppes, a new taste and experience. One thing to communicate: Kinley‘s mission is to inspire people to rethink their standards.
  • 20. Strategy The key strategic insight: When people say tonic/bitter lemon/ginger ale they mean Schweppes. The strategy: Gain awareness by establishing Kinley as an alternative to Schweppes, a new taste and experience. One thing to communicate: Kinley‘s mission is to inspire people to rethink their standards. The reason-to-believe: From time to time we have to rethink the things we just accept, even if they seem to be obvious. Kinley is a premium soft drink thus represents rock solid quality. It is a self- confident brand and ready to occupy its own market niche.
  • 22. We launch a digital campaign that inspires people to rethink their standards. We provide the core target group (opinion leaders: connaisseurs and„bar enthusiasts“) with exclusive and brand related content (bar culture, food, music, culture, etc.). We even involve them in content development which we then distribute with the help of various social media channels.
  • 23. DO DON‘T •  Act like a rebel with a cause •  Act only for the sake of rebelling •  For satisfaction and enjoyment •  Show off •  Self-confident and clever •  Address Schweppes directly •  Inspire others too, act social •  Give ready-made solutions
  • 24. Communications Framework CURRENT CONSUMER BEHAVIOUR Unaware bar enthusiasts, cocktailnerds, DESIRED OUTCOME connaisseurs (21-45 yrs) Purchase and loyalty RECOMMENDED MEDIA CHANNELS Facebook Pinterest Youtube Search Blog Website Lifestyle blogs Instagram Google AWARENESS! CONSIDERATION! BUYING! STOCK (on-trade)! ! ! ! ! Creative Message:! Creative message:! Creative message:! Creative message:! Rethinking your standards Kinley is like an insider friend Where Kinley can be found, Having Kinley in your leads you to new who knows about what`s cool there is something interesting sortiment is a statement." experiences." and happening." happening." " " ! " Reason to believe:! Reason to believe:" Reason to believe:! Reason to believe:! Kinley has an established Kinley is a surprising new Kinley takes its „business“ Kinley doesn‘t want to be image amongst opinion alternative with a distinctive seriously and wants to standard." leaders." taste." challenge the topdog." MEDIA! MEDIA! MEDIA! MEDIA! " " " ! Microsite/Blog" Microsite/Blog" Search" Website" Facebook" Instagram" Website" Facebook" Pinterest" Earned media" Microsite/Blog" Pinterest" Seeding" Community management" Social ads" Youtube" Youtube" Banners" Search" Search" Search"
  • 25. KPI RETENTION xx% increase of on- trade stocks" Positive sentiment" Facebook fans" PURCHASE xx% increase of on-trade and off-trade sales" PREFERENCE xx% increase of Facebook Talking about this" xx% increase of purchase preference" " CONSIDERATION xx% increase in website traffic" Facebook Fans (benchmark: 241 500) " " AWARENESS xxxx impressions to the target market" xx % increase of competitive share of voice" xx blog articles by influential bloggers" "
  • 30. Schweppes Online Platforms Pure product website, basic information.
  • 32. Schweppes Facebook FACEBOOK 241 450 Fans" (25.02) 7154 Talking about it" 2,96 % „people talking about this rate“" POSTS, CONTENT Product info" Cocktail recipe" Illustrations" TABS, EXTRAS Photos" Profile App" Videos" TONALITY Friendly and chatty but flat" GOAL Generate engagement by reacting on current events in a fun way"
  • 33. Schweppes Facebook STRONG Clear branding" Reaction on real time events" WEAK Not much content (12 posts this year)" Low fan activity (2,96% vs. AV. 4%)" " Source: quintly.com "
  • 35. Thomas Henry Website Product website with „Where to buy“ and a shop.
  • 37. Thomas Henry Facebook FACEBOOK 5940 Fans" (25.02) 93 Talking about it" 1,56 % „people talking about this rate“" POSTS, CONTENT Product info" Illustration" Events" Testimonials" TABS, EXTRAS Photos" Events" Videos" Drink Guide" Magazine" TONALITY Friendly, grown up, informal and informative" GOAL Inform fans and professionals about the products and news of company"
  • 38. Thomas Henry Facebook STRONG Branding" Diverse content" Integration of offline commercial activity" WEAK Bit unstructured" Low fan activity (1,56 % vs. AV. 4%)" Unclear targeting: B2B or B2C?" Source: quintly.com "
  • 39. Thomas Henry Pinterest •  Only 40 Followers and 42 Following •  B2B or B2C?
  • 40. Thomas Henry Youtube Content for professionals (events, techniques and testimonials) - B2B channel