1. Welcome To The Behind Every Leader Webinar:
“EA’s Mastering the What-Ifs –
Prepping for Crisis, Chaos & Disaster”
Featuring Presenters:
Bonnie Low-Kramen Vickie Sokol Evans
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3. EA’s Mastering the What-Ifs:
Prepping for Crisis, Chaos, & Disaster
Welcome!
Instructors - Bonnie Low-Kramen & Vickie Sokol Evans
December 18, 2012
4. Passion for Education & Training!
Jan 19-20 Weekend Workshop, Santa Monica, CA
Feb 14-17 Behind Every Leader, Anaheim, CA
Mar 2-3 Weekend Workshop, Atlanta, GA
Mar 18 IAAP TEC 13, Anaheim, CA
Mar 22-24 Executive Secretary LIVE, London
www.BonnieLowKramen.com
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6. Lessons Learned Help EA’s
Prep for the “Next Time”
9/11
Iceland volcano
Hurricanes Katrina, Hugo, Irene
Blizzards
NYC Blackout
First World Trade Center bombing, 1993
Earthquakes
“Life is what happens when you are busy making other plans.”
John Lennon
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13. Things to consider
Should we close the office and for how long?
Can business continue and for how long?
What do my employer & I need to take with us?
Do we have a back-up generator?
Is it set to “Automatic”?
Can we easily communicate with employees and
customers?
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14. Expecting the Unexpected: The Givens
EA’s/PA’s are the Go-To people when problems
arise and things go wrong
It’s your job to ask questions, anticipate issues,
and speak up
Even if it’s not your problem, it becomes
your problem to solve.
Doing this makes you
invaluable and indispensable.
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15. Why?
The time to solve the crisis, calm the chaos, and handle
disaster is before it happens, not during.
It’s all in the preparation.
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16. Are you calm in a crisis?
Stressful situations such as:
Annual Meeting
Staff Retreat
Company holiday party
Reduce stress by:
Detailed Planning
Contingency Plans – A, B, C….D
Ongoing & clear 360° communication
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18. Essential Equipment
Batteries of all varieties
Corded Landline Phone
Flashlights in every room
Flashlight on keychain
Power Strip
Candles with matches
MiFi (aka Mobile Hotspot for Internet)
Transistor or crank radio
Pre-fill medications
Full tanks of gas
Coolers
Extra ice
Blankets
Dry foods
First Aid Kit
Generator
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19. Essential People: Your “A” Team
Dependable & Reliable Resources are critical.
Travel Concierge with 24/7 access
The Accomplished Traveler
Jason Miller, President
www.accomplishedtraveler.com
Airport Greeters Limo Company Global Entry Representative
LJR & Assoc. Ready to Roll www.globalentry.gov
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20. Speaking Up is Vital!
Assistants often know better.
Schedule planning meetings
Air any and all concerns
Consult experts & people
who have experience
Do your homework! Review
the files with past history
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21. End of the World…or not
Show up & be there for support
Keep Calm & Carry On
Attitude – Every problem has a
“fix”
After crisis is past, review it for
the “next time”
Contact:
BonnieLowKramen@gmail.com
www.BonnieLowKramen.com
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24. Gadgets
Charged Devices
Phone, laptop, tablets, e-readers,
etc.
Power cords
Car chargers
Power Inverters for car
Solar-powered cell phone chargers
Extra batteries
Power strips
MiFi / Mobile Hotspot
Battery powered or hand-crank
radio
Corded phone in your house
Including long cord
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25. Apps – the Essentials
Flashlight
ICE
iMap Weather Radio
City Maps 2Go
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26. Apps – Others to consider
Red Cross Apps
www.redcross.org/mobile-
apps
Wildfire
Hurricane
First Aid
Shelter Finder
Earthquake
FEMA App
http://apps.usa.gov/fema-
mobile.shtml
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27. The Internet (News & Social Media)
3rd most popular way to
communicate during a
crisis
Post updates
Monitor updates
Outlook 2010 People
Pane “Social Connector”
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28. Social Media
Consider following Where you are…
• News • Nationally
• Agencies • Regionally
• Travel-related orgs • State
• Traffic • Local
• Emergency • Community
Responders
• Schools
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29. The Cloud
Secure online
Free Cloud Options
folder
Store & access critical documents
• Emergency phone list SkyDrive 7GB
• Proof of residence
• Current photos
Google Drive 5GB
Accessible on your devices and
browsers
Dropbox 2GB
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31. Every day things that matter
Contacts updated
ICE group on your phone
Texts & Posts
Gather documents
Out of Office message
Outgoing voice mail
message
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33. Important sites
FEMA Get Ready www.ready.gov
Get Tech Ready
www.ready.gov/get-tech-ready
Build a Ready Kit
www.ready.gov/build-a-kit
FEMA Email Updates
http://www.fema.gov/subscribe-
receive-free-email-updates
Create a Crisis & Preparedness
LIST on Twitter
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35. Be prepared
Tech Ready bag Communicate
• Devices • Social media
• Power (batteries, power strips) • Red Cross Safe & Well:
• MiFi/Mobile Hotspot www.redcross.org/safeandwell
• Etc.. • Out of Office message
• Outgoing voice mail on cell and
home/work phones
Contact: vevans@redcapeco.com
www.redcapeco.com
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36. Q&A
If your question is not answered during our session,
feel free to continue the conversation using the following platforms:
www.behindeveryleader.com
LinkedIn: Search “Behind Every Leader”
Twitter.com/behindeleader
Facebook.com/BehindEveryLeader
37. Q&A
Tonight’s conversation will continue via the BEL LinkedIn Group.
Search “Behind Every Leader” on LinkedIn to join in the discussion.
Bonnie Low Kramen Vickie Sokol Evans
www.bonnielowkramen.com www.redcapeco.com
bonnie@bonnielowkramen.com vevans@redcapeco.com
Victoria Rabin
www.behindeveryleader.com
vrabin@behindeveryleader.com
38. Featured At Behind Every Leader:
Melba Duncan Veronika Judish Penni Pike Chris Carley
CEO Former EA To
Senior EA to Chairman of Former EA To Sir Richard
The Duncan Group, Inc. William Shatner
Patrón Spirits and Paul Branson
Mitchell Systems
…and many more!
Use Promo Code MISTLETOE at check out & save $200 on your BEL ticket!
(Only Applies to full rate tickets)
For More Information and To Register visit:
www.behindeveryleader.com
39. Thank You For Participating In Our Behind Every
Leader Webinar:
“EA’s Mastering the What-Ifs –
Prepping for Crisis, Chaos & Disaster”
Featuring Presenters:
Bonnie Low-Kramen Vickie Sokol Evans