SlideShare a Scribd company logo
1 of 20
Quintiles: Streamlining Document Storage ,[object Object]
Study Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Presentation Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Complete Process Overview ,[object Object],[object Object],[object Object]
Data Document Center Process Office GCP Storage Room Data Document Center Investigational Sites Record Review Room Sponsors Document Management System CTA Receive Site Regulatory Documents CRA Validate received documents Bar-coding, document IDs, tracking logs, packing in Quintiles delivery boxes, and ship to the Data Document Center via Nittsu express delivery system. ELVIS Record Center Imaging Document Tracking First Delivery and Feed back Filing Review Document Review (QC) Review Delivery Global System Standard Filing Plan of Quintiles SOP Filing Review Automatic Register
Operations – General Orientation Office area work stations (typical) Work stations (warehouse –like area) Long-term file storage (warehouse-like area) File Delivery Elevator Temporary File Storage (cart) Lounge & Work Area
Operational Steps & Spatial Layout 1 2 3 4 5 6 7 8 9 Document Reception Validation 1 Validation 2 Imaging GCP Log SSU (database) CSR (excel) Imaging Quality Check Filing 2 1 4 6 3 6 5 7 8 9 3 5
Process in Document Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Capacity ,[object Object],0.9 0.4 0.7 1 (0.2) 3 n/a 0.7 0.2 Avg. Man-hour Time/doc [min] 533 1800 343 240 - 320 4800 686 2400 Capacity (pool) [doc/working day] 1 1 0.5 0.5 - 2 1 1 1 Resources/operation 4 3 1 1 n/a 4 4 3 3 Resources Filing 9 Imaging Quality Check 8 CSR (excel) 7 SSU (database) 6 GCP log 5 Imaging 4 Validation2 3 Validation1 2 Document reception 1 Process #
Capacity Sensitivity Analysis ,[object Object],[object Object],240 320 480 553 686 1632 2176 3264 3627 4663 Daily Capacity
Process Bottleneck ,[object Object],[object Object],[object Object],[object Object],[object Object]
Clerical Staff Interviews (1) ,[object Object],[object Object],[object Object],Document Reception Validation 1 Validation 2 Imaging  ( pdf ) GCP  ( barcode  re - scan ) SSU  ( Data base doc info entry ) CSR ( Excel doc info entry ) Image QC Filing Quality  OK ? Barcode  ok ? Yes No Yes No Docs  readable ? Call / Return to CTA Call / Return to CTA Yes No 1 2 3 WIP WIP WIP WIP 4 5 6 7 8 9
Clerical Staff Interviews (2) ,[object Object],[object Object],[object Object],Document Reception Validation 1 Validation 2 Imaging  ( pdf ) GCP  ( barcode  re - scan ) SSU  ( Data base doc info entry ) CSR ( Excel doc info entry ) Image QC Filing Quality  OK ? Barcode  ok ? Yes No Yes No Docs  readable ? Call / Return to CTA Call / Return to CTA Yes No 1 2 3 WIP WIP WIP WIP 4 5 6 7 8 9
Clerical Staff Interviews-(3) ,[object Object],[object Object],[object Object],Document Reception Validation 1 Validation 2 Imaging  ( pdf ) GCP  ( barcode  re - scan ) SSU  ( Data base doc info entry ) CSR ( Excel doc info entry ) Image QC Filing Quality  OK ? Barcode  ok ? Yes No Yes No Docs  readable ? Call / Return to CTA Call / Return to CTA Yes No 1 2 3 WIP WIP WIP WIP 4 5 6 7 8 9
Internal Recommendations (1) ,[object Object],[object Object],[object Object]
Internal Recommendations (2) ,[object Object],[object Object],[object Object]
External Recommendations (Hospitals) ,[object Object],[object Object],[object Object]
Documents losses ,[object Object],[object Object],[object Object]
Moral Boost ,[object Object],[object Object],[object Object]
Q&A ,[object Object],[object Object],[object Object]

More Related Content

Similar to operation managements

Leveraging Machine Learning Techniques Predictive Analytics for Knowledge Dis...
Leveraging Machine Learning Techniques Predictive Analytics for Knowledge Dis...Leveraging Machine Learning Techniques Predictive Analytics for Knowledge Dis...
Leveraging Machine Learning Techniques Predictive Analytics for Knowledge Dis...Kevin Mader
 
Who needs fast data? - Journal for Clinical Studies
Who needs fast data? - Journal for Clinical Studies Who needs fast data? - Journal for Clinical Studies
Who needs fast data? - Journal for Clinical Studies KCR
 
So Long Computer Overlords
So Long Computer OverlordsSo Long Computer Overlords
So Long Computer OverlordsIan Foster
 
All In - Migrating a Genomics Pipeline from BASH/Hive to Spark (Azure Databri...
All In - Migrating a Genomics Pipeline from BASH/Hive to Spark (Azure Databri...All In - Migrating a Genomics Pipeline from BASH/Hive to Spark (Azure Databri...
All In - Migrating a Genomics Pipeline from BASH/Hive to Spark (Azure Databri...Databricks
 
Rpi talk foster september 2011
Rpi talk foster september 2011Rpi talk foster september 2011
Rpi talk foster september 2011Ian Foster
 
Developing a plan for your imaging project
Developing a plan for your imaging projectDeveloping a plan for your imaging project
Developing a plan for your imaging projectTAB
 
Upgrade To Microsoft Office System 2007 2
Upgrade To Microsoft Office System 2007 2Upgrade To Microsoft Office System 2007 2
Upgrade To Microsoft Office System 2007 2dylanmcneill
 
BI Technologies and ECM-System For A Multi-Industry Corporation
BI Technologies and ECM-System For A Multi-Industry CorporationBI Technologies and ECM-System For A Multi-Industry Corporation
BI Technologies and ECM-System For A Multi-Industry Corporation*instinctools
 
Digitization and decision making | Smart decisions with solutions by Productoo
Digitization and decision making | Smart decisions with solutions by ProductooDigitization and decision making | Smart decisions with solutions by Productoo
Digitization and decision making | Smart decisions with solutions by ProductooPavla Doležalová
 
eofficepresentationnew1-231007064515-3943422e_2.pdf
eofficepresentationnew1-231007064515-3943422e_2.pdfeofficepresentationnew1-231007064515-3943422e_2.pdf
eofficepresentationnew1-231007064515-3943422e_2.pdfziaulhn
 
eOffice Presentation_new (1).pptx
eOffice Presentation_new (1).pptxeOffice Presentation_new (1).pptx
eOffice Presentation_new (1).pptxAmitGoyal34440
 
eOffice Presentation_new.pptx
eOffice Presentation_new.pptxeOffice Presentation_new.pptx
eOffice Presentation_new.pptxkapilshah34
 
eOffice Presentation_new.pptx
eOffice Presentation_new.pptxeOffice Presentation_new.pptx
eOffice Presentation_new.pptxVikasPanchal42
 
Replace this Line with the Title of Your Paper.docx
Replace this Line with the Title of Your Paper.docxReplace this Line with the Title of Your Paper.docx
Replace this Line with the Title of Your Paper.docxdebishakespeare
 
Not with a Bang: An Incremental Electronic Record Implementation
Not with a Bang: An Incremental Electronic Record ImplementationNot with a Bang: An Incremental Electronic Record Implementation
Not with a Bang: An Incremental Electronic Record ImplementationHealth Informatics New Zealand
 
A Pharma/CRO Partnership in the Design and Execution of Paperless Clinical Tr...
A Pharma/CRO Partnership in the Design and Execution of Paperless Clinical Tr...A Pharma/CRO Partnership in the Design and Execution of Paperless Clinical Tr...
A Pharma/CRO Partnership in the Design and Execution of Paperless Clinical Tr...Target Health, Inc.
 

Similar to operation managements (20)

Leveraging Machine Learning Techniques Predictive Analytics for Knowledge Dis...
Leveraging Machine Learning Techniques Predictive Analytics for Knowledge Dis...Leveraging Machine Learning Techniques Predictive Analytics for Knowledge Dis...
Leveraging Machine Learning Techniques Predictive Analytics for Knowledge Dis...
 
Nimbus IP10 CJ Workshop
Nimbus IP10 CJ WorkshopNimbus IP10 CJ Workshop
Nimbus IP10 CJ Workshop
 
Who needs fast data? - Journal for Clinical Studies
Who needs fast data? - Journal for Clinical Studies Who needs fast data? - Journal for Clinical Studies
Who needs fast data? - Journal for Clinical Studies
 
So Long Computer Overlords
So Long Computer OverlordsSo Long Computer Overlords
So Long Computer Overlords
 
All In - Migrating a Genomics Pipeline from BASH/Hive to Spark (Azure Databri...
All In - Migrating a Genomics Pipeline from BASH/Hive to Spark (Azure Databri...All In - Migrating a Genomics Pipeline from BASH/Hive to Spark (Azure Databri...
All In - Migrating a Genomics Pipeline from BASH/Hive to Spark (Azure Databri...
 
Rpi talk foster september 2011
Rpi talk foster september 2011Rpi talk foster september 2011
Rpi talk foster september 2011
 
Developing a plan for your imaging project
Developing a plan for your imaging projectDeveloping a plan for your imaging project
Developing a plan for your imaging project
 
Upgrade To Microsoft Office System 2007 2
Upgrade To Microsoft Office System 2007 2Upgrade To Microsoft Office System 2007 2
Upgrade To Microsoft Office System 2007 2
 
BI Technologies and ECM-System For A Multi-Industry Corporation
BI Technologies and ECM-System For A Multi-Industry CorporationBI Technologies and ECM-System For A Multi-Industry Corporation
BI Technologies and ECM-System For A Multi-Industry Corporation
 
Digitization and decision making | Smart decisions with solutions by Productoo
Digitization and decision making | Smart decisions with solutions by ProductooDigitization and decision making | Smart decisions with solutions by Productoo
Digitization and decision making | Smart decisions with solutions by Productoo
 
Value Stream Mapping in the Office
Value Stream Mapping in the Office Value Stream Mapping in the Office
Value Stream Mapping in the Office
 
DMS and FMS
DMS and FMSDMS and FMS
DMS and FMS
 
eOffice Presentation_new.pptx
eOffice Presentation_new.pptxeOffice Presentation_new.pptx
eOffice Presentation_new.pptx
 
eofficepresentationnew1-231007064515-3943422e_2.pdf
eofficepresentationnew1-231007064515-3943422e_2.pdfeofficepresentationnew1-231007064515-3943422e_2.pdf
eofficepresentationnew1-231007064515-3943422e_2.pdf
 
eOffice Presentation_new (1).pptx
eOffice Presentation_new (1).pptxeOffice Presentation_new (1).pptx
eOffice Presentation_new (1).pptx
 
eOffice Presentation_new.pptx
eOffice Presentation_new.pptxeOffice Presentation_new.pptx
eOffice Presentation_new.pptx
 
eOffice Presentation_new.pptx
eOffice Presentation_new.pptxeOffice Presentation_new.pptx
eOffice Presentation_new.pptx
 
Replace this Line with the Title of Your Paper.docx
Replace this Line with the Title of Your Paper.docxReplace this Line with the Title of Your Paper.docx
Replace this Line with the Title of Your Paper.docx
 
Not with a Bang: An Incremental Electronic Record Implementation
Not with a Bang: An Incremental Electronic Record ImplementationNot with a Bang: An Incremental Electronic Record Implementation
Not with a Bang: An Incremental Electronic Record Implementation
 
A Pharma/CRO Partnership in the Design and Execution of Paperless Clinical Tr...
A Pharma/CRO Partnership in the Design and Execution of Paperless Clinical Tr...A Pharma/CRO Partnership in the Design and Execution of Paperless Clinical Tr...
A Pharma/CRO Partnership in the Design and Execution of Paperless Clinical Tr...
 

More from Benjamin Carrion Schafer (7)

Global Markets
Global MarketsGlobal Markets
Global Markets
 
Brazilian Real
Brazilian RealBrazilian Real
Brazilian Real
 
Green Energy
Green EnergyGreen Energy
Green Energy
 
Skype anlaysis
Skype anlaysisSkype anlaysis
Skype anlaysis
 
Washlet Marketing plan
Washlet Marketing planWashlet Marketing plan
Washlet Marketing plan
 
Tbl business plan
Tbl business planTbl business plan
Tbl business plan
 
Apple: Impact of unexpected events on the stock price
Apple: Impact of unexpected events on the stock priceApple: Impact of unexpected events on the stock price
Apple: Impact of unexpected events on the stock price
 

Recently uploaded

Artificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsArtificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsJoaquim Jorge
 
What Are The Drone Anti-jamming Systems Technology?
What Are The Drone Anti-jamming Systems Technology?What Are The Drone Anti-jamming Systems Technology?
What Are The Drone Anti-jamming Systems Technology?Antenna Manufacturer Coco
 
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps ScriptAutomating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Scriptwesley chun
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonetsnaman860154
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerThousandEyes
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Enterprise Knowledge
 
Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024The Digital Insurer
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Servicegiselly40
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking MenDelhi Call girls
 
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024Rafal Los
 
Advantages of Hiring UIUX Design Service Providers for Your Business
Advantages of Hiring UIUX Design Service Providers for Your BusinessAdvantages of Hiring UIUX Design Service Providers for Your Business
Advantages of Hiring UIUX Design Service Providers for Your BusinessPixlogix Infotech
 
Histor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slideHistor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slidevu2urc
 
A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?Igalia
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonAnna Loughnan Colquhoun
 
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfThe Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfEnterprise Knowledge
 
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time AutomationFrom Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time AutomationSafe Software
 
Handwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsHandwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsMaria Levchenko
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...Martijn de Jong
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationRadu Cotescu
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)Gabriella Davis
 

Recently uploaded (20)

Artificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsArtificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and Myths
 
What Are The Drone Anti-jamming Systems Technology?
What Are The Drone Anti-jamming Systems Technology?What Are The Drone Anti-jamming Systems Technology?
What Are The Drone Anti-jamming Systems Technology?
 
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps ScriptAutomating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Script
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonets
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
 
Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Service
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
 
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024
 
Advantages of Hiring UIUX Design Service Providers for Your Business
Advantages of Hiring UIUX Design Service Providers for Your BusinessAdvantages of Hiring UIUX Design Service Providers for Your Business
Advantages of Hiring UIUX Design Service Providers for Your Business
 
Histor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slideHistor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slide
 
A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
 
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfThe Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
 
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time AutomationFrom Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
 
Handwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsHandwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed texts
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organization
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
 

operation managements

  • 1.
  • 2.
  • 3.
  • 4.
  • 5. Data Document Center Process Office GCP Storage Room Data Document Center Investigational Sites Record Review Room Sponsors Document Management System CTA Receive Site Regulatory Documents CRA Validate received documents Bar-coding, document IDs, tracking logs, packing in Quintiles delivery boxes, and ship to the Data Document Center via Nittsu express delivery system. ELVIS Record Center Imaging Document Tracking First Delivery and Feed back Filing Review Document Review (QC) Review Delivery Global System Standard Filing Plan of Quintiles SOP Filing Review Automatic Register
  • 6. Operations – General Orientation Office area work stations (typical) Work stations (warehouse –like area) Long-term file storage (warehouse-like area) File Delivery Elevator Temporary File Storage (cart) Lounge & Work Area
  • 7. Operational Steps & Spatial Layout 1 2 3 4 5 6 7 8 9 Document Reception Validation 1 Validation 2 Imaging GCP Log SSU (database) CSR (excel) Imaging Quality Check Filing 2 1 4 6 3 6 5 7 8 9 3 5
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.

Editor's Notes

  1. This is the DDC Process. ・ CRA promptly submits received Regulatory Documents. Received documents will be recorded in tracking system and be filed in the GCP storage room. ・ Regulatory Documents will be managed in accordance with Quintiles Global SOP. ・ Core Regulatory Documents will be tracked by Quintiles Global standard tracking system. ・ Documents will be PDF formatted, reviewed and stored by using Quintiles Global Standard Document Management System.
  2. Notes/Legend: Dashed borders indicate the step has yet to be implemented (step #5). For steps 5 & 6, future plans are to place those functions in the long-term storage area when readied for workspace occupancy (i.e. climate control upgrades). To clarify, step #6 has been implemented but plans are to move the location of the function into the long-term storage area. If arrow or location is indicated in red; meaning is it is a shared location for multiple steps. Steps can be located in two separate areas as indicated.