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The Utrecht approach
Bianca Kramer
JIBS User Group, July 2014
- and what about the
catalogue ?
Doing away with
the library discovery tool
http://www.youtube.com/watch?v=ST7I1Wq3epM
Academic libraries have lost
their role in the discovery of
scientific information
We should focus on delivery
Decisions on discovery and delivery
… why
… how
… what ?!
2012
Trends search behaviour Utrecht University
relative increase / decrease in use
Patrons Switching Faster Than Libraries
Faculty and Students Already Looking Elsewhere for Search Help
Where Do Students Start a Search? Where Do Faculty Start Their Research?
n = 2,229 n = 3,025
Search Engine 83%
Wikipedia
Social Networking Site
E‐mail
E‐mail Subscription
Online Database
Ask an Expert Site
Library Website
7%
2%
1%
1%
1%
0%
0%
A specific electronic
research resource
A general purpose
search engine
Your online library
catalog
The library building
2003
37%
47%
21%
32%
28%
18%
13%
4%
2009
Source: “Faculty Study 2009: Key Strategic Insights for Libraries, Publishers,
© 2011 The Advisory Board Company • www.educationadvisoryboard.com • 22852D and Societies” Ithaka S+R; “Perceptions of Libraries, 2010,” OCLC.
For me, that’s Google Scholar!
One search engine to
find everything...
User survey
group interviews with students & scholars
• No new library discovery tool
• Keep catalogue for the time being
• Rethink the role of the library in providing
access to scientific information
Conclusions in 2012
- Changes in library website
- Changes in instructions & support
- Communication
#biebtip #betervinden
Wherever you’re searching,
we’ll make sure you get it!
60
The Utrecht Approach - JIBS User group July 22 2014
What do they want?
- overview available search engines
- full-text access
- tailored support
- where to find e-books?
User survey
group interviews with students & scholars
The Utrecht Approach - JIBS User group July 22 2014
Bookmarklet (access from home):
Bookmarklet (access from home):
Bookmarklet (access from home):
The Utrecht Approach - JIBS User group July 22 2014
• Add holding information to discovery tools
• Offer our SFX knowledge base to Google
Scholar and Scopus
• Open up our repository for harvesting
• Supply easy authentication for off campus
users
Behind the scenes
Continuously improve delivery
Wherever you’re searching,
we’ll make sure you get it!
The Utrecht Approach - JIBS User group July 22 2014
1
31 August 2013
The Utrecht Approach - JIBS User group July 22 2014
The Utrecht Approach - JIBS User group July 22 2014
The Utrecht Approach - JIBS User group July 22 2014
Search behaviour Utrecht University
SFX-clicks per month
Future steps
• Keep improving delivery
• Keep track of where our users are
(trend watching, user surveys, statistics)
• Collaborate with other libraries / OCLC
• Phase out our catalogue
Users are going elsewhere for
discovery
Focus on delivery and rethink
the way you can provide value
for your users
The Utrecht Approach - JIBS User group July 22 2014
The Utrecht Approach - JIBS User group July 22 2014

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The Utrecht Approach - JIBS User group July 22 2014

  • 1. The Utrecht approach Bianca Kramer JIBS User Group, July 2014
  • 2. - and what about the catalogue ? Doing away with the library discovery tool
  • 4. Academic libraries have lost their role in the discovery of scientific information We should focus on delivery
  • 5. Decisions on discovery and delivery … why … how … what ?!
  • 7. Trends search behaviour Utrecht University relative increase / decrease in use
  • 8. Patrons Switching Faster Than Libraries Faculty and Students Already Looking Elsewhere for Search Help Where Do Students Start a Search? Where Do Faculty Start Their Research? n = 2,229 n = 3,025 Search Engine 83% Wikipedia Social Networking Site E‐mail E‐mail Subscription Online Database Ask an Expert Site Library Website 7% 2% 1% 1% 1% 0% 0% A specific electronic research resource A general purpose search engine Your online library catalog The library building 2003 37% 47% 21% 32% 28% 18% 13% 4% 2009 Source: “Faculty Study 2009: Key Strategic Insights for Libraries, Publishers, © 2011 The Advisory Board Company • www.educationadvisoryboard.com • 22852D and Societies” Ithaka S+R; “Perceptions of Libraries, 2010,” OCLC.
  • 9. For me, that’s Google Scholar! One search engine to find everything... User survey group interviews with students & scholars
  • 10. • No new library discovery tool • Keep catalogue for the time being • Rethink the role of the library in providing access to scientific information Conclusions in 2012
  • 11. - Changes in library website - Changes in instructions & support - Communication
  • 13. Wherever you’re searching, we’ll make sure you get it!
  • 14. 60
  • 16. What do they want? - overview available search engines - full-text access - tailored support - where to find e-books? User survey group interviews with students & scholars
  • 22. • Add holding information to discovery tools • Offer our SFX knowledge base to Google Scholar and Scopus • Open up our repository for harvesting • Supply easy authentication for off campus users Behind the scenes Continuously improve delivery
  • 23. Wherever you’re searching, we’ll make sure you get it!
  • 29. Search behaviour Utrecht University SFX-clicks per month
  • 30. Future steps • Keep improving delivery • Keep track of where our users are (trend watching, user surveys, statistics) • Collaborate with other libraries / OCLC • Phase out our catalogue
  • 31. Users are going elsewhere for discovery Focus on delivery and rethink the way you can provide value for your users

Hinweis der Redaktion

  1. …the reasons behind the decisions we made on discovery and delivery …the steps we took to implement the changes …the reactions of our users
  2. Discovery at Utrec ht University in 2012 : Aleph WebOPAC plus Omega (Omega = custom made discovery system built in 2002 for discovery of scientific/scholarly journal articles
  3. Also: OCLC report Tipping Point
  4. Reasons to keep catalogue: ebooks + Utrecht availability information
  5. Beter vinden (translation: Better ways of finding) – highlighting use of existing search engines