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SAP  Thought  Leadership
Solutions  for  Small  Businesses  and  Midsize  Companies  




Telltale  Signs  That  Say  You’ve  Outgrown    
Your  Current  Systems
Knowing  When  Your  System  Has  Reached  the    
Tipping  Point
TELLTALE  SIGNS  THAT  SAY  YOU’VE  OUTGROWN  YOUR  CURRENT  SYSTEMS




Table  of  Contents
  

                                     5     When  to  Update  Your  Systems
                                           Telltale  Sign:  Recurring    
                                           Headaches  About  Reporting
                                           Telltale  Sign:  Numerous    
                                           Integration  Hassles
                                           Telltale  Sign:  Rigid  Systems    
                                           That  Limit  Flexibility
                                           Telltale  Sign:  Too  Many  Unsup-
                                           ported  Business  Processes
                                           Telltale  Sign:  Manual  Processes  
                                           That  Drain  Time  and  Resources

                                     7     Support  Growth  with  the    
                                           Best  of  SAP  Software
Having  the  right  software  and  
technology  is  essential  to  growing    
a  business  –  yet  many  companies  
feel  the  constraints  of  inadequate  
systems.  Outdated  applications,  
manual  processes,  and  countless  
integration  challenges  consume    
time  and  resources.  So  how  do  you    
know  when  you’ve  reached  the  
tipping  point?
THE  DECISIVE  SIGNS  




When  to  Update  Your  Systems

When  does  the  cost  of  system  mainte-              also  notes  that  best-in-class  companies           selecting  potential  software.2    Forrester  
nance  and  process  limitations  become                are  taking  strides  to  reduce  time  to  infor-    also  listed  “improving  integration    
                                                        mation,  generate  a  common  view  of  data,         between  applications”  as  one  of    
update  your  current  systems?  Review                 and  arm  business  decision  makers  with            the  top  four  business  goals  of  IT    
the  telltale  signs  that  say  it’s  time  to         high-quality  data  to  support  enhanced             departments.  3  
move  to  a  system  that  better  supports             business  performance.                                   A  single  comprehensive  application  
your  growing  business:                                                                                      can  handle  all  key  business  activities,  
    Recurring  headaches  about  reporting              best-in-class  companies  are  able  to  edit,        eliminating  the  complexity  and  expense  
    Numerous  integration  hassles                                                                      -     of  integrating  multiple  systems.  You  spend  
                                                        vide  users  across  multiple  business  units        less  time  on  system  maintenance  and  
    Too  many  unsupported  business                    with  the  tools  and  information  to  do  their     more  time  planning  and  implementing  
    processes                                           jobs1  –  making  timely  reporting  a  key           innovative  functionality.  With  fewer  inte-
    Manual  processes  that  drain  time  and           component  of  best-in-class  operations.             gration  points,  a  company  can  focus  on  
    resources                                             To  alleviate  headaches  about  report-            systematic  reviews  of  business  process-
                                                        ing,  organizations  must  replace  “gut  feel”       es,  identifying  and  prioritizing  opportuni-
Sound  familiar?  If  so,  there’s  a  good             choices  with  fact-based  decisions  by  pro-        ties  to  cut  waste,  redundancy,  and  costs.
chance  that  you’re  exhausting  valuable              viding  visibility  into  key  business  results.  
time  and  energy  supporting  the  basic               Rapidly  growing  small  businesses  and              TELLTALE  SIGN:  RIGID  SYSTEMS    
needs  of  your  business.  Consider  the               midsize  companies  can  improve  report-             THAT  LIMIT  FLEXIBILITY
                                                        ing  and  increase  visibility  by  replacing  
scalable  solution  that  supports  your                multiple  spreadsheets  and  data  reconcil-          Your  company  is  poised  to  push  into  new  
needs  and  can  grow  as  your  business               iation  with  a  single  integrated  solution         markets,  introduce  new  products  and  
grows.  One  that  allows  you  to  start  any-         that  provides  timely  access  to  accurate          services,  and  bring  on  new  employees.  
where.  One  that  lets  you  address  your             information  and  business  intelligence.             But  expanding  into  a  new  region  or  prod-
                                                                                                              uct  line  means  dealing  with  a  rigid  sys-
users,  functions,  and  geographic  support            TELLTALE  SIGN:  NUMEROUS    
as  your  business  expands.                            INTEGRATION  HASSLES                                  business  managers  don’t  want  to  wait  for  
                                                                                                              system  support.  New  employees  can’t  
in  more  detail.                                       A  second  sign  that  you’ve  outgrown               access  data  they  need  to  do  their  job.  IT  
                                                        your  current  systems  and  infrastructure  
TELLTALE  SIGN:  RECURRING                                                                           -        workaround.  Without  the  proper  support,  
HEADACHES  ABOUT  REPORTING                             parate  systems  and  aligning  data  from            initial  results  aren’t  what  they  should  be.  
                                                        multiple  sources.  If  your  company  has  
As  your  organization  grows,  data,  calcu-           grown  through  one  or  more  acquisitions  
lations,  and  transactions  also  grow,  in                                                                  and  comprehensive  system  that  adapts  
both  volume  and  complexity.  If  your                areas  of  operation,  you  may  be  spending         quickly  to  your  business  without  the  
decision  makers  must  constantly  make                too  much  time  troubleshooting  and                 need  to  buy  or  integrate  additional  soft-
decisions  based  on  incomplete  or  inac-             maintaining  integration  points  –  and              ware.  Supporting  new  languages  and  
curate  data,  or  delay  decisions  until  full        not  enough  looking  for  opportunities  to          currencies  should  happen  with  a  mouse  
and  accurate  reports  become  available,              reduce  costs  and  improve  productivity.            click,  not  after  hours  of  coding  and  cus-
then  critical  business  decisions  are  com-          Over  half  of  the  small  and  midsize  com-        tomization.  A  solution  with  a  modular    
promised.  Timeliness  and  accuracy  of                panies  participating  in  an  independent            design  makes  it  easy  to  start  small,  focus-
data  have  a  direct  impact  on  the  ability  to     Forrester  Research  survey  reported  the            ing  on  your  most  pressing  needs,  and  
make  better  informed  decisions,  reports             “ability  to  integrate  with  other  systems”        then  add  users  and  functions  as  you  grow.
                                                        as  a  very  important  criterion  when    




SAP  Thought  Leadership  –  Telltale  Signs  That  Say  You’ve  Outgrown  Your  Current  Systems                                                              5
THE  DECISIVE  SIGNS  




TELLTALE  SIGN:  TOO  MANY  UNSUP-                   You  need  a  solution  optimized  for  quickly       (ERP)  solution  can  help  you  streamline  
PORTED  BUSINESS  PROCESSES                          growing  small  businesses  or  midsize               and  automate  manual  processes,  freeing  
                                                     companies,  one  that  can  adapt  to  and            up  time  for  higher-value  projects.  The    
As  you  expand  into  new  sectors,  you            support  new  business  processes.                    solution  should  have  controls  and  auto-
must  be  able  to  support  new  business                                                                 mated  alerts  that  help  employees  re-
processes  and  areas  of  growth.  But  a           practices  to  equip  you  with  the  methods         spond  more  quickly,  reduce  waste,  and  
patchwork  of  systems  and  spreadsheets            of  the  best-run  companies  in  your  indus-        avoid  problems.
can  leave  entire  business  processes    
unsupported.  You  need  comprehensive,              your  unique  practices.
fully  integrated  business  functionality  
that  helps  you  streamline  core  processes        TELLTALE  SIGN:  MANUAL  PROCESSES  
and  gain  visibility  across  the  entire           THAT  DRAIN  TIME  AND  RESOURCES
business  –  from  marketing,  sales,  and  
service  to  procurement,  production,               Historically,  one  of  the  primary  roles  of    
                                                 
analytics.  Forrester  Research  reports             productivity,  and  cost  reductions  through  
                                                     IT  automation  and  standardization.  If  
companies  in  North  America  and  Europe           your  business  still  relies  on  manual  pro-
list  overall  functionality  as  a  “very  impor-   cesses  to  complete  routine  transactions,  
tant”  criterion  for  selecting  software.  4




When  does  the  cost  of  system  maintenance  and    
process  limitations  become  so  great  that  you  can’t    
                                                             
BETTER  SOFTWARE,  BETTER  SUPPORT,  LESS  STRESS




                                                                                       
Best  of  SAP®  Software

Your  company  is  growing  rapidly,  but           handle  the  most  demanding  local  and                   LEARN  MORE
your  current  systems  are  holding  you           global  business  requirements,  SAP    
                                                                                                               When  you  learn  to  read  the  signs,  you  will  
back.  Integration  challenges,  manual             solutions  can  support  a  wide  array    
                                                                                                               be  able  to  recognize  when  your  IT  environ-
processes,  and  data  manipulation  con-           of  new  operational,  geographical,                       ment  is  holding  back  your  business.  You  will  
sume  time  and  resources,  leaving  little                                                                   notice  that  integration  challenges,  manual  
left  over  to  support  new  business  pro-        you  grow.                                                 processes,  and  data  manipulation  are  
cesses.  You  need  a  single  integrated              What  does  that  mean  for  you?                       consuming  time  and  resources,  leaving  little  
                                                                                                               time  left  to  support  new  business  process-
business  management  software  solution            Increased  reporting  functions,  greater    
                                                                                                               es.  But  the  news  is  not  all  bad.  This  is  your  
                                                                                                   -           opportunity  to  move  to  a  single,  complete,  
                                                    tion  headaches.  In  short,  better  software,            scalable  solution  that  supports  your  needs  
solutions  for  small  businesses  and              better  support,  and  less  stress.                       and  can  grow  as  your  business  grows.  If  you  
midsize  companies  designed  to  drive    
                                                    for  small  businesses  and  midsize  compa-
                                                                                                               small  businesses  and  midsize  companies  to  
improve  reporting,  and  support  growth.          nies  to  solve  your  problems  now  –  and               solve  your  problems  now  –  and  position  IT  
  SAP®  solutions  for  small  businesses           position  IT  to  support  your  company’s                 to  support  your  company’s  future,  please  
                                              -     future:                                                    visit  www.sap.com/sme.    
able  to  implement  and  own  world-class,             The  SAP  Business  One  application  
                                                        gives  you  a  single  application  for  key  
that  can  scale  as  you  grow.  From  licens-         business  activities,  eliminating  the  
ing  agreements  to  monthly  subscription              complexity  and  expense  of  integrating  
                                                -       multiple  systems.  It  can  be  deployed  
get,  timeline,  and  growth  objectives.  SAP          quickly  –  in  as  little  as  two  weeks  –    
solutions  allow  companies  to  spend  less            and  requires  minimal  maintenance.
                                                        The  SAP  Business  ByDesign™  solution  
and  managing  solutions,  and  more  time              is  delivered  on  demand,  giving  you  
focused  on  business.                                  powerful  SAP  software  with  no  need  
   Each  complete  and  integrated  SAP    
solution  comes  with  all  the  functionality          all  for  a  low  monthly  fee.
you  need  to  run  your  business  –  includ-          SAP  Business  All-in-One  solutions    
ing  analytics  and  support  for  best  prac-
tices.  SAP  solutions  for  small  businesses        state-of-the-art  technology  that  can  be  
and  midsize  companies  can  be  extended  
with  additional  in-depth  functionality               needs.
such  as  preintegrated  customer  relation-            SAP  BusinessObjects™  Edge  Business  
ship  management,  supplier  relationship               Intelligence  (BI)  software  is  a  compre-
management,  and  business  intelligence                hensive  BI  solution  supporting  statutory,  
functions.  With  unmatched  ability  to                ad  hoc,  and  analytical  reporting.




                                                                                                            FOOTNOTES

                                                                                                            1.   Automating  Extended  Business  Processes,    

                                                                                                            2.   The  State  of  SMB  Software  and  Emerging  
                                                                                                            Trends:  2010,  Forrester  Research  Inc.,    

                                                                                                            3.   Ibid.
                                                                                                            4.   Ibid.




SAP  Thought  Leadership  –  Telltale  Signs  That  Say  You’ve  Outgrown  Your  Current  Systems                                                                    7
www.sap.com/contactsap




50  105  201  (11/05)  
SAP,  R/3,  SAP  NetWeaver,  Duet,  PartnerEdge,  ByDesign,    
SAP  BusinessObjects  Explorer,  StreamWork,  and  other  SAP  products  
and  services  mentioned  herein  as  well  as  their  respective  logos  are  

countries.  

Business  Objects  and  the  Business  Objects  logo,  BusinessObjects,  
Crystal  Reports,  Crystal  Decisions,  Web  Intelligence,  Xcelsius,  and  other  
Business  Objects  products  and  services  mentioned  herein  as  well  as  their  
respective  logos  are  trademarks  or  registered  trade  
                                                          marks  of  Business  
Objects  Software  Ltd.  Business  Objects  is  an  SAP  company.


other  Sybase  products  and  services  mentioned  herein  as  well  as  their  
respective  logos  are  trademarks  or  registered  trademarks  of  Sybase,  Inc.  
Sybase  is  an  SAP  company.

All  other  product  and  service  names  mentioned  are  the  trademarks  of  
their  respective  companies.  Data  contained  in  this  document  serves  


These  materials  are  subject  to  change  without  notice.  These  materials  

for  informational  purposes  only,  without  representation  or  warranty  of  


services  are  those  that  are  set  forth  in  the  express  warranty  statements  
accompanying  such  products  and  services,  if  any.  Nothing  herein  should  
be  construed  as  constituting  an  additional  warranty.

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Telltale Signs That Say You’ve Outgrown Your Current Systems

  • 1. SAP  Thought  Leadership Solutions  for  Small  Businesses  and  Midsize  Companies   Telltale  Signs  That  Say  You’ve  Outgrown     Your  Current  Systems Knowing  When  Your  System  Has  Reached  the     Tipping  Point
  • 2.
  • 3. TELLTALE  SIGNS  THAT  SAY  YOU’VE  OUTGROWN  YOUR  CURRENT  SYSTEMS Table  of  Contents   5   When  to  Update  Your  Systems Telltale  Sign:  Recurring     Headaches  About  Reporting Telltale  Sign:  Numerous     Integration  Hassles Telltale  Sign:  Rigid  Systems     That  Limit  Flexibility Telltale  Sign:  Too  Many  Unsup- ported  Business  Processes Telltale  Sign:  Manual  Processes   That  Drain  Time  and  Resources 7   Support  Growth  with  the     Best  of  SAP  Software
  • 4. Having  the  right  software  and   technology  is  essential  to  growing     a  business  –  yet  many  companies   feel  the  constraints  of  inadequate   systems.  Outdated  applications,   manual  processes,  and  countless   integration  challenges  consume     time  and  resources.  So  how  do  you     know  when  you’ve  reached  the   tipping  point?
  • 5. THE  DECISIVE  SIGNS   When  to  Update  Your  Systems When  does  the  cost  of  system  mainte- also  notes  that  best-in-class  companies   selecting  potential  software.2    Forrester   nance  and  process  limitations  become   are  taking  strides  to  reduce  time  to  infor- also  listed  “improving  integration       mation,  generate  a  common  view  of  data,   between  applications”  as  one  of     update  your  current  systems?  Review   and  arm  business  decision  makers  with   the  top  four  business  goals  of  IT     the  telltale  signs  that  say  it’s  time  to   high-quality  data  to  support  enhanced   departments.  3   move  to  a  system  that  better  supports   business  performance. A  single  comprehensive  application   your  growing  business: can  handle  all  key  business  activities,     Recurring  headaches  about  reporting best-in-class  companies  are  able  to  edit,   eliminating  the  complexity  and  expense     Numerous  integration  hassles - of  integrating  multiple  systems.  You  spend     vide  users  across  multiple  business  units   less  time  on  system  maintenance  and     Too  many  unsupported  business   with  the  tools  and  information  to  do  their   more  time  planning  and  implementing   processes jobs1  –  making  timely  reporting  a  key   innovative  functionality.  With  fewer  inte-   Manual  processes  that  drain  time  and   component  of  best-in-class  operations. gration  points,  a  company  can  focus  on   resources To  alleviate  headaches  about  report- systematic  reviews  of  business  process- ing,  organizations  must  replace  “gut  feel”   es,  identifying  and  prioritizing  opportuni- Sound  familiar?  If  so,  there’s  a  good   choices  with  fact-based  decisions  by  pro- ties  to  cut  waste,  redundancy,  and  costs. chance  that  you’re  exhausting  valuable   viding  visibility  into  key  business  results.   time  and  energy  supporting  the  basic   Rapidly  growing  small  businesses  and   TELLTALE  SIGN:  RIGID  SYSTEMS     needs  of  your  business.  Consider  the   midsize  companies  can  improve  report- THAT  LIMIT  FLEXIBILITY ing  and  increase  visibility  by  replacing   scalable  solution  that  supports  your   multiple  spreadsheets  and  data  reconcil- Your  company  is  poised  to  push  into  new   needs  and  can  grow  as  your  business   iation  with  a  single  integrated  solution   markets,  introduce  new  products  and   grows.  One  that  allows  you  to  start  any- that  provides  timely  access  to  accurate   services,  and  bring  on  new  employees.   where.  One  that  lets  you  address  your   information  and  business  intelligence. But  expanding  into  a  new  region  or  prod-   uct  line  means  dealing  with  a  rigid  sys- users,  functions,  and  geographic  support   TELLTALE  SIGN:  NUMEROUS     as  your  business  expands. INTEGRATION  HASSLES business  managers  don’t  want  to  wait  for   system  support.  New  employees  can’t   in  more  detail. A  second  sign  that  you’ve  outgrown     access  data  they  need  to  do  their  job.  IT   your  current  systems  and  infrastructure   TELLTALE  SIGN:  RECURRING     - workaround.  Without  the  proper  support,   HEADACHES  ABOUT  REPORTING parate  systems  and  aligning  data  from   initial  results  aren’t  what  they  should  be.   multiple  sources.  If  your  company  has   As  your  organization  grows,  data,  calcu- grown  through  one  or  more  acquisitions   lations,  and  transactions  also  grow,  in   and  comprehensive  system  that  adapts   both  volume  and  complexity.  If  your     areas  of  operation,  you  may  be  spending   quickly  to  your  business  without  the   decision  makers  must  constantly  make   too  much  time  troubleshooting  and   need  to  buy  or  integrate  additional  soft- decisions  based  on  incomplete  or  inac- maintaining  integration  points  –  and     ware.  Supporting  new  languages  and   curate  data,  or  delay  decisions  until  full   not  enough  looking  for  opportunities  to   currencies  should  happen  with  a  mouse   and  accurate  reports  become  available,   reduce  costs  and  improve  productivity.   click,  not  after  hours  of  coding  and  cus- then  critical  business  decisions  are  com- Over  half  of  the  small  and  midsize  com- tomization.  A  solution  with  a  modular     promised.  Timeliness  and  accuracy  of   panies  participating  in  an  independent   design  makes  it  easy  to  start  small,  focus- data  have  a  direct  impact  on  the  ability  to   Forrester  Research  survey  reported  the   ing  on  your  most  pressing  needs,  and   make  better  informed  decisions,  reports   “ability  to  integrate  with  other  systems”   then  add  users  and  functions  as  you  grow. as  a  very  important  criterion  when     SAP  Thought  Leadership  –  Telltale  Signs  That  Say  You’ve  Outgrown  Your  Current  Systems 5
  • 6. THE  DECISIVE  SIGNS   TELLTALE  SIGN:  TOO  MANY  UNSUP- You  need  a  solution  optimized  for  quickly   (ERP)  solution  can  help  you  streamline   PORTED  BUSINESS  PROCESSES growing  small  businesses  or  midsize   and  automate  manual  processes,  freeing   companies,  one  that  can  adapt  to  and   up  time  for  higher-value  projects.  The     As  you  expand  into  new  sectors,  you   support  new  business  processes.     solution  should  have  controls  and  auto- must  be  able  to  support  new  business   mated  alerts  that  help  employees  re- processes  and  areas  of  growth.  But  a   practices  to  equip  you  with  the  methods   spond  more  quickly,  reduce  waste,  and   patchwork  of  systems  and  spreadsheets   of  the  best-run  companies  in  your  indus- avoid  problems. can  leave  entire  business  processes     unsupported.  You  need  comprehensive,   your  unique  practices. fully  integrated  business  functionality   that  helps  you  streamline  core  processes   TELLTALE  SIGN:  MANUAL  PROCESSES   and  gain  visibility  across  the  entire     THAT  DRAIN  TIME  AND  RESOURCES business  –  from  marketing,  sales,  and   service  to  procurement,  production,   Historically,  one  of  the  primary  roles  of       analytics.  Forrester  Research  reports   productivity,  and  cost  reductions  through   IT  automation  and  standardization.  If   companies  in  North  America  and  Europe   your  business  still  relies  on  manual  pro- list  overall  functionality  as  a  “very  impor- cesses  to  complete  routine  transactions,   tant”  criterion  for  selecting  software.  4 When  does  the  cost  of  system  maintenance  and     process  limitations  become  so  great  that  you  can’t      
  • 7. BETTER  SOFTWARE,  BETTER  SUPPORT,  LESS  STRESS   Best  of  SAP®  Software Your  company  is  growing  rapidly,  but   handle  the  most  demanding  local  and   LEARN  MORE your  current  systems  are  holding  you   global  business  requirements,  SAP     When  you  learn  to  read  the  signs,  you  will   back.  Integration  challenges,  manual   solutions  can  support  a  wide  array     be  able  to  recognize  when  your  IT  environ- processes,  and  data  manipulation  con- of  new  operational,  geographical,     ment  is  holding  back  your  business.  You  will   sume  time  and  resources,  leaving  little     notice  that  integration  challenges,  manual   left  over  to  support  new  business  pro- you  grow. processes,  and  data  manipulation  are   cesses.  You  need  a  single  integrated   What  does  that  mean  for  you?     consuming  time  and  resources,  leaving  little   time  left  to  support  new  business  process- business  management  software  solution   Increased  reporting  functions,  greater     es.  But  the  news  is  not  all  bad.  This  is  your   - opportunity  to  move  to  a  single,  complete,     tion  headaches.  In  short,  better  software,   scalable  solution  that  supports  your  needs   solutions  for  small  businesses  and     better  support,  and  less  stress. and  can  grow  as  your  business  grows.  If  you   midsize  companies  designed  to  drive       for  small  businesses  and  midsize  compa- small  businesses  and  midsize  companies  to   improve  reporting,  and  support  growth. nies  to  solve  your  problems  now  –  and   solve  your  problems  now  –  and  position  IT   SAP®  solutions  for  small  businesses   position  IT  to  support  your  company’s   to  support  your  company’s  future,  please   - future: visit  www.sap.com/sme.     able  to  implement  and  own  world-class,     The  SAP  Business  One  application   gives  you  a  single  application  for  key   that  can  scale  as  you  grow.  From  licens- business  activities,  eliminating  the   ing  agreements  to  monthly  subscription   complexity  and  expense  of  integrating   - multiple  systems.  It  can  be  deployed   get,  timeline,  and  growth  objectives.  SAP   quickly  –  in  as  little  as  two  weeks  –     solutions  allow  companies  to  spend  less   and  requires  minimal  maintenance.   The  SAP  Business  ByDesign™  solution   and  managing  solutions,  and  more  time   is  delivered  on  demand,  giving  you   focused  on  business. powerful  SAP  software  with  no  need   Each  complete  and  integrated  SAP     solution  comes  with  all  the  functionality   all  for  a  low  monthly  fee. you  need  to  run  your  business  –  includ-   SAP  Business  All-in-One  solutions     ing  analytics  and  support  for  best  prac- tices.  SAP  solutions  for  small  businesses   state-of-the-art  technology  that  can  be   and  midsize  companies  can  be  extended   with  additional  in-depth  functionality   needs. such  as  preintegrated  customer  relation-   SAP  BusinessObjects™  Edge  Business   ship  management,  supplier  relationship   Intelligence  (BI)  software  is  a  compre- management,  and  business  intelligence   hensive  BI  solution  supporting  statutory,   functions.  With  unmatched  ability  to     ad  hoc,  and  analytical  reporting. FOOTNOTES 1.   Automating  Extended  Business  Processes,     2.   The  State  of  SMB  Software  and  Emerging   Trends:  2010,  Forrester  Research  Inc.,     3.   Ibid. 4.   Ibid. SAP  Thought  Leadership  –  Telltale  Signs  That  Say  You’ve  Outgrown  Your  Current  Systems 7
  • 8. www.sap.com/contactsap 50  105  201  (11/05)   SAP,  R/3,  SAP  NetWeaver,  Duet,  PartnerEdge,  ByDesign,     SAP  BusinessObjects  Explorer,  StreamWork,  and  other  SAP  products   and  services  mentioned  herein  as  well  as  their  respective  logos  are   countries.   Business  Objects  and  the  Business  Objects  logo,  BusinessObjects,   Crystal  Reports,  Crystal  Decisions,  Web  Intelligence,  Xcelsius,  and  other   Business  Objects  products  and  services  mentioned  herein  as  well  as  their   respective  logos  are  trademarks  or  registered  trade   marks  of  Business   Objects  Software  Ltd.  Business  Objects  is  an  SAP  company. other  Sybase  products  and  services  mentioned  herein  as  well  as  their   respective  logos  are  trademarks  or  registered  trademarks  of  Sybase,  Inc.   Sybase  is  an  SAP  company. All  other  product  and  service  names  mentioned  are  the  trademarks  of   their  respective  companies.  Data  contained  in  this  document  serves   These  materials  are  subject  to  change  without  notice.  These  materials   for  informational  purposes  only,  without  representation  or  warranty  of   services  are  those  that  are  set  forth  in  the  express  warranty  statements   accompanying  such  products  and  services,  if  any.  Nothing  herein  should   be  construed  as  constituting  an  additional  warranty.