issues wih people group issue: not consistent across tools observation gap: only Facebook facilitates "peeking", in Mahara only after the fact poetic limits: usability of tools hinders creative process asynchronous communication: too many channels => fragmentation issues with technology too artefact-centric, no best practice for holistic process too many centralized points, distributed parts not well integrated issues with content consume oriented material not shared, collaboration places to distributed no shared definition of quality (reference, re-use vs. re-creation, contextualisation) no clear policy for publishing in private, group, collective, world