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Nationwide Insurance
Building an Effective Finance Control
and Fast Book Closing BI-System
Challenges & Best Practices
4th Workshop on Business Intelligence
07.05.2010, TU Dresden




Dr. Georg Loepp
Business Development Manager
Banking - Insurance – Healthcare
Agenda


     Teradata Overview


     Teradata – Focus on enabling Technology und References


     Nationwide - Company Overview


     Nationwide - Challenges of the Finance Function


     Nationwide - Program Results


     Q&A




2 > 6/17/2010
Agenda


     Teradata Overview


     Teradata – Focus on enabling Technology und References


     Nationwide - Company Overview


     Nationwide - Challenges of the Finance Function


     Nationwide - Program Results


     Q&A




3 > 6/17/2010
Teradata Overview
                                                      1,800
                                                                Revenue                 400   Operating Income
                                                      1,600
                Results 2009:                                                           300


                 Revenue: $ 1,709 Mrd.               1,400                             200

                 Income: $ 338 Mio.                  1,200
                 CEO:     Michael Koehler                                              100


                                                      1,000                              0




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                   Teradata Corporation is a global leader in data warehousing and analytic solutions. Our customers
                    use our market-leading technology to gain deeper insight into their business operations to drive
                    growth, profitability, and competitive advantage.
                   Over 925 customers, mostly Fortune Top 500 customers with more than 2400 Systems

                   More than 6600 professionals dedicated to data warehousing

                   Targeted Industries: Retail, Telecommunication, Media & Entertainment (TME), Financial Services,
                    Manufacturing (Automotive, Semiconductor, High Tech), Travel & Transportation, Government,
                    Utilities

                   Again #1 position in the leader quadrant of Gartner’s Data Warehouse DB Magic Quadrant, 2010
                    and for the nine consecutive year leading Gartner’s DWH Server Model

                   Since Oct 1st, 2007 listed as an independent (split from NCR) and publicly traded company at the
                    NYSE (S&P 500); ticker symbol TDC

                   Extended partnership with IT-Partners for realizing in-Database functionality


4 > 6/17/2010
Agenda


     Teradata Overview


     Teradata – Focus on enabling Technology und References


     Nationwide - Company Overview


     Nationwide - Challenges of the Finance Function


     Nationwide - Program Results


     Q&A




5 > 6/17/2010
The Solution of the business Problem

                                 Building Data Marts result in
                              fragmented, inconsistent Data with
                             considerable higher operation times.
                            Herefrom less funded Decisions & even
                          Reputation-risk arise through missing Data
                          security & Compliance. For the Operations
                            and the Development of these systems
                          occur verifiable significantly additional Cost.


                               Integrated Data guarantee the
                                Consistence and Usability of
                          Information, with simultaneously highest
                          Security using a central Data Protection.
                          Thereby Decisions could be taken much
                           quicker, better and traceable, and this
                                 with significantly less Costs

6 > 6/17/2010
Teradata Vision: Active Enterprise Intelligence
   Teradata: A central integrated View on your Business
   Hub & Spoke   1.  Application specific      Central -      1.                                      Business specific
   Star schema   2.  Unflexible during changes
                                               Flexible -     2.                                      Easy to change
   Point2Point-  3.  Prone to Inkonsistencies                 3.                                      Longterm stable Foundation
                 4.  Denormalised –Redundant   3. Normal Form 4.                                      Normalised – Non redundant
   Implementation
                              5.      Irreproducible                                               5. Audit Proof

                          Strategic View                                                         Strategic View

      Production    Finance        Risk     Marketing      Sales     Production    Finance            Risk                       Marketing                                                                   Sales


                                                                                           consistent logcal View
       Konto-       Haupt-         Risko-    Kunde         Filiale
       Vertrag       buch          modell                             Konto-
                                                                      Vertrag
                                                                                        Haupt-
                                                                                         buch
                                                                                                       Risko-
                                                                                                       modell
                                                                                                                                                 Kunde                                                               Filiale




                                                                                                                                            ORDER                                                       ORDER
                                                                                                                                        ORDER NUMBER




                                                                     Logical Data Model
                                                                                                                                                                                                    ORDER NUMBER
                                                                                                                                        ORDER DATE                                                  ORDER DATE
                                                                                                                                        STATUS                                                      STATUS
                                                                                                                                                         ORDER ITEM BACKORDERED                                      ORDER ITEM BACKORDERED
                                                                                                                                                        QUANTITY                                                    QUANTITY
                                                                                                                         CUSTOMER                                                    CUSTOMER
                                                                                                                      CUSTOMER NUMBER                                             CUSTOMER NUMBER
                                                                                                                      CUSTOMER NAME                                               CUSTOMER NAME
                                                                                                                                          ORDER ITEM SHIPPED                                          ORDER ITEM SHIPPED
                                                                                                                      CUSTOMER CITY                                               CUSTOMER CITY
                                                                                                                      CUSTOMER POST       QUANTITY                                                    QUANTITY
                                                                                                                                                                                  CUSTOMER POST
                                                                                                                      CUSTOMER ST         SHIP DATE                                                   SHIP DATE
                                                                                                                                                                                  CUSTOMER ST
                                                                                                                      CUSTOMER ADDR                                               CUSTOMER ADDR
                                                                                                                      CUSTOMER PHONE                        ITEM                  CUSTOMER PHONE                       ITEM
                                                                                                                      CUSTOMER FAX                     ITEM NUMBER                CUSTOMER FAX                     ITEM NUMBER
                                                                                                                                                       QUANTITY                                                    QUANTITY
                                                                                                                                                       DESCRIPTION                                                 DESCRIPTION




          Accounting Gen. ledger       Customer      Channel               Accounting       Gen. ledger         Customer                                                     Channel


      Transaction   Cash Flow         ERP      …        Collection   Transaction   Cash Flow                    ERP                                    …                                 Collection




7 > 6/17/2010
Analyst View: Proven DWH Technology
    Teradata: Active Enterprise Intelligence based on Data Warehousing

       Gartner: Magic Quadrant for Data Warehouse Systems


           "Teradata is proprietary." This is a
           false claim, as the DBMS is no
           more proprietary.

           Today, Teradata runs on
           commodity hardware and Linux,
           and is even replacing the proprietary
           BYNET with InfiniBand and other
           standard interconnects.
                     interconnects

           Teradata allows customers to
           engage in several market
           microtrends…
           … addresses the
           "learn as you grow" mentality.
           Source: Gartner Research, Magic Quadrant for Data Warehouse Database
                                                                       Database
           Management Systems, Donald Feinberg, Mark A. Beyer; Publication Date: 28 January
           2010/ID Number: G00173535




                                                  nine consecutive years leading

8 > 6/17/2010
TD Strategic Directions
     We Address High Analysis Quality = Performant Data Warehouse

    Multidimensional                              Query Concurrency
    Scalability                                   Simultaneous parallel
    Guaranteed Linear                             execution of complex
    Scalability of the solution                   queries

    Scan Optimization                             Ease of Use
    At any point in time the                      Easy map complex issues
    fastest result                                on offered solutions


    Multiple Appliances                           Integrated Data
    Expandable dependent on                       Single point of truth
    the business requirements


    Consistent Performance                        Agile Analytics
    Guaranteed SLAs                               Right time decision
                                                  support and effective early
                                                  warning

    Availability                                  Active Workload
    7*24 Up and running                           Automatic prioritization
                                                  and optimal resource
                                                  mitigation

    Investment Protection                         Multi Temperature
    Guaranteed business                           Automatic user profile
    improvement                                   oriented use of
                                                  information


9 > 6/17/2010
Teradata Customers
    Customers: Active Enterprise Intelligence for Top Companies worldwide

       Finance   Media   Retail
                                  Logistics &
                                                Industry
                                                             Public     • Market leader of all
                                   Tourism                 Institutions   industries are using
                                                                        Teradata-Systemes
                                                                        for Decision
                                                                        Support
                                                                       • 35 New Customers
                                                                         in EMEA within the
                                                                         last 24 Month (e.g.
                                                                         HSBC, Unicredit,
                                                                         Daimler, Nokia, etc.)
                                                                       • Loyality rate of the
                                                                         Teradata Customers
                                                                         > 99%.
                                                                       • The Teradata
                                                                         Community
                                                                         (Customer, Science
                                                                         Departments and
                                                                         Employee) is
                                                                         constantly working
                                                                         on the Development
                                                                         of best in class
                                                                         solutions


10 > 6/17/2010
Agenda


     Teradata Overview


     Teradata – Focus on enabling Technology und References


     Nationwide - Company Overview


     Nationwide - Challenges of the Finance Function


     Nationwide - Program Results


     Q&A




11 > 6/17/2010
Who is Nationwide?


       Nationwide – Company Overview:

       •         $157B Statutory Assets - 35.000 Employees

       •         Ranked 98th in the Fortune 500

       •         Core businesses include:
                 >   domestic property and casualty insurance, life insurance and retirement savings,
                     asset management, and strategic investments.

       •         Full range of products and financial services
                 >   auto, fire, life, health and commercial insurance to administrative services,
                     annuities, mutual funds and retirement plans.

       •         Specific P&C Rankings:
                 >   4th-largest homeowner insurer based on premiums written
                 >   6th-largest auto insurer based on premiums written
                 >   10th-largest commercial insurer
                 >   6th-largest total property and casualty insurer




12 > 6/17/2010
Nationwide Insurance
     Project Spotlight



       Project FOCUS (Faster, Online, Customer-driven,
       User-friendly, Streamlined):

                  Situation: Nationwide wanted to have a world-class
                   finance organization but was hindered by multiple
                   financial processes, organizations and systems across its
                   enterprise
                  Problem: This environment created a number of issues
                   regarding a lack of timely access to information and
                   added expenses with limited ability to optimize capital
                   and manage risk.
                  Solution: Reinvent the role and operating model of the
                   finance function to enhance its contribution to
                   Nationwide’s future success


13 > 6/17/2010
Agenda


     Teradata Overview


     Teradata – Focus on enabling Technology und References


     Nationwide - Company Overview


     Nationwide - Challenges of the Finance Function


     Nationwide - Program Results


     Q&A




14 > 6/17/2010
Finance
     Key Horizontal “Hot Topics”

   • IFRS                                       • Transparency / Financial
        > New Global Financial Reporting          Reporting
          Standard                                > Enhanced transparency &
        > Requires more detailed data and           flexibility of financial reporting
          reconciliation to transactions            capabilities


   • Profitability                              • Expense Management
        > Current economic pressures              > Insight into key expense items
          driving demand for insight to cost        to manage & monitor
          & revenue drivers                       > Vendor management

   • Finance Architecture Redesign              • ERP Migration
        > Simplification initiatives to drive     Augmentation/Avoidance
          cost out while meeting new              > Ability to reduce cost/risk of
          requirements                              large ERP Migrations
                                                  > Approach to prolong time or
                                                    avoid making the migration




15 > 6/17/2010
Nationwide Insurance
     The Finance Function Problem 2006


          • Multiple G/L’s
          • Multiple Consolidation & Reconciliation
            Systems
          • Multiple Profitability Systems
          • Multiple Reporting Solutions


                 And every one of them has
                   its own data repository



16 > 6/17/2010
While many leaders have made progress on
   improving key enablers, significant opportunities
   for improvement in Finance still exist
         People                                       Process
    • While strategies may exist, organizations do   • Process and data improvements can have a
      not consistently manage to them                  big impact on closing cycle
    • Significant time and effort spent              • Inability to react to changes in a
      coordinating and resolving dependencies on       coordinated and collaborative way across
      other operating units                            the enterprise
    • Leading organizations spend more and focus     • Understanding of cost and other key
      on planning and analytics and have higher        performance drivers still insufficient
      retention rates
                                                     • Ability to anticipate business changes
    • While information and tools have been            hindered by insufficient leading indicators
      deployed in many organizations, lack of
      training has slowed use

      Information                                    Technology
    • Progress has been made in basic reporting,     • ERP systems not well suited to meet
      but addressing 21st century reporting            growing analytical and reporting
      requirements is needed                           requirements
    • Speed, access and flexibility of               • IT complexity is driving increased costs and
      information, not accuracy is the issue           hampering collaboration across functional
    • Detail necessary to determine the “what,         silos
      why and how” of results not easily             • Enterprise application use growing but
      available for many                               heavy reliance on Excel still exists
    • Integration of financial and operational       • Growing use of data warehousing and
      information and metrics in a consistent          master data management among leading
      way is uncommon                                  organizations


17 > 6/17/2010
The Challenge:
     It was time to reinvest in Finance


                 Innovation and improved performance require investment.
                 • Potential areas to invest in and results to expect:
                    > Talent Management       to enable improved capabilities
                    > Financial Reference Data/Chart of Accounts         to enable better control over data
                    > Performance Scorecards       to enable people to focus on doing what matters most
                    > Business Intelligence    to enable smarter decisions, while reducing risk
                    > Financial Close Consolidation and Reporting:       to enable faster, smoother close
                    > Budgeting, Planning & Forecasting:       to enable one version of the truth
                    > Tax and Treasury:   to enable higher profits and better compliance
                    > Benchmarking:    to enable understanding of performance relative to peers




                                           What to do:
            Identify your top three investment opportunities. Build business cases that
          include the value of better information, improved talent retention, & less risk.


18 > 6/17/2010
Finance Transformation Requires Leveraging
 Complementary Capabilities


                                                                                                   Acting on
                   Process
                                                        Standard                                  Knowledge
                 Management
                                                        Reporting

                                      Recording                                  Sharing
                                     Transactions                               Knowledge




                          Operational Systems                             Analytic Systems Drive Business
                         Help Run the Business                                       Decisions

  Enterprise Resource Planning                                      Enterprise Data Warehouse
  (ERP)                                                             > Flexible architecture optimized for business
                                                                      analytics and ad-hoc decision making
  > Structured architecture drives process efficiency
    and consistency in core business processes                      > Analytical focus – analyze and manage the
                                                                      business
  > Transaction focus - operating the business
                                                                    > Provides analytical flexibility and
  > Provide process integration across key operational
                                                                      customized reporting capabilities across
    processes
                                                                      business processes
     – Large Investment
                                                                      – Large Investment
     – Highly Visible Spend
                                                                      – Low Visibility Spend
     – Traditionally High Priority
                                                                      – Emerging Top Priority


19 > 6/17/2010
Critical Step
     Getting the Conceptual Architecture Right

                                   Manage All Accounting                                                                  Consolidate
    Future proof                      Rules in Common                                        Use                            around                                                                                                                                                                                          Standardize
       design                       Transparent Way With                                 Applications                     application                                                                                                                                                                                        business
                                   Ability to Drill to Details                           According to                      clusters                                                                                                                                                                                           rules &
                                                                                           Purpose                                                                                                                                                                                                                            models

                                    1                                       Next Generation Finance Infrastructure

                                                 3
                                           Accounting               Financial Systems        4       HR
                                                                                                               5   Calculation
                                                                                                                                                                                                                                       6                                                                         Reporting
                                              Hub                                                                   Engines &                                                                                                                                                                                    & Analytics         8
                     Source                Accounting                   Consolidation                HR            Applications
                    Systems              Treatment Rules

                                                                        General Ledger               PR                                                                                                                                                                                                       Financial Reporting
                                                                                                               Planning    Allocation
                 DDA                                                                                                                                                                                                                        Data delivery to users &
                           Card            Sub-Ledger
                                                               AP   Purch    AR     FA      PA      Other                                                                                                                                     processes is timely,
                                                                                                               Basel         Risk                                                                                                           accurate & appropriate
                                                                                                                                                                                                                                               Management Reporting

                  Mtg
                          Invest
                           Trust
                                     2                                      Data Warehouse                                                                                                                                                                                                                    Regulatory Reporting

                  Call              1101
                 Center             1001                                                                                                                                                                                                                                                                         Operational
                                                                                                                                                                                                                                                                                                                                    9
                          Branch
                                    1011                7                 Store once:                                                                                                                                                                                                                             Analytics
                                                                        use many times
                  ATM
                                                                                                                                                                                                                                                                                                               Tactical Info Delivery
                           CIF
         Extract once:
                                                                                                                               Customer Introduction & Life-Cycle Maintenance Process




                                                                                                                                    System
                                                                                                                                                                                                                                                                                            Put customer
                                                                                                                                                                                                          Set Status to
                                                                                                                                                Upload Customers                                                                                                                               state to
                                                                                                                                                                                                            Charge
                                                                                                                                                                                                                                                                                              ACT IVE




                                                                                                                                    Logistics
                                                                                                                                                                                                                                                                   Update logistics
                                                                                                                                                                                                                                                                     information




   Don’t change mid-flight
                                                                                                                                                                                                                                                                                      yes




                                                                                  10 Data Quality
                                                                                                                                                                                                               yes




                                                                                                                               Sales Rep/
                                                                                                                               DSD Rep
                                                                                                                                                Update Customer
                                                                                                                                                Profile Information




                                                                                                                               Overall Data
                                                                                                                                Finance /

                                                                                                                                Steward
                                                                                                                                                                                                                                                                     Hierarchy,
                                                                                                                                                                      Duplicate
                                                                                                                                                                                          Resolve     Credit Approval          Update Billing   Update Hierarchy      Channel,
                                                                                                                                                  Review Alerts       resolution   yes                                    no
                                                                                                                                                                                         Duplicates       Reqd?                 Information       Information       Address info
                                                                                                                                                                        reqd?                                                                                                         no
                                                                                                                                                                                                                                                                     complete?                  Alert
                                                                                                                                                                                                                                                                                            respective role
                                                                                                                                                                                            no




  Consistent data for all Uses            Hierarchy          Security                                     Master Data




                                                                                                                                    Sales
                                                                                                                                                                                                                                                                    Update Trade




                                                                         Metadata
                                                                                                                                                                                                                                                                       Channel
                                                                                                                                                                                                                                                                     Information




                                         Management        Management                     & Governance    Management      Workflow Management                                                                                                                                                                       Rules Management
                                                                        Management


                                                 End-to-End Data Transparency,                                                                                                                                                                                                                                Informed Real-Time
                                                   Governance & Consistency                                                                                                                                                                                                                                     Decision Making




20 > 6/17/2010
Agenda


     Teradata Overview


     Teradata – Focus on enabling Technology und References


     Nationwide - Company Overview


     Nationwide - Challenges of the Finance Function


     Nationwide - Program Results


     Q&A




21 > 6/17/2010
Nationwide Insurance
     Success Story

    Situation
    • Company growth strategy is through acquisitions                   Impact
    • Had a financial reporting environment dependent upon pulling
                                                                        • Close process reduced
      data from 200 source systems
                                                                          from 15 days to 7
    • Finance organization was focused on data gathering and not data
                                                                        • Standard data definitions
      analysis
                                                                          and well defined data
                                                                          governance across 200
    Problem                                                               source systems and 2,000
    • Disparate, fragmented financial systems environment                 users
    • Ineffective forecasts were poor predictors of performance         • Finance now has flexibility
                                                                          to quickly integrate
    • No single view of enterprise financial performance
                                                                          acquisitions
    • System complexity limited ability to adapt to environmental and     and adjust to change
      strategic change
                                                                        • Finance, now spending
                                                                          more time on value-
    Solution                                                              adding analysis
    • Redefine the role and operating model of the core finance         • Improved planning and
      functions, processes and systems                                    variance analysis process
    • Implement a Teradata and Planning system as the foundation of       – driver-based plans
      the new financial systems architecture                            • New Strategy and project
    • Deploy a shared service finance model                               scope was implemented in
                                                                          less than 12 month
    • Create a more agile enterprise to analyze and drive timely
      decisions

22 > 6/17/2010
The VISION is in place: CFO Dashboards
     The Art of the Possible - Total Consolidation View of the Company




23 > 6/17/2010
What Does a Good Data Warehouse
     Give the Finance Function?

     •   A broader range of data
     •   More detailed data
     •   More history
     •   A better analytical environment
          > Faster response
                 – Support for iterative analysis
          > More user control
          > More comprehensive in its ability to
            answer business questions
     • A better analytical calculation
       environment
          > Faster, better and cheaper
     • More up-to-date data
     • More reliable and consistent data
     • Reduced operational risk
          > Avoids spreadsheet proliferation



24 > 6/17/2010
Summary: Finance Benefit using Teradata

     • Faster closure – Closing the books every day
          > Earlier identification of issues
          > Easier analysis and validation
     • Alternative options for new reporting
       requirements -> 80 % Ad-hoc Reporting
     • Flexibility to cater for:
          > New measurement approaches
          > New products
          > New portfolios
     • Strategic (e.g. management control, compliance
       governance, etc.)
     • Reduced costs
          > System
          > Manpower
     • Greater business value add
          > Enhanced financial analysis
          > Dissemination of financial management knowledge


25 > 6/17/2010
Questions




Many thanks for your attention!


              Dr. Georg Loepp
              Business Development Manager
              Banking, Insurance & Healthcare

              Teradata GmbH
              Hahnstrasse 43 E
              60528 Frankfurt / Germany
              Tel:     +49 (69) 665 29 - 175
              Mobile: +49 (172) 82 38 - 444
              Fax:     +49 (69) 665 29 - 247
              Georg.loepp@teradata.com
              Teradata.com

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Nationwide Insurance - Building an Effective Finance Control and Fast Book Closing BI-System

  • 1. Nationwide Insurance Building an Effective Finance Control and Fast Book Closing BI-System Challenges & Best Practices 4th Workshop on Business Intelligence 07.05.2010, TU Dresden Dr. Georg Loepp Business Development Manager Banking - Insurance – Healthcare
  • 2. Agenda Teradata Overview Teradata – Focus on enabling Technology und References Nationwide - Company Overview Nationwide - Challenges of the Finance Function Nationwide - Program Results Q&A 2 > 6/17/2010
  • 3. Agenda Teradata Overview Teradata – Focus on enabling Technology und References Nationwide - Company Overview Nationwide - Challenges of the Finance Function Nationwide - Program Results Q&A 3 > 6/17/2010
  • 4. Teradata Overview 1,800 Revenue 400 Operating Income 1,600 Results 2009: 300  Revenue: $ 1,709 Mrd. 1,400 200  Income: $ 338 Mio. 1,200  CEO: Michael Koehler 100 1,000 0 02 03 04 05 06 07 08 09 02 03 04 05 06 07 08 09 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20  Teradata Corporation is a global leader in data warehousing and analytic solutions. Our customers use our market-leading technology to gain deeper insight into their business operations to drive growth, profitability, and competitive advantage.  Over 925 customers, mostly Fortune Top 500 customers with more than 2400 Systems  More than 6600 professionals dedicated to data warehousing  Targeted Industries: Retail, Telecommunication, Media & Entertainment (TME), Financial Services, Manufacturing (Automotive, Semiconductor, High Tech), Travel & Transportation, Government, Utilities  Again #1 position in the leader quadrant of Gartner’s Data Warehouse DB Magic Quadrant, 2010 and for the nine consecutive year leading Gartner’s DWH Server Model  Since Oct 1st, 2007 listed as an independent (split from NCR) and publicly traded company at the NYSE (S&P 500); ticker symbol TDC  Extended partnership with IT-Partners for realizing in-Database functionality 4 > 6/17/2010
  • 5. Agenda Teradata Overview Teradata – Focus on enabling Technology und References Nationwide - Company Overview Nationwide - Challenges of the Finance Function Nationwide - Program Results Q&A 5 > 6/17/2010
  • 6. The Solution of the business Problem Building Data Marts result in fragmented, inconsistent Data with considerable higher operation times. Herefrom less funded Decisions & even Reputation-risk arise through missing Data security & Compliance. For the Operations and the Development of these systems occur verifiable significantly additional Cost. Integrated Data guarantee the Consistence and Usability of Information, with simultaneously highest Security using a central Data Protection. Thereby Decisions could be taken much quicker, better and traceable, and this with significantly less Costs 6 > 6/17/2010
  • 7. Teradata Vision: Active Enterprise Intelligence Teradata: A central integrated View on your Business Hub & Spoke 1. Application specific Central - 1. Business specific Star schema 2. Unflexible during changes Flexible - 2. Easy to change Point2Point- 3. Prone to Inkonsistencies 3. Longterm stable Foundation 4. Denormalised –Redundant 3. Normal Form 4. Normalised – Non redundant Implementation 5. Irreproducible 5. Audit Proof Strategic View Strategic View Production Finance Risk Marketing Sales Production Finance Risk Marketing Sales consistent logcal View Konto- Haupt- Risko- Kunde Filiale Vertrag buch modell Konto- Vertrag Haupt- buch Risko- modell Kunde Filiale ORDER ORDER ORDER NUMBER Logical Data Model ORDER NUMBER ORDER DATE ORDER DATE STATUS STATUS ORDER ITEM BACKORDERED ORDER ITEM BACKORDERED QUANTITY QUANTITY CUSTOMER CUSTOMER CUSTOMER NUMBER CUSTOMER NUMBER CUSTOMER NAME CUSTOMER NAME ORDER ITEM SHIPPED ORDER ITEM SHIPPED CUSTOMER CITY CUSTOMER CITY CUSTOMER POST QUANTITY QUANTITY CUSTOMER POST CUSTOMER ST SHIP DATE SHIP DATE CUSTOMER ST CUSTOMER ADDR CUSTOMER ADDR CUSTOMER PHONE ITEM CUSTOMER PHONE ITEM CUSTOMER FAX ITEM NUMBER CUSTOMER FAX ITEM NUMBER QUANTITY QUANTITY DESCRIPTION DESCRIPTION Accounting Gen. ledger Customer Channel Accounting Gen. ledger Customer Channel Transaction Cash Flow ERP … Collection Transaction Cash Flow ERP … Collection 7 > 6/17/2010
  • 8. Analyst View: Proven DWH Technology Teradata: Active Enterprise Intelligence based on Data Warehousing Gartner: Magic Quadrant for Data Warehouse Systems "Teradata is proprietary." This is a false claim, as the DBMS is no more proprietary. Today, Teradata runs on commodity hardware and Linux, and is even replacing the proprietary BYNET with InfiniBand and other standard interconnects. interconnects Teradata allows customers to engage in several market microtrends… … addresses the "learn as you grow" mentality. Source: Gartner Research, Magic Quadrant for Data Warehouse Database Database Management Systems, Donald Feinberg, Mark A. Beyer; Publication Date: 28 January 2010/ID Number: G00173535 nine consecutive years leading 8 > 6/17/2010
  • 9. TD Strategic Directions We Address High Analysis Quality = Performant Data Warehouse Multidimensional Query Concurrency Scalability Simultaneous parallel Guaranteed Linear execution of complex Scalability of the solution queries Scan Optimization Ease of Use At any point in time the Easy map complex issues fastest result on offered solutions Multiple Appliances Integrated Data Expandable dependent on Single point of truth the business requirements Consistent Performance Agile Analytics Guaranteed SLAs Right time decision support and effective early warning Availability Active Workload 7*24 Up and running Automatic prioritization and optimal resource mitigation Investment Protection Multi Temperature Guaranteed business Automatic user profile improvement oriented use of information 9 > 6/17/2010
  • 10. Teradata Customers Customers: Active Enterprise Intelligence for Top Companies worldwide Finance Media Retail Logistics & Industry Public • Market leader of all Tourism Institutions industries are using Teradata-Systemes for Decision Support • 35 New Customers in EMEA within the last 24 Month (e.g. HSBC, Unicredit, Daimler, Nokia, etc.) • Loyality rate of the Teradata Customers > 99%. • The Teradata Community (Customer, Science Departments and Employee) is constantly working on the Development of best in class solutions 10 > 6/17/2010
  • 11. Agenda Teradata Overview Teradata – Focus on enabling Technology und References Nationwide - Company Overview Nationwide - Challenges of the Finance Function Nationwide - Program Results Q&A 11 > 6/17/2010
  • 12. Who is Nationwide? Nationwide – Company Overview: • $157B Statutory Assets - 35.000 Employees • Ranked 98th in the Fortune 500 • Core businesses include: > domestic property and casualty insurance, life insurance and retirement savings, asset management, and strategic investments. • Full range of products and financial services > auto, fire, life, health and commercial insurance to administrative services, annuities, mutual funds and retirement plans. • Specific P&C Rankings: > 4th-largest homeowner insurer based on premiums written > 6th-largest auto insurer based on premiums written > 10th-largest commercial insurer > 6th-largest total property and casualty insurer 12 > 6/17/2010
  • 13. Nationwide Insurance Project Spotlight Project FOCUS (Faster, Online, Customer-driven, User-friendly, Streamlined):  Situation: Nationwide wanted to have a world-class finance organization but was hindered by multiple financial processes, organizations and systems across its enterprise  Problem: This environment created a number of issues regarding a lack of timely access to information and added expenses with limited ability to optimize capital and manage risk.  Solution: Reinvent the role and operating model of the finance function to enhance its contribution to Nationwide’s future success 13 > 6/17/2010
  • 14. Agenda Teradata Overview Teradata – Focus on enabling Technology und References Nationwide - Company Overview Nationwide - Challenges of the Finance Function Nationwide - Program Results Q&A 14 > 6/17/2010
  • 15. Finance Key Horizontal “Hot Topics” • IFRS • Transparency / Financial > New Global Financial Reporting Reporting Standard > Enhanced transparency & > Requires more detailed data and flexibility of financial reporting reconciliation to transactions capabilities • Profitability • Expense Management > Current economic pressures > Insight into key expense items driving demand for insight to cost to manage & monitor & revenue drivers > Vendor management • Finance Architecture Redesign • ERP Migration > Simplification initiatives to drive Augmentation/Avoidance cost out while meeting new > Ability to reduce cost/risk of requirements large ERP Migrations > Approach to prolong time or avoid making the migration 15 > 6/17/2010
  • 16. Nationwide Insurance The Finance Function Problem 2006 • Multiple G/L’s • Multiple Consolidation & Reconciliation Systems • Multiple Profitability Systems • Multiple Reporting Solutions And every one of them has its own data repository 16 > 6/17/2010
  • 17. While many leaders have made progress on improving key enablers, significant opportunities for improvement in Finance still exist People Process • While strategies may exist, organizations do • Process and data improvements can have a not consistently manage to them big impact on closing cycle • Significant time and effort spent • Inability to react to changes in a coordinating and resolving dependencies on coordinated and collaborative way across other operating units the enterprise • Leading organizations spend more and focus • Understanding of cost and other key on planning and analytics and have higher performance drivers still insufficient retention rates • Ability to anticipate business changes • While information and tools have been hindered by insufficient leading indicators deployed in many organizations, lack of training has slowed use Information Technology • Progress has been made in basic reporting, • ERP systems not well suited to meet but addressing 21st century reporting growing analytical and reporting requirements is needed requirements • Speed, access and flexibility of • IT complexity is driving increased costs and information, not accuracy is the issue hampering collaboration across functional • Detail necessary to determine the “what, silos why and how” of results not easily • Enterprise application use growing but available for many heavy reliance on Excel still exists • Integration of financial and operational • Growing use of data warehousing and information and metrics in a consistent master data management among leading way is uncommon organizations 17 > 6/17/2010
  • 18. The Challenge: It was time to reinvest in Finance Innovation and improved performance require investment. • Potential areas to invest in and results to expect: > Talent Management to enable improved capabilities > Financial Reference Data/Chart of Accounts to enable better control over data > Performance Scorecards to enable people to focus on doing what matters most > Business Intelligence to enable smarter decisions, while reducing risk > Financial Close Consolidation and Reporting: to enable faster, smoother close > Budgeting, Planning & Forecasting: to enable one version of the truth > Tax and Treasury: to enable higher profits and better compliance > Benchmarking: to enable understanding of performance relative to peers What to do: Identify your top three investment opportunities. Build business cases that include the value of better information, improved talent retention, & less risk. 18 > 6/17/2010
  • 19. Finance Transformation Requires Leveraging Complementary Capabilities Acting on Process Standard Knowledge Management Reporting Recording Sharing Transactions Knowledge Operational Systems Analytic Systems Drive Business Help Run the Business Decisions Enterprise Resource Planning Enterprise Data Warehouse (ERP) > Flexible architecture optimized for business analytics and ad-hoc decision making > Structured architecture drives process efficiency and consistency in core business processes > Analytical focus – analyze and manage the business > Transaction focus - operating the business > Provides analytical flexibility and > Provide process integration across key operational customized reporting capabilities across processes business processes – Large Investment – Large Investment – Highly Visible Spend – Low Visibility Spend – Traditionally High Priority – Emerging Top Priority 19 > 6/17/2010
  • 20. Critical Step Getting the Conceptual Architecture Right Manage All Accounting Consolidate Future proof Rules in Common Use around Standardize design Transparent Way With Applications application business Ability to Drill to Details According to clusters rules & Purpose models 1 Next Generation Finance Infrastructure 3 Accounting Financial Systems 4 HR 5 Calculation 6 Reporting Hub Engines & & Analytics 8 Source Accounting Consolidation HR Applications Systems Treatment Rules General Ledger PR Financial Reporting Planning Allocation DDA Data delivery to users & Card Sub-Ledger AP Purch AR FA PA Other processes is timely, Basel Risk accurate & appropriate Management Reporting Mtg Invest Trust 2 Data Warehouse Regulatory Reporting Call 1101 Center 1001 Operational 9 Branch 1011 7 Store once: Analytics use many times ATM Tactical Info Delivery CIF Extract once: Customer Introduction & Life-Cycle Maintenance Process System Put customer Set Status to Upload Customers state to Charge ACT IVE Logistics Update logistics information Don’t change mid-flight yes 10 Data Quality yes Sales Rep/ DSD Rep Update Customer Profile Information Overall Data Finance / Steward Hierarchy, Duplicate Resolve Credit Approval Update Billing Update Hierarchy Channel, Review Alerts resolution yes no Duplicates Reqd? Information Information Address info reqd? no complete? Alert respective role no Consistent data for all Uses Hierarchy Security Master Data Sales Update Trade Metadata Channel Information Management Management & Governance Management Workflow Management Rules Management Management End-to-End Data Transparency, Informed Real-Time Governance & Consistency Decision Making 20 > 6/17/2010
  • 21. Agenda Teradata Overview Teradata – Focus on enabling Technology und References Nationwide - Company Overview Nationwide - Challenges of the Finance Function Nationwide - Program Results Q&A 21 > 6/17/2010
  • 22. Nationwide Insurance Success Story Situation • Company growth strategy is through acquisitions Impact • Had a financial reporting environment dependent upon pulling • Close process reduced data from 200 source systems from 15 days to 7 • Finance organization was focused on data gathering and not data • Standard data definitions analysis and well defined data governance across 200 Problem source systems and 2,000 • Disparate, fragmented financial systems environment users • Ineffective forecasts were poor predictors of performance • Finance now has flexibility to quickly integrate • No single view of enterprise financial performance acquisitions • System complexity limited ability to adapt to environmental and and adjust to change strategic change • Finance, now spending more time on value- Solution adding analysis • Redefine the role and operating model of the core finance • Improved planning and functions, processes and systems variance analysis process • Implement a Teradata and Planning system as the foundation of – driver-based plans the new financial systems architecture • New Strategy and project • Deploy a shared service finance model scope was implemented in less than 12 month • Create a more agile enterprise to analyze and drive timely decisions 22 > 6/17/2010
  • 23. The VISION is in place: CFO Dashboards The Art of the Possible - Total Consolidation View of the Company 23 > 6/17/2010
  • 24. What Does a Good Data Warehouse Give the Finance Function? • A broader range of data • More detailed data • More history • A better analytical environment > Faster response – Support for iterative analysis > More user control > More comprehensive in its ability to answer business questions • A better analytical calculation environment > Faster, better and cheaper • More up-to-date data • More reliable and consistent data • Reduced operational risk > Avoids spreadsheet proliferation 24 > 6/17/2010
  • 25. Summary: Finance Benefit using Teradata • Faster closure – Closing the books every day > Earlier identification of issues > Easier analysis and validation • Alternative options for new reporting requirements -> 80 % Ad-hoc Reporting • Flexibility to cater for: > New measurement approaches > New products > New portfolios • Strategic (e.g. management control, compliance governance, etc.) • Reduced costs > System > Manpower • Greater business value add > Enhanced financial analysis > Dissemination of financial management knowledge 25 > 6/17/2010
  • 26. Questions Many thanks for your attention! Dr. Georg Loepp Business Development Manager Banking, Insurance & Healthcare Teradata GmbH Hahnstrasse 43 E 60528 Frankfurt / Germany Tel: +49 (69) 665 29 - 175 Mobile: +49 (172) 82 38 - 444 Fax: +49 (69) 665 29 - 247 Georg.loepp@teradata.com Teradata.com