This document discusses personality types, conflict styles, and causes of conflict. It describes two main personality types - Type A personalities which are highly competitive and restless, and Type B personalities which are more easy-going. It also outlines different conflict styles including competing, collaborating, compromising, accommodating, and avoiding. Finally, it lists several levels and causes of conflict such as conflicting aims, ideas, attitudes, behaviors, and personality types like aggressors and passive individuals.

1. Personality Types
and
Styles of Conflict
Management
(By: Bilal Naqeeb)

2.  Conflict occurs when two or
more parties (people,
groups, etc.) perceive that
they have mutually
incompatible goals.
 They want different
outcomes.
 Conflicts vary in intensity
and duration.
 Intensity affects the way we
intervene.
What is Conflict?

3. 1. Conflict is only negative
2. Conflict is only about Outcomes
3. There is only one right way
4. Conflict is abnormal
The Myths of Conflicts

4.  Intra-personal (within the individual)
 Interpersonal (between individuals)
 Intragroup (within a group)
 Intergroup (between groups)
 Organizational
 Societal
 National
 International
 Global
Levels of Conflict

5. Causes of conflict
 Conflict of aims- different goals
 Conflict of ideas- different interpretations
 Conflict of attitudes - different opinions
 Conflict of behavior- different behaviors
are unacceptable

6. Pyramid of Conflict

7. Why Conflict Arises
Type “A” Personality
Vs.
Type “B Personality

8. Type ”A” Personality
 Highly Competitive
 Strong Personality
 Restless when inactive
 Seeks reward
 Thrives on deadlines

9. Type “B” Personality
 Works methodically
 Rarely competitive
 Enjoys leisure time
 Does not anger easily
 Does job well but doesn’t
need recognition
 Easy-going

10. Aggressive People
Body language
 Stiff and straight
 Bangs tables to emphasize points
 Folds arms across body
Aggressive people are basically insecure….. Try to avoid them.
Verbal language
 “I want you to…”
 “You must…”
 “Do what I tell you!”
 “You’re stupid!”

11. Submissive people
Body Language
 Avoids eye contact
 Stooped posture
 Speaks quietly
 Fidgets
Verbal Language
 “I’m sorry”
 “It’s all my fault”
 “Oh dear”
Submissive people have a great sense of inferiority

12. Assertive People
 Body language
 Stands straight
 Appears composed
 Smiles
 Maintains eye contact
 Verbal language
 “Let’s”
 “How shall we do this?”
 “I think… What do you think?”
 “I would like…”

13. Personalities who cause
conflict
 Aggressor
 Passive
 Error prone
 Negative attitude
 Chatterbox
 Do nothing

14. Exercise:
Conflict Management Style Survey

15. USING SCORE SHEET

16. CONFLICT MANAGEMENT
STYLES
COMPETING (MY WAY)

17. CONFLICT MANAGEMENT
STYLES
COLLABORATING (OUR WAY)

18. CONFLICT MANAGEMENT
STYLES
COMPROMISING (50/50)

19. CONFLICT MANAGEMENT
STYLES
ACCOMODATING (YOUR WAY)

20. CONFLICT MANAGEMENT
STYLES
AVOIDING (NO WAY)

21. CONFLICT CONTINUUM

22. 22
Exercise:
Advantages and Disadvantages of
each Conflict Style

23. 23
Competition
 Plus
The winner is clear
Winners usually experience gains
 Minus
Establishes the battleground for the next conflict
May cause worthy competitors to withdraw or
leave the organization

24. 24
Accommodation
 Plus
Curtails conflict situation
Enhances ego of the other
 Minus
Sometimes establishes a precedence
Does not fully engage participants

25. 25
Compromise
 Plus
 Shows good will
 Establishes friendship
 Minus
 No one gets what they want
 May feel like a dead end

26. 26
Collaboration
 Plus
 Everyone “wins”
 Creates good feelings
 Minus
 Hard to achieve since no one knows how
 Often confusing since players can “win”
something they didn’t know they wanted