The development of information and communication technologies brings with it radical changes in the functioning of health sciences libraries. These changes often imply the appearance of new models of libraries, from face to face to virtual. The need to adapt to new times and new ways of working with users is a constant challenge for information and documentation professional, who, now more than ever needs to be continually updated in the application of information technologies to library services. In this communication we present the experience of the technology evolution in the Virtual Health Sciences Library of the Balearic Islands (Bibliosalut), which was created in 2003, where a small team of enthusiastic and dedicated professionals, work daily with the aim of constant technology improvement and the corresponding improvement of the services given to the users. We refer to: remote access development, document supply service, subscription centralization, content management, user attention service, social network, screencasts, etc. Technological development is a very important challenge for librarians. We want to emphasize that the new libraries need more and better trained professionals, who will require some of the following skills: − Highly qualified and motivated. − Able to adapt to new times. − Innovative and trend setting. − Continuously updating. − Capable of working in multidisciplinary teams. These librarian skills have brought with them a transformation in the relationship between the library and the users, who are now more independent, with the possibility of self-service and self-learning. With this presentation we want to paint the new vision of how librarians work in these ever-evolving times, and also to reiterate the importance of high visibility.

1. Technological evolution in health libraries,
and the implications for librarians:
the experience of the Virtual Health Sciences
Library of the Balearic Islands (Bibliosalut)
www.bibliosalut.com
Virgili Páez, Sílvia Sastre-Suárez,
Elena Pastor-Ramon, Maria Costa-Marín
vpaez@bibliosalut.com - @virgilipaez
14th EAHIL 2014 Conference 11-13 June, Rome, Italy

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Index
Introduction
Technological evolution
Change in librarian’s roles
Conclusions

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Every Spanish region has
a project of digital health
library, in different states of
evolution.
Introduction – The Balearic Islands, a region of Spain
The Balearic Islands
(Population: 1,111,000)

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Introduction - Balearic Public Health System
Mallorca
Menorca
Ibiza-Formentera
Balearic Public Health System
3 health areas
Staff: 14,300
10,676 health professionals
7 hospitals
56 primary care centers

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The mission of Bibliosalut is to facilitate the most
important scientific information to the public health
professionals of the Balearic Islands by using the new
information and communication technologies in order
to contribute to the improvement of medical care
quality, teaching, research and health management.
Introduction - Mission of Bibliosalut
The mission of Bibliosalut is to facilitate the most
important scientific information to the public health
professionals of the Balearic Islands by using the new
information and communication technologies in order
to contribute to the improvement of medical care
quality, teaching, research and health management.

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2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Bibliosalut
Users training
Starts centralized subscription
Consolidation of
centralized subscription
Users training plan centralization
Document Supply Service (DSS)
Remote access
Ask a Librarian
100% e-resources
Social
networks
Statistics section
Medical English Section
Introduction - History of Bibliosalut
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
New web

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Virgili Páez
Carme GarciaCatalina Pizà
Librarians
Maria Costa Elena Pastor Sílvia SastreMònica Font
Administrative staff External collaborators
Laura Martínez Martí Pons Jon McFarlandÀlex Bosch
Introduction – The Bibliosalut Team

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Technological evolution
Digital library = Digital resources + Digital services
The technologies are always present in a digital library
In a digital library it is necessary
updated and innovative professionals
We need to work with information technology experts,
and for this it is necessary to have a good knowledge about technologies

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Technological evolution
Here are some examples of technologies in
our digital library…

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Technological evolution - Web site and content management

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Technological evolution - Web site and content management
The Contents Management System (CMS)

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Technological evolution - Web site and content management

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• In a digital library it is considered essential to have a remote
access system that allows the users to work with the resources and
services of the library outside their workplace.
• Increase the use of the library. In this way we are able to increase
the returns of the budget invested in the digital library.
Technological evolution - Remote access management
Traditional library
Inside access
Outside access

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Any time, any place, anywhere
Technological evolution - Remote access management

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Technological evolution - Remote access management
No remote access, no digital library

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Technological evolution - Remote access management

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Technological evolution - Remote access management
It is possible to create a
consortium for several
centers, with general
resources for all users, and
specific resources for one or
more hospitals or user
groups.

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Technological evolution - Remote access management
The remote access system of
Bibliosalut is OpenAthens LA.
With LDAP connection, the
authentication is with the
same keys used to access
the intranet, with no specific
keys for the digital library.

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Technological evolution – A-Z list and link resolver

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Technological evolution – A-Z list and link resolver

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Technological evolution – A-Z list and link resolver

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Technological evolution – A-Z list and link resolver

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Technological evolution - Document Supply Service
Objectives (2008)
• To democratize the access to documents
• To centralize and automate the Document Supply Service.
Only one DSS for all the health professionals of the Public
Health System of Balearic Islands

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Technological evolution - Document Supply Service

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Technological evolution - Document Supply Service
Connection with
Spanish collective
catalogues.

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Technological evolution - Document Supply Service
It is simple for our users to
request a document…

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Technological evolution - Document Supply Service

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Technological evolution - Document Supply Service

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Technological evolution - Document Supply Service

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Technological evolution – Ask a librarian

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Technological evolution - Ask a librarian
When a user types a question
the system can suggest a
possible answer.

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Technological evolution - Ask a librarian

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Technological evolution - Ask a librarian

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Technological evolution - Ask a librarian
It is possible to use set
answers to reply to the
questions.

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Technological evolution - Dissemination of Bibliosalut
It is imperative to have a good and fast
communication channel with users
• The presence of Bibliosalut in the social networks reinforces the
corporate image, bringing their services to all users and opening
the possibility of feedback
• In addition an RSS feed is also available
• We are working on the design of a system to send newsletters to
disseminate interesting information to the users
• We have the hashtag #PublicaSalutIB to disseminate
information about scientific production of our researchers
A good service without good publicity is NOTHING

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Technological evolution - Statistical system
A good service without publicity of the results is NOWHERE

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Technological evolution - A new health information portal
Infosalut is a new channel of Bibliosalut
to disseminate information of our
institution
• We want direct participation of the different institutions of the
Public Health System of Balearic Islands and their professionals
• Information about: scientific news, courses, events, etc.
• An instrument for Knowledge Management

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Technological evolution – More examples… in project
• Institutional repository (Docusalut)
• E-learning
• Newsletters
• Bibliometric study of Public Health System Production
• Study and possible selection of a discovery (Summon, Exlibris
Primo, EBSCO Discovery Service…)
• Mobile access

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The change in librarians roles – General and personal skills
We need knowledge, but general and personal skills
are basic necessities in a virtual environment
 Enthusiastic
 Flexible
 Self-motivated
 Creative
 Analytical
 Technical
 Committed
 Reflective
 Adaptable
 Capacity to adapt to new
times
 Always innovating
 Capacity to work with
multidisciplinary teams
 Leadership qualities and
project management skills
 Training and public
communication skills

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Conclusions
• Everything is changing quickly in health sciences libraries,
from traditional to digital models: resources, services, and
librarians too
• Thanks to the digital library now we can offer more and
better services to our users, and in addition the quality of the
services has increased. The response times are shorter with
digital libraries
• We need to adapt to the new changes
• We need to improve our technological profile and other
professional knowledge (sciences health knowledge included)
• Also we need to improve our generic and personal skills to
adapt to changing times
To be continued…

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Gr ziewww.bibliosalut.com
facebook.com/bibliosalut @bibliosalut

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Bibliosalut, 10 years with you (Bibliosalut campaign, 2013)