Презентация Сурена Самарчяна с AgileEE-2009. Публикуется с согласия автора.

1. ENTERPRISE LEVEL LEAN & AGILE: THE ART OF START Success is going from failure to failure without loss of enthusiasm Suren Samarchyan, PhD Head of project management department, Innova Systems Author of fundamentally new approach to investigate fast approximation problems Email: approximation@gmail.com Tel: +79169368701

2. GOAL Encourage participants to learn and improve Success is going from failure to failure without loss of enthusiasm 2

3. WORKING AGREEMENTS Get your brain to see this talk as really important Think ahead, suggest your solutions Ask questions , there are no dumb ones Get emotionally involved Drink lot of water , dehydration decreases cognitive function Success is going from failure to failure without loss of enthusiasm 3

4. CAUTION "Past success stories are generally not applicable to new situations. We must continually reinvent ourselves, responding to changing times with innovative new business models." – Akira Mori Success is going from failure to failure without los of enthusiasm 4

5. INITIAL CONDITIONS Unrealistic expectations, wishful thinking Shortchanged quality assurance Inadequate design Confusing estimates with targets Excessive multi-tasking Lack of user involvement Success is going from failure to failure without loss of enthusiasm 5

6. MORE PROBLEMS Weak personnel Noisy, crowded office Feature creep Abandoning planning under pressure Insufficient risk management Success is going from failure to failure without loss of enthusiasm 6

7. SOME MATH McConnell’s list of highest impact mistakes 0-probability? So it’s impossible… But it exists, its not a dream, its tangible … actually the leader in the industry 0-probability doesn’t mean the event is impossible (pick an arbitrary point of an interval) It just means … we meet the outlier … Success is going from failure to failure without loss of enthusiasm 7

8. XEROX PARC INNOVATIONS Graphical user interface Mouse Ethernet Notebook Personal workstation, Laser printer, Smalltalk and OOP, “WYSIWYG editors, Aspect oriented programming, … Success is going from failure to failure without loss of enthusiasm 8

9. XEROX PARC STRATEGY People usually prefer to be in control of mediocre processes and focus on the things they understand rather than feel out of control with possibly great processes and surprises. Xerox PARC strategy was to focus only on the most surprising outliers Success is going from failure to failure without loss of enthusiasm 9

10. THE GOAL Meet extremely hard make-or-break deadlines Create an advantageous initial conditions for the next projects Success is going from failure to failure without loss of enthusiasm 10

11. RECALL: INITIAL CONDITIONS Unrealistic expectations, wishful thinking Shortchanged quality assurance Inadequate design Confusing estimates with targets Excessive multi-tasking Lack of user involvement Weak personnel Noisy, crowded office Feature creep Abandoning planning under pressure Insufficient risk management Success is going from failure to failure without loss of enthusiasm 11

12. RATIONALIZATION OF SUCCESS “Shallow men believe in luck. Strong men believe in cause and effect.” - Ralph Waldo Emerson Success is going from failure to failure without loss of enthusiasm 12

13. CORE TEAM Fujio Cho’s strategy reinvented Huge amount of enthusiasm and energy Brilliant in some areas Success is going from failure to failure without loss of enthusiasm 13

14. INITIAL ACTION PLAN? Agile suggests “Let’s pick a direction and get on with it”?! Toyota suggests “Make decision slowly by consensus, thoroughly considering all options; implement rapidly” Success is going from failure to failure without loss of enthusiasm 14

15. OPTIONS: SURGICAL TEAM Organic surgical team Very little discipline Empowerment Cultivate the strengths Huge enthusiasm, energy and overtime of core team Recently worked well in Chicago  Success is going from failure to failure without loss of enthusiasm 15

16. OPTIONS: CLASSIC APPROACH Hierarchy, top-down control Functional departments Plan-driven development Rigid rules Success is going from failure to failure without loss of enthusiasm 16

17. OPTIONS: SOME AGILE Agilize development teams, use classic approach in other departments Agilize development teams, then adapt agile for other departments Success is going from failure to failure without loss of enthusiasm 17

18. OPTIONS: START WITH PRACTICES? Start with practices and then go deeper with principles and values Start with values and principles, install practices later Success is going from failure to failure without loss of enthusiasm 18

19. OPTIONS: HR Agile says “Hire brilliant people, give them what they need and trust them to get the job done” Toyota says “Brilliant process managementis our strategy, we get brilliant results from average people managing brilliant processes” Success is going from failure to failure without loss of enthusiasm 19

20. MORE OPTIONS Investigate the subject area, categorize the tasks and install established best practices Hire experts to analyze the situation and give us the list of good practices to follow Success is going from failure to failure without loss of enthusiasm 20

21. EVEN MORE OPTIONS Go with empiric approach i.e. create environment, conduct many experiments and look the emergent patterns Take immediate directive actions to establish order, look for what happens and adapt action accordingly Success is going from failure to failure without loss of enthusiasm 21

22. INITIAL ACTION PLAN?? Too many options … analysis paralysis?! … and there is no even retrospective coherence Socio-psychological picture suggested that the cost of process adoption failures is too high and I hate that hard deadlines … Success is going from failure to failure without loss of enthusiasm 22

23. INITIAL PLAN The best of the best HR strategy One2One with all employees Some basic platform to build process on it Weekly process-adding meetings Training for each principle or practice prior to its adoption Enterprise Transition Scrum Success is going from failure to failure without loss of enthusiasm 23

24. REALITY: HIRING BEST TALENT There is no human resources department There is even no recruiter So let’s recruit a recruiter and In parallel start recruiting people for the most important positions Success is going from failure to failure without loss of enthusiasm 24

25. BEST TALENT: PRE-CRISIS vs. NOW Do you remember pre-crisis hiring challenges? It was awful … Do you think current situation is better? Its much better … but “stars” remain “stars” Success is going from failure to failure without loss of enthusiasm 25

26. BEST TALENT: SOME STATISTICS Project managers success rate is less than 1% Developers success rate is 1-2% Architects success rate is 1% Marketing director success rate is 0%  CEO success rate is 0%  … … … and the problem is not the money.  Currently we have very very brilliant tech and management gurus Success is going from failure to failure without loss of enthusiasm 26

27. ONE2ONE: WHY WE NEED IT? “No problem can be solved from the same level of consciousness that created it” – Albert Einstein Success is going from failure to failure without loss of enthusiasm 27

28. ONE2ONE: LOGICAL LEVELS Environment Behavior Capabilities Beliefs and values Identity Purpose Success is going from failure to failure without loss of enthusiasm 28

29. REALITY: NO ONE2ONEs One2One with all employees Socio-psychological picture Biggest problems and possible solutions What can I do right now to improve their life “I need 2 months” - Suren “You have just one week” – CEO Success is going from failure to failure without loss of enthusiasm 29

30. REALITY: QUASI-ONE2ONEs Discussions with key people on key problems and key counteractions Success is going from failure to failure without loss of enthusiasm 30

31. REALITY: ONE2ONE REAPPEAR Returned to One2Ones after 6 months Doing it well requires lot of training “The most important thing in communication is hearing what isn't said.” - Peter Drucker Success is going from failure to failure without loss of enthusiasm 31

32. REALITY: BASIC PLATFORM Standard things: Meetings, wiki, jira, email lists, CI, … It was a real challenge to start doing productive meetings The biggest impediment – no one was on time … Second challenge was politics, huge amount of politics After a month or so the first problem was solved Success is going from failure to failure without loss of enthusiasm 32

33. REALITY: PROCESS-ADDING M. Monday 11:00-11:30 All key tech people and managers must attend, everyone else is free to attend Prepare list of the most important problems beforehand 4 minutes to very energetic discussion + 1 minute to make decision or arrange the separate meeting During the first few months most of the problems were solved in 4 minutes Success is going from failure to failure without loss of enthusiasm 33

34. REALITY: TRAININGS There was no conference room at that time … Should it have been done anyway? No retrospective coherence, not sure Next time I’ll do!  Currently we have the best workplace and equipment in the industry Success is going from failure to failure without loss of enthusiasm 34

35. ENTERPRISE TRANSITION SCRUM Goal is to improve the enterprise Enterprise transition backlog Gather impediments and initiatives from all teams, prioritize and act Enterprise transition council Weekly iterations Planning, demo, retrospectives PO – CEO, Team, Scrum Master – me Success is going from failure to failure without loss of enthusiasm 35

36. REALITY: ETS At first I couldn’t find people in the company who is able to participate in ETC Decided to do semi-ETS with all key people involved and with 90% of job done by myself After 5 months project managers team was formed and became ETC After 2 more months ETC was restructured. Now it includes less people. After few more months we moved to Kanban. Currently we are about to refactor it again … Success is going from failure to failure without loss of enthusiasm 36

37. REALITY: ETS  RESULTS We have fixed all highest impact impediments, even ones that seemed impossible to deal with a year ago We did aggressive restructuring 3 times It was risky, stressful and required going from failure to failure without loss of enthusiasm. It is really hard! Success is going from failure to failure without loss of enthusiasm 37

38. SUCCESS REQUIRES KNOWLEDGE “To turn really interesting ideas and fledging technologies into a company that can continue to innovate for years, it requires a lot of disciplines” – Steve Jobs Success is going from failure to failure without loss of enthusiasm 38

39. LOT OF KNOWLEDGE: THEORIES Economics Psychology Sociology Math Statistics Theory of complexity Chaos theory Game theory Theory of constraints Neuroscience Computer science Queuing theory Systems thinking NLP Control engineering Maneuver Warfare Success is going from failure to failure without loss of enthusiasm 39

40. MORE KNOWLEDGE Lean - don’t trouble you customer; develop people, then build products; no wasteful work; team and individuals evolve their own practices and improvements; build partners with stable relationships, trust, and coaching in lean thinking; develop teams; go see; spread knowledge; retrospectives; 5 whys; eyes for waste: variability, overburden, non-value-added work, handoff, WIP, delay, multi-tasking, defects, wishful thinking; long-term great engineers; mentoring from manager-teachers; cadence; cross-functional; team room; visual management; entrepreneurial chief engineer; set-based design; create knowledge; long-term; flow; pull; stop & fix; master norms; consensus; … Agile - …, people & project management - …, … Success is going from failure to failure without loss of enthusiasm 40

41. EVEN MORE KNOWLEDGE Marketing Data mining Decision theory Case studies Typical patterns … Success is going from failure to failure without loss of enthusiasm 41

42. SUCCESS REQUIRES COURAGE “Whenever you see a successful business, someone once made a courageous decision” - Peter Drucker “A great leader's courage to fulfill his vision comes from passion, not position.”- John Maxwell Success is going from failure to failure without loss of enthusiasm 42

43. SUCCESS REQUIRES OPTIMISM “Whether you think you can do a thing or you can't do a thing, you're right” Henry Ford Success is going from failure to failure without loss of enthusiasm 43

44. SUCCESS REQ. SELF-CRITISISM "The combination of self-criticism and boundless optimism is the hardest and the most important factor of success" Alan Kay Success is going from failure to failure without loss of enthusiasm 44

45. SUCCESS REQUIRES … Talent, creativity, innovative thinking Dedication, huge overtime Will-power Enthusiasm Energy … and a great piece of luck. Success is going from failure to failure without loss of enthusiasm 45

46. TODAY: HARD DEADLINES? We completed the toughest project 2 times faster with 3 times less resources and with higher quality than competitors Success is going from failure to failure without loss of enthusiasm 46

47. TODAY: PURPOSE Money? "Being the richest man in the cemetery doesn't matter to me ... Going to bed at night saying we've done something wonderful... that's what matters to me.“ – Steve Jobs “Your ability to learn faster than your competition is your only sustainable competitive advantage.” - Arie de Gues Innova core purpose “To grow culture that continuously improves and breeds outstanding results” Success is going from failure to failure without loss of enthusiasm 47

48. LOVE WHAT YOU DO "The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle. As with all matters of the heart, you'll know when you find it.“ – Steve Jobs "Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.“ - Albert Schweitzer, Nobel Prize recipient Success is going from failure to failure without loss of enthusiasm 48

49. THANKS from failure to failure 49 without loss of Success is going enthusiasm