SlideShare a Scribd company logo

Moments Of Misery

•
•
Bhavana Agarwal
Bhavana Agarwal
BusinessTechnology
1 of 13
Moments of Misery
[object Object]
[object Object],[object Object]
[object Object],[object Object]
Or … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The top 10 things that may lead to a M oment of M isery…
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
Learn to Manage guest expectations.. A Guest Wants.. Accuracy Consistency Friendliness Timeliness Efficiency Courtesy Honesty
[object Object],[object Object]

Recommended

TripAdvisor Restaurant Co-Branding Training Presentation
TripAdvisor Restaurant Co-Branding Training PresentationTripAdvisor Restaurant Co-Branding Training Presentation
TripAdvisor Restaurant Co-Branding Training PresentationOyster Learning
 
Moments Of Magic
Moments Of MagicMoments Of Magic
Moments Of MagicBhavana Agarwal
 
Trip Advisor
Trip AdvisorTrip Advisor
Trip AdvisorBermuda Tourism Authority
 
Trip advisor master class presentation
Trip advisor master class presentationTrip advisor master class presentation
Trip advisor master class presentationWTA1
 
Customer Service Powerpoint
Customer Service PowerpointCustomer Service Powerpoint
Customer Service Powerpointguestf74142
 
Etiquette of customer interaction
Etiquette of customer interactionEtiquette of customer interaction
Etiquette of customer interactionAhmed Seraj
 
E mail etiquette
E mail etiquetteE mail etiquette
E mail etiquetteBhavana Agarwal
 
Good to Best
Good to BestGood to Best
Good to BestBhavana Agarwal
 

Recommended

TripAdvisor Restaurant Co-Branding Training Presentation
TripAdvisor Restaurant Co-Branding Training PresentationTripAdvisor Restaurant Co-Branding Training Presentation
TripAdvisor Restaurant Co-Branding Training PresentationOyster Learning
 
Moments Of Magic
Moments Of MagicMoments Of Magic
Moments Of MagicBhavana Agarwal
 
Trip Advisor
Trip AdvisorTrip Advisor
Trip AdvisorBermuda Tourism Authority
 
Trip advisor master class presentation
Trip advisor master class presentationTrip advisor master class presentation
Trip advisor master class presentationWTA1
 
Customer Service Powerpoint
Customer Service PowerpointCustomer Service Powerpoint
Customer Service Powerpointguestf74142
 
Etiquette of customer interaction
Etiquette of customer interactionEtiquette of customer interaction
Etiquette of customer interactionAhmed Seraj
 
E mail etiquette
E mail etiquetteE mail etiquette
E mail etiquetteBhavana Agarwal
 
Good to Best
Good to BestGood to Best
Good to BestBhavana Agarwal
 
Gs0 guests
Gs0 guestsGs0 guests
Gs0 guestsBhavana Agarwal
 
Fire Safety Training
Fire Safety TrainingFire Safety Training
Fire Safety TrainingBhavana Agarwal
 
Fire Safety In Kitchen
Fire Safety In KitchenFire Safety In Kitchen
Fire Safety In KitchenBhavana Agarwal
 
Service Of Wines
Service Of WinesService Of Wines
Service Of WinesBhavana Agarwal
 
Making Of Wine
Making Of WineMaking Of Wine
Making Of WineBhavana Agarwal
 
Waiter's Etiquette
Waiter's EtiquetteWaiter's Etiquette
Waiter's EtiquetteBhavana Agarwal
 
Body Language
Body LanguageBody Language
Body LanguageBhavana Agarwal
 
Rh 3 Hand Hygiene
Rh 3 Hand HygieneRh 3 Hand Hygiene
Rh 3 Hand HygieneBhavana Agarwal
 
Value Added Service (Restaurants)
Value Added Service (Restaurants)Value Added Service (Restaurants)
Value Added Service (Restaurants)Bhavana Agarwal
 
Sequence Of Service- Restaurants
Sequence Of Service- RestaurantsSequence Of Service- Restaurants
Sequence Of Service- RestaurantsBhavana Agarwal
 
Up Selling-Restaurants
Up Selling-RestaurantsUp Selling-Restaurants
Up Selling-RestaurantsBhavana Agarwal
 
Alcoholic Beverages
Alcoholic BeveragesAlcoholic Beverages
Alcoholic BeveragesBhavana Agarwal
 
Customer Service in the restaurants
Customer Service in the restaurantsCustomer Service in the restaurants
Customer Service in the restaurantsBhavana Agarwal
 
Mastering The Handshake
Mastering The HandshakeMastering The Handshake
Mastering The HandshakeBhavana Agarwal
 
Wine
WineWine
WineBhavana Agarwal
 
Rum
RumRum
RumBhavana Agarwal
 
Gin
GinGin
GinBhavana Agarwal
 
Tequila
TequilaTequila
TequilaBhavana Agarwal
 
Vodka
VodkaVodka
VodkaBhavana Agarwal
 
Whiskey
WhiskeyWhiskey
WhiskeyBhavana Agarwal
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCRashishs7044
 
Kenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby AfricaKenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby Africaictsugar
 

More Related Content

More from Bhavana Agarwal

Value Added Service (Restaurants)
Value Added Service (Restaurants)Value Added Service (Restaurants)
Value Added Service (Restaurants)Bhavana Agarwal
 
Sequence Of Service- Restaurants
Sequence Of Service- RestaurantsSequence Of Service- Restaurants
Sequence Of Service- RestaurantsBhavana Agarwal
 
Customer Service in the restaurants
Customer Service in the restaurantsCustomer Service in the restaurants
Customer Service in the restaurantsBhavana Agarwal
 

More from Bhavana Agarwal (20)

Gs0 guests
Gs0 guestsGs0 guests
Gs0 guests
 
Fire Safety Training
Fire Safety TrainingFire Safety Training
Fire Safety Training
 
Fire Safety In Kitchen
Fire Safety In KitchenFire Safety In Kitchen
Fire Safety In Kitchen
 
Service Of Wines
Service Of WinesService Of Wines
Service Of Wines
 
Making Of Wine
Making Of WineMaking Of Wine
Making Of Wine
 
Waiter's Etiquette
Waiter's EtiquetteWaiter's Etiquette
Waiter's Etiquette
 
Body Language
Body LanguageBody Language
Body Language
 
Rh 3 Hand Hygiene
Rh 3 Hand HygieneRh 3 Hand Hygiene
Rh 3 Hand Hygiene
 
Value Added Service (Restaurants)
Value Added Service (Restaurants)Value Added Service (Restaurants)
Value Added Service (Restaurants)
 
Sequence Of Service- Restaurants
Sequence Of Service- RestaurantsSequence Of Service- Restaurants
Sequence Of Service- Restaurants
 
Up Selling-Restaurants
Up Selling-RestaurantsUp Selling-Restaurants
Up Selling-Restaurants
 
Alcoholic Beverages
Alcoholic BeveragesAlcoholic Beverages
Alcoholic Beverages
 
Customer Service in the restaurants
Customer Service in the restaurantsCustomer Service in the restaurants
Customer Service in the restaurants
 
Mastering The Handshake
Mastering The HandshakeMastering The Handshake
Mastering The Handshake
 
Wine
WineWine
Wine
 
Rum
RumRum
Rum
 
Gin
GinGin
Gin
 
Tequila
TequilaTequila
Tequila
 
Vodka
VodkaVodka
Vodka
 
Whiskey
WhiskeyWhiskey
Whiskey
 

Recently uploaded

8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCRashishs7044
 
Kenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby AfricaKenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby Africaictsugar
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMintel Group
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCRashishs7044
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckHajeJanKamps
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Riya Pathan
 
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...ssuserf63bd7
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...lizamodels9
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis UsageNeil Kimberley
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessSeta Wicaksana
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Kirill Klimov
 
Marketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent ChirchirMarketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent Chirchirictsugar
 
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfDigital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfJos Voskuil
 
Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Seta Wicaksana
 
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCRashishs7044
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
Case study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailCase study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailAriel592675
 
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu MenzaYouth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menzaictsugar
 
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...lizamodels9
 

Recently uploaded (20)

8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
 
Kenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby AfricaKenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby Africa
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 Edition
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
 
Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737
 
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful Business
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024
 
Marketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent ChirchirMarketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent Chirchir
 
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfDigital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdf
 
Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...
 
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
Case study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailCase study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detail
 
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu MenzaYouth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
 
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
 

Moments Of Misery

  • 1. Moments of Misery
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. The top 10 things that may lead to a M oment of M isery…
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. Learn to Manage guest expectations.. A Guest Wants.. Accuracy Consistency Friendliness Timeliness Efficiency Courtesy Honesty
  • 13.