18. Some things… …just work better in person Image used under a CC licence from http://www.flickr.com/photos/52059084@N02/5019700545/in/pool-1486854@N20/
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20. Picture used under a CC licence from http://www.flickr.com/photos/nevernameless/10160990/
21. MLA/Ipsos MORI report: What do the public want from libraries? November 2010 Full report at http://research.mla.gov.uk/evidence/documents/what_public_want_from_libraries_full_research_report_final_081110.pdf
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23. Grow Your Own Story Image used under a CC licence from http://www.flickr.com/photos/l-e-e/2761041337/
24. Image used under a CC licence from http://www.flickr.com/photos/jessicafoley/4270697958/
25. Image used under a CC licence from http://www.flickr.com/photos/escondidopubliclib/5515352357/in/photostream/
26. Image used under a CC licence from http://www.flickr.com/photos/bcostin/340062076/
27. Image used under a CC licence from http://www.flickr.com/photos/32961941@N03/3166085824/
28. Image used under a CC licence from http://www.flickr.com/photos/rosengrant/3370782464/
29. Image used under a CC licence from http://www.flickr.com/photos/ibailemon/2870137723/