1. Conflict
Media-on
Among
Staff
Members
Slug
It
Out
or
Hug
It
Out

2. AHD
Job
Descrip-on
Staff
Development
and
Support
– Organize
staff
socials
and
team
development
ac-vi-es
– Serve
as
a
resource
to
your
fellow
RA
staff
– Serve
as
a
liaison
between
the
RA
staff
and
HD

3. AHD
Job
Descrip-on
Staff
Development
and
Support
– Organize
staff
socials
and
team
development
ac-vi-es

4. Personal
Relationships
Damage!
Strengthen!
Working
Relationships

5. Discomforts
Incidents
Misunderstandings
Tension
CRISIES

6. 3
“UP’s”
of
Conflict
Media-on
Blow
it
UP
BoLle
It
UP
Fix
It
Up

7. 3
“UP’s”
of
Conflict
Media-on
Blow
it
UP

8. Case
Study
Numero
Uno
• RA
Katniss
Everdeen
comes
to
you
because
she
has
a
problem
with
RA
Effie
Trinket.
Everdeen
stated
that
the
other
night
at
9pm
she
heard
loud
noises
coming
from
the
hall.
When
she
went
to
take
a
look,
she
saw
Trinket
bera-ng
her
residents
and
screaming
at
them
to
be
quiet.
As
Trinket
marched
downstairs
she
turned
to
Everdeen
and
told
her
“If
you
won’t
keep
your
residents
under
control,
I
will,”
and
stormed
back
to
her
room.
– How
would
you
as
AHD
address
this
situa-on?

9. 3
“UP’s”
of
Conflict
Media-on
BoLle
It
UP

10. Case
Study
LeLre
B
• You
overhear
RA
Rachel
McAdams
and
RA
Herman
Boone
talking
about
RA
Ryan
Gosling.
McAdams
and
Boone
do
not
feel
as
though
Gosling
is
working
well
with
the
rest
of
the
team.
Whenever
he
is
on
call
the
other
RAs
will
walk
around
the
hall
as
well
because
they
are
not
confident
he
will
actually
do
his
rounds.
Gosling
is
the
last
person
on
every
RAs
list
when
they
need
someone
to
cover
the
duty
phone
because
they
know
he
won’t
be
able
to
help.
Finally,
when
planning
events
in
staff
mee-ngs,
they
purposefully
leave
him
with
the
easiest
tasks
because
they
feel
as
though
him
doing
something
is
at
least
beLer
than
nothing.
– How
would
you
as
AHD
address
this
situa-on?

11. 3
“UP’s”
of
Conflict
Media-on
Fix
It
Up

12. AHD
Job
Descrip-on
Staff
Development
and
Support
– Organize
staff
socials
and
team
development
ac-vi-es
– Serve
as
a
resource
to
your
fellow
RA
staff

13. 8
Rules
for
Effec-ve
Feedback
1.
2.
3.
4.
5.
6.
Lead
with
Ques-ons
Know
Yourself
Never
give
feedback
when
angry
Know
Who
you’re
talking
to
Only
give
cri-cism
when
invited
Make
sure
you
are
seen
as
having
authority
to
give
feedback
7. Ask
“Does
the
demand
for
change
reflect
your
needs
or
a
valid
cri-que?”
8. Expect
Defensiveness,
Change
may
come
later

14. At the heart of our loathing of criticism
is the fear of exclusion or loss of
connection…
-Peter Gray

15. AHD
Job
Descrip-on
Staff
Development
and
Support
– Organize
staff
socials
and
team
development
ac-vi-es
– Serve
as
a
resource
to
your
fellow
RA
staff
– Serve
as
a
liaison
between
the
RA
staff
and
HD

16. Liaison=Bridge

17. Assistant Hall Director
To Develop and Support!