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B2B Social Communications Case Studies and Roundtables Business Development Institute DuPont Goes Social with Viral Video  Gary Spangler, Corporate eMarketing September 16, 2009
B2B Business Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Channel Conflict Potential Collaboration/Conversation Who We Are Company Converter Distributor End User Consumer What We Make
B2C and B2B Behavior Convergence ,[object Object],[object Object],[object Object],[object Object],[object Object],B2C B2B
Trend is Social “ Digital marketing and new media marketing dominates demand generation and advertising spend allocation priorities for the coming year.” CMO Council, March 2009 Seventy six percent (76%) of businesses surveyed agree that Social Media is changing the way companies communicate.  Marketing Sherpa, December 2008
Business Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DuPont Science Stories Tell compelling stories about DuPont science with video Pilot as proof-of-concept Run on eight blogs as ad unit so company voice is transparent Place videos on video distribution networks (YouTube, Google Video, Blip.tv) Collaborate with bloggers before release Unleash viral: Embedding code and send-to-friend on stories.dupont.com Adhere to Word of Mouth Marketing Association (WOMMA) Code of Ethics, womma.org/ethics Measure sentiment
The Stories ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Distribution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customized Video Player to Enable WOM Start of video featured  "freeze screen" that encouraged  users to initiate video play Other Options Accessible via Player Menu Email to a Friend Access Direct Link to Player Add to Blogger or Typepad Blog Access Embed Code  to Post Player
Finding the Videos Q:If someone told you about these videos, how would you go about finding them online?
Liking the Videos Q: How did you feel about the video stories you watched?
Word of Mouth Potential Q: If you came across these videos online, how likely would you be to do the following:
Brand Attributes:  Among Younger Participants, Increase Notable for 2 Points Percent rating 8, 9 or 10 on 10-point scale Listed below are several attributes that have been used to describe science-based companies.  We’d like you to indicate how well you think each of these attributes describes the firm listed.  10-point scale BASE = 258
Marketing is PR (Now)
Results - Web Stats ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Learnings and Validation ,[object Object],[object Object],[object Object],[object Object],[object Object]
WOM Ethics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.womma.org/ethics
Paved the Way ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?

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BDI 9/16 B2B Social Communications Case Studies - DuPont

  • 1. B2B Social Communications Case Studies and Roundtables Business Development Institute DuPont Goes Social with Viral Video Gary Spangler, Corporate eMarketing September 16, 2009
  • 2.
  • 3.
  • 4. Trend is Social “ Digital marketing and new media marketing dominates demand generation and advertising spend allocation priorities for the coming year.” CMO Council, March 2009 Seventy six percent (76%) of businesses surveyed agree that Social Media is changing the way companies communicate. Marketing Sherpa, December 2008
  • 5.
  • 6. DuPont Science Stories Tell compelling stories about DuPont science with video Pilot as proof-of-concept Run on eight blogs as ad unit so company voice is transparent Place videos on video distribution networks (YouTube, Google Video, Blip.tv) Collaborate with bloggers before release Unleash viral: Embedding code and send-to-friend on stories.dupont.com Adhere to Word of Mouth Marketing Association (WOMMA) Code of Ethics, womma.org/ethics Measure sentiment
  • 7.
  • 8.
  • 9. Customized Video Player to Enable WOM Start of video featured "freeze screen" that encouraged users to initiate video play Other Options Accessible via Player Menu Email to a Friend Access Direct Link to Player Add to Blogger or Typepad Blog Access Embed Code to Post Player
  • 10. Finding the Videos Q:If someone told you about these videos, how would you go about finding them online?
  • 11. Liking the Videos Q: How did you feel about the video stories you watched?
  • 12. Word of Mouth Potential Q: If you came across these videos online, how likely would you be to do the following:
  • 13. Brand Attributes: Among Younger Participants, Increase Notable for 2 Points Percent rating 8, 9 or 10 on 10-point scale Listed below are several attributes that have been used to describe science-based companies. We’d like you to indicate how well you think each of these attributes describes the firm listed. 10-point scale BASE = 258
  • 15.
  • 16.
  • 17.
  • 18.