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Tsutaya .vs. Rakuten M-Commerce: Leveraging Retail Sales through the Mobile Platform May Su Aung –  [email_address] Bryan Copeland –  [email_address]
TSUTAYA: Profile ,[object Object],i-Mode Movie Mail, TOL (mobile) LinkShare Wireless technology Culture Convenience Club Ltd (CCC includes Tsutaya and TOL) Parent company  18.55 million Subscribers/TOL *   100 Employees/TOL * ,[object Object],Established  Tokyo Corporate Headquarters
Approach to Mobility ,[object Object],[object Object],[object Object],[object Object],[object Object],*Case Study -- Tsutaya, a Tokyo Video Store, Goes Mobile: http://www.cioinsight.com/c/a/Past-News/Case-Study-Tsutaya-a-Tokyo-Video-Store-Goes-Mobile/
Business Strategy ,[object Object],[object Object],[object Object]
Enhanced IT to Support  Store Operations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Clicks & Mortar (C & M)  ,[object Object],[object Object],[object Object]
Monthly Sales & Membership
Member Growth (Customer Acquisition Strategy) ,[object Object]
Market Share (FY2005) ,[object Object]
RAKUTEN – Profile Net Sales: 33,636 million  ¥** Ordinary Income: 6,937 million  ¥**   Net Income: 3,731 million  ¥**   * ALL Raktuen Divisions ** ALL Rakuten Divisions; Estimated, year ended March-to-March, 2006 fiscal year; based on $1 = ¥132.06  Independent Parent company i-Mode  (DoCoMo partnership) EZWeb, Yahoo! Rakuten Auctions, Portal shops Wireless technology 17.3 Million * Subscribers/RA  200 Employees/RA  1997 (RA - 2003) Year founded Roppongi Hills, Tokyo Corporate Headquarters
Rakuten – Mobile Strategy ,[object Object],[object Object],[object Object],[object Object],Case Analysis – Rakuten Ichiba: http://www.slideshare.net/icestorm/case-analysis-rakuten-ichiba-presentation
Rakuten – Mobile Storefront
Rakuten – Financial Highlights ,[object Object]
Rakuten – Business Model
Rakuten – Operating Margin
Rakuten – Mobile Future ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Mobile Business Strategy: Tsutaya .vs. Rakuten

  • 1. Tsutaya .vs. Rakuten M-Commerce: Leveraging Retail Sales through the Mobile Platform May Su Aung – [email_address] Bryan Copeland – [email_address]
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Monthly Sales & Membership
  • 8.
  • 9.
  • 10. RAKUTEN – Profile Net Sales: 33,636 million ¥** Ordinary Income: 6,937 million ¥** Net Income: 3,731 million ¥** * ALL Raktuen Divisions ** ALL Rakuten Divisions; Estimated, year ended March-to-March, 2006 fiscal year; based on $1 = ¥132.06 Independent Parent company i-Mode (DoCoMo partnership) EZWeb, Yahoo! Rakuten Auctions, Portal shops Wireless technology 17.3 Million * Subscribers/RA 200 Employees/RA 1997 (RA - 2003) Year founded Roppongi Hills, Tokyo Corporate Headquarters
  • 11.
  • 12. Rakuten – Mobile Storefront
  • 13.
  • 16.

Editor's Notes

  1. The wireless Internet has failed to catch on in every part of the world except Japan. WAP: It was supposed to put mobile phone users on the Internet in the U.S. and Europe. However has had a slew of problems, including slow access and even slower adoption. i-Mode service: introduced in Feb. 1999 by Japan’s mobile telecom giant NTT DoCoMo Inc.- and now being used by Tsutaya- has attracted more than 30 million subscribers, or about one-fourth of Japan’s population. Japan has one of the highest mobile phone usage rates in the world--- one mobile for every 2 people----- and the most advanced mobile telecommunications infrastructure. It may take a while for the US
  2. AMS: Area marketing System (AMS)
  3. They analyze the data and TSUTAYA member