Dr. Goh Moh Heng, President of BCM Institute discussing about competency based business continuity management training as part of the Singapore Workplace Development Agency's WSQ programme during the World Continuity Congress (WCC) Singapore 22 April 2014 at Carlton Hotel. Copyright 2014 @ World Continuity Congress www.worldcontinuitycongress.com BCM Institute www.bcm-institute.org Find out more about Dr Goh Moh Heng http://www.bcmpedia.org/wiki/Dr_Goh_Moh_Heng

1. Keynote
Presentation
Enhancing Your
Organization Business
Continuity Management
Competency
Dr Goh Moh Heng
President

2. 2
BCM Institute Profile
• We are a global convergence of thought leadership in Business Continuity, Disaster
Recovery and Crisis Management
• Global Professional Development and Qualification developed by Technical Experts
and Thought Leaders
• Largest Continuity Training and Certification Organization in Asia Pacific
• Governed by Education, Examination and Certification Committees
• Delivered by Industry Practitioners, Professionals and Peers
• Learned by Professionals, Practitioners, Consultants, Auditors, Officials from all
industry sectors of over 850 Organisations and Multi National Corporations (MNC)
across 40 countries
Education
Certification &
Professional
Development
Thought
Leadership
Conducting and
administering
courses and exams.
Providing a career path and a
common body of knowledge
for business continuity and
disaster recovery
professionals
Organizing conferences and
seminar events. Publishing
technical and research papers
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3. 3
Dr Goh Moh Heng
• President
– Business Continuity Management (BCM)
Institute
– www.bcm-institute.org
• Managing Director
– GMH Continuity Architects
– Asia Pacific BCM Consulting Firm
– www.GMHasia.com
• Professional BCM Appointments
– Technical Advisor for TR19:2005 &
SS540:2008 BCM Standard (Management
Council and Technical Committee)
www.ss540.org
– Project Director, Technical Working Group
for SS507:2004
• ISO/IEC 24762 Guidelines for BC-DR Services
3
http://www.bcmpedia.org/wiki/Dr_Goh_Moh_Heng

4. 4
Dr Goh Moh Heng
Prior Appointments
• Government of Singapore Investment Corporation
(GIC)
• Standard Chartered Bank
– Global Head for BCM
• PricewaterhouseCoopers
• Senior Technical Advisor, China Business Continuity
Management Forum
• Expert panel of the Asia-Pacific Economic Cooperation
(APEC) Network on Improving SME Disaster Resilience
• Awarded the "Business Continuity Lifetime
Achievement Award" in London, United Kingdom by
the Continuity, Insurance and Risk (CIR) Magazine
• Published Books:
– 7-book BCM Series
– 7-book BCM Specialist Series
http://www.bcmpedia.org/wiki/Dr_Goh_Moh_Heng
4

5. Update
Middle East Respiratory Syndrome
Coronavirus (MERS-CoV)
Do not be alarmed.
Start thinking about it?

6. Competency-based Business
Continuity Management
Educational Programme

7. 7
Singapore Workforce Skills
Qualifications (WSQ)
National Credentialing System
• Trains, develops, assesses and recognises
individuals for the Business Continuity
Management (BCM) key competencies that
your companies look for in employees
responsible for BCM.

8. 8
Professional Requirement
Building Competency
• What an individual is able to do?
• What an individual should know?
• When and where an individual would
perform his job role?
• How well an individual would
perform in his job role?
Competency
Standard
Performance
Standard

9. 9
• Aligned to ISO22301
– PDCA and BCM planning methodology
• Funding from
• SGD 300/150 for SME/MNC & Government
– Singaporean and PR
• Focusing on training and seminar
– supplemented by consultancy (when needed)
• Frequent and regular schedule
– Public courses throughout the year
– In-house courses (Exceed 10 participants)
Principle of Design
Considerations

10. 10
Roadmap to toWSQ
BCM Competency
• Starting the BC project or
Converting to ISO22301
– Initiating a BC Project (2-
Day)
– Implementing the BCM
Manual
10
Available
in July
2014
Available
in July
2014

11. 11
Roadmap to toWSQ
BCM Competency
– Assessing Business Continuity
Requirements
– Developing Business
Continuity Strategies and
Plans
– Testing and Exercising
Business Continuity Plans
– Implementing Incident
Management Plans (2-Day)
• Developing the BC project or updating the
BCM programme
11
Available
in July
2014

12. 12
Roadmap to toWSQ
BCM Competency
– Managing the BCM
Programme
– Providing Management
Review and Oversight
• Managing and Reviewing of BCM
programme
12
Available
in August
2014

13. 13
WSQ-BCM-P-21
Initiating A BCM Project
• Identify scope, objectives,
product and services.
• Develop WBS and project
schedule.
• Organize BCM project team.
• Develop parameter for scope
of project and/or ISO22301
conversion programme.

14. 14
WSQ-BCM-P-22
Implementing the BCM
Manual
• Identify ISO22301
documentation framework
for BCM implementation.
• Develop outline and
content for corporate and
business unit levels BCM
manuals.

15. 15
WSQ-BCM-D-31
Assessing Business
Continuity Requirements
• Identify a variety of risks that
can disrupt their business
operations.
• Report findings of risk factors
and their impacts as well as
recommending solutions to
relevant stakeholders.
• Analyse and quantify the impact
of internal and external
influencing factors.
• Assess inter-dependencies that
can affect a business unit.

16. 16
WSQ-BCM-D-32
Developing Business
Continuity Strategies and
Plans
• Apply techniques to
support the development
and interpretation of the
organizational BC
strategies.
• Develop BC plans in
consultation with relevant
stakeholders.

17. 17
WSQ-BCM-D-33
Testing and Exercising the
Business Continuity Plans
• Train participants in
supporting the periodic
exercising of response,
recovery and resumption
activities of BC plans.
• Document exercise and
testing results for
management review.

18. 18
WSQ-BCM-D-34
Developing the
Crisis Management Plan
• Determine response,
recovery and resumption
requirements for crisis and
incident management (IM)
plans.
• Acquire skills to transform
the results of the risk
assessment and
developing strategies into
viable crisis and IM plans.

19. 19
WSQ-BCM-C-51
Managing the BCM
Programme
• Prepare and equip
practical and useful tools
and techniques to
successfully manage BCM
programme.
• Prepare participants to
develop a sustainable BCM
programme.

20. 20
WSQ-BCM-A-61
Providing Management
Review and Oversight
• Guide Organization BCM
Coordinator to prepare
BCM programme for
endorsement and
management review.
• Develop and customise
specifications for
management oversights.

21. IMPLEMENTATION
ROADMAP

22. 22
Initiating A
BCM Project
Converting to ISO22301

23. 23
Implementing
the BCM
Manual

24. 24
Assessing Business
Continuity
Requirements

25. 25
Developing Business
Continuity Strategies
and Plans

26. 26
Developing the
Crisis Management
Plan

27. 27
Testing and Exercising
the Business
Continuity Plans

28. 28
Managing the BCM
Programme

29. 29
Providing Management
Review and Oversight

30. 30
What is Next?
• Strengthen competency-based training within the
institute for:
– (B) Business Continuity Management
• Support the Singapore’s National Credentialing
System (WSQ)
– First in the world
• Continue to enhance the discipline for:
– (A) BCMS Auditing
– (C) Crisis management
– (D) Disaster recovery

31. THANK YOU
for Your Continuous Support
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Dr Goh Moh Heng
President
Mobile: +65 96711022
Tel: +65 63231500
Email: moh_heng@bcm-institute.org
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