Using Web 2.0 to Increase Effectiveness of Staff Training and Communication
1. Using Web 2.0 to Increase Effectiveness of Staff Training Brian C. Gray Case Western Reserve University Kelvin Smith Library Head of Reference & Engineering Librarian John Carroll University - Grasselli Library May 6, 2008 and Communication
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10. Coined by O'Reilly Media (2004) http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html#mememap