10. Twitter J Owyang Twitter vs Friendfeed http://friendfeed.com/e/6ad637be-63bd-40d3-a157-b7d401d235fc/So-many-are-getting-it-wrong-it-s-Twitter-AND/ Twitter as customer service tool http://technomarketer.typepad.com/technomarketer/2008/02/twitter-the-ult.html Twitter brand index http:// blog.fluentsimplicity.com /twitter-brand-index/ Twitter as beginner http://www.problogger.net/archives/2008/07/26/twitter-for-beginners-5-things-to-do-as-a-new-twitter-user/
11. What Can Widgets Do? Definition: embedded code in an html page What do they do? - Mini-applications that can sit (be embedded) on websites, often social networks (also on desktops) Helps reach consumers where they spend their time!
12. Widgets and their uses http://beth.typepad.com/beths_blog/2008/06/more-about-widg.html