Slides for a Webinar that Steve Burge of Tillamook did talking about how Tillamook, a cooperative, made up of over 150 dairies, took on a process mapping effort to turn 100 years of “tribal knowledge” into documented processes.
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
How to get started documenting processes: The Tillamook story
1.
2.
3.
4.
5. Ope
rati
ons
Sale
s&
Mar
keti
ng
Fina
nce
/ Ac
Corporate
ctg
Qua
li ty A
ssu
ran
ce
Hum
an R
eso
urc
es
6. Executive Sponsorship
es
ce
ng
ctg
urc
ran
keti
ons
/ Ac
eso
ssu
Mar
Processes Identified, Documented, Optimized and Shared
rati
nce
an R
ty A
Ope
s&
Fina
li
Hum
Sale
Qua
7.
8. 00. High Level Process Map
01. Define
(75)
02. Manage
03. Forecast /
04.
05.
Inventory / 06. Order to 07. Support &
Customer Manufacture
Strategy Plan Distribution / Cash Services
Relationships Products
Logistics
Inventory
Define Customer Forecast Procure Order 7.1. Quality
Finished
Strategic Plan Planning Sales Milk Products
Management Assurance
Plan /
Brand Receive Sell Liquid
Marketing Schedule 7.2. HR
Management
Production Milk By-products
Geographic
Forecast Milk Procure Fulfill 7.3. Finance
Market
Development
Supply to Pay Order
Manufacture Accounts
7.4. IT
Cheese/Whey Receivable
Manufacture Resolve 7.9. WWTP -
Ice Cream Deductions Tillamook
Age 7.5.
Cheese Engineering
7.6.
Package
Regulatory
Cheese Compliance
7.7. Visitor's
Center
9.
10.
11.
12.
13. To Learn more about
Blueprint or to sign up for a
Free 30-day trial, visit:
www.getblueprint.lombardi.com