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Rose Banioki
Rose Banioki

The document provides sample dialogues for various business situations including introducing oneself, receiving visitors, asking general questions, and explaining one's position and job function. For introducing oneself, it offers responses like "I'm Chris Burke from Delta. I have an appointment with Mr. Platt." For receiving visitors, it suggests saying "Please have a seat. I'll let him/her know you're here." When asking questions, it recommends asking "How did you like Bangkok?" or "When did you arrive?" Finally, for explaining one's role, phrases like "I work for Ford in marketing" and "I report to the financial manager" are given.

Unterhaltung & HumorBusiness
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 | 1 (Identifying Yourself)                Hi. How is it going?      Hello. How are you? Good morning. How do you do?     o o       How are you doing?   2     o o o o I’m Chris Burke from Delta. I have (got) an appointment with Mr. Platt. I’m Chris Burke from Delta. Mr. Platt is expecting me. I’m Chris Burke from Delta. Mr. Platt asked me to come by. My name is Chris Burke. I’m from Delta. Could I see Mr. Platt, please?
I have an appointment to see Mr. Platt at 10:00. My name is Chris Burke and I’m from Delta. o           I’m Chris Burke from Delta. I have an appointment with Mr. Platt of your/the customers service department. o              (Excuse me,) You must be Mr. Platt. (Excuse me,) Are you Mr. Platt? Excuse me, Mr. Platt? o o o       I’m Chris Burke from Delta.  How do you do? (I’m) pleased to meet you. o o                 Oh, I’m sorry. I thought you were Mr. Platt. I’m supposed to meet him here at 10:00. o        Steven : I’m Steven Ellis from IBM. I have an appointment at 10:30 with Mr. Platt (of the customers service department.) o Secretary : Please have/take a seat. I’ll tell him. He’s been expecting you. (     o   )    Lisa : Are you Mr. Brooks? Jon : That’s right. Lisa : I’m Lisa Powers from SW Agency. Jon : Oh, pleased to meet you. 
                            Good morning/afternoon. May I see / How do you do? Could I see/meet / like to speak to/see /  . o o      ?  (, please)? I’d ........... 2   (Receiving a visitor)           Could/May I help you? What can I do for you? o o         Good morning/afternoon, Sir/Ma’am/Miss. How do you do, Sir/Ma’am/Miss? o o            o                         from from   o  Please take/have a seat. Just a moment, please. If you’d like to take a seat for a moment. Would you please wait for a few minutes? o o o    is here to see/meet you. would like to speak with you.  Please send him/her in. 
Show him/her in, please. Please let him/her in. o o     Mr./Mrs./Miss ... will see/receive you now. o    If you’ll just follow me, Sir/Ma’am/Miss. This way, please. Please follow me. I/He/She will take you to his/her office. o o o o                            Is Mr./Mrs./Miss ... expecting you? Do you have an appointment? Did you make an appointment? Have you got an appointment? o o o o               I’m sorry, but Mr. Platt is not in today. I’m sorry, but Mr. Platt is in a meeting at the moment. I’m sorry, but Mr. Platt has just left/gone out. o o o I’m sorry, but ...  I’m afraid ...  I’m afraid Mr. Platt is not in today. o  o o o o  Take the elevator to the ninth floor. Mr. Schroeder’s office is to the right when you get out. o    Would Would Would Would you you you you like like like like to to to to   wait for a few minutes? leave a message? make a new appointment? come back later? 
 If you’d ... (  Would you ...      Would you     If you     Would you ...  If you’d ...  If you’d like to wait for a few minutes. o  If you would ...)    (.)  Sir/Ma’am/Miss /   /    /  Sir/Ma’am/Miss     Sir (     Ma’am ( Miss (    )              Sir/Ma’am/Miss         )     )  : Good morning, Ma’am. May I help you? o   : I’m Pat Brown from Comtech. I have an appointment with Mrs. Novak of auditing department. : Please have a seat. I’ll tell her that you’re here. Mrs. Novak : Mrs. Novak. Mr. Brown from Comtech is here to see you. Novak : Please send him in.    : Mrs. Novak will see you now. If you’ll just follow me, Sir.  : All right. : How do you do, Miss? Could I help you? o   : I’d like to see Mrs. Novak. I’m Mitch Carson from May Company. : Is she expecting you?   : No, I’m afraid she isn’t. : If you’d like to take a seat for a moment.    : I’m sorry, but she is in a meeting at the moment. Would you like to leave a message for her?
 | 3 (Asking General Questions)                         o o o o Please take/have a seat. Please sit down. Have a seat, please. Please be seated. o Thank you.   o o  Do/Would you care for some coffee/tea? Would you like some coffee/tea?     
o Can/May I offer you a cup of coffee/tea? o o Yes, please. Yes, thank you. o o No, /thank you/thanks/. I can’t/don’t drink. ... No, thanks.                                           o o o o                 How do you like Bangkok? When did you arrive? How was your flight? Is this your first trip over here?        Question words      Who ...? What ...? When ...? Where ...? Why ...? Which ...? How ...?   question word       2       1. Question word + /is/am/are/was/were/has been/have been/will be/ ...? 
 Where is your company? Who are your customers? What are your main products? 2. Question word + do/does/did/has/have/etc. + ...? o o o  o o o When did you arrive? When will you go back? Which products would you like to purchase?   Mr. Watson Suchai : Good morning, Mr. Watson. Watson : Good morning, Khun Suchai. Suchai : Have a seat, please. Watson : Thank you. Suchai : Would you care for a cup of coffee? Watson : Yes, thank you. Suchai : When did you arrive, Mr. Watson? Watson : Just arrived this morning. Suchai : Did you have a nice flight? Watson : Yes, it was a smooth flight, as smooth as silk. +
4   (Explaining One’s Position and Job Function)                               Let’s get down to business. Let’s get started. o o                    I work for Ford Motor in marketing.* I run Maxwell’s branch offices in the northern part of the city.* I am responsible for production planning. I am in charge of customers’ accounts. My job mostly deal(s) with personnel training. I look after recruitment section. I take care of advertising and promotion. I see to the company’s maintenance and security. My job involves a lot of travelling. o o o o o o o o o        I am an assistant manager. I work as a training officer. I work in the marketing department.  o o o   Perhaps we could talk about the subject of our meeting. o o o o         Over me, there are production manager and managing director. I report to financial manager. I am responsible to personnel manager.    
There are sales manager and two sales teams under me. o         / I work for Ford in marketing. I am in charge of personnel training section and I report to personnel manager. There are two sales teams under me. I work in the marketing department. I look after upcountry marketing section. I report to sales manager and there are eight sales representatives under me. o o  o o o o o   *         What do you do? Whom do you work for? What company do you work for? What is your position? What are your responsibilities?  
 | 5 (Talking About a Company)                      o The company was /founded/established/set up/ in 1912.  o o o o o o o o  The company is divided into ... Our parent company is ... We have subsidiaries in ... We’ve got branches in ... Our main branches are in ... We’ve got offices in ... We are a subsidiary of ... We’ve got affiliated companies in ...  
Our main/major o o o o o o o o o o o client(s) competitor(s) current project(s) customer(s) domestic/foreign supplier(s) problem(s) product(s) service(s) target(s) is/are has/have been will be used to be ... . We manufacture/produce/supply ... We specialize in ... We import/export ... We target ... We market in ... We distribute our products ... Our markets are located in ... Our products are distributed ... We plan to market/distribute ... We hire/employ ... We represent ...  o o o o o o o We’d like to open up oversea markets. We’re interested in doubling our market share. It’s imperative/vital for us to get a new supplier. Our key interest is access to markets in Europe. Quality of service is extremely/very important to us. Foreign market is a lower priority. Oversea customer is of lesser importance to us. o o o Currently, we are the second largest advertising company. Our annual turnover/profit/etc. is over $30 million. Exports now account for 40 percent of our turnover.  o o  The company was founded in 1960. Our parent company is SJD. Our main branches are in San Francisco and San Diego. Our major products are Beachmobiles, so we’re interested in opening up markets in other cities in the west coast. Our company was founded in 1940. The parent company is IBM. We’ve got branches in three continents. We have four offices
o here in Thailand, two in Bangkok. Our major clients are many five-star hotels and resorts. Set up in 1973, the company is divided into four departments: sale, customer service, factory and warehouse. Our main products are mobile telephones and pagers. We export to countries in Southeast Asia and Europe, and we plan to distribute our products in the US and Australia in a few years. 6  (Requesting Information)                        I was wondering if you’d mind telling me in detail about your products. I was wondering if you could tell me about your after sale service. I wonder if you’d mind my asking you about method of payment. Do you think I could ask you when the merchandise will be delivered? I wonder if you could tell me the conditions of your installment plan. Would you mind telling me the future plan of your company? Do you think you could tell me about the local markets for your products? Could you possibly tell me the names of your customers? Perhaps you could tell me a little bit more about your projects priority. Do you happen to know sale potential for this type of service? I’d like to know if full payment is required for delivery. I’d like to ask you whether you require other documents. Could you tell me something about your sale policy, please? Will you tell me a little bit more about after sale service? Can you tell me about your current projects? Do you know whether we need to open an account with you? Please tell me if you give special discount for first time customer. o o o o o o o o o o o o o o o o o          question word (   is/are, do/does, has/have     3) can/could 
How much do they cost? Do you still make/sell the smaller version? Can I just ask you a few questions about your service condition? o o o 7  (Talking About Products and Services)                      / o o o o We have a wide range of merchandise to suit the market demand. Our products come in different/many colors/shapes/sizes/styles/etc. There are four types/kinds of this product. Our service can be divided into three types/categories.  o o o  / It consists of a base unit and a mobile unit. It’s made (up) of detector system and alarm system. It’s composed of plastic and metal.  o o o  / It’s used for detecting thermal emission. It’s used as a thermal detector. It’s suitable for factory use.  / o o o o It’s It’s It’s It’s a version of IBM 900. an alternative to the SQ model made by Comptech. kind of portable copy machine. similar to the new model IBM just put out.  o o o The merchandise/item is popular with young customers. It sells well in domestic markets. There is a/an decreasing/increasing/steady demand for this kind/type of service.
It costs $250 a set. It retails at $50. Our services/goods are offered/presented at competitive prices. o o o Our products/services are well-known/reliable. The reliability/efficiency/etc. of our products/services is widely accepted/known. Our products/services enjoy worldwide/international reputation/demand/acceptance. o o o  o   : I was wondering if you’d mind telling me in detail about your products.  : Our products come in different shapes and sizes. Each set consists of a base unit, a mobile unit and accessories. It’s a variation of the EQ900 series, and it retails at $300 a set. o  : Would you mind telling me a little bit more about your service?  : Certainly. Our services can be divided into three types: short term, medium term, and long term. Each service is suitable for our customers’ need in different period. The service for each period is composed of four phases: counselling, planning, executing and evaluating.  : I’d like to know about the total cost of the product. o  : It costs $170,000, which is a very competitive price. It sells well in international markets. o  : Do you still make the smaller version?  : This is similar to the last small version we marketed a few years back. The item is quite popular with business people.
 | 8  (Asking About Requirements)                             o o o o o o o o o o o o o     We’d like to ask you some questions about ... What are you looking for? What can we do for you? What do you want me to get? What kind of ... would you like/care for? What would you like to ...? What color/size/etc. would you like? What do you want to ...? Would you like (to) ...? Would you care to ...? Would you be interested in ...? Which one are interested in? Which one do you want?  
Which one would you like? Which size/color/etc. would you rather have/order/see/etc.? Where do you want the goods to be delivered/sent/etc.? When do you want to ...? How much would you like to order/buy/purchase/etc.? How would you like us to send it? How would you like me to ...? Do you want (me) to ...? Are you interested in ...? o o o o o o o o o 9   (Stating Requirements)      o o o o o o o o o o o o o o o o           I’d like (to) ... I want (to) ... We need (to) ... We’re looking for ... I’ll have/take ... Let me have ... Give me ... We really want (to) ... We’d prefer ... The most important thing is (to) ... It’s necessary/important/urgent that we ... We need you to ... Could you ... I would like you to ... Please ... Can you ...  3  o o o Of course. No problem. All right. o We’re sorry, we can’t.        
o I’m afraid I can’t. o o That could be a problem. We’re not so sure that/about ...     : What are you looking for? o  : Our company needs a wireless intercom system.  : Would you be interested in our IC-700 model? It has one main base station that can deal with as many sub-stations as you want.  : Could you show me how the system operates?  : Of course.  : We’d like to ask you some questions about your security service. o  : What kind of service are you interested in?  : We are looking for 24-hour security for an office building with four storeys.  : We offer three options. We have a two, a three, and a four men security team. Which one are you interested in?  : We’d prefer a two-men option. We need you to arrange the service as soon as next week.  : No problem. 10 (Explaining a Process)             2              First(ly), Second(ly), Third(ly) ... o o o   First, you place your order at our branch office. Second, you fax us your order form. Third, you transfer half of the payment into our account.
  then, next, after that, at the same time, simultaneously, lastly, finally ... In the beginning, we process your order. Next we fax your order to our main factory. After that the merchandise will be transferred to our local warehouse. Finally, we contact your company and make delivery. o o o o     •    First, we process your order and then we fax it to our main factory. Next we transfer the merchandise to our local warehouse. The fourth step is for us to contact your company and make delivery.
g  | 11     (Talking About Advantages and Disadvantages)                                 o o o o o What are the advantages/disadvantages? What would be the advantages in (v.1 + ing)? How/What could we benefit from (v.1 + ing)? What would be the benefits of (v.1 + ing)? Wouldn’t (noun) put us at disadvantage? o o o o What would be the advantages in ordering in bulk? How could we benefit from your insurance coverage? What would be the benefits of your sale promotion campaign? Wouldn’t your price increase put us at disadvantage? 
 o o o o o        You’ll be able to ... . It will enable you to ... . The benefits from ... are ... . It will give you the benefits of ... . Your company will have the advantages of ... .  o o o o o You will be able to adapt our machine to some other uses. Our system will enable you to process orders much quicker. The benefits from using our products are cost-effectiveness and waste reduction. It will give you the benefits of easy access and total reliability. Your company will have the advantages of receiving full market report and evaluation within two weeks.  o o o o o o o        But there is a disadvantage, Mr./Mrs./Miss ... . It will/might be difficult to ... . You might find it ... . The system/product, however, has some limitations. It’s quite unfortunate that ... . (Even) Though the system/product/service can ..., it’s not designed to/for ... . The shortcoming(s) of the system/product/service is/are ... .  o o o o o  It might be difficult to use our product in a way that it’s not intended. You might find it unsuitable/inappropriate/inapplicable to other uses. It’s quite unfortunate that our service doesn’t include local market. Though the system can function under normal circumstances, it’s not designed for harsh weather conditions. The only shortcoming of the product is its price, I’m afraid.  o   / Willy : What are the advantages in merging the companies now? Kathy : You will be able to see the productivity of your company offset some of the losses suffered by my company, and the
merger will enable your company to make better use of our production lines without having to start building new ones. o Tom : What would be the advantages in ordering in bulk? Sally : It will enable to save your money for each unit since there will be a 20 percent discount for a bulk sale totalling over 1,000 items.   o   / Barbara : Wouldn’t your price increase put us at disadvantage? Jack : You might find it disadvantageous, but it’s quite unfortunate that the hike in sale-tax forces us to increase our price by 2 percent. 12 (Asking Specific Questions)               o o o            May/Can I (just) move on to another question? May/Can I/we (just) ask you about (your) ...? May/Can I (just) ask you a few questions about (your) ...?  Roughly, how many/much do you ...? Can you give me an idea of what/how (many)/etc. ...? Can you give me a general idea/an overview of ...?  o o o        o o o    What emphasis do you place on ...? How much emphasis do you place on ...? How important is/are ... to you? 
     Do you mean that ...? When you say ..., do you mean that ...? Does that mean ...? o o o   Warawut : Can I move on to another question? o Sirin: Yes. Warawut : Roughly, how much do you want to cash in on our first housing project? Sirin : It’ll be around 100-150 million baht. Warawut : Does that mean you are quite sure that the real estate business will be picking up next year? Sirin : I’m pretty sure that it will. JR : May I ask you about the firm’s present policy? o Vince : Please. JR : Can you give me an idea of the things you would do to improve your troubled finance company? Vince : We are fortunate in that we have set aside emergency fund for this kind of situation. For the future, we’ll be concentrating on managing our non-performance loans some of which show signs of recovery. 13 (Asking for Opinions)         WEAK | | | |         6                           Would I be right in thinking/assuming that you expect to increase your order? Am I right in thinking/believing that your company is satisfied with our service? Do you consider that our products are selling well in local market?
| | | STRONG Do you believe that your products can help increase our sale volume? Do you think our prices are high? Don’t you think that our service can help you reduce the operating cost? Are you absolutely convinced/positive/sure that your machine is suitable for us? Do you really believe that our performance is not on target yet? Do you really think that price reduction won’t increase sale?          yes no   How do you feel about ...? What do you think about ...? Why do you think/feel (that) ...? o o o  o     Brad : From the survey we did at your firm, am I right in assuming that you are generally satisfied with our service? Christy : Pretty much so. o Keanu : Do you believe that your system can help us with our accounting and filing? Sharon : Absolutely. It can help you in other areas of work too. o Matt : Don’t you think that your work would be much enhanced with our TM-7076? Keith : I’d sure hope so.
 | 14 (Giving Opinions)          WEAK | | | | | | | | | | | | STRONG I tend to think that this item will sell well in domestic market. I’m inclined to think that you offer the type of service that our company wants.* From my point of view you cannot find a better bargain than this. To my mind, the prices used to be a little lower. As I see it, the new model is quite different from the old one. I believe that you will find this new product suit your production plan.* I think/consider/feel that we need to revamp our marketing policy.* In my opinion, your service has been slow lately. I really feel that we have a wide range of products to cater to your need.* I really do think that my boss will agree to your proposal.* I certainly/definitely think that we can ship the items to you within
one week.* I have absolutely no doubt that we can conclude the sale by next month. I strongly believe that you will be satisfied with our merchandise.* I’m convinced/sure/positive that we can give you special prices.* ( *)       2 don’t  not   I don’t believe that ... . I don’t think/consider/feel that ... . I certainly/definitely/really don’t think that ... . o o o      I tend to think that this item won’t sell well in domestic market. I’m inclined to think that you don’t offer the type of service that we want. o o  o doesn’t  Roger: Would I be right in thinking that your projection of sale increase will be correct? Mary: Yes. Have you seen all those orders that came in this morning? They alone account for 2 percent increase. o Sue: Are you sure that your system is compatible with ours? Dave: I’m positive. o Clark: Why do you think that an expansion does not deserve high priority in next year’s plan? Julie: Well, look at the present world economic situation; I don’t think recovery will come soon. So, consumption trend would be on the down side for a couple of years.  15   (Making Suggestions)          2                  
 o o o o o   Do you have any (other) suggestions? Would you like/care to make any suggestions? Any suggestions? What would you suggest? I’d/We’d like to hear your suggestions?   o o o o o o o  Why don’t you I suggest you (I think) you should compare our prices with those of other companies before making a decision? I (would) advise you It’s advisable to place your order now. How about placing your order next week? I (would) recommend these two items for your business.   o o o o o o o o o o o   I think we should I suggest we We’d better Let’s Why don’t we Shall we discuss this matter again tomorrow.(?) We’ll have to We ought to We should Couldn’t we What if we    (.) (  o o  ) He/She/They recommended/suggested that you study the item first. He/She/They advised us/you to compare the prices first.      o   That’s a good/terrific/etc. idea/suggestion.   
  I don’t think that’s a good idea. I don’t think (n.) is (n. adj.) I don’t think (n.) will (v.)  I don’t think bulk order is economical. I don’t think advertisement will increase sale. o o o o o      I’m not (so) sure about that. o       Marc: What would you suggest we do to increase our production? o Mitch: I suggest you improve your production line by replacing old machineries with new ones. Susan: We want to expand our operation abroad, and we’d like to hear your suggestions. o Alan: It’s advisable to do some market researches first to see if there is enough demand for your product.     Tony: I’d like to hear your suggestions on sale campaign for this coming spring. o Margaret: How about making a spot commercial for television? Tony: Terrific idea. Larry: Do you have other suggestions? o Susan: What if we do it by installment payment? Larry: Yes, that’s the idea.  o     Barry: Would you like to make any suggestions? Scott: I think you should delay the order for a while. Barry: I don’t think the delay would help us in the long run. o Ed: Any suggestions?
Jan: We ought to put the whole production line on hold for a few days. Ed: I don’t think that will work. We still have many orders to be filled. 16  (Stating Option and Proposals)                  How about v.1 + ing? Have you considered (the idea of) v.1 + ing? We/You could v.1. We/You could either v.1or v.1? There are several possibilities for v.1 + ing. There are a number of ways to v.1. You (can) have a choice of/between ... . You have the options of ... . I’d like to present the following options for your consideration ... . o o o o o o o o o          Let’s go through each of these options in (more) detail. I think we should look at each option in turn. I suggest we examine the option in more detail one by one. o o o           o o o  o o o I propose/recommend/suggest that we ... . We propose that (we) ... . Our proposal is to ... .       Alternatively, we could ... . It could/would be a good idea to ... . May be a better solution would be to ... .   
 | 17  (Replying to Proposals)      4 (accepting reluctantly) (rejecting) o o o o o o o    (accepting)    (raising objections) Yes, I’m (all) in favor of that. I totally accept that. That’s got to be the best option/proposal. That’s a very good idea. That would be acceptable. I fully/completely agree. I think we could go along with that.  o o o  I suppose that’s our/my only option. I’d accept that, but ... . That may be so, but ... .  
That may/might be right, but ... . There doesn’t seem to be much choice. Up to a point. To a certain extent. We have no alternative. I’d have to consider ... . o o o o o o   o o o o o I’m afraid that might not be feasible because ... . I’ve got a few reservations about that because ... . There are a few problems with that proposal/option. That proposal/option poses some problems. It’d depend on ... . o o o o o o o o I’m sorry, but I’m not very happy about that. (I’m afraid) I can’t accept that. I can’t go along with that. I don’t accept that. It’s not acceptable. I find it (very) difficult to accept your proposal. I’m afraid that wouldn’t ... (v.1). I’m afraid we couldn’t accept that.  o  Mike: We could place our order by the beginning of each month. Mary: That’s a very good idea. We can make our delivery by the third week of a month, then. o Marty: There are a number of ways to design our systems to your company’s requirement, and the prices vary from $15,000$20,000. Nick: I think we could go along with that.   o Jay: There are several possibilities for product improvement. Julie: That may be right, but it will cost us a lot of money. o Pete: You have the options of laying off a few hundred workers or closing down the factory.
Norm: There doesn’t seem to be much choice.   Richard: We can pay you in cash by the end of each month. o Roger: I’m afraid that might not be feasible because we clear our monthly account by the twenty-fifth of each month. Tim: How about sending you a new shipment? o Mary: I’m sorry, but I’m not very happy about that. Chang: We could cut down our staff to half. o Michael: I’m afraid that wouldn’t work. 18  (Negotiation)                    2         We We We We o o o o  would/could (v.1) if there was/were ... . Would/could (v.1) if you (v.2) wouldn’t/couldn’t (v.1) unless there was/were ... . wouldn’t/couldn’t (v.1) unless you (v.2).  If your company accepted our terms, we would provide free maintenance for one year. Unless there was an advanced payment, we couldn’t deliver the goods. o o    o o        We could give you a twenty percent discount if there was substantial order. We couldn’t provide transportation unless you ordered over fifty boxes.
If you (v.2), we’d be prepared to (v.1). If you (v.2), I think we’d have a deal. If you (v.2), (I think) it would be acceptable. We’d have no objection provided that ... was/were ... . We’d have no objection provided that you (v.2). If ... was/were ..., we’d be prepared to agree to the proposal. o o o o o o   If you purchased the whole package, we’d be prepared to close this deal. We’d have no objection provided that there was no delayed payment. If there was no additional charge, it would be quite acceptable. o o o  )   1  We’ll be able to (v.1) provided that there is/are ... . If you accept ..., I may be able to (v.1). We’ll agree to (v.1) provided that you allow ... . o o o   We’ll be able to accept your terms provided that there are no further objections. If you accept our proposal, we may be able to give you special discount. We’ll agree to give you a discounted rate provided that you allow us two weeks to deliver the goods. o o o  o (    + Karl: We could send you a new shipment of there was any defect in any of our shipments. Leslie: If you would do that, we’d be prepared to do business with you. o + Art: We would provide delivery if your order is over 1,500 baht. Paul: We have no objection provided that the merchandise arrived packed in crates. 19  
(Clarification)                                         /   (So,) if I understand you correctly, you feel that ... . (So,) if I’m not mistaken, you’re saying/proposing that ... . You mean ..., then. Do you mean ... when you say ...? Am I correct in understanding that ...? Is it my correct understanding that ...? o o o o o o /  That’s right/correct. Besides that, ... Exactly. What’s more is/are ... Moreover, ... That’s exactly/quite right/correct. Actually, ... That (really) isn’t so. What I meant is ... That’s not quite what I meant. o o o o o o         /           I see what you mean. I see your point. That’s certainly worth considering. o o o  /      I appreciate that, but ... I take your point(s) about ..., however, ... I’m not (quite) sure how practical/realistic that would be. o o o  o    Jeff: If I understand you correctly, you feel that our delivery schedule should be adjusted to your production timetable. David: That’s right.
Mitch: Am I correct in understanding that the whole sale package includes training and maintenance? o Butch: That’s right. Besides that, we will also provide free repair for the next two years. Mitch: That’s certainly worth considering. 20 (Concluding and Settling)                                  agreements summarise Perhaps I could just our conclusions so far. Maybe sum up decisions  o o  We’ve agreed to ... . You’ve agreed to ... . As (we) agreed,    o The question(s) of ... remain(s) to be clarified/discussed. There are  deal with we'll ... . take care of you'll be responsible for   o a few a couple some of outstanding points (that) need to be discussed.  We’ll/You’ll set up a meeting ... . 
o o o o We’ll/You’ll get further information about .... By our next meeting we’ll/you’ll have ... . We’ll discuss the issues/questions of ... at our next meeting on... . The question(s) of ... will be taken up at our next meeting on ... .  o o o o o    Have I covered everything? Is there anything else you’d like to add? Is there anything you wish to add? Would you like to add anything? Have I missed anything?  o Eric : May be I could just sum up our agreements so far. Our company has agreed to purchase electrical supplies from your company, and you’ve agreed to supply us the merchandise within 2 weeks of our orders. The questions of the method of payment and mode of delivery remain to be discussed. So we’ll set up a meeting to talk about these sometimes next week.
 | 1  (First Greeting)                  o o           2                        o o   Good morning/afternoon/evening. How do you do?   I’m (very) pleased/delighted to meet you. It’s (very) nice to meet you.    
  Hello. Hi. How are you? o o o    Good/Nice/Glad to meet you. Pleased to meet you. Good/Nice to have you with us. ( Good/Nice to be here. (  o o o o   2   ) )  Good morning/afternoon/evening. How do you do? o o    It’s (very) nice to meet you too. I’m pleased/delighted to meet you too. o o   Hello. Hi. o o    Nice/Good to meet you too. Pleased to meet you. Good/Nice to have you with us. ( o o o  o       )  A: Good evening. How do you do? It’s nice to meet you. B: How do you do? I’m pleased to meet you too. o A: Good afternoon. I’m Chris Wood. How do you do? I’m pleased to meet you. B: Good afternoon. How do you do? I’m delighted to meet you too. o A : How do you do?
B : Hi. A : Hi. How are you? o B : Hi. How are you? 2 (Identifying Yourself)            (Hello,) (Hello,) (Hello,) (Hello,) (Hello,) o o o o o             I’m ... . my name is ... . let me introduce myself, I’m ... . . allow me to introduce myself, I’m ... .   A: Good morning. I’m Scott Carson. How do you do? It’s nice to meet you. o B: How do you do? I’m pleased to meet you, too. A: Hello, my name is Julie Dow. Nice to meet you. o B: How do you do? I’m Roger Scott. Pleased to meet you.  A: How do you do? Let me introduce myself, I’m Jon Astin. o B: Pleased to meet you. Mine’s Susan Jacob. + A: Glad to meet you. My name is Richard Clarks. o B: Nice to meet you. Lora Smith.         o o    You must be Mr./Mrs./Ms. ...? Are you Mr./Mrs./Ms. ...?    
      o A: You must be Ms. Resnick? B: Yes, that’s right. A: Hello, my name is Jeff Eastbrook. I and your brother work in the same office. I’m pleased to meet you. B: I’m pleased to meet you, too.
 | 3 (Subsequent Greeting)             o o o         (Hello, Mr./Mrs./Ms. ... .) It’s (very) good/nice to meet you again. (Hello, Mr./Mrs./Ms. ... .) I’m (very) pleased to meet you again.   How are you?  o o       (Hello, Mr./Mrs./Ms. ... .) Good to meet you again. (Hello, Mr./Mrs./Ms. ... .) Pleased to meet you again.  How are you?
   o (Hello, Mr./Mrs./Ms. ... .) It’s (very) good/nice to see you again. o (Hello, Mr./Mrs./Ms. ... .) I’m (very) pleased to see you again.   How are you? How have you been?   (Hi, Mr./Mrs./Ms. ... .) Good/Nice to see you. (Hi, Mr./Mrs./Ms. ... .) Great to see you. o o   How’s everything going? How have you been? How are things?  1)  (       )  ‘too’   (Hello, Mr./Mrs./Ms. ... .) I’m pleased to see/meet you again, too. (Hello, Mr./Mrs./Ms. ... .) It’s good/nice to see/meet you again, too. 2)      How are you? How have you been? I’m very well, thank you. (I’m) fine, thanks. Very well, thanks.* Not too bad. So so.* Not too good, I’m afraid.* Absolutely awful/terrible.* ( * are things?     How’s everything with you? )  How about you? And you? (And) What about you?    How
   A : Hello, Miss Jones. It’s nice to see you again. o B : Hello, Mr. Jensen. I’m pleased to see you again, too.     A : Hello, Mrs. Karlstein. It’s good to see you again. o B : Hello, Mrs. Shaw. I’m pleased to see you again, too. How are you? A : I’m fine, thanks. What about you? B : Not too bad. A : Hello, Ms. Lawrence. It’s nice to see you again. How have you been? o B : Hi, Mr. Ellis. I’m very well, thank you. It’s good to see you too. How’s everything with you? A : OK. 4 (Daily Greetings)             o                 (Good) Morning/Afternoon/Evening.  good o o   (  )  /  Hello. Hi.   o o How are you? How are you doing?    
How are things? How have things been? Is everything OK? Is everything all right? o o o o         How was your holiday/vacation/trip/etc.? How was the party/concert/etc. last night? How did the meeting go? Did the presentation turn out all right? o o o o    Very well, thanks. Not too bad. Fine, thank you. All right. o o o o     How have things been with you? How about you/yourself? Is everything going /OK./all right/ for you? o o o         (Very) good. (Very) interesting. (Very) well. OK. Boring. o o o o o etc.  o  A: Hi. How are things? B: Very well, thanks. How about you? A: Not too bad. o A: Hi. How are you?    
B: Fine, thanks. How was your vacation? A: Relaxing. o A : Hi. How was the party last night? B : Boring. o A : Hi. How did the presentation go this morning? B : All right, I guess.
 | 5    (Suggest Using First Names)         o o o o o o   I am Christopher Russell. My name is Jonathan Brooks. Jennifer Jensen is my name. o o o                Please call me Chris. You can call me Jon. Most people call me Jenny. Call me Dave for short. But I’m more used to Alex than Alexander. It’s easier to call me Pete, instead of Peerapol.      
OK./All right. I’ll do that. o o                 )            2.  “ ”      “ ” “ ”   “ ” (shit                           “  ” porn “ shit )    A : My name is Katherine. B : Will it be all right for me to call you Kathy? A : Sure. I’m more used to Kathy than Katherine. B : All right. o A : I am Warawut. You can call me Willy. It’s easier to pronounce. B : OK. I’ll do that. 6 (Introducing Third Parties)                    ”   “ ”    “ ” “      o (  Can I call you Dave (for short)? Will it be all right (for me) to call you Kathy (instead of Katherine)? o o 1.                 ”   
           1) Mr./Mrs./Ms. . Mr./Mrs./Ms. . Mr./Mrs./Ms. . Mr./Mrs./Ms. .  , let me introduce Mr./Mrs./Ms. , I'd like to introduce Mr./Mrs./Ms. , allow me to introduce Mr./Mrs./Ms. , may I introduce Mr./Mrs./Ms.  2)   He/She is our /marketing manager/sale supervisor/. He/She is a colleague of mine from /   1) , , , ,  2)   I want you to meet can I introduce this is . meet .   He/She works for A friend of mine. My wife/friend/etc. He/She’s with  Andrew    Andrew   o . . . .   Mrs. Brown Mrs. Brown  : Andy, I want you to meet Mrs. Brown. She is the company’s general manager. And Mrs. Brown, I’d like to introduce Andrew Morton, a friend of mine.     .
                       (        )   A : Mrs. Brown, I’d like to introduce Mr. Levi. He is a colleague of mine from Watson & Friends. A : Mr. Carson, may I introduce Mike Levi. He is a friend of mine from the high school. A : Mr. Lawford, allow me to introdvce Jennifer Lange. She is a new Junior member of our firm. o o o     A : Kathy, I want you to meet Kevin. A friend of mine from college. A : Butch, this is Steve Ellis. He’s with Comtech. A : Doug, meet Jeff. He works for our computer graphic department. o o o 7 (Starting a Conversation)     1)                  What is the weather like in / ? What was the weather like when you left Boston? What’s the weather been like in San Francisco? How do you like today’s weather? The weather’s been great today, don’t you think? So, how was the weather in Tokyo? Is the weather always like this? Isn’t this weather terrible/wonderful? 2) / How was your flight? Did you have a good trip? Where are you travelling to? Where are you off to next? 
Have you ever been to Taiwan? Have you ever visited Paris? 3) Is this your first visit to / ? Have you been to / before? How long have you been here? When did you arrive? How long are you staying? How long are you going to be here? How long are you planning to stay? 4)  So, where do you live? Which part of / Whereabouts in / Whereabouts is that? Do you live in ? are you from? do you live? 5) Are you married? Is/Are your wife/children with you here? Do you have any family? How many children/kids do you have? How old are they? 6) What do you do? What’s your job? Who do you work for? What do they do? Where are you based? And what exactly do you do? How long have you been (working) there? 7) / So, what do you do in your spare time? Are you interested in painting/football? Do you play golf? 8) Where are you staying?
Is it comfortable? How is your hotel?  o   A : What is the weather like in Bangkok? B : Oh, it’s hot and humid but it’s nice in December. o A : How was your flight? B : It was a bit bumpy. Other than that it was all right. o A : When did you arrive? B : I just came in last night. o A : So, where do you live? B : I live in Los Angeles. o A : What do you do? B : I’m an computer analyst. o A : So, what do you do in your spare time? B : I like to read and play sports. A : What kind of sport? B : Tennis, basketball and bowling. o A : Where are you staying? B : At the Hilton.
 | 8 (Inviting & Accepting)          (  (                  ) )  I was wondering if you would like to join us for a meal. We were wondering if you would like to go for dinner tonight. I/We would like to invite you for dinner tomorrow evening. Would you like to go out for lunch? Do you feel like playing golf tomorrow afternoon? What/How about a game of tennis after work? How about going to a concert next week? Why don’t you join us for a drink? Why not come for a quick lunch? o o o o o o o o o  (    )          
That’s very kind of you. Thank you very much. Thank you for inviting me. Thank you. Thanks. o o o o o  That would be very nice. I’d like that very much. I’ll look forward to it/that. I’d love to (come). I’d be delighted to (come). That’s a good/great idea. What a good idea. That sounds good/great/fun. An excellent idea. o o o o o o o o o  o   A: I was wondering if you would like to join us for a meal. B: That’s very kind of you. I’d like that very much. o A: How about a game of golf this weekend? B: That sounds fun. o A: I’d like to invite you for lunch tomorrow if you are free. B: Thanks. I’d love to. 9 (Declining an Invitation)     o o o o o    3   That’s very kind of you. ... . Thank you for inviting me. ... . Thank you very much. ... . Thanks for the invitation. ... . Thanks. ... .      
o o o o o o o o o o o o o o o o o That’s very kind of you but unfortunately ... . I’d love to but ... . But I’m afraid I can’t (come/etc.). But unfortunately. But I can’t. But I can’t make it then. Well, actually ... . ... ... ... ... ... ... ... ...  I have another engagement then. I’ve already arranged something else. I’m very busy (then). I won’t be here (tomorrow). (Sorry, but) I can’t (come/etc.) I have something else going on then. I need an early night. I’ve got a meeting/ a flight to catch/etc. tomorrow morning.  A: Would you like to go for a drink? o B: Thank you for inviting me. I’d love to, but I’m very busy at the moment. A: Why not go out for lunch? o B: Thanks, but I can’t. I’ve already arranged something else.      How about tomorrow/next week/etc.? o   What a pity. That’s too bad. Too bad. o o o    o o o  Perhaps next time. Maybe some other time. Maybe another time.  o    A: How about a drink after work?   
B: Thanks for the invitation, but I can’t. I need an early night. Maybe next time.  o  A: Would you like to a football game tomorrow? B: No, thanks. I have lots of work that need to be done by Sunday. A: What a pity. Maybe another time. o A: Why not come out for a quick lunch with us? B: I’m afraid I can’t, I still have a lot of work left and I have to finish all of them by 4 today. A: That’s too bad. Perhaps some other time.
 | 10 (Making Arrangements)             o o o o I thought we might go to this evening. I’ve booked/reserved a table for at . I’ve got us tickets for a concert/football game this weekend. I have tickets for a play at . o o o o o Shall I pick you up (at ) about ? I’ll pick you up about . I’ll ask ... to pick you up about . Shall I come to tomorrow morning, about I’ll come by and get you at ? o o o I’ll wait in/at . Shall I pick you up at ? Where would you like to meet? ? 
I’ll pick you up at o  .  A: I was wondering if you would like to go to a play tomorrow night? o B: That’s very kind of you. I’d like that very much. A: I have two tickets for the Playhouse. I’ll pick you up at work about 17:30.  11  (Before a Meal-1)         -1       o o o o o How/What about a drink? How about some beer/whiskey/wine/etc.? Would you like a drink? Would you like some beer/wine/etc.? May I offer you a drink?* o o o o Good idea. That would be nice. Yes, please. That’s very kind of you.* ( o o o o No, /thanks/thank you/. I’m afraid I can’t. I’m sorry. I don’t drink. I’d love to but ... .       *)   What What What What o o o o  o o o  would you like? about you, ? What will you have? can I get you? would you like to drink?   What can I get you then? Will you have soft drink or something? What would you have for a drink then?   
Would you like some juice/Coke/etc.? How about some juice/Coke/etc.? What would you like to have? o o o      o o o o o I’d like a whiskey. Could I have a gin and tonic (,please)? I’ll have a dry Martini, please. Mine’s a glass of white wine. A Coke, please. o o Could I/we have I’d/We’d like           /This is/These are/ on me. Let me get /this one/these/. Let me treat you. This is my treat. I’ll get the bill. Allow me to pick up the tab. o o o o o o  o , please? , please.   A: Would you like some wine? B: Yes, please. o A: Would you like a drink? B: I’m sorry. I don’t drink. A: What would you have for a drink, then? B: I’ll have a Coke.  
 | 12  (Before a Meal-2)           -2     May I have the menu? Menu, please. o o              o o o o Would you like me to help you with the menu? Would you like me to explain some of the dishes for you? Do you want me to explain some of the dishes for you? Do you need any help with the menu?  o o o o It’s It’s It’s It’s      a bit like ... . similar to ... . the same as ... . very much like ... .        
It’s It’s It’s It’s o o o o   made of ... . got ... in it. cooked with ... . a sort of ... .       It’s cooked with ... . It’s a sort of ... . It’s a kind of ... . That’s ... . It’s a bit like ... . o o o o o   ...   o o It’s cooked with fish/meat/soup/etc. It’s a sort of fish/meat/soup/etc. o It’s baked/boiled/roasted/steamed/grilled/stir-fried/etc. o o o It’s hot/spicy/sweet/etc. It tastes hot/sour/sweet/spicy/salty/etc. It tastes like goulash. o o o o It comes with /a sauce/a dressing/etc. It’s served with a roll/hot cake/etc. You eat it together with cream and jam. It goes well with white wine.    o o Wiener schnitzel. What’s that? What’s Wiener schnitzel? o o o What do you recommend/suggest? What would you recommend? What do you think I should get/order?  o  I’d recommend ... .  
What about ...? You could try ... . Can I suggest ...? o o o   It’s usually good here. They serve good ... here. It’s very good/delicious. I think you’ll like it. It’s a local speciality. o o o o o       OK. I’ll have/try that.     No, I think I’ll go for ... . No, I think I’ll have ... . No, I think I’d prefer ... . o o o      A: Do you need any help with the menu? o B: Yes, please. I’m not quite familiar with Asian food. What would you recommend? A: How would you like to try Tempura? It’s made of shrimp, squid and egetables dipped in batter and deep-fried. B: And you eat them plain like that? A: It comes with a soy sauce, but it’s not salty, though.  13  (Before a Meal-3)             -3           / o o o o (Do) you like seafood? Can you eat meat? How about ...? How does/do ... sound to you?  o Yes, I really love it.   
Yes, I love it. Yes, I like it very much. Yes, I really like it. Yes, I like it. It’s /OK/all right/. I can eat it. No, I don’t like it much.* No, I don’t really like it.* No, I don’t like it.* No, I really don’t like it.* No, I really don’t like it all.* No, I hate it.* No, I really hate it.* o o o o o o o o o o o o o *     it.)    really like it very much.            (I’m allergic to  I’m afraid I don’t              Have you ever tried ... (before)? Have you had ... (before)? o o  o    A : Do you like seafood? B : Yes, I love it. What about you? A : I can eat it. How does fried squid sound to you? B : Good. I’d like that. o A : How about some dessert? B : I’m afraid I don’t really like it very much. A : How about some fruits? B : Yes, I really like fruits. 14  (Before a Meal-4)     o o o o o  -4   I think I’ll have the ..., please. Could we have two/three/etc. ..., please? I’d like ..., please. ... for me, and ... for /my friend/the lady/etc/. I’ll have ..., please.        
Could I have ..., please? Could you get me ..., please? May I have ..., please? ..., please. Do you have ...? o o o o o               *)          Excuse me. I need to ... . Would you excuse me? I must ... . o o   Waiter : What would you like, miss? Nora : I think I’ll have vegetables tempura, please. Waiter : How about you, sir? Nikky : I’d like pepper steak, please. Oh, could you get me a butter knife, please? Waiter : Yes, sir. o   Could you pass me ..., please? Please pass ... o o o  ( Nora : Could you pass me the salt, please? Nikky : Sure. Here you go. Nora : Oh, may I have the pepper, please? Nikky : Here. Excuse me. I need to go to the restroom for a minute. Nora : All right. 
 | 17 (Going Out)                          o o o o o o Would you like me to show/drive you around the town? Would you like to do some sightseeing? Where in the city would you like to go? Is there any place that you’re interested in going to? Where would you like to go? Any particular place of interest that you’d like to see? o o o o o What do you think of the show/movie/play? How do you like the show/movie/play? Was it a good show/movie? Did you like/enjoy the show/play/concert/etc.? It’s such a good film/show, won’t you say?  o Which team do you think will win?   3    8   
How is doing this season? Are they going to the playoff? Who are they playing against today? Is any good? Is   playing today? What is their record so far? o o o o o o  Would you care/like to dance? May I have the honor of this dance? Would you mind joining me in a dance? o o o 18 (Showing Appreciation)                I’m very grateful. (  Thank you very much. Thank you (very much) for ( Thank you (very much) for It was (very) kind of you to I really appreciate your hospitality. Thank you. Thanks for  1 + ing * ( Thanks for * (  dinner). Thanks  * (  Steve). *  o o o o o o o o o o o   )  your help).  1 + ing (  helping me).  1 (  invite us).  coming by).  o o o o o o o o o It’s been a very pleasant visit. The meal was delicious/excellent. I have enjoyed myself. I have had a good/great time. It was quite enjoyable. I enjoyed the show/play/game very much. It was great fun.* It was very good.* I enjoyed that.* *    o o   ( You’re (very) welcome. Don’t mention it.         )   
That’s (quite) all right. (It is/was) my/our pleasure. Not at all. That’s OK. o o o o   A: Thank you very much for showing me around. I really appreciate it. I’ve had a great time. o B: You’re welcome. A: Thanks for dinner. It was very good. o B: My pleasure. 19 (Ending Conversation)                         I really must be going/leaving. I really should be getting back home/to work. I think I really should be going. I’ve got to be going now. I must get back to work. I’d better be moving/going/getting on my way. I guess I ought to get back. I hope you don’t mind, but I’ve got to go now. I should be on my way. o o o o o o o o o           It’s rather late, and I’ve got to get up early tomorrow. I’ve got a lot to do this afternoon/tomorrow. I have an appointment at . It’s a long drive back. It’s getting very late, and I’ve got an early morning meeting. o o o o o       Thank you for coming. It’s been (very) nice/interesting talking to you. We’ll have to get together (again) sometime. So I’ll see you again soon. I’d better let you go. I’d better not take up any more of your time. o o o o o o  o  A: I really must be going. It’s rather late, and I’ve got an early morning meeting.
B: Thank you for coming. We’ll get together again some time. A: I guess I ought to get back to the office. I’ve got a lot to do this afternoon. o B: I’d better let you go. So I’ll see you again soon, I hope. 20  (Leave-taking)      Goodbye. Good night. ( o o        2    ) )  Bye. o     I’ll be seeing you. See you later/soon/tomorrow/etc. Take care. See you in a few days/next week/etc. Have a good day/weekend. Keep in touch. See you around. o o o o o o o   A: Goodbye. It’s been nice meeting you. B: I hope we’ll meet again. Goodbye. o   ) It’s been (very) nice meeting you. (  Thank you (very much) for ... . I hope we’ll meet again (soon). It was so nice meeting you. I’ll see you in . I hope you enjoy the rest of your trip/stay. I hope you have a good flight back. It’s been (really) nice seeing you again. It was a pleasure meeting you. (  o o o o o o o o o     o  A: See you later. Bye. B: See you around.  bye   
 | 15  (During a Meal)                   o o o Bon apetit! (    Bon apetit!  Enjoy! (   Thank you. Thanks.) It looks good. (Hmm,) it smells good.  o o o  How is your soup/salad/meat/etc.? Was it good? (How) do you like it?  )
Well, is it any good? o  It’s delicious. How’s yours? I’m afraid it’s too salty/over-cooked/spicy/etc. It’s good. What about yours? o o o  Can I get/order you something else? * Would you like another glass of wine? Would you like some (more) fish? Could I pour you some more wine? How about some (more) salad? Why not try some broccoli? o o o o o o *) o o o o Yes, Yes, Yes, Yes, o o o o No, No, No, No,     (  please. please. That sounds delicious/good/nice. thank you. Just a little. thank you. Not too much. thank you. (I’m fine.) thank you. I’ve had plenty to eat/drink. thanks. I can’t/don’t eat/drink ... . thanks. I don’t really eat/drink ... .        Can I have ...? Could you pour me some (more) water/juice/etc.? Can/Could you get me some more ..., please? Would you please give me some (more) ...? o o o o  o   Susan : Hm, this looks good. Steve : Enjoy! How is your salad? 
Susan : It’s delicious. How’s yours? Steve : It’s good. Could I pour you some more wine? Susan : Yes, please. 16 (After a Meal)                                       (           )  Do/Would you mind if I smoke?1 Is it all right if I smoke?2 Can/May I smoke?3 o o o  Well, actually I’d rather you didn’t. No, I don’t/wouldn’t mind (at all).1 No, not at all.1 Yes, it is.2 Yes, it’s all right.2 Yes, of course.2 Yes, certainly. Yes, go ahead.3 Sure. Fine. OK. No problem. o o o o o o o o o o o o  o o o    I’m sorry, but I’m allergic to smoke.1 I’m afraid smoke will give me a headache.1 I’m afraid I’m not really used to smoke.1
I’m sorry, but it’s not all right.2 (No,) I’m afraid not.3 o o          A : Do you mind if I smoke? o B : No, not at all. A : Do you mind if I smoke? o B : I’m sorry, but I’m quite allergic to smoke. A : Is it all right if I smoke? o B : Yes, it’s all right.       3  11   Can we have the bill, please? Check, please. o o   Do you take VISA/American Express/etc.? Can I charge it? Do you accept credit cards? Can I use VISA/Master Card/etc. here? o o o o  o   A : Waiter, check, please. B : Let me get this one. A : No, this is my treat. (Ask the waiter) Do you take VISA? Waiter : Yes, we do. 
 | 4 (Business Presentations and Meetings) 1  (Introduction)                     4                       
Good morning/afternoon/evening, ladies and gentlemen, I’m (from / ). o /  Today, I’d like to explain/talk about ... Today, I’m going to talk about ... In my presentation I’ll be proposing/talking about ... In my presentation today I’m going to explain ... This morning/afternoon I’d like to review ... The subject/topic of my/this/today’s presentation is ... What I’d like to do this morning/afternoon is to present/review/etc. ... The aim of this presentation is to ... What I’d like to talk about is ... What I’m going to explain this afternoon/morning are ... What I’ll be proposing in my presentation are ... My presentation this morning/afternoon deals with ... Today’s presentation will be/focus on ... o o o o o o o o o o o o o  o o o o My main point is ... I’ll be developing two/three/etc. main points. My presentation will be in two/three main parts. The aim of this presentation is to ... o o o o First, I’ll give you ... Second, ... Lastly, ... In the first part I’ll ... And then I’ll ... Firstly, I’d like to ... Secondly, we can ... And I’ll finish with ... In the first part of my presentation, I’ll describe ... After that, I’ll talk about ... Finally, I’ll show you ...  o  Good morning, ladies and gentlemen, I’m Chris Makepeace from Sale Division. In my presentation I’ll be talking about our summer sale promotion. My presentation will be in two main parts. Firstly, I’d like to give you an overview of our promotion projects. And then I’ll talk about advantages and disadvantages of each project. 2 (Sequencing)
                            o o o o First, I’d like to talk about ... I’ll begin by (v. + ing) First ... Let’s start with ...  o o o o o o o o o o o o o o    /  Now, I’d like to move on to ... I’d now like to turn to ... If I could now turn to ... Now, turning to ... Let me now move on to ... Now, what about ...? Now, let’s look at ... Then ... Next, let me describe/explain/etc. ... My next point is ... After that ... The next ... Another ... The other ...  o o o o  o o o o o o o o o First ... . Second ... . Third ... . The first ... . The second ... . the third ... . First ... . Next ... . Then ... . After that ... . Finally ... . One ... . Another ... . The other ... .   So that’s the general picture for ... In conclusion, we can say ... That completes my overview of ... So, to conclude, ... Finally, ... In conclusion, I’ve talked about ... In summary, I’ve explained ... My main point was ... I therefore recommend ...         
  First, I’d like to talk about our production/etc. Now, turning to sale/etc. Next, let me explain about our sale promotion/etc. So that’s the general picture for our company’s performance for the first half of this year. Let’s start with our export volume for last year etc. Now, I’d like to turn to this year’s export volume etc. The next thing we’ll be looking at is the prospect for our exporting next year etc. So, to conclude, it is reasonable to assume that etc. o o  o o  First, I’d like to talk about our production. ... . Now, turning to sale. ... . Next, let me explain about our sale promotion. ... . So that’s hte general picture for our company’s performance for the first half of this year. Let’s start with our export volume for last year. ... . Now I’d like to turn to this year’s export volume. ... . The next thing we’ll be looking at is the prospect for our exporting next year. ... . So, to conclude, it’s reasonable to assume that ... .
 | 3   (Using Visual Aids)                           o o o Now, I’ll show you the ... If we now turn to the ... If you look at the screen you can see ... o o o o o o This chart compares/contrasts/illustrates ... The graph shows ... You can see here ... In my first slide, I’d like to show you ... This diagram/graph/table shows ... The next slide shows ...  o As you can see from the graph, ...   
The upper part of the slide gives information about ... If you look at the top/bottom you can see ... The left/right side shows ... On the left/right is ... The first row/column contains ... Now, let’s look at the position for ... Let’s move on now and look at the figures of ... o o o o o o o  As you/we can see ... This is the ... Here is the ... For example ... This clearly shows ... This is important because ... What is interesting/important is ... I’d like to draw your attention to ... Notice/Observe the ... It is important/interesting to notice that ... o o o o o o o o o o   Now, I’ll show you the slides to back up the points I’ve just made. This graph shows the amount of sale for each twelve months last year. As you can see from the graph, there is an increasing trend. This clearly shows that our product has been gaining popularity among consumers ... . o 4      (Getting the Listeners Involved)                            Production was down last quarter.             
o o o o o o o o o o o o o How can we explain this? How will this affect ...? What can we do about it? What’s the explanation for this? What are the implications for ...? What’s behind this ...? What does that tell us? Does it imply/mean that ...? What does this mean to us? Why was that? How did it happen? What caused this? Are there reasons behind this? What are we going to do about this? What step should we take to change this?     We’ve come out with a new product. That’s why we’ve come up with this project. o o o Will it benefit us in anyway? What are its advantages? What will it do for us? o o o o o o o That’s why we’ve come up with this project. What do we stand to gain from this? How is its future prospect? Will it work? What’s the chance of success? Will it be well received? Can be we sure of its success?           o o o The chart shows a sharp decline in sale between summer months. How can we explain this? Despite our market expansion, the demand for our products was down in the last quarter. What was that? Our expensive marketing campaign did not even boost up our sale one bit. What does that tell us?
5 (Stating Options)                        We have considered/looked at one/two/etc. options. One way to solve this problem is .... Another is to ... There are two/three alternatives. The first one is ... The/Our first option is (to) ... But what about the second/third/other option? So, now let’s look at the second/third/other option, which is (to) ... We have two/three/etc. courses of action. The first one is (to) ... The options/alternatives we have are (to) ... or (to) ... There are two/three/etc. ways to handle/solve this problem, which are (to) ... or (to) ... To solve/handle this problem, we can either ... or ... o o o o o o o o o o                   What are the benefits/advantages? The advantages/benefits of this option are ... By choosing this option, we’ll be able to ... This option/alternative will enable us to ... We’ll benefit by ... o o o o o  There are, however, (some) disadvantages, which are ... But there are some problems too. On the other hand, ... By choosing this option, we/the company, however, will have to ... The disadvantages/shortcomings/etc. of this option are ... Unfortunately, we will not be able to ... o o o o o o  o  The options we have are to acquire more machinery or to hire more labor. The advantages of the first option are ... . On the
o other hand ... . By choosing the second option, we’ll be able to ... . Unfortunately, we will not be able to ... . All these late deliveries and backup orders make us fall back almost two months in our schedule. What can we do about it? There are two ways to handle this problem, which are to revamp our operation, a costly choice but worthwhile in the long run, or to contract out production and delivery, a less cost choice but would not be economical in the long run.
 | 6 (Concluding)              In conclusion/summary, I’ve explained ... . In conclusion/summary, I’ve talked about ... . So, to /summarize/sum up/ ... . So, as we’ve seen in this presentation today ... . As I’ve explained, ... . At this stage I’d like to /go over/run through/ ... . My main point was ... . So, to conclude ... . In conclusion, we can say ... . o o o o o o o o o       (  )       
I have some documents/folders/handouts/copies of ..., which I’ll be passing round now. I’ll be distributing you folders/handouts/copies of ... . For some of you who’d like to have a copy of ..., I’ll be handing them out to you now. I’ll be handing out copies of ... to you now. I’ve prepared some handouts/copies of ... which I’d like to pass round now. In the handouts being distributed now, you’ll see/find ... . o o o o o  o  In conclusion. I’ve talked about the prospect of opening foreign market for our products. The survey indicated that it is possible for us to do so, but under the present circumstances we have only two options, to do it ourselves or to let the local middleman do it for us. In the handout being distributed, you’ll find all relevant information about the market situations in those countries in which we are thinking of opening markets. 7   (Making Recommendation)        I propose I'd like to suggest We (would) recommend   o o    My suggestion is My/Our proposal would be The/My recommendation o o     to v.1 ... . v.1 + ing ... . n. I (would) propose/suggest/recommend that ... be + v.3 ... . It is advisable to ... .   I suggest we + v.1 ... . We should + v.1 ... .   
We ought to + v.1 ... . In future we plan to + v.1 ... . o o          o o o I suggest you v.1 ... . (I think) you should v.1 ... . I (would) advise/recommend n. o o o o o o o o o o o My suggestion would be to reduce our production. Our proposal is to increase our operation. The recommendation would be to expand our service. I propose a price hike. I’d like to suggest reducing our prices. We recommend laying off 5 percent of our workers. We propose the company shut down foreign operation. I would suggest that new price structure be adopted. It is advisable to split our stocks. We should reengineer our management. I think you should shift your personnel around.    ... . Considering the present economic situation and the company’s present financial status, I’d recommend the first option for the time being. But I’d like to suggest that we move to the second option in the future if the circumstances are more favorable than the present. ... . In the future, we plan to step up our production before summers start in order to cater to the demand of these young customers. o o 8  (Handling Questions)                            
If you have any questions during my talk, please stop me and ask. If there is any questions, please feel free to (stop me and) ask. Please stop me at any time if you have any questions. I’ll be happy to answer any questions that you may have during the talk/presentation. o o o o   If you have any questions (during my talk), please ask me at the end of the presentation. I’ll be happy to answer any questions at the end of my presentation. If you have any questions, I’d be pleased to answer them after the presentation. Can I ask you to hold any questions you may have until the end of my presentation? Please hold any questions you may have until the end of my presentation. I would welcome any questions/comments at the end of the presentation. o o o o o o  Now, I’d be happy to answer any questions (you may have about my presentation). If you have any questions, I’d be pleased to answer them (now). I would welcome any comments/questions. Are there any questions? o o o o  o o o o o    I’m sorry, could you speak a little slower, please? Could you repeat your question, please? Let me make sure I get/understand your questions (correctly), are you asking (that/about) ...? I’m sorry, I’m not sure I understand. Is your question ...? I’m sorry, could you speak a little louder, please?   o o o   I’m glad you asked that questions. That’s a good question. Thanks for asking me about that.   
Are there any other questions? Does that answer your question? I hope that answers your question. o o o     I’m sorry, I don’t have that information with me. I can try and get it to you later, if you like. I’m sorry, I don’t know the answer to that question at this time. I’m sorry, I don’t think we have enough time to get into that now, can we discuss/talk about it later? I’m sorry, that information is confidential. I’m sorry, I’m not in a position to discuss that issue/problem/etc. I’m sorry, I’m not permitted to give you that information. o o o o o o   o o If you have no questions. I’ll finish there. If there are no questions, I’ll finish there. o o I’m afraid that’s all the time we have. I’m sorry (to say) that we’ve run out of time.      o o o Thank you (very much). Thank you for listening. Thank you for your attention.   
 | F 9 F   (Opening the Meeting)  5 (        )            o o o o o o o o o Well, ladies and gentlemen, I think we should begin. Perhaps we’d better get started/ down to business. I think it’s about time we got started/going. I think we should begin. Let’s begin, shall we? Let’s get going/down to business, shall we? Shall we start/get started? Good morning, ladies and gentlemen. If we are all here, shall we start/get started/make a start? 
o o o If everybody is here, let’s start/get started/make a start. If we are all here, I think we should start/get started/make a start. It is time to start our meeting.  o o o o o   First of all, I like to introduce ... . First of all, let me introduce ... . First of all, I have the pleasure to introduce/welcome ... . Would you like to say a few words about yourselves? Would you introduce yourselves?  o o o o o o o o o o o o o The purpose of this meeting is, first, to ... and secondly to ... . The main objective of our/today’s meeting is ... . We are here today to consider ... . I’ve called this meeting first to ..., secondly to ... . I’d like to make several points, firstly ... . I’d like to begin by v.1 + ing. Have you all got a copy of the agenda? Would someone move that the minutes of the last meeting be accepted? Has everyone received a copy of the agenda? The first item (on the/today’s agenda) is ... Let’s look at the agenda in detail. As you can see there are five main items/points. I propose/suggest that we take them in that order.  o o o o Can we have agreement on the ground rules? I propose the following: I think we will need/spend about ... minutes for item/point ..., ... minutes for item/point ... As/Since we have a lot to cover/get through this morning, I suggest/propose ... Can we now agree on the overall procedure?
  10 -1 (Conducting the Meeting-1)                                                 o o o o o o  Now let’s move onto the first item/point. Let’s look at the first item/point. Has anyone anything else they wish to add before we move on to the next item/point? Can we go on now to ...? Has anyone anything further to add? Could we move onto item 4 on the agenda?   o o o  Richard, over to you. John, would you care to carry on from here? I’d like to turn it over to David.   o o o   Would you like to begin/open the discussion, Mike? Would you like to add/suggest anything, Grace? What do you think about ..., Paul?
Anything to add, Peter? What about you, Kathy? We haven’t heard from you yet, Michael. What do you think about this? Would you like to comment here? Mr. ..., would you like to say something about this? o o o o o    (I’m) sorry. I didn’t hear what you said. Would you mind repeating it, please? (I’m) sorry. I didn’t quite catch what you’ve just said. Would you please say it again? (I’m) sorry. I don’t quite follow you. Could you go over that again, please? What exactly do you mean by ...? I’m not sure I follow you. Am I right in saying that ...? o o o o o   In other words, ... . If I understand you correctly, ... . So you mean ... . So what you’re saying is ... . o o o o 11 -2 (Conducting the Meeting-2)                  o o o o o o o              I think we’d better keep to the scope of the meeting. I’m afraid that’s outside the scope of this meeting. (Let’s) keep to the point, please. I think we’re beginning to lose sight of our main point. I don’t think that is relevant to what we’re now discussing. Let’s not get side-tracked. Could you stick to the subject, please?
We’re running out/short of time. There’s not much time left. We’d better get moving. There are other points to be discussed. o o o  So, to summarize what has been said/suggested so far ... . What we’ve discussed so far is/are ... . o o  o o o o o o  ( )  Shall we continue then? Let’s move on (to the next point). Mitch, would you like to introduce the next point? Well, I think we pretty well cover everything on that point. Let’s move on. Onto item 2. Who’s going to open this one? Can we go on now to ... .
 | 12 -3 (Conducting the Meeting-3)         o o o o                       One at a time, please. We can’t listen to everybody speaking at once. Why don’t we let Diane give us her views first, followed by Jay and then Jeff? We can’t all speak at once. Michael first, then Lisa, then Stuart. Let’s listen to Vivian first, then Mark.  o Well, thank you, Doris. I think that’s quite clear. Could we have some other opinions?
You’ve made that very clear, Charlie. Thank you. Anybody else? Thank you, John. I think we’ve all got the point now. Let’s move on. I think all of us here now have a clear idea of what Chris has just told us. Thanks, Chris. Shall we move on? o o o     I’m afraid there seems to be some misunderstanding here. If I may just interrupt you for a moment here, I think ... . I don’t want to interrupt, but can I just say that ... . Could I come in there for a moment, please? Could I just make a few comments, please? o o o o o  / I think it’s a good idea to take a break now. Why don’t we just take a break now? Each/Both side(s) has/have a point. Why don’t we ...? Maybe we could come to some sorts of solution by combining each side’s idea/suggestion. The ideas/suggestions are all very good and deserve our attention. o o o o o 13     -1 (Participating-1)   /           o o I’m sure/convinced that ... . I feel quite/very sure that ... . o o o I believe/think that ... . As I see it ... . The way I see it is that ... .  o o o It seems to me that ... . I tend to favor the idea/view/approach that ... . I’m inclined to think that ... . 
    o o o o I’m in complete agreement (with ...). I quite agree (with ...). I couldn’t agree more (with ...). I agree. o o I think you’re right. That’s right/true.       o o I disagree completely (with ...). That’s out of the question. o o o o I don’t agree (with ...). I think you’re wrong. I disagree (with ...). That’s not how I see it.   o o o o o    I’m convinced that the deal will fall through. As I see it, expension will be costly during this time. It seems to me that the drop in sale does not result from the lack of promotion campaign.  o   I agree (with Ken) up to a point but ... . I (can/do) see your point but ... . I suppose you’re right but ... . That’s (quite) true. However, ... . Yes, but ... .  o o o   I’m in complete agreement with what Jeff’s just said.
I quite agree with Jon’s suggestion. I couldn’t agree more with the plan we have. o o  o o o   I disagree completely with the merger plan. I don’t agree with your suggestion. I disagree with what you’ve just proposed.  o o o      I agree with Scott up to a point, but I think there are some issues that need to be discussed fouther. I do see your point, but I am not quite certain that the result will be as we expect. Yes, but will that be the only option we have.
 | 14  -2 (Participating-2)      o o o o o o o o o o       Has anybody any comments to make? What’s the general view on that? I’d like to know the general feeling about that? Any reaction to that? What’s the meeting’s opinion/view on that? Do you think we should ...? Do any of you have any suggestions? How do you think we should do this? What would you suggest? Any suggestions?  
 What are your opinion about views on ...? What do you think about ...? What are your feelings about ...? What’s your position on ...? I’d like to have your opinions about/views on ... . I’d like to hear your ideas on this. How do you see this? o o o o o o o             3              /  We must ... . Our only solution is to ... .  1 + ing is our only solution. There is/I see no alternative but to ... . o o o o / (I think) we should/ought to ... . I would suggest that we ... . I recommend that we (should) ... . My recommendation/suggestion is that ... . o o o o /  It might be a good idea to/if we ... . We could ... . How/What about ... . o o o      )     o o      (  2   (   o      )  I’m (completely) in favor of that (suggestion/recommendation/etc.). I have (absolutely) no objection. That’s a (very) good idea.    
   Great/Good idea. Excellent. Sounds good/fine. OK/Fine by me. o o o o    o o o I accept your point/reasoning but ... . I appreciate your views/reasoning but ... . That’s a good idea but ... . o o o I’m afraid. I can’t accept that. I’m sorry, but that (idea/suggestion) is not quite practical. I’m sorry. I have reservations about that.     I can’t/don’t accept that. I’m against that (idea/suggestuib/etc.) That’s out of the question. o o o    o o  Jack, what are your views on our plan to reduce production? What do you think about our new TV ads? / o o   We must hedge and halt investment for the next three months. Reducing prices is our only solution in a time like this. / o o  + I think we should get rid of our existing inventory. + I would suggest that we maintain the present status. / o o  + It might be a good idea to sell off some stocks. + We could put our production on hold for a week.
   I accept your point, but I don’t think we could wait that long. That’s a good idea but we can’t afford it at the moment. o o 15  -3 (Participating-3)                         Going back to what I said before, ... . To go back to what I was just saying, ... . As I was saying, ... . To return to the point I was making, ... . o o o o        o o o o   o o o    o o o o o o          I take your point but can we please stick to the main subject in hand. I see what you mean but I think you’re losing track of the main point. That’s not the point. We’re here to discuss ... . That’s all very well. Now, let’s get back to the point. I know what you mean, but I don’t see what it’s got to do with what we’re talking about here. o           It’s very difficult (for me) to say (at the moment). I’m afraid I can’t comment on that at this stage. I’ll need some more time before I can give any comment. Let me think it over for a few minutes. I don’t have any comment at the moment. I’d like to have a few more minutes to consider this matter before I can give any comment. There won’t be any comment from me at the moment. I’d rather comment later, if that’s all right. Please give me a few more minutes. I’m organizing my thoughts.
16  -4 (Participating-4)                                                      o o o o  Right. Hmm. OK. Ah. Yes./Yes? Uh huh. Really?    o o o o o o o I see (what you mean). I see your point. I understand. I’ve got it. That’s interesting. That sounds good. I follow you. o o o o o Right, I see. Yes, I understand. Really? That sounds good. Hmm, that’s interesting. Uh huh, I’ve got it.    
 | 17 (Summarizing)          o o o o o o o o o o o o o                 To summarize, there seem to be one/two/etc. main issues/points/problems. So far, we’ve discussed the issue/problem of ... . Today, we’ve covered ... . It seems that we are in agreement that ... . We’ve agreed with some reservations that ... . We’ve agreed unanimously that ... . The agreement we reach today concerning ... is that ... . To sum up, today we’ve considered ... . Generally, the meeting is of the opinion that ... . We generally agree that ... . It is our general agreement that ... . In sum, we talked about ... . In sum, the question(s)/problem(s)/issue(s) about ... was/were raised.
                     / Can we now try to reach a decision? We’ve got to decide on ... Now, we have to make a decision on ... The meeting’s decision is needed for ... The issue(s)/problem(s) is/are now waiting for this meeting’s decision. o o o o o   So far, we’ve discussed the problem of producton delay. Today, we’ve covered the new marketing campaign. It seems that we are in agreement that we should cut back on our fuel consumption. o o o  / We’ve got to decide on our new market strategies for next year. The meeting’s decision is needed for termination of deal with Star Corp. Now, we have to make a decision on whether to accept IBM’s or Hewlett Packard’s bid. o o o 18 (Voting)                   o o  I’d like to (formally) propose that ... . I’d like to propose the following ... .  o    Would anyone like to second that?   
(Do we have) anyone in favor of that? Who would (like to) second that proposal/motion? o o   o o o o o o    o o   Could we take a vote on that? Can I ask for a show of hands? Those in favor of ..., please (raise your hands). Those against? All those in favor. All those against. (Do we have) any abstentions?  o o o o      We’ve agreed with some reservations that ... . We’ve agreed unanimously that ... . It seems that we are in agreement that ... . Mr./Mrs.?Miss ...’s motion is carried by ( ) votes to votes. Mr./Mrs./Miss ...’s motion is rejected by ( ) votes to votes. Mr./Mrs./Miss ...’s motion/proposal/etc. is carried/rejected unanimously/overwhelmingly.     o o o        Are we all agreed on that? Can I take it that everyone is /against/in favor of/ that? Do we have a general agreement then that ...? 19 (Concluding)       o o  We’ve decided to/that ... . We’ve agreed to/that ... .     
Do we/you all agree to/that ...? If everyone’s in agreement/favor, I propose/suggest that ... . So, we’ve agreed to/that ... . o o o              , , , , , , o o o o o o would you please see to it that ...? do you think you could ...? how about  1 + ing ...? would it be possible to ...? could you take care of ...? would it be possible to ...?   Martha, would you please to it if our salesclerk know about the prices change? Mr. Ellis, do you think you could inform our local branches of the policy changes? Marc, could you take care of recruiting new personnel for our branch in Phuket? o o o        Is there anything else we ought to consider now? Is there any other business? Does anyone have anything else to add? Anything anyone wants to bring up? Anything we need to cover for today? Have we covered everything? Anybody wants to bring up anything? Is there anything else to be discussed? o o o o o o o o 20  (Closing)               I believe we’ve covered everything.         
That seems to be everything. That just about covers everything. If no one has anything else to add ... . If nobody has anything to add, then we can draw the meeting to a close. If nobody has anything to add, then I think we can end the meeting at this point. If that’s all/everything then (I think) we can stop here. I guess that wraps things up for today. I’d like to suggest that we stop here then. That’s all for today. Let’s stop here. o o o o o o o o o o        o o o   I suggest we adjourn. Let’s adjourn this meeting. Let’s meet again (to discuss the rest of the matters) on               at   Thank you everybody. o o o I’d like to thank ... for ... I’d like to thank everybody for ... Thank you (all) for your participation.   o I declare the meeting closed.   
 1 | (NOUNS)    (  (    )        )      8   (  boy, Alex, dolphin, tree, guitar, Boston      -age -al -ation -(e)ry -hood -ing -ment  " " " " " " postage arrival transportation fishery childhood living employment    ) 
-ness -ship -ee -er, -or -ist -ity -ism -ion " " " " " " " " thankfulness scholarship employee player guitarist facility skepticism admission CONVERSATION 1 A: John likes New York. B: The weather is kind of nice. A: He's thinking of looking for an employment1 there. B: Good for him! 1 an employment - a job CONVERSATION 2 A: Scott loves Boston. B: It's a good place to live in. A: He's seeking for an admission to a college there. B: That's good!
 1.2   music ) " ..."    |  (UNCOUNTABLE NOUNS) (  bread, water, coffee, wood )   (  hope, love, beauty,    " ..."  creation, development, goodliness, swimming (   )  • • •                    1 kilogram of sugar, a glass of milk, a loaf of bread, a packet of tea  a an      the    The love I have for her.         plenty of, a lot of, lots of, much, some, any, (a) little, a great deal of, a great amount of  plenty of rest, lots of sleep
CONVERSATION 1 A: Would you like some more tea? B: Yes, please. A: Cream or sugar? B: Lots of cream, please. CONVERSATION 2 A: How about a little more coffee? B: I'd love some, thanks. A: How about some cream and sugar? B: I like mine with plenty of sugar.
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English program

  • 1.  | 1 (Identifying Yourself)                Hi. How is it going?      Hello. How are you? Good morning. How do you do?     o o       How are you doing?   2     o o o o I’m Chris Burke from Delta. I have (got) an appointment with Mr. Platt. I’m Chris Burke from Delta. Mr. Platt is expecting me. I’m Chris Burke from Delta. Mr. Platt asked me to come by. My name is Chris Burke. I’m from Delta. Could I see Mr. Platt, please?
  • 2. I have an appointment to see Mr. Platt at 10:00. My name is Chris Burke and I’m from Delta. o           I’m Chris Burke from Delta. I have an appointment with Mr. Platt of your/the customers service department. o              (Excuse me,) You must be Mr. Platt. (Excuse me,) Are you Mr. Platt? Excuse me, Mr. Platt? o o o       I’m Chris Burke from Delta.  How do you do? (I’m) pleased to meet you. o o                 Oh, I’m sorry. I thought you were Mr. Platt. I’m supposed to meet him here at 10:00. o        Steven : I’m Steven Ellis from IBM. I have an appointment at 10:30 with Mr. Platt (of the customers service department.) o Secretary : Please have/take a seat. I’ll tell him. He’s been expecting you. (     o   )    Lisa : Are you Mr. Brooks? Jon : That’s right. Lisa : I’m Lisa Powers from SW Agency. Jon : Oh, pleased to meet you. 
  • 3.                             Good morning/afternoon. May I see / How do you do? Could I see/meet / like to speak to/see /  . o o      ?  (, please)? I’d ........... 2   (Receiving a visitor)           Could/May I help you? What can I do for you? o o         Good morning/afternoon, Sir/Ma’am/Miss. How do you do, Sir/Ma’am/Miss? o o            o                         from from   o  Please take/have a seat. Just a moment, please. If you’d like to take a seat for a moment. Would you please wait for a few minutes? o o o    is here to see/meet you. would like to speak with you.  Please send him/her in. 
  • 4. Show him/her in, please. Please let him/her in. o o     Mr./Mrs./Miss ... will see/receive you now. o    If you’ll just follow me, Sir/Ma’am/Miss. This way, please. Please follow me. I/He/She will take you to his/her office. o o o o                            Is Mr./Mrs./Miss ... expecting you? Do you have an appointment? Did you make an appointment? Have you got an appointment? o o o o               I’m sorry, but Mr. Platt is not in today. I’m sorry, but Mr. Platt is in a meeting at the moment. I’m sorry, but Mr. Platt has just left/gone out. o o o I’m sorry, but ...  I’m afraid ...  I’m afraid Mr. Platt is not in today. o  o o o o  Take the elevator to the ninth floor. Mr. Schroeder’s office is to the right when you get out. o    Would Would Would Would you you you you like like like like to to to to   wait for a few minutes? leave a message? make a new appointment? come back later? 
  • 5.  If you’d ... (  Would you ...      Would you     If you     Would you ...  If you’d ...  If you’d like to wait for a few minutes. o  If you would ...)    (.)  Sir/Ma’am/Miss /   /    /  Sir/Ma’am/Miss     Sir (     Ma’am ( Miss (    )              Sir/Ma’am/Miss         )     )  : Good morning, Ma’am. May I help you? o   : I’m Pat Brown from Comtech. I have an appointment with Mrs. Novak of auditing department. : Please have a seat. I’ll tell her that you’re here. Mrs. Novak : Mrs. Novak. Mr. Brown from Comtech is here to see you. Novak : Please send him in.    : Mrs. Novak will see you now. If you’ll just follow me, Sir.  : All right. : How do you do, Miss? Could I help you? o   : I’d like to see Mrs. Novak. I’m Mitch Carson from May Company. : Is she expecting you?   : No, I’m afraid she isn’t. : If you’d like to take a seat for a moment.    : I’m sorry, but she is in a meeting at the moment. Would you like to leave a message for her?
  • 6.  | 3 (Asking General Questions)                         o o o o Please take/have a seat. Please sit down. Have a seat, please. Please be seated. o Thank you.   o o  Do/Would you care for some coffee/tea? Would you like some coffee/tea?     
  • 7. o Can/May I offer you a cup of coffee/tea? o o Yes, please. Yes, thank you. o o No, /thank you/thanks/. I can’t/don’t drink. ... No, thanks.                                           o o o o                 How do you like Bangkok? When did you arrive? How was your flight? Is this your first trip over here?        Question words      Who ...? What ...? When ...? Where ...? Why ...? Which ...? How ...?   question word       2       1. Question word + /is/am/are/was/were/has been/have been/will be/ ...? 
  • 8.  Where is your company? Who are your customers? What are your main products? 2. Question word + do/does/did/has/have/etc. + ...? o o o  o o o When did you arrive? When will you go back? Which products would you like to purchase?   Mr. Watson Suchai : Good morning, Mr. Watson. Watson : Good morning, Khun Suchai. Suchai : Have a seat, please. Watson : Thank you. Suchai : Would you care for a cup of coffee? Watson : Yes, thank you. Suchai : When did you arrive, Mr. Watson? Watson : Just arrived this morning. Suchai : Did you have a nice flight? Watson : Yes, it was a smooth flight, as smooth as silk. +
  • 9. 4   (Explaining One’s Position and Job Function)                               Let’s get down to business. Let’s get started. o o                    I work for Ford Motor in marketing.* I run Maxwell’s branch offices in the northern part of the city.* I am responsible for production planning. I am in charge of customers’ accounts. My job mostly deal(s) with personnel training. I look after recruitment section. I take care of advertising and promotion. I see to the company’s maintenance and security. My job involves a lot of travelling. o o o o o o o o o        I am an assistant manager. I work as a training officer. I work in the marketing department.  o o o   Perhaps we could talk about the subject of our meeting. o o o o         Over me, there are production manager and managing director. I report to financial manager. I am responsible to personnel manager.    
  • 10. There are sales manager and two sales teams under me. o         / I work for Ford in marketing. I am in charge of personnel training section and I report to personnel manager. There are two sales teams under me. I work in the marketing department. I look after upcountry marketing section. I report to sales manager and there are eight sales representatives under me. o o  o o o o o   *         What do you do? Whom do you work for? What company do you work for? What is your position? What are your responsibilities?  
  • 11.  | 5 (Talking About a Company)                      o The company was /founded/established/set up/ in 1912.  o o o o o o o o  The company is divided into ... Our parent company is ... We have subsidiaries in ... We’ve got branches in ... Our main branches are in ... We’ve got offices in ... We are a subsidiary of ... We’ve got affiliated companies in ...  
  • 12. Our main/major o o o o o o o o o o o client(s) competitor(s) current project(s) customer(s) domestic/foreign supplier(s) problem(s) product(s) service(s) target(s) is/are has/have been will be used to be ... . We manufacture/produce/supply ... We specialize in ... We import/export ... We target ... We market in ... We distribute our products ... Our markets are located in ... Our products are distributed ... We plan to market/distribute ... We hire/employ ... We represent ...  o o o o o o o We’d like to open up oversea markets. We’re interested in doubling our market share. It’s imperative/vital for us to get a new supplier. Our key interest is access to markets in Europe. Quality of service is extremely/very important to us. Foreign market is a lower priority. Oversea customer is of lesser importance to us. o o o Currently, we are the second largest advertising company. Our annual turnover/profit/etc. is over $30 million. Exports now account for 40 percent of our turnover.  o o  The company was founded in 1960. Our parent company is SJD. Our main branches are in San Francisco and San Diego. Our major products are Beachmobiles, so we’re interested in opening up markets in other cities in the west coast. Our company was founded in 1940. The parent company is IBM. We’ve got branches in three continents. We have four offices
  • 13. o here in Thailand, two in Bangkok. Our major clients are many five-star hotels and resorts. Set up in 1973, the company is divided into four departments: sale, customer service, factory and warehouse. Our main products are mobile telephones and pagers. We export to countries in Southeast Asia and Europe, and we plan to distribute our products in the US and Australia in a few years. 6  (Requesting Information)                        I was wondering if you’d mind telling me in detail about your products. I was wondering if you could tell me about your after sale service. I wonder if you’d mind my asking you about method of payment. Do you think I could ask you when the merchandise will be delivered? I wonder if you could tell me the conditions of your installment plan. Would you mind telling me the future plan of your company? Do you think you could tell me about the local markets for your products? Could you possibly tell me the names of your customers? Perhaps you could tell me a little bit more about your projects priority. Do you happen to know sale potential for this type of service? I’d like to know if full payment is required for delivery. I’d like to ask you whether you require other documents. Could you tell me something about your sale policy, please? Will you tell me a little bit more about after sale service? Can you tell me about your current projects? Do you know whether we need to open an account with you? Please tell me if you give special discount for first time customer. o o o o o o o o o o o o o o o o o          question word (   is/are, do/does, has/have     3) can/could 
  • 14. How much do they cost? Do you still make/sell the smaller version? Can I just ask you a few questions about your service condition? o o o 7  (Talking About Products and Services)                      / o o o o We have a wide range of merchandise to suit the market demand. Our products come in different/many colors/shapes/sizes/styles/etc. There are four types/kinds of this product. Our service can be divided into three types/categories.  o o o  / It consists of a base unit and a mobile unit. It’s made (up) of detector system and alarm system. It’s composed of plastic and metal.  o o o  / It’s used for detecting thermal emission. It’s used as a thermal detector. It’s suitable for factory use.  / o o o o It’s It’s It’s It’s a version of IBM 900. an alternative to the SQ model made by Comptech. kind of portable copy machine. similar to the new model IBM just put out.  o o o The merchandise/item is popular with young customers. It sells well in domestic markets. There is a/an decreasing/increasing/steady demand for this kind/type of service.
  • 15. It costs $250 a set. It retails at $50. Our services/goods are offered/presented at competitive prices. o o o Our products/services are well-known/reliable. The reliability/efficiency/etc. of our products/services is widely accepted/known. Our products/services enjoy worldwide/international reputation/demand/acceptance. o o o  o   : I was wondering if you’d mind telling me in detail about your products.  : Our products come in different shapes and sizes. Each set consists of a base unit, a mobile unit and accessories. It’s a variation of the EQ900 series, and it retails at $300 a set. o  : Would you mind telling me a little bit more about your service?  : Certainly. Our services can be divided into three types: short term, medium term, and long term. Each service is suitable for our customers’ need in different period. The service for each period is composed of four phases: counselling, planning, executing and evaluating.  : I’d like to know about the total cost of the product. o  : It costs $170,000, which is a very competitive price. It sells well in international markets. o  : Do you still make the smaller version?  : This is similar to the last small version we marketed a few years back. The item is quite popular with business people.
  • 16.  | 8  (Asking About Requirements)                             o o o o o o o o o o o o o     We’d like to ask you some questions about ... What are you looking for? What can we do for you? What do you want me to get? What kind of ... would you like/care for? What would you like to ...? What color/size/etc. would you like? What do you want to ...? Would you like (to) ...? Would you care to ...? Would you be interested in ...? Which one are interested in? Which one do you want?  
  • 17. Which one would you like? Which size/color/etc. would you rather have/order/see/etc.? Where do you want the goods to be delivered/sent/etc.? When do you want to ...? How much would you like to order/buy/purchase/etc.? How would you like us to send it? How would you like me to ...? Do you want (me) to ...? Are you interested in ...? o o o o o o o o o 9   (Stating Requirements)      o o o o o o o o o o o o o o o o           I’d like (to) ... I want (to) ... We need (to) ... We’re looking for ... I’ll have/take ... Let me have ... Give me ... We really want (to) ... We’d prefer ... The most important thing is (to) ... It’s necessary/important/urgent that we ... We need you to ... Could you ... I would like you to ... Please ... Can you ...  3  o o o Of course. No problem. All right. o We’re sorry, we can’t.        
  • 18. o I’m afraid I can’t. o o That could be a problem. We’re not so sure that/about ...     : What are you looking for? o  : Our company needs a wireless intercom system.  : Would you be interested in our IC-700 model? It has one main base station that can deal with as many sub-stations as you want.  : Could you show me how the system operates?  : Of course.  : We’d like to ask you some questions about your security service. o  : What kind of service are you interested in?  : We are looking for 24-hour security for an office building with four storeys.  : We offer three options. We have a two, a three, and a four men security team. Which one are you interested in?  : We’d prefer a two-men option. We need you to arrange the service as soon as next week.  : No problem. 10 (Explaining a Process)             2              First(ly), Second(ly), Third(ly) ... o o o   First, you place your order at our branch office. Second, you fax us your order form. Third, you transfer half of the payment into our account.
  • 19.   then, next, after that, at the same time, simultaneously, lastly, finally ... In the beginning, we process your order. Next we fax your order to our main factory. After that the merchandise will be transferred to our local warehouse. Finally, we contact your company and make delivery. o o o o     •    First, we process your order and then we fax it to our main factory. Next we transfer the merchandise to our local warehouse. The fourth step is for us to contact your company and make delivery.
  • 20. g  | 11     (Talking About Advantages and Disadvantages)                                 o o o o o What are the advantages/disadvantages? What would be the advantages in (v.1 + ing)? How/What could we benefit from (v.1 + ing)? What would be the benefits of (v.1 + ing)? Wouldn’t (noun) put us at disadvantage? o o o o What would be the advantages in ordering in bulk? How could we benefit from your insurance coverage? What would be the benefits of your sale promotion campaign? Wouldn’t your price increase put us at disadvantage? 
  • 21.  o o o o o        You’ll be able to ... . It will enable you to ... . The benefits from ... are ... . It will give you the benefits of ... . Your company will have the advantages of ... .  o o o o o You will be able to adapt our machine to some other uses. Our system will enable you to process orders much quicker. The benefits from using our products are cost-effectiveness and waste reduction. It will give you the benefits of easy access and total reliability. Your company will have the advantages of receiving full market report and evaluation within two weeks.  o o o o o o o        But there is a disadvantage, Mr./Mrs./Miss ... . It will/might be difficult to ... . You might find it ... . The system/product, however, has some limitations. It’s quite unfortunate that ... . (Even) Though the system/product/service can ..., it’s not designed to/for ... . The shortcoming(s) of the system/product/service is/are ... .  o o o o o  It might be difficult to use our product in a way that it’s not intended. You might find it unsuitable/inappropriate/inapplicable to other uses. It’s quite unfortunate that our service doesn’t include local market. Though the system can function under normal circumstances, it’s not designed for harsh weather conditions. The only shortcoming of the product is its price, I’m afraid.  o   / Willy : What are the advantages in merging the companies now? Kathy : You will be able to see the productivity of your company offset some of the losses suffered by my company, and the
  • 22. merger will enable your company to make better use of our production lines without having to start building new ones. o Tom : What would be the advantages in ordering in bulk? Sally : It will enable to save your money for each unit since there will be a 20 percent discount for a bulk sale totalling over 1,000 items.   o   / Barbara : Wouldn’t your price increase put us at disadvantage? Jack : You might find it disadvantageous, but it’s quite unfortunate that the hike in sale-tax forces us to increase our price by 2 percent. 12 (Asking Specific Questions)               o o o            May/Can I (just) move on to another question? May/Can I/we (just) ask you about (your) ...? May/Can I (just) ask you a few questions about (your) ...?  Roughly, how many/much do you ...? Can you give me an idea of what/how (many)/etc. ...? Can you give me a general idea/an overview of ...?  o o o        o o o    What emphasis do you place on ...? How much emphasis do you place on ...? How important is/are ... to you? 
  • 23.      Do you mean that ...? When you say ..., do you mean that ...? Does that mean ...? o o o   Warawut : Can I move on to another question? o Sirin: Yes. Warawut : Roughly, how much do you want to cash in on our first housing project? Sirin : It’ll be around 100-150 million baht. Warawut : Does that mean you are quite sure that the real estate business will be picking up next year? Sirin : I’m pretty sure that it will. JR : May I ask you about the firm’s present policy? o Vince : Please. JR : Can you give me an idea of the things you would do to improve your troubled finance company? Vince : We are fortunate in that we have set aside emergency fund for this kind of situation. For the future, we’ll be concentrating on managing our non-performance loans some of which show signs of recovery. 13 (Asking for Opinions)         WEAK | | | |         6                           Would I be right in thinking/assuming that you expect to increase your order? Am I right in thinking/believing that your company is satisfied with our service? Do you consider that our products are selling well in local market?
  • 24. | | | STRONG Do you believe that your products can help increase our sale volume? Do you think our prices are high? Don’t you think that our service can help you reduce the operating cost? Are you absolutely convinced/positive/sure that your machine is suitable for us? Do you really believe that our performance is not on target yet? Do you really think that price reduction won’t increase sale?          yes no   How do you feel about ...? What do you think about ...? Why do you think/feel (that) ...? o o o  o     Brad : From the survey we did at your firm, am I right in assuming that you are generally satisfied with our service? Christy : Pretty much so. o Keanu : Do you believe that your system can help us with our accounting and filing? Sharon : Absolutely. It can help you in other areas of work too. o Matt : Don’t you think that your work would be much enhanced with our TM-7076? Keith : I’d sure hope so.
  • 25.  | 14 (Giving Opinions)          WEAK | | | | | | | | | | | | STRONG I tend to think that this item will sell well in domestic market. I’m inclined to think that you offer the type of service that our company wants.* From my point of view you cannot find a better bargain than this. To my mind, the prices used to be a little lower. As I see it, the new model is quite different from the old one. I believe that you will find this new product suit your production plan.* I think/consider/feel that we need to revamp our marketing policy.* In my opinion, your service has been slow lately. I really feel that we have a wide range of products to cater to your need.* I really do think that my boss will agree to your proposal.* I certainly/definitely think that we can ship the items to you within
  • 26. one week.* I have absolutely no doubt that we can conclude the sale by next month. I strongly believe that you will be satisfied with our merchandise.* I’m convinced/sure/positive that we can give you special prices.* ( *)       2 don’t  not   I don’t believe that ... . I don’t think/consider/feel that ... . I certainly/definitely/really don’t think that ... . o o o      I tend to think that this item won’t sell well in domestic market. I’m inclined to think that you don’t offer the type of service that we want. o o  o doesn’t  Roger: Would I be right in thinking that your projection of sale increase will be correct? Mary: Yes. Have you seen all those orders that came in this morning? They alone account for 2 percent increase. o Sue: Are you sure that your system is compatible with ours? Dave: I’m positive. o Clark: Why do you think that an expansion does not deserve high priority in next year’s plan? Julie: Well, look at the present world economic situation; I don’t think recovery will come soon. So, consumption trend would be on the down side for a couple of years.  15   (Making Suggestions)          2                  
  • 27.  o o o o o   Do you have any (other) suggestions? Would you like/care to make any suggestions? Any suggestions? What would you suggest? I’d/We’d like to hear your suggestions?   o o o o o o o  Why don’t you I suggest you (I think) you should compare our prices with those of other companies before making a decision? I (would) advise you It’s advisable to place your order now. How about placing your order next week? I (would) recommend these two items for your business.   o o o o o o o o o o o   I think we should I suggest we We’d better Let’s Why don’t we Shall we discuss this matter again tomorrow.(?) We’ll have to We ought to We should Couldn’t we What if we    (.) (  o o  ) He/She/They recommended/suggested that you study the item first. He/She/They advised us/you to compare the prices first.      o   That’s a good/terrific/etc. idea/suggestion.   
  • 28.   I don’t think that’s a good idea. I don’t think (n.) is (n. adj.) I don’t think (n.) will (v.)  I don’t think bulk order is economical. I don’t think advertisement will increase sale. o o o o o      I’m not (so) sure about that. o       Marc: What would you suggest we do to increase our production? o Mitch: I suggest you improve your production line by replacing old machineries with new ones. Susan: We want to expand our operation abroad, and we’d like to hear your suggestions. o Alan: It’s advisable to do some market researches first to see if there is enough demand for your product.     Tony: I’d like to hear your suggestions on sale campaign for this coming spring. o Margaret: How about making a spot commercial for television? Tony: Terrific idea. Larry: Do you have other suggestions? o Susan: What if we do it by installment payment? Larry: Yes, that’s the idea.  o     Barry: Would you like to make any suggestions? Scott: I think you should delay the order for a while. Barry: I don’t think the delay would help us in the long run. o Ed: Any suggestions?
  • 29. Jan: We ought to put the whole production line on hold for a few days. Ed: I don’t think that will work. We still have many orders to be filled. 16  (Stating Option and Proposals)                  How about v.1 + ing? Have you considered (the idea of) v.1 + ing? We/You could v.1. We/You could either v.1or v.1? There are several possibilities for v.1 + ing. There are a number of ways to v.1. You (can) have a choice of/between ... . You have the options of ... . I’d like to present the following options for your consideration ... . o o o o o o o o o          Let’s go through each of these options in (more) detail. I think we should look at each option in turn. I suggest we examine the option in more detail one by one. o o o           o o o  o o o I propose/recommend/suggest that we ... . We propose that (we) ... . Our proposal is to ... .       Alternatively, we could ... . It could/would be a good idea to ... . May be a better solution would be to ... .   
  • 30.  | 17  (Replying to Proposals)      4 (accepting reluctantly) (rejecting) o o o o o o o    (accepting)    (raising objections) Yes, I’m (all) in favor of that. I totally accept that. That’s got to be the best option/proposal. That’s a very good idea. That would be acceptable. I fully/completely agree. I think we could go along with that.  o o o  I suppose that’s our/my only option. I’d accept that, but ... . That may be so, but ... .  
  • 31. That may/might be right, but ... . There doesn’t seem to be much choice. Up to a point. To a certain extent. We have no alternative. I’d have to consider ... . o o o o o o   o o o o o I’m afraid that might not be feasible because ... . I’ve got a few reservations about that because ... . There are a few problems with that proposal/option. That proposal/option poses some problems. It’d depend on ... . o o o o o o o o I’m sorry, but I’m not very happy about that. (I’m afraid) I can’t accept that. I can’t go along with that. I don’t accept that. It’s not acceptable. I find it (very) difficult to accept your proposal. I’m afraid that wouldn’t ... (v.1). I’m afraid we couldn’t accept that.  o  Mike: We could place our order by the beginning of each month. Mary: That’s a very good idea. We can make our delivery by the third week of a month, then. o Marty: There are a number of ways to design our systems to your company’s requirement, and the prices vary from $15,000$20,000. Nick: I think we could go along with that.   o Jay: There are several possibilities for product improvement. Julie: That may be right, but it will cost us a lot of money. o Pete: You have the options of laying off a few hundred workers or closing down the factory.
  • 32. Norm: There doesn’t seem to be much choice.   Richard: We can pay you in cash by the end of each month. o Roger: I’m afraid that might not be feasible because we clear our monthly account by the twenty-fifth of each month. Tim: How about sending you a new shipment? o Mary: I’m sorry, but I’m not very happy about that. Chang: We could cut down our staff to half. o Michael: I’m afraid that wouldn’t work. 18  (Negotiation)                    2         We We We We o o o o  would/could (v.1) if there was/were ... . Would/could (v.1) if you (v.2) wouldn’t/couldn’t (v.1) unless there was/were ... . wouldn’t/couldn’t (v.1) unless you (v.2).  If your company accepted our terms, we would provide free maintenance for one year. Unless there was an advanced payment, we couldn’t deliver the goods. o o    o o        We could give you a twenty percent discount if there was substantial order. We couldn’t provide transportation unless you ordered over fifty boxes.
  • 33. If you (v.2), we’d be prepared to (v.1). If you (v.2), I think we’d have a deal. If you (v.2), (I think) it would be acceptable. We’d have no objection provided that ... was/were ... . We’d have no objection provided that you (v.2). If ... was/were ..., we’d be prepared to agree to the proposal. o o o o o o   If you purchased the whole package, we’d be prepared to close this deal. We’d have no objection provided that there was no delayed payment. If there was no additional charge, it would be quite acceptable. o o o  )   1  We’ll be able to (v.1) provided that there is/are ... . If you accept ..., I may be able to (v.1). We’ll agree to (v.1) provided that you allow ... . o o o   We’ll be able to accept your terms provided that there are no further objections. If you accept our proposal, we may be able to give you special discount. We’ll agree to give you a discounted rate provided that you allow us two weeks to deliver the goods. o o o  o (    + Karl: We could send you a new shipment of there was any defect in any of our shipments. Leslie: If you would do that, we’d be prepared to do business with you. o + Art: We would provide delivery if your order is over 1,500 baht. Paul: We have no objection provided that the merchandise arrived packed in crates. 19  
  • 34. (Clarification)                                         /   (So,) if I understand you correctly, you feel that ... . (So,) if I’m not mistaken, you’re saying/proposing that ... . You mean ..., then. Do you mean ... when you say ...? Am I correct in understanding that ...? Is it my correct understanding that ...? o o o o o o /  That’s right/correct. Besides that, ... Exactly. What’s more is/are ... Moreover, ... That’s exactly/quite right/correct. Actually, ... That (really) isn’t so. What I meant is ... That’s not quite what I meant. o o o o o o         /           I see what you mean. I see your point. That’s certainly worth considering. o o o  /      I appreciate that, but ... I take your point(s) about ..., however, ... I’m not (quite) sure how practical/realistic that would be. o o o  o    Jeff: If I understand you correctly, you feel that our delivery schedule should be adjusted to your production timetable. David: That’s right.
  • 35. Mitch: Am I correct in understanding that the whole sale package includes training and maintenance? o Butch: That’s right. Besides that, we will also provide free repair for the next two years. Mitch: That’s certainly worth considering. 20 (Concluding and Settling)                                  agreements summarise Perhaps I could just our conclusions so far. Maybe sum up decisions  o o  We’ve agreed to ... . You’ve agreed to ... . As (we) agreed,    o The question(s) of ... remain(s) to be clarified/discussed. There are  deal with we'll ... . take care of you'll be responsible for   o a few a couple some of outstanding points (that) need to be discussed.  We’ll/You’ll set up a meeting ... . 
  • 36. o o o o We’ll/You’ll get further information about .... By our next meeting we’ll/you’ll have ... . We’ll discuss the issues/questions of ... at our next meeting on... . The question(s) of ... will be taken up at our next meeting on ... .  o o o o o    Have I covered everything? Is there anything else you’d like to add? Is there anything you wish to add? Would you like to add anything? Have I missed anything?  o Eric : May be I could just sum up our agreements so far. Our company has agreed to purchase electrical supplies from your company, and you’ve agreed to supply us the merchandise within 2 weeks of our orders. The questions of the method of payment and mode of delivery remain to be discussed. So we’ll set up a meeting to talk about these sometimes next week.
  • 37.  | 1  (First Greeting)                  o o           2                        o o   Good morning/afternoon/evening. How do you do?   I’m (very) pleased/delighted to meet you. It’s (very) nice to meet you.    
  • 38.   Hello. Hi. How are you? o o o    Good/Nice/Glad to meet you. Pleased to meet you. Good/Nice to have you with us. ( Good/Nice to be here. (  o o o o   2   ) )  Good morning/afternoon/evening. How do you do? o o    It’s (very) nice to meet you too. I’m pleased/delighted to meet you too. o o   Hello. Hi. o o    Nice/Good to meet you too. Pleased to meet you. Good/Nice to have you with us. ( o o o  o       )  A: Good evening. How do you do? It’s nice to meet you. B: How do you do? I’m pleased to meet you too. o A: Good afternoon. I’m Chris Wood. How do you do? I’m pleased to meet you. B: Good afternoon. How do you do? I’m delighted to meet you too. o A : How do you do?
  • 39. B : Hi. A : Hi. How are you? o B : Hi. How are you? 2 (Identifying Yourself)            (Hello,) (Hello,) (Hello,) (Hello,) (Hello,) o o o o o             I’m ... . my name is ... . let me introduce myself, I’m ... . . allow me to introduce myself, I’m ... .   A: Good morning. I’m Scott Carson. How do you do? It’s nice to meet you. o B: How do you do? I’m pleased to meet you, too. A: Hello, my name is Julie Dow. Nice to meet you. o B: How do you do? I’m Roger Scott. Pleased to meet you.  A: How do you do? Let me introduce myself, I’m Jon Astin. o B: Pleased to meet you. Mine’s Susan Jacob. + A: Glad to meet you. My name is Richard Clarks. o B: Nice to meet you. Lora Smith.         o o    You must be Mr./Mrs./Ms. ...? Are you Mr./Mrs./Ms. ...?    
  • 40.       o A: You must be Ms. Resnick? B: Yes, that’s right. A: Hello, my name is Jeff Eastbrook. I and your brother work in the same office. I’m pleased to meet you. B: I’m pleased to meet you, too.
  • 41.  | 3 (Subsequent Greeting)             o o o         (Hello, Mr./Mrs./Ms. ... .) It’s (very) good/nice to meet you again. (Hello, Mr./Mrs./Ms. ... .) I’m (very) pleased to meet you again.   How are you?  o o       (Hello, Mr./Mrs./Ms. ... .) Good to meet you again. (Hello, Mr./Mrs./Ms. ... .) Pleased to meet you again.  How are you?
  • 42.    o (Hello, Mr./Mrs./Ms. ... .) It’s (very) good/nice to see you again. o (Hello, Mr./Mrs./Ms. ... .) I’m (very) pleased to see you again.   How are you? How have you been?   (Hi, Mr./Mrs./Ms. ... .) Good/Nice to see you. (Hi, Mr./Mrs./Ms. ... .) Great to see you. o o   How’s everything going? How have you been? How are things?  1)  (       )  ‘too’   (Hello, Mr./Mrs./Ms. ... .) I’m pleased to see/meet you again, too. (Hello, Mr./Mrs./Ms. ... .) It’s good/nice to see/meet you again, too. 2)      How are you? How have you been? I’m very well, thank you. (I’m) fine, thanks. Very well, thanks.* Not too bad. So so.* Not too good, I’m afraid.* Absolutely awful/terrible.* ( * are things?     How’s everything with you? )  How about you? And you? (And) What about you?    How
  • 43.    A : Hello, Miss Jones. It’s nice to see you again. o B : Hello, Mr. Jensen. I’m pleased to see you again, too.     A : Hello, Mrs. Karlstein. It’s good to see you again. o B : Hello, Mrs. Shaw. I’m pleased to see you again, too. How are you? A : I’m fine, thanks. What about you? B : Not too bad. A : Hello, Ms. Lawrence. It’s nice to see you again. How have you been? o B : Hi, Mr. Ellis. I’m very well, thank you. It’s good to see you too. How’s everything with you? A : OK. 4 (Daily Greetings)             o                 (Good) Morning/Afternoon/Evening.  good o o   (  )  /  Hello. Hi.   o o How are you? How are you doing?    
  • 44. How are things? How have things been? Is everything OK? Is everything all right? o o o o         How was your holiday/vacation/trip/etc.? How was the party/concert/etc. last night? How did the meeting go? Did the presentation turn out all right? o o o o    Very well, thanks. Not too bad. Fine, thank you. All right. o o o o     How have things been with you? How about you/yourself? Is everything going /OK./all right/ for you? o o o         (Very) good. (Very) interesting. (Very) well. OK. Boring. o o o o o etc.  o  A: Hi. How are things? B: Very well, thanks. How about you? A: Not too bad. o A: Hi. How are you?    
  • 45. B: Fine, thanks. How was your vacation? A: Relaxing. o A : Hi. How was the party last night? B : Boring. o A : Hi. How did the presentation go this morning? B : All right, I guess.
  • 46.  | 5    (Suggest Using First Names)         o o o o o o   I am Christopher Russell. My name is Jonathan Brooks. Jennifer Jensen is my name. o o o                Please call me Chris. You can call me Jon. Most people call me Jenny. Call me Dave for short. But I’m more used to Alex than Alexander. It’s easier to call me Pete, instead of Peerapol.      
  • 47. OK./All right. I’ll do that. o o                 )            2.  “ ”      “ ” “ ”   “ ” (shit                           “  ” porn “ shit )    A : My name is Katherine. B : Will it be all right for me to call you Kathy? A : Sure. I’m more used to Kathy than Katherine. B : All right. o A : I am Warawut. You can call me Willy. It’s easier to pronounce. B : OK. I’ll do that. 6 (Introducing Third Parties)                    ”   “ ”    “ ” “      o (  Can I call you Dave (for short)? Will it be all right (for me) to call you Kathy (instead of Katherine)? o o 1.                 ”   
  • 48.            1) Mr./Mrs./Ms. . Mr./Mrs./Ms. . Mr./Mrs./Ms. . Mr./Mrs./Ms. .  , let me introduce Mr./Mrs./Ms. , I'd like to introduce Mr./Mrs./Ms. , allow me to introduce Mr./Mrs./Ms. , may I introduce Mr./Mrs./Ms.  2)   He/She is our /marketing manager/sale supervisor/. He/She is a colleague of mine from /   1) , , , ,  2)   I want you to meet can I introduce this is . meet .   He/She works for A friend of mine. My wife/friend/etc. He/She’s with  Andrew    Andrew   o . . . .   Mrs. Brown Mrs. Brown  : Andy, I want you to meet Mrs. Brown. She is the company’s general manager. And Mrs. Brown, I’d like to introduce Andrew Morton, a friend of mine.     .
  • 49.                        (        )   A : Mrs. Brown, I’d like to introduce Mr. Levi. He is a colleague of mine from Watson & Friends. A : Mr. Carson, may I introduce Mike Levi. He is a friend of mine from the high school. A : Mr. Lawford, allow me to introdvce Jennifer Lange. She is a new Junior member of our firm. o o o     A : Kathy, I want you to meet Kevin. A friend of mine from college. A : Butch, this is Steve Ellis. He’s with Comtech. A : Doug, meet Jeff. He works for our computer graphic department. o o o 7 (Starting a Conversation)     1)                  What is the weather like in / ? What was the weather like when you left Boston? What’s the weather been like in San Francisco? How do you like today’s weather? The weather’s been great today, don’t you think? So, how was the weather in Tokyo? Is the weather always like this? Isn’t this weather terrible/wonderful? 2) / How was your flight? Did you have a good trip? Where are you travelling to? Where are you off to next? 
  • 50. Have you ever been to Taiwan? Have you ever visited Paris? 3) Is this your first visit to / ? Have you been to / before? How long have you been here? When did you arrive? How long are you staying? How long are you going to be here? How long are you planning to stay? 4)  So, where do you live? Which part of / Whereabouts in / Whereabouts is that? Do you live in ? are you from? do you live? 5) Are you married? Is/Are your wife/children with you here? Do you have any family? How many children/kids do you have? How old are they? 6) What do you do? What’s your job? Who do you work for? What do they do? Where are you based? And what exactly do you do? How long have you been (working) there? 7) / So, what do you do in your spare time? Are you interested in painting/football? Do you play golf? 8) Where are you staying?
  • 51. Is it comfortable? How is your hotel?  o   A : What is the weather like in Bangkok? B : Oh, it’s hot and humid but it’s nice in December. o A : How was your flight? B : It was a bit bumpy. Other than that it was all right. o A : When did you arrive? B : I just came in last night. o A : So, where do you live? B : I live in Los Angeles. o A : What do you do? B : I’m an computer analyst. o A : So, what do you do in your spare time? B : I like to read and play sports. A : What kind of sport? B : Tennis, basketball and bowling. o A : Where are you staying? B : At the Hilton.
  • 52.  | 8 (Inviting & Accepting)          (  (                  ) )  I was wondering if you would like to join us for a meal. We were wondering if you would like to go for dinner tonight. I/We would like to invite you for dinner tomorrow evening. Would you like to go out for lunch? Do you feel like playing golf tomorrow afternoon? What/How about a game of tennis after work? How about going to a concert next week? Why don’t you join us for a drink? Why not come for a quick lunch? o o o o o o o o o  (    )          
  • 53. That’s very kind of you. Thank you very much. Thank you for inviting me. Thank you. Thanks. o o o o o  That would be very nice. I’d like that very much. I’ll look forward to it/that. I’d love to (come). I’d be delighted to (come). That’s a good/great idea. What a good idea. That sounds good/great/fun. An excellent idea. o o o o o o o o o  o   A: I was wondering if you would like to join us for a meal. B: That’s very kind of you. I’d like that very much. o A: How about a game of golf this weekend? B: That sounds fun. o A: I’d like to invite you for lunch tomorrow if you are free. B: Thanks. I’d love to. 9 (Declining an Invitation)     o o o o o    3   That’s very kind of you. ... . Thank you for inviting me. ... . Thank you very much. ... . Thanks for the invitation. ... . Thanks. ... .      
  • 54. o o o o o o o o o o o o o o o o o That’s very kind of you but unfortunately ... . I’d love to but ... . But I’m afraid I can’t (come/etc.). But unfortunately. But I can’t. But I can’t make it then. Well, actually ... . ... ... ... ... ... ... ... ...  I have another engagement then. I’ve already arranged something else. I’m very busy (then). I won’t be here (tomorrow). (Sorry, but) I can’t (come/etc.) I have something else going on then. I need an early night. I’ve got a meeting/ a flight to catch/etc. tomorrow morning.  A: Would you like to go for a drink? o B: Thank you for inviting me. I’d love to, but I’m very busy at the moment. A: Why not go out for lunch? o B: Thanks, but I can’t. I’ve already arranged something else.      How about tomorrow/next week/etc.? o   What a pity. That’s too bad. Too bad. o o o    o o o  Perhaps next time. Maybe some other time. Maybe another time.  o    A: How about a drink after work?   
  • 55. B: Thanks for the invitation, but I can’t. I need an early night. Maybe next time.  o  A: Would you like to a football game tomorrow? B: No, thanks. I have lots of work that need to be done by Sunday. A: What a pity. Maybe another time. o A: Why not come out for a quick lunch with us? B: I’m afraid I can’t, I still have a lot of work left and I have to finish all of them by 4 today. A: That’s too bad. Perhaps some other time.
  • 56.  | 10 (Making Arrangements)             o o o o I thought we might go to this evening. I’ve booked/reserved a table for at . I’ve got us tickets for a concert/football game this weekend. I have tickets for a play at . o o o o o Shall I pick you up (at ) about ? I’ll pick you up about . I’ll ask ... to pick you up about . Shall I come to tomorrow morning, about I’ll come by and get you at ? o o o I’ll wait in/at . Shall I pick you up at ? Where would you like to meet? ? 
  • 57. I’ll pick you up at o  .  A: I was wondering if you would like to go to a play tomorrow night? o B: That’s very kind of you. I’d like that very much. A: I have two tickets for the Playhouse. I’ll pick you up at work about 17:30.  11  (Before a Meal-1)         -1       o o o o o How/What about a drink? How about some beer/whiskey/wine/etc.? Would you like a drink? Would you like some beer/wine/etc.? May I offer you a drink?* o o o o Good idea. That would be nice. Yes, please. That’s very kind of you.* ( o o o o No, /thanks/thank you/. I’m afraid I can’t. I’m sorry. I don’t drink. I’d love to but ... .       *)   What What What What o o o o  o o o  would you like? about you, ? What will you have? can I get you? would you like to drink?   What can I get you then? Will you have soft drink or something? What would you have for a drink then?   
  • 58. Would you like some juice/Coke/etc.? How about some juice/Coke/etc.? What would you like to have? o o o      o o o o o I’d like a whiskey. Could I have a gin and tonic (,please)? I’ll have a dry Martini, please. Mine’s a glass of white wine. A Coke, please. o o Could I/we have I’d/We’d like           /This is/These are/ on me. Let me get /this one/these/. Let me treat you. This is my treat. I’ll get the bill. Allow me to pick up the tab. o o o o o o  o , please? , please.   A: Would you like some wine? B: Yes, please. o A: Would you like a drink? B: I’m sorry. I don’t drink. A: What would you have for a drink, then? B: I’ll have a Coke.  
  • 59.  | 12  (Before a Meal-2)           -2     May I have the menu? Menu, please. o o              o o o o Would you like me to help you with the menu? Would you like me to explain some of the dishes for you? Do you want me to explain some of the dishes for you? Do you need any help with the menu?  o o o o It’s It’s It’s It’s      a bit like ... . similar to ... . the same as ... . very much like ... .        
  • 60. It’s It’s It’s It’s o o o o   made of ... . got ... in it. cooked with ... . a sort of ... .       It’s cooked with ... . It’s a sort of ... . It’s a kind of ... . That’s ... . It’s a bit like ... . o o o o o   ...   o o It’s cooked with fish/meat/soup/etc. It’s a sort of fish/meat/soup/etc. o It’s baked/boiled/roasted/steamed/grilled/stir-fried/etc. o o o It’s hot/spicy/sweet/etc. It tastes hot/sour/sweet/spicy/salty/etc. It tastes like goulash. o o o o It comes with /a sauce/a dressing/etc. It’s served with a roll/hot cake/etc. You eat it together with cream and jam. It goes well with white wine.    o o Wiener schnitzel. What’s that? What’s Wiener schnitzel? o o o What do you recommend/suggest? What would you recommend? What do you think I should get/order?  o  I’d recommend ... .  
  • 61. What about ...? You could try ... . Can I suggest ...? o o o   It’s usually good here. They serve good ... here. It’s very good/delicious. I think you’ll like it. It’s a local speciality. o o o o o       OK. I’ll have/try that.     No, I think I’ll go for ... . No, I think I’ll have ... . No, I think I’d prefer ... . o o o      A: Do you need any help with the menu? o B: Yes, please. I’m not quite familiar with Asian food. What would you recommend? A: How would you like to try Tempura? It’s made of shrimp, squid and egetables dipped in batter and deep-fried. B: And you eat them plain like that? A: It comes with a soy sauce, but it’s not salty, though.  13  (Before a Meal-3)             -3           / o o o o (Do) you like seafood? Can you eat meat? How about ...? How does/do ... sound to you?  o Yes, I really love it.   
  • 62. Yes, I love it. Yes, I like it very much. Yes, I really like it. Yes, I like it. It’s /OK/all right/. I can eat it. No, I don’t like it much.* No, I don’t really like it.* No, I don’t like it.* No, I really don’t like it.* No, I really don’t like it all.* No, I hate it.* No, I really hate it.* o o o o o o o o o o o o o *     it.)    really like it very much.            (I’m allergic to  I’m afraid I don’t              Have you ever tried ... (before)? Have you had ... (before)? o o  o    A : Do you like seafood? B : Yes, I love it. What about you? A : I can eat it. How does fried squid sound to you? B : Good. I’d like that. o A : How about some dessert? B : I’m afraid I don’t really like it very much. A : How about some fruits? B : Yes, I really like fruits. 14  (Before a Meal-4)     o o o o o  -4   I think I’ll have the ..., please. Could we have two/three/etc. ..., please? I’d like ..., please. ... for me, and ... for /my friend/the lady/etc/. I’ll have ..., please.        
  • 63. Could I have ..., please? Could you get me ..., please? May I have ..., please? ..., please. Do you have ...? o o o o o               *)          Excuse me. I need to ... . Would you excuse me? I must ... . o o   Waiter : What would you like, miss? Nora : I think I’ll have vegetables tempura, please. Waiter : How about you, sir? Nikky : I’d like pepper steak, please. Oh, could you get me a butter knife, please? Waiter : Yes, sir. o   Could you pass me ..., please? Please pass ... o o o  ( Nora : Could you pass me the salt, please? Nikky : Sure. Here you go. Nora : Oh, may I have the pepper, please? Nikky : Here. Excuse me. I need to go to the restroom for a minute. Nora : All right. 
  • 64.  | 17 (Going Out)                          o o o o o o Would you like me to show/drive you around the town? Would you like to do some sightseeing? Where in the city would you like to go? Is there any place that you’re interested in going to? Where would you like to go? Any particular place of interest that you’d like to see? o o o o o What do you think of the show/movie/play? How do you like the show/movie/play? Was it a good show/movie? Did you like/enjoy the show/play/concert/etc.? It’s such a good film/show, won’t you say?  o Which team do you think will win?   3    8   
  • 65. How is doing this season? Are they going to the playoff? Who are they playing against today? Is any good? Is   playing today? What is their record so far? o o o o o o  Would you care/like to dance? May I have the honor of this dance? Would you mind joining me in a dance? o o o 18 (Showing Appreciation)                I’m very grateful. (  Thank you very much. Thank you (very much) for ( Thank you (very much) for It was (very) kind of you to I really appreciate your hospitality. Thank you. Thanks for  1 + ing * ( Thanks for * (  dinner). Thanks  * (  Steve). *  o o o o o o o o o o o   )  your help).  1 + ing (  helping me).  1 (  invite us).  coming by).  o o o o o o o o o It’s been a very pleasant visit. The meal was delicious/excellent. I have enjoyed myself. I have had a good/great time. It was quite enjoyable. I enjoyed the show/play/game very much. It was great fun.* It was very good.* I enjoyed that.* *    o o   ( You’re (very) welcome. Don’t mention it.         )   
  • 66. That’s (quite) all right. (It is/was) my/our pleasure. Not at all. That’s OK. o o o o   A: Thank you very much for showing me around. I really appreciate it. I’ve had a great time. o B: You’re welcome. A: Thanks for dinner. It was very good. o B: My pleasure. 19 (Ending Conversation)                         I really must be going/leaving. I really should be getting back home/to work. I think I really should be going. I’ve got to be going now. I must get back to work. I’d better be moving/going/getting on my way. I guess I ought to get back. I hope you don’t mind, but I’ve got to go now. I should be on my way. o o o o o o o o o           It’s rather late, and I’ve got to get up early tomorrow. I’ve got a lot to do this afternoon/tomorrow. I have an appointment at . It’s a long drive back. It’s getting very late, and I’ve got an early morning meeting. o o o o o       Thank you for coming. It’s been (very) nice/interesting talking to you. We’ll have to get together (again) sometime. So I’ll see you again soon. I’d better let you go. I’d better not take up any more of your time. o o o o o o  o  A: I really must be going. It’s rather late, and I’ve got an early morning meeting.
  • 67. B: Thank you for coming. We’ll get together again some time. A: I guess I ought to get back to the office. I’ve got a lot to do this afternoon. o B: I’d better let you go. So I’ll see you again soon, I hope. 20  (Leave-taking)      Goodbye. Good night. ( o o        2    ) )  Bye. o     I’ll be seeing you. See you later/soon/tomorrow/etc. Take care. See you in a few days/next week/etc. Have a good day/weekend. Keep in touch. See you around. o o o o o o o   A: Goodbye. It’s been nice meeting you. B: I hope we’ll meet again. Goodbye. o   ) It’s been (very) nice meeting you. (  Thank you (very much) for ... . I hope we’ll meet again (soon). It was so nice meeting you. I’ll see you in . I hope you enjoy the rest of your trip/stay. I hope you have a good flight back. It’s been (really) nice seeing you again. It was a pleasure meeting you. (  o o o o o o o o o     o  A: See you later. Bye. B: See you around.  bye   
  • 68.  | 15  (During a Meal)                   o o o Bon apetit! (    Bon apetit!  Enjoy! (   Thank you. Thanks.) It looks good. (Hmm,) it smells good.  o o o  How is your soup/salad/meat/etc.? Was it good? (How) do you like it?  )
  • 69. Well, is it any good? o  It’s delicious. How’s yours? I’m afraid it’s too salty/over-cooked/spicy/etc. It’s good. What about yours? o o o  Can I get/order you something else? * Would you like another glass of wine? Would you like some (more) fish? Could I pour you some more wine? How about some (more) salad? Why not try some broccoli? o o o o o o *) o o o o Yes, Yes, Yes, Yes, o o o o No, No, No, No,     (  please. please. That sounds delicious/good/nice. thank you. Just a little. thank you. Not too much. thank you. (I’m fine.) thank you. I’ve had plenty to eat/drink. thanks. I can’t/don’t eat/drink ... . thanks. I don’t really eat/drink ... .        Can I have ...? Could you pour me some (more) water/juice/etc.? Can/Could you get me some more ..., please? Would you please give me some (more) ...? o o o o  o   Susan : Hm, this looks good. Steve : Enjoy! How is your salad? 
  • 70. Susan : It’s delicious. How’s yours? Steve : It’s good. Could I pour you some more wine? Susan : Yes, please. 16 (After a Meal)                                       (           )  Do/Would you mind if I smoke?1 Is it all right if I smoke?2 Can/May I smoke?3 o o o  Well, actually I’d rather you didn’t. No, I don’t/wouldn’t mind (at all).1 No, not at all.1 Yes, it is.2 Yes, it’s all right.2 Yes, of course.2 Yes, certainly. Yes, go ahead.3 Sure. Fine. OK. No problem. o o o o o o o o o o o o  o o o    I’m sorry, but I’m allergic to smoke.1 I’m afraid smoke will give me a headache.1 I’m afraid I’m not really used to smoke.1
  • 71. I’m sorry, but it’s not all right.2 (No,) I’m afraid not.3 o o          A : Do you mind if I smoke? o B : No, not at all. A : Do you mind if I smoke? o B : I’m sorry, but I’m quite allergic to smoke. A : Is it all right if I smoke? o B : Yes, it’s all right.       3  11   Can we have the bill, please? Check, please. o o   Do you take VISA/American Express/etc.? Can I charge it? Do you accept credit cards? Can I use VISA/Master Card/etc. here? o o o o  o   A : Waiter, check, please. B : Let me get this one. A : No, this is my treat. (Ask the waiter) Do you take VISA? Waiter : Yes, we do. 
  • 72.  | 4 (Business Presentations and Meetings) 1  (Introduction)                     4                       
  • 73. Good morning/afternoon/evening, ladies and gentlemen, I’m (from / ). o /  Today, I’d like to explain/talk about ... Today, I’m going to talk about ... In my presentation I’ll be proposing/talking about ... In my presentation today I’m going to explain ... This morning/afternoon I’d like to review ... The subject/topic of my/this/today’s presentation is ... What I’d like to do this morning/afternoon is to present/review/etc. ... The aim of this presentation is to ... What I’d like to talk about is ... What I’m going to explain this afternoon/morning are ... What I’ll be proposing in my presentation are ... My presentation this morning/afternoon deals with ... Today’s presentation will be/focus on ... o o o o o o o o o o o o o  o o o o My main point is ... I’ll be developing two/three/etc. main points. My presentation will be in two/three main parts. The aim of this presentation is to ... o o o o First, I’ll give you ... Second, ... Lastly, ... In the first part I’ll ... And then I’ll ... Firstly, I’d like to ... Secondly, we can ... And I’ll finish with ... In the first part of my presentation, I’ll describe ... After that, I’ll talk about ... Finally, I’ll show you ...  o  Good morning, ladies and gentlemen, I’m Chris Makepeace from Sale Division. In my presentation I’ll be talking about our summer sale promotion. My presentation will be in two main parts. Firstly, I’d like to give you an overview of our promotion projects. And then I’ll talk about advantages and disadvantages of each project. 2 (Sequencing)
  • 74.                             o o o o First, I’d like to talk about ... I’ll begin by (v. + ing) First ... Let’s start with ...  o o o o o o o o o o o o o o    /  Now, I’d like to move on to ... I’d now like to turn to ... If I could now turn to ... Now, turning to ... Let me now move on to ... Now, what about ...? Now, let’s look at ... Then ... Next, let me describe/explain/etc. ... My next point is ... After that ... The next ... Another ... The other ...  o o o o  o o o o o o o o o First ... . Second ... . Third ... . The first ... . The second ... . the third ... . First ... . Next ... . Then ... . After that ... . Finally ... . One ... . Another ... . The other ... .   So that’s the general picture for ... In conclusion, we can say ... That completes my overview of ... So, to conclude, ... Finally, ... In conclusion, I’ve talked about ... In summary, I’ve explained ... My main point was ... I therefore recommend ...         
  • 75.   First, I’d like to talk about our production/etc. Now, turning to sale/etc. Next, let me explain about our sale promotion/etc. So that’s the general picture for our company’s performance for the first half of this year. Let’s start with our export volume for last year etc. Now, I’d like to turn to this year’s export volume etc. The next thing we’ll be looking at is the prospect for our exporting next year etc. So, to conclude, it is reasonable to assume that etc. o o  o o  First, I’d like to talk about our production. ... . Now, turning to sale. ... . Next, let me explain about our sale promotion. ... . So that’s hte general picture for our company’s performance for the first half of this year. Let’s start with our export volume for last year. ... . Now I’d like to turn to this year’s export volume. ... . The next thing we’ll be looking at is the prospect for our exporting next year. ... . So, to conclude, it’s reasonable to assume that ... .
  • 76.  | 3   (Using Visual Aids)                           o o o Now, I’ll show you the ... If we now turn to the ... If you look at the screen you can see ... o o o o o o This chart compares/contrasts/illustrates ... The graph shows ... You can see here ... In my first slide, I’d like to show you ... This diagram/graph/table shows ... The next slide shows ...  o As you can see from the graph, ...   
  • 77. The upper part of the slide gives information about ... If you look at the top/bottom you can see ... The left/right side shows ... On the left/right is ... The first row/column contains ... Now, let’s look at the position for ... Let’s move on now and look at the figures of ... o o o o o o o  As you/we can see ... This is the ... Here is the ... For example ... This clearly shows ... This is important because ... What is interesting/important is ... I’d like to draw your attention to ... Notice/Observe the ... It is important/interesting to notice that ... o o o o o o o o o o   Now, I’ll show you the slides to back up the points I’ve just made. This graph shows the amount of sale for each twelve months last year. As you can see from the graph, there is an increasing trend. This clearly shows that our product has been gaining popularity among consumers ... . o 4      (Getting the Listeners Involved)                            Production was down last quarter.             
  • 78. o o o o o o o o o o o o o How can we explain this? How will this affect ...? What can we do about it? What’s the explanation for this? What are the implications for ...? What’s behind this ...? What does that tell us? Does it imply/mean that ...? What does this mean to us? Why was that? How did it happen? What caused this? Are there reasons behind this? What are we going to do about this? What step should we take to change this?     We’ve come out with a new product. That’s why we’ve come up with this project. o o o Will it benefit us in anyway? What are its advantages? What will it do for us? o o o o o o o That’s why we’ve come up with this project. What do we stand to gain from this? How is its future prospect? Will it work? What’s the chance of success? Will it be well received? Can be we sure of its success?           o o o The chart shows a sharp decline in sale between summer months. How can we explain this? Despite our market expansion, the demand for our products was down in the last quarter. What was that? Our expensive marketing campaign did not even boost up our sale one bit. What does that tell us?
  • 79. 5 (Stating Options)                        We have considered/looked at one/two/etc. options. One way to solve this problem is .... Another is to ... There are two/three alternatives. The first one is ... The/Our first option is (to) ... But what about the second/third/other option? So, now let’s look at the second/third/other option, which is (to) ... We have two/three/etc. courses of action. The first one is (to) ... The options/alternatives we have are (to) ... or (to) ... There are two/three/etc. ways to handle/solve this problem, which are (to) ... or (to) ... To solve/handle this problem, we can either ... or ... o o o o o o o o o o                   What are the benefits/advantages? The advantages/benefits of this option are ... By choosing this option, we’ll be able to ... This option/alternative will enable us to ... We’ll benefit by ... o o o o o  There are, however, (some) disadvantages, which are ... But there are some problems too. On the other hand, ... By choosing this option, we/the company, however, will have to ... The disadvantages/shortcomings/etc. of this option are ... Unfortunately, we will not be able to ... o o o o o o  o  The options we have are to acquire more machinery or to hire more labor. The advantages of the first option are ... . On the
  • 80. o other hand ... . By choosing the second option, we’ll be able to ... . Unfortunately, we will not be able to ... . All these late deliveries and backup orders make us fall back almost two months in our schedule. What can we do about it? There are two ways to handle this problem, which are to revamp our operation, a costly choice but worthwhile in the long run, or to contract out production and delivery, a less cost choice but would not be economical in the long run.
  • 81.  | 6 (Concluding)              In conclusion/summary, I’ve explained ... . In conclusion/summary, I’ve talked about ... . So, to /summarize/sum up/ ... . So, as we’ve seen in this presentation today ... . As I’ve explained, ... . At this stage I’d like to /go over/run through/ ... . My main point was ... . So, to conclude ... . In conclusion, we can say ... . o o o o o o o o o       (  )       
  • 82. I have some documents/folders/handouts/copies of ..., which I’ll be passing round now. I’ll be distributing you folders/handouts/copies of ... . For some of you who’d like to have a copy of ..., I’ll be handing them out to you now. I’ll be handing out copies of ... to you now. I’ve prepared some handouts/copies of ... which I’d like to pass round now. In the handouts being distributed now, you’ll see/find ... . o o o o o  o  In conclusion. I’ve talked about the prospect of opening foreign market for our products. The survey indicated that it is possible for us to do so, but under the present circumstances we have only two options, to do it ourselves or to let the local middleman do it for us. In the handout being distributed, you’ll find all relevant information about the market situations in those countries in which we are thinking of opening markets. 7   (Making Recommendation)        I propose I'd like to suggest We (would) recommend   o o    My suggestion is My/Our proposal would be The/My recommendation o o     to v.1 ... . v.1 + ing ... . n. I (would) propose/suggest/recommend that ... be + v.3 ... . It is advisable to ... .   I suggest we + v.1 ... . We should + v.1 ... .   
  • 83. We ought to + v.1 ... . In future we plan to + v.1 ... . o o          o o o I suggest you v.1 ... . (I think) you should v.1 ... . I (would) advise/recommend n. o o o o o o o o o o o My suggestion would be to reduce our production. Our proposal is to increase our operation. The recommendation would be to expand our service. I propose a price hike. I’d like to suggest reducing our prices. We recommend laying off 5 percent of our workers. We propose the company shut down foreign operation. I would suggest that new price structure be adopted. It is advisable to split our stocks. We should reengineer our management. I think you should shift your personnel around.    ... . Considering the present economic situation and the company’s present financial status, I’d recommend the first option for the time being. But I’d like to suggest that we move to the second option in the future if the circumstances are more favorable than the present. ... . In the future, we plan to step up our production before summers start in order to cater to the demand of these young customers. o o 8  (Handling Questions)                            
  • 84. If you have any questions during my talk, please stop me and ask. If there is any questions, please feel free to (stop me and) ask. Please stop me at any time if you have any questions. I’ll be happy to answer any questions that you may have during the talk/presentation. o o o o   If you have any questions (during my talk), please ask me at the end of the presentation. I’ll be happy to answer any questions at the end of my presentation. If you have any questions, I’d be pleased to answer them after the presentation. Can I ask you to hold any questions you may have until the end of my presentation? Please hold any questions you may have until the end of my presentation. I would welcome any questions/comments at the end of the presentation. o o o o o o  Now, I’d be happy to answer any questions (you may have about my presentation). If you have any questions, I’d be pleased to answer them (now). I would welcome any comments/questions. Are there any questions? o o o o  o o o o o    I’m sorry, could you speak a little slower, please? Could you repeat your question, please? Let me make sure I get/understand your questions (correctly), are you asking (that/about) ...? I’m sorry, I’m not sure I understand. Is your question ...? I’m sorry, could you speak a little louder, please?   o o o   I’m glad you asked that questions. That’s a good question. Thanks for asking me about that.   
  • 85. Are there any other questions? Does that answer your question? I hope that answers your question. o o o     I’m sorry, I don’t have that information with me. I can try and get it to you later, if you like. I’m sorry, I don’t know the answer to that question at this time. I’m sorry, I don’t think we have enough time to get into that now, can we discuss/talk about it later? I’m sorry, that information is confidential. I’m sorry, I’m not in a position to discuss that issue/problem/etc. I’m sorry, I’m not permitted to give you that information. o o o o o o   o o If you have no questions. I’ll finish there. If there are no questions, I’ll finish there. o o I’m afraid that’s all the time we have. I’m sorry (to say) that we’ve run out of time.      o o o Thank you (very much). Thank you for listening. Thank you for your attention.   
  • 86.  | F 9 F   (Opening the Meeting)  5 (        )            o o o o o o o o o Well, ladies and gentlemen, I think we should begin. Perhaps we’d better get started/ down to business. I think it’s about time we got started/going. I think we should begin. Let’s begin, shall we? Let’s get going/down to business, shall we? Shall we start/get started? Good morning, ladies and gentlemen. If we are all here, shall we start/get started/make a start? 
  • 87. o o o If everybody is here, let’s start/get started/make a start. If we are all here, I think we should start/get started/make a start. It is time to start our meeting.  o o o o o   First of all, I like to introduce ... . First of all, let me introduce ... . First of all, I have the pleasure to introduce/welcome ... . Would you like to say a few words about yourselves? Would you introduce yourselves?  o o o o o o o o o o o o o The purpose of this meeting is, first, to ... and secondly to ... . The main objective of our/today’s meeting is ... . We are here today to consider ... . I’ve called this meeting first to ..., secondly to ... . I’d like to make several points, firstly ... . I’d like to begin by v.1 + ing. Have you all got a copy of the agenda? Would someone move that the minutes of the last meeting be accepted? Has everyone received a copy of the agenda? The first item (on the/today’s agenda) is ... Let’s look at the agenda in detail. As you can see there are five main items/points. I propose/suggest that we take them in that order.  o o o o Can we have agreement on the ground rules? I propose the following: I think we will need/spend about ... minutes for item/point ..., ... minutes for item/point ... As/Since we have a lot to cover/get through this morning, I suggest/propose ... Can we now agree on the overall procedure?
  • 88.   10 -1 (Conducting the Meeting-1)                                                 o o o o o o  Now let’s move onto the first item/point. Let’s look at the first item/point. Has anyone anything else they wish to add before we move on to the next item/point? Can we go on now to ...? Has anyone anything further to add? Could we move onto item 4 on the agenda?   o o o  Richard, over to you. John, would you care to carry on from here? I’d like to turn it over to David.   o o o   Would you like to begin/open the discussion, Mike? Would you like to add/suggest anything, Grace? What do you think about ..., Paul?
  • 89. Anything to add, Peter? What about you, Kathy? We haven’t heard from you yet, Michael. What do you think about this? Would you like to comment here? Mr. ..., would you like to say something about this? o o o o o    (I’m) sorry. I didn’t hear what you said. Would you mind repeating it, please? (I’m) sorry. I didn’t quite catch what you’ve just said. Would you please say it again? (I’m) sorry. I don’t quite follow you. Could you go over that again, please? What exactly do you mean by ...? I’m not sure I follow you. Am I right in saying that ...? o o o o o   In other words, ... . If I understand you correctly, ... . So you mean ... . So what you’re saying is ... . o o o o 11 -2 (Conducting the Meeting-2)                  o o o o o o o              I think we’d better keep to the scope of the meeting. I’m afraid that’s outside the scope of this meeting. (Let’s) keep to the point, please. I think we’re beginning to lose sight of our main point. I don’t think that is relevant to what we’re now discussing. Let’s not get side-tracked. Could you stick to the subject, please?
  • 90. We’re running out/short of time. There’s not much time left. We’d better get moving. There are other points to be discussed. o o o  So, to summarize what has been said/suggested so far ... . What we’ve discussed so far is/are ... . o o  o o o o o o  ( )  Shall we continue then? Let’s move on (to the next point). Mitch, would you like to introduce the next point? Well, I think we pretty well cover everything on that point. Let’s move on. Onto item 2. Who’s going to open this one? Can we go on now to ... .
  • 91.  | 12 -3 (Conducting the Meeting-3)         o o o o                       One at a time, please. We can’t listen to everybody speaking at once. Why don’t we let Diane give us her views first, followed by Jay and then Jeff? We can’t all speak at once. Michael first, then Lisa, then Stuart. Let’s listen to Vivian first, then Mark.  o Well, thank you, Doris. I think that’s quite clear. Could we have some other opinions?
  • 92. You’ve made that very clear, Charlie. Thank you. Anybody else? Thank you, John. I think we’ve all got the point now. Let’s move on. I think all of us here now have a clear idea of what Chris has just told us. Thanks, Chris. Shall we move on? o o o     I’m afraid there seems to be some misunderstanding here. If I may just interrupt you for a moment here, I think ... . I don’t want to interrupt, but can I just say that ... . Could I come in there for a moment, please? Could I just make a few comments, please? o o o o o  / I think it’s a good idea to take a break now. Why don’t we just take a break now? Each/Both side(s) has/have a point. Why don’t we ...? Maybe we could come to some sorts of solution by combining each side’s idea/suggestion. The ideas/suggestions are all very good and deserve our attention. o o o o o 13     -1 (Participating-1)   /           o o I’m sure/convinced that ... . I feel quite/very sure that ... . o o o I believe/think that ... . As I see it ... . The way I see it is that ... .  o o o It seems to me that ... . I tend to favor the idea/view/approach that ... . I’m inclined to think that ... . 
  • 93.     o o o o I’m in complete agreement (with ...). I quite agree (with ...). I couldn’t agree more (with ...). I agree. o o I think you’re right. That’s right/true.       o o I disagree completely (with ...). That’s out of the question. o o o o I don’t agree (with ...). I think you’re wrong. I disagree (with ...). That’s not how I see it.   o o o o o    I’m convinced that the deal will fall through. As I see it, expension will be costly during this time. It seems to me that the drop in sale does not result from the lack of promotion campaign.  o   I agree (with Ken) up to a point but ... . I (can/do) see your point but ... . I suppose you’re right but ... . That’s (quite) true. However, ... . Yes, but ... .  o o o   I’m in complete agreement with what Jeff’s just said.
  • 94. I quite agree with Jon’s suggestion. I couldn’t agree more with the plan we have. o o  o o o   I disagree completely with the merger plan. I don’t agree with your suggestion. I disagree with what you’ve just proposed.  o o o      I agree with Scott up to a point, but I think there are some issues that need to be discussed fouther. I do see your point, but I am not quite certain that the result will be as we expect. Yes, but will that be the only option we have.
  • 95.  | 14  -2 (Participating-2)      o o o o o o o o o o       Has anybody any comments to make? What’s the general view on that? I’d like to know the general feeling about that? Any reaction to that? What’s the meeting’s opinion/view on that? Do you think we should ...? Do any of you have any suggestions? How do you think we should do this? What would you suggest? Any suggestions?  
  • 96.  What are your opinion about views on ...? What do you think about ...? What are your feelings about ...? What’s your position on ...? I’d like to have your opinions about/views on ... . I’d like to hear your ideas on this. How do you see this? o o o o o o o             3              /  We must ... . Our only solution is to ... .  1 + ing is our only solution. There is/I see no alternative but to ... . o o o o / (I think) we should/ought to ... . I would suggest that we ... . I recommend that we (should) ... . My recommendation/suggestion is that ... . o o o o /  It might be a good idea to/if we ... . We could ... . How/What about ... . o o o      )     o o      (  2   (   o      )  I’m (completely) in favor of that (suggestion/recommendation/etc.). I have (absolutely) no objection. That’s a (very) good idea.    
  • 97.    Great/Good idea. Excellent. Sounds good/fine. OK/Fine by me. o o o o    o o o I accept your point/reasoning but ... . I appreciate your views/reasoning but ... . That’s a good idea but ... . o o o I’m afraid. I can’t accept that. I’m sorry, but that (idea/suggestion) is not quite practical. I’m sorry. I have reservations about that.     I can’t/don’t accept that. I’m against that (idea/suggestuib/etc.) That’s out of the question. o o o    o o  Jack, what are your views on our plan to reduce production? What do you think about our new TV ads? / o o   We must hedge and halt investment for the next three months. Reducing prices is our only solution in a time like this. / o o  + I think we should get rid of our existing inventory. + I would suggest that we maintain the present status. / o o  + It might be a good idea to sell off some stocks. + We could put our production on hold for a week.
  • 98.    I accept your point, but I don’t think we could wait that long. That’s a good idea but we can’t afford it at the moment. o o 15  -3 (Participating-3)                         Going back to what I said before, ... . To go back to what I was just saying, ... . As I was saying, ... . To return to the point I was making, ... . o o o o        o o o o   o o o    o o o o o o          I take your point but can we please stick to the main subject in hand. I see what you mean but I think you’re losing track of the main point. That’s not the point. We’re here to discuss ... . That’s all very well. Now, let’s get back to the point. I know what you mean, but I don’t see what it’s got to do with what we’re talking about here. o           It’s very difficult (for me) to say (at the moment). I’m afraid I can’t comment on that at this stage. I’ll need some more time before I can give any comment. Let me think it over for a few minutes. I don’t have any comment at the moment. I’d like to have a few more minutes to consider this matter before I can give any comment. There won’t be any comment from me at the moment. I’d rather comment later, if that’s all right. Please give me a few more minutes. I’m organizing my thoughts.
  • 99. 16  -4 (Participating-4)                                                      o o o o  Right. Hmm. OK. Ah. Yes./Yes? Uh huh. Really?    o o o o o o o I see (what you mean). I see your point. I understand. I’ve got it. That’s interesting. That sounds good. I follow you. o o o o o Right, I see. Yes, I understand. Really? That sounds good. Hmm, that’s interesting. Uh huh, I’ve got it.    
  • 100.  | 17 (Summarizing)          o o o o o o o o o o o o o                 To summarize, there seem to be one/two/etc. main issues/points/problems. So far, we’ve discussed the issue/problem of ... . Today, we’ve covered ... . It seems that we are in agreement that ... . We’ve agreed with some reservations that ... . We’ve agreed unanimously that ... . The agreement we reach today concerning ... is that ... . To sum up, today we’ve considered ... . Generally, the meeting is of the opinion that ... . We generally agree that ... . It is our general agreement that ... . In sum, we talked about ... . In sum, the question(s)/problem(s)/issue(s) about ... was/were raised.
  • 101.                      / Can we now try to reach a decision? We’ve got to decide on ... Now, we have to make a decision on ... The meeting’s decision is needed for ... The issue(s)/problem(s) is/are now waiting for this meeting’s decision. o o o o o   So far, we’ve discussed the problem of producton delay. Today, we’ve covered the new marketing campaign. It seems that we are in agreement that we should cut back on our fuel consumption. o o o  / We’ve got to decide on our new market strategies for next year. The meeting’s decision is needed for termination of deal with Star Corp. Now, we have to make a decision on whether to accept IBM’s or Hewlett Packard’s bid. o o o 18 (Voting)                   o o  I’d like to (formally) propose that ... . I’d like to propose the following ... .  o    Would anyone like to second that?   
  • 102. (Do we have) anyone in favor of that? Who would (like to) second that proposal/motion? o o   o o o o o o    o o   Could we take a vote on that? Can I ask for a show of hands? Those in favor of ..., please (raise your hands). Those against? All those in favor. All those against. (Do we have) any abstentions?  o o o o      We’ve agreed with some reservations that ... . We’ve agreed unanimously that ... . It seems that we are in agreement that ... . Mr./Mrs.?Miss ...’s motion is carried by ( ) votes to votes. Mr./Mrs./Miss ...’s motion is rejected by ( ) votes to votes. Mr./Mrs./Miss ...’s motion/proposal/etc. is carried/rejected unanimously/overwhelmingly.     o o o        Are we all agreed on that? Can I take it that everyone is /against/in favor of/ that? Do we have a general agreement then that ...? 19 (Concluding)       o o  We’ve decided to/that ... . We’ve agreed to/that ... .     
  • 103. Do we/you all agree to/that ...? If everyone’s in agreement/favor, I propose/suggest that ... . So, we’ve agreed to/that ... . o o o              , , , , , , o o o o o o would you please see to it that ...? do you think you could ...? how about  1 + ing ...? would it be possible to ...? could you take care of ...? would it be possible to ...?   Martha, would you please to it if our salesclerk know about the prices change? Mr. Ellis, do you think you could inform our local branches of the policy changes? Marc, could you take care of recruiting new personnel for our branch in Phuket? o o o        Is there anything else we ought to consider now? Is there any other business? Does anyone have anything else to add? Anything anyone wants to bring up? Anything we need to cover for today? Have we covered everything? Anybody wants to bring up anything? Is there anything else to be discussed? o o o o o o o o 20  (Closing)               I believe we’ve covered everything.         
  • 104. That seems to be everything. That just about covers everything. If no one has anything else to add ... . If nobody has anything to add, then we can draw the meeting to a close. If nobody has anything to add, then I think we can end the meeting at this point. If that’s all/everything then (I think) we can stop here. I guess that wraps things up for today. I’d like to suggest that we stop here then. That’s all for today. Let’s stop here. o o o o o o o o o o        o o o   I suggest we adjourn. Let’s adjourn this meeting. Let’s meet again (to discuss the rest of the matters) on               at   Thank you everybody. o o o I’d like to thank ... for ... I’d like to thank everybody for ... Thank you (all) for your participation.   o I declare the meeting closed.   
  • 105.  1 | (NOUNS)    (  (    )        )      8   (  boy, Alex, dolphin, tree, guitar, Boston      -age -al -ation -(e)ry -hood -ing -ment  " " " " " " postage arrival transportation fishery childhood living employment    ) 
  • 106. -ness -ship -ee -er, -or -ist -ity -ism -ion " " " " " " " " thankfulness scholarship employee player guitarist facility skepticism admission CONVERSATION 1 A: John likes New York. B: The weather is kind of nice. A: He's thinking of looking for an employment1 there. B: Good for him! 1 an employment - a job CONVERSATION 2 A: Scott loves Boston. B: It's a good place to live in. A: He's seeking for an admission to a college there. B: That's good!
  • 107.  1.2   music ) " ..."    |  (UNCOUNTABLE NOUNS) (  bread, water, coffee, wood )   (  hope, love, beauty,    " ..."  creation, development, goodliness, swimming (   )  • • •                    1 kilogram of sugar, a glass of milk, a loaf of bread, a packet of tea  a an      the    The love I have for her.         plenty of, a lot of, lots of, much, some, any, (a) little, a great deal of, a great amount of  plenty of rest, lots of sleep
  • 108. CONVERSATION 1 A: Would you like some more tea? B: Yes, please. A: Cream or sugar? B: Lots of cream, please. CONVERSATION 2 A: How about a little more coffee? B: I'd love some, thanks. A: How about some cream and sugar? B: I like mine with plenty of sugar.