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1. Gold hotel
I. Describe that hotel
Considered the most impressive hotel in Hue, the GOLD hotel is located in the
heart center of the ancient city. The hotel offers stunning views of the legendary
Perfume River, Ngu Binh Mountain, panorama of Liberty Stadium, Thanh Lam
field and famous Trang Tien Bridge.
GOLD hotel is close to all the renowned tourist attractions, our 12 storeys 93
rooms hotel is specially equipped with the lasted equipment and offers luxurious
comfort. Four dining outlets including Gold restaurant on second floor, Gold Bar
on terrace, AE Restaurant on 8th floor and Pool bar on 4th floor.
Moreover, Gold hotel Hue is also fully invested Spa & Massage system, gym and
outdoor swimming pool. Meeting rooms here are equipped with sound systems,
lighting and free wireless internet.
Our friendly and well-trained staffs offer special attentive service to all our guests.

2. Guests services: Business center, Postalservice, Transportation, Payments via
credit cards, ATM, Babysitting service, Nearest emergency healthcare, Laundry
and dry-cleaning services, Wheelchair accessible rooms, High-speed wireless
internet.
* Hotel facilities
Swimming pool:
At the height of 18 meters, the pooloffers
an open grand view of the city below. Snack
and beverage of all kinds are served
poolside.
Location: 4th floor.
1. Gift shop :
Located in the lobby level with an
exhibition of the delicate traditional
embroideries of Vietnam. Guests can choose
high-class XQ souvenirs such as
embroidered pictures, royal embroidered
fashion and other embroideries and
souvenirs.
2. Restaurantand bar :
Buffet Breakfast, A la Carte, set menu of
Vietnamese Delights including Hue
specialities, cuisines from the north, the
south and a delicious choice of Europe
dishes are prepared by creative chef cooks.
Gold Bar offers spectacular panoramic
views over Hue City, beautiful Ngu Binh
mountain and romantic Perfume River. This
is exactly the most ideal venue where
nobodyshould miss.

3. II. Types of staff in a hotel:
1. The Directorof the hotel: Steering things like hotel operations from small
to large, statement financial , setting out rules for the management of human
resources, management of sales room rate and room availability, food
regional , ...
2. Front desk staff: The classification of
services for guests to use the hotel as the
registration or check- out room , choose
a room suitable for your requirements.
Answering questions from customers
about the services of the hotel.
3. The bellhop the hotel: guide guests
new to the their rooms, luggage, said
through information about the services
and facilities of the hotel as
entertainment, room conditions, ...
4. Organizer the seminars: Planning for
conferences, special events of all scale.
They will be coordinating budget,
arranges phraseman, break, vehicles,
equipment, food and softdrinks during
the break with a few issues reasonable.
5. The specialists supportand implement all the requirements of
customers: Helping clients with their requirements as set the table for
dinner, buy concerttickets or help them chooseand travel tours book.
6. Heads the waiters:He will be
responsible for arranging the dinner
table for the customer, receives booka
table in advance and ensure that all
waiters are pleasing.

4. 7. Heads the chef: Observe all activities
that occurin the kitchen as on the menu,
the kitchen staff management, food
selection, ordering dishes on the menu,
estimated number of visitors and the
amount of food needed and important
equally it is checking the quality of
cooked food.
8. Sanitation department staff: Clean the
chamber, and the lobby walkways of the
hotel , cleaning and washing windows,
decorations in the lobby, .. and provide
some essential items in room such as
towels.
9. Security guard: patrols, guards and
ensures the security of the hotel and all
the employees.
10.Supervisor and Staff of Spa: supervise
the activities and perform spa skills,
consult guests about the beauty and rest.

5. III. Types of room in a hotel
Hotels offer a variety of room layouts to meet the needs of travellers. In almost all
room types, the most basic accommodations include the following:
1. Standard Room: This category usually means the most basic room type
offered by the hotel. It has basic, standard amenities and furnishings. A standard
room at a 5-star hotel is without question much more deluxe than a standard room
in a 2-star hotel.
2. Moderate Room:Usually a little better than standard, but still not deluxe.
The moderate room may offer a better view and the type of furnishings than the
standard room.
3. Superior Room:Hotels use the superior category to mean superior to a
standard room in both size and furnishings, but it can also refer to just the view and
location of the room.
4. Deluxe Room: View, location, upgraded furnishings and décor, and size
are deluxe in every way. In some hotels there are extra facilities that include
upgraded complimentary bathroom products, a spacious writing desk,
complimentary flowers, and bathrobes. In some Caribbean and European hotels in
the 4- and 5-star categories, a deluxe room is sometimes a lower category than a
superior room type.
5. Executive Room : Designed to provide a more luxurious atmosphere
similar to both superior and deluxe rooms.
6. Studio: A large room that includes a combined living and bedroomarea
and usually a small kitchen or kitchenette.
7. Junior Suite: Typically a larger room with a separate seating area.
8. Suite: Usually two or more rooms clearly defined: a bedroomand a living
or sitting room with a dividing door. At times, a suite can offer a balcony, lanai or
patio.
IV. Facilities and room Supplies
Eachroom has the following facilities:
 Complimentary broadband Internet access
 Complimentary Wi Fi in all Rooms
 Newly Launch Complimentary Internet TV In All Rooms effective 1st January
2015
 Complimentary Drinking Water

6.  Wide screen 32” LCD TV with cable channels* (42” LCD TV in Executive &
Suites)
 DVD player (Executive & Suites)
 Tea and coffee making facilities (includes Green and Earl Grey teas)
 Make Up Room/Do Not Disturb in-room switch
 Electronic in-room safe
 Full range of custom-made bathroom amenities
 Hair Dryer all rooms
 Mini fridge
 I Pod / I Phone Docking Station for Deluxe / Executive / Suite rooms
 Bathroom with shower and hairdryer (standard rooms)
 Bathroom with bath tub and hairdryer (apartments)
 Minibar
 Direct dial phone
 Healthy mattress (magniflex)
 Safe depositbox
 Air-conditioning
 Wifi and cable internet free of charge
 Fire and smoke detectors
 Tea and coffee making facilities
 Living-rooms (apartments)
 Dressing gown
 Hygiene accessores
 Slippers (on request)
Hotel room Supplies
 Hotel blanket
 Hotel room coffee maker
 Cookware sets
 Hotel room hair dryers
 Hotel sheet
 Ice buckets
 Hotel room tissues boxcovers
 Roomservice trays
 Hotel bath mats
 Hotel towers
 Hotel room alarm / clocks/radio