Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'. Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes. Now, in 2016, we see every bank engaging with a series of fundamental challenges. · How should they take best advantage of the digital revolution? · How can they harness its power to improve their customer experience? · What strategic directions should they choose? We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info. Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.

1. THEADJACENTPOSSIBLE

2. AGLOBALPOWERHOUSECAPCOISADISRUPTIVECONSULTANCYWITHAGLOBALPRESENCE
FOCUSEDONFORMINGTHEFUTUREOFFINANCIALSERVICESFORTHEGOOD
OFTHECUSTOMER
Created in 1998, we provide end-to-end consulting services to
design, build and operate transformational solutions to solve
complexity for our clients
We are currently working with 6 of the top 10 banks globally to deliver
their digital transformation strategies
Our global network enables us to support the transformation efforts of
tier 1 banks to industry new entrants by deploying our most relevant
expertise from anywhere in the world.
21Offices
IN NORTH AMERICA,
EUROPE, INDIA AND ASIA
17Years
OF INDUSTRY EXPERIENCE
+3500
Consultants
PROFESSIONAL CONSULTANTS AND OFFSHORE
SPECIALISTS
100%FOCUS&DEEPEXPERTISEINFINANCIALSERVICES

3. Improvementinexperiencethatlargebanks
deliveredinthelast2years…
0%
Nunwood Digital Sector Briefing 2016

4. CONNECTEDEXPERIENCES
ACCESS INFORMATION
SELF
EXPRESSION &
CONVERSATION
INTELLIGENCE
1995 2000 2010
CONNECTING
COMPUTERS
CONNECTING
DOCUMENTS
CONNECTING
PEOPLE
2020
CONNECTING
EXPERIENCES

5. CONNECTEDEXPERIENCES
They adapt & are hyper tailored
They constantly learn more about our
needs, intents, preferences, and change in
real time
They’re all about us and our lives
They will affect our daily life in profound ways
They’re proximate and intimate
They are very close to us in our environment
(think wearable and nearables)

6. IN DO OUT
COLLECT & AGGEGATE
USEFUL INFORMATION
ABOUT THE WORLD
ANALYSE AND INTERROGATE
IN REAL TIOME TO ADDRESS
CUSTOMER PROBLEMS/
NEEDS
DISPENSE OUTPUTS THAT
AUGMENT OUR LIVES ON OUR
BEHALF
CONNECTEDEXPERIENCES

7. HowwillConnectedExperienceschangeourlives?
Automation of low maintenance decisions and actions
Listening and adapting to us: they get to know us
Use of power of crowd data to make society smarter
Take things off the thinking list

12. LET’SNOTFORGETTHEOPPORTUNITY
FORBANKSIS
HUGEBECAUSEWHATYOUHAVEISTRUST

15. JEFFBEZOS
“EVERYNEWBUSINESSWE’VEEVERENGAGEDINHAS
INITIALLYBEENSEENASDISTRACTION.”

16. Everyconnectionwemakeshouldopenup
morepossibilitiesandstrengthenthewhole.
Howdoyouexplorethe
adjacentpossible?

18. HENRYFORD
“IINVENTEDNOTHINGNEW.
ISIMPLYASSEMBLEDINTOACARTHEDISCOVERIESOF
OTHERMENBEHINDWHOMWERECENTURIESOFWORK.”

19. "Picassohadasaying--'goodartistscopy;
greatartistssteal'andwehavealwaysbeen
shamelessaboutstealinggreatideas."

23. TOYOTAWEBSITE
‘Just-In-Timemeansmakingonlywhatisneeded,whenit
isneeded,andintheamountneeded.
Ithasalsobeencalledthe"supermarketmethod"
becausetheideabehinditwasborrowedfrom
supermarkets.”

24. ATOM
showing you the future
AMEX
Communications on
your terms

25. 1.CO-CREATION
CO-CREATIONFOCUSINGONTHEGENERATION
ANDON-GOINGREALISATIONOFMUTUALBRAND-
COSTUMERVALUE

26. 1.CO-CREATION
STRONGPURPOSE
STRONGQUESTIONS
STRONGSENSEOFCOMMUNITY

27. 2.PARTNERS
STRATEGIC
PARTNERSHIPS
DIGITALM&AANDDIRECT
INVESTMENTS
VENTURECAPITAL

28. Strategic
Partnerships
DigitalM&Aand
directinvestments
+25%
VentureCapital
PARTNERSHIPSTRATEGY

29. 3.OPENAPIS
APIBillionaire’sClub

30. 3.OPENAPIS
APISolutionArchitecture

31. APISALREADYPOWERTHEWORLD

32. REINVENTINGTHESTATEMENT

33. 1. TheAdjacentPossibleisavailable
toeveryone
2. Createcomplementaryconnections
fromthecoreofyouroffering
3. Recombiningexistingideastoreinventis
amajorroutetoinnovation
THEADJACENT
POSSIBLE
HOWTOEXPLORETHE
ADJACENTPOSSIBLE
1. Co-creation
2. Partners
3. OpenAPI’s

34. THANKYOU