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Needs

• Human have many complex needs
• Physical needs for food, clothing, warmth, and safety
• Social needs or belonging and affection
• Individual needs for knowledge and self – expression
• needs are states of felt deprivation

Wants

• Want are the form taken by human needs as they are shaped by culture
and individual personality.
• People have almost unlimited wants but limited resources.
• They want to choose products that provide the most value and
satisfaction for their money.

Demands

• When backed by buying power, wants become demands.
• Consumers view products as bundles of benefits and choose products
that give them the best bundle for their money.
• Wants + Buying Power = Demand
Product

Price
Customer
Needs

Promotion

Distribution
The use of
e-commerce
(promoting and
selling on the
internet) has grown
massively over the
last few years
consumer

Manufacturer

costumer

wholesaler

retailer
Requires careful customer
analysis.
To be successful, firms must
engage in:
Geographic
segmentation

Demographic
segmentation

Psychographic
segmentation

Behavioral
segmentation
Why Segment?:
Meet consumer needs
more precisely
Increase profits
Segment leadership
Retain customers
Focus marketing
communications
Target market consists of a set
of buyers who share common
needs or characteristics that the
company decides to serve
o Narrowly defined group
o Fairly small market size

o
o
o

One-to-one marketing.
Customised to individuals
Customised industrial
products

niche

Targeting: Who are my customers?
Positioning: What is my main selling point?
Segmenting : dividing into group of similar needs and
desires

individuals
Understanding Consumer Needs, Wants, and Demands
Understanding Consumer Needs, Wants, and Demands
Understanding Consumer Needs, Wants, and Demands

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Understanding Consumer Needs, Wants, and Demands