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Attivio Company Brochure
1. INSIGHT THAT MATTERS
Attivio exists to enhance and augment human capacity for insight and
discernment into the true nature of problems and their solutions.
SEIZE
SOLVE
FULFILL
2. A MESSAGE FROM ATTIVIO’S CEO
I spent the first ten years of my career hoping that business intelligence,
client relationship management and enterprise resource planning
applications would help my colleagues and I run our businesses with
precisely tailored and timely decisions. In reality, though, all we really got
were graphs and tables, so we still had to call around just as in the old
days in order to fully understand the causes driving variations — whether
for the good or bad. This is because structured data can only tell you
WHAT is happening in your organization, but not WHY.
I spent the next ten years in the world of unstructured content and data,
analyzing the information in content management systems, support logs,
document management systems, emails, documents and the Web.
While this was a great step forward, we still could not figure out what
a 10% growth in support calls or more recently what a 15% decline in
positive comments in social media and other such findings actually meant
in terms of transactional value, because unstructured content on its own,
represents just one more piece of the overall picture. In the quest to make
the best possible decisions, analyzing structured data and unstructured
content independently just results in more questions and more work.
This is the reason we founded Attivio — to create a unified information
access platform that correlates every available piece of structured data
and unstructured content, enabling our customers to seize opportunities,
solve business challenges and fulfill their strategic vision.
Please read on if you wish to learn more about how Attivio has redefined
the business impact that information delivers for our customers.
ATTIVIO SOLUTIONS
• Big Data
• Customer Experience
• Digital Media
• eCommerce
• Intranets
• IT Knowledge Expert
• OEM & SaaS
• Regulatory Management
• SharePoint Integration
• Social Brand Management
ALI RIAZ, PRESIDENT & CEO
3. INSIGHT THAT MATTERS
The benefits of unified information access (UIA) can be realized anywhere
information is consumed — within a specific team in a company, a client-
facing website, a partner support application or any application where
someone is looking for knowledge and information.
Attivio’s mission is simply to provide a technology platform that has been
built from the ground up to aggregate and distribute data and content
in such a way that it provides insight that matters. With this insight, we
believe people can make advanced decisions and accelerate their efforts
to manage challenges and opportunities.
Attivio’s Active Intelligence Engine™ (AIE™), the leading UIA platform
converges applications without the need to rip and replace existing tech-
nologies. It prepares information so that innate relationships (correlations)
are established and delivers it where and when you want to consume it.
“The enterprise of the future will be information centered,
requiring an agile adaptable infrastructure to monitor and
mine information, understand human language and be more
flexible and up-to-date than the traditional database. This new
information platform must unite access to all data sources —
structured and unstructured.”
“Forget the Query Box: Explore, Discover, Find”,
Sue Feldman, IDC
OUTSMART IMPOSSIBLE
Some of the problems Attivio has helped customers solve had been
previously thought to be impossible or far too complex and expensive to
address with existing technologies.
We work closely with our customers to reframe complex challenges in
the context of the advances we have made in unified information access,
through our Active Intelligence Engine.
Attivio’s focus from day one has been to bring information together in a
meaningful manner. Today we have a number of clients who will tell you
how we have enabled them to do things they didn’t think were possible
or that we got to the finish line in a fraction of the time expected.
SEIZE OPPORTUNITIES
Support analysts at a leading
enterprise deal with thousands of IT
incidents, many of which are critical
and time-sensitive. Before deploying
AIE, the analysts had to manually sift
through individual silos of information,
including service databases, vendor
documentation, wikis, emails, SharePoint
and more, causing unacceptably high
resolution rates.
Attivio worked alongside the company to
seize the opportunity – deploying AIE to
give the support team a single unified view
into every relevant information source. The
cost-per-ticket decreased dramatically and
mean-time-to-resolution was reduced by
more than 40%.
SOLVE CHALLENGES
A major bank was required to reserve
more than $1 billion in cash to guard
against fines that could result if it was
found to be in violation of the ever-
changing landscape of regulations
governed by more than 200 agencies
worldwide. Different parts of the bank
concentrated on local, national, and
global regulators, all disparate and in
constant motion.
Attivio worked with the bank to solve
their challenge – creating an automated
system to identify changes on
regulatory sites and in the news; alert
the appropriate personnel to implement
policy changes, via role-specific
dashboards; and provide an audit trail
of updates. The money in reserves
reduced by half.
FULFILL YOUR VISION
A world-renowned bank that prides itself
on long-term customer relationships had
a vision of creating a next-generation,
information portal to enhance their
customers’ experience across 40
countries, 50,000 employees and more
than 100 separate application sources
of information.
Attivio worked with them to fulfill
the vision – converging more than
90 customer-facing and internal
applications – all of which gathered
data in different ways – into a
single, unified point of entry.
4. DRIVING BUSINESS AGILITY WITH
UNIFIED INFORMATION ACCESS
Attivio redefines the business impact of our customers’ information assets,
so they can quickly seize opportunities, solve critical challenges and fulfill
their strategic vision. Business agility is critical to increasing revenue,
cutting costs and gaining competitive advantage. Visionary organizations
seize opportunities that others miss by solving business challenges that
others assume are impossible.
Legacy IT infrastructures cannot keep pace with new demands for
information that now call for on-the-fly integration of data warehouses, big
data sources, documents, web content and much more. The solution is
unified information access. This is the future...Today!
Attivio drives business agility using the power of UIA, providing new
insights and a complete view of your business. Attivio’s Active Intelligence
Engine seamlessly unifies structured data and unstructured content alike
— replacing fragmented silos with the ability to index, join and present
all enterprise information, complementing and extending your existing IT
investments.
Trusted by Fortune 10 global leaders and innovative startups alike,
Attivio’s approach to UIA combines the most vital capabilities of business
intelligence (BI), data warehousing, enterprise search, and process
automation. Today’s global business imperatives — uncovering insights
that drive innovation and agility, making smarter decisions faster and
mitigating risk — have made Attivio vital to our customers’ growth and
success.
Our customers include recognized global leaders in financial services,
diversified manufacturing, technology, government and more. Attivio has
also cultivated a worldwide network of partners that use AIE to rapidly
develop enterprise UIA applications and easily integrate or embed AIE
within their own products and solutions.
Some of the enterprise solutions powered by AIE include global intranets
and extranets, investment dashboards and digital media portals, service
knowledge management systems, automated regulatory compliance and
big data analytics.
ATTIVIO INDUSTRIES
• Digital Media
• eCommerce
• Energy & Utilities
• Financial Services
• Government & Intelligence
• Healthcare & Life Sciences
• OEM & SaaS
• Technology Services
5. “Attivio greatly differentiates itself from other solutions by
embracing and balancing business intelligence and enterprise
search capabilities, its patented technology innovations
and the depth and experience of its management and
development teams. They exemplify a company that is truly
living up to its promise of helping organizations realize positive
business results.”
Hugh McKellar, KMWorld
ATTIVIO’S ACTIVE INTELLIGENCE
ENGINE FOR UIA
Attivio’s Active Intelligence Engine, the leading unified information
access platform, seamlessly indexes, joins and presents structured data
(databases) and unstructured content (documents, SharePoint, web,
email, etc.).
AIE eliminates information silos while enabling organizations to rapidly
fulfill new informational needs. As a result, business users gain real-
time business insights that help build revenue, cut costs and increase
competitiveness — insights that might otherwise go undiscovered.
AttivioAIE provides an unprecedented level of business understanding and
actionable insight, beyond what is possible using business intelligence/
data warehousing or enterprise search solutions alone. It empowers
business users to easily access and analyze all relevant enterprise
information to not only understand what is happening, but to also gain vital
context to explain why it is happening. AIE supports the widest range of
query options of any enterprise information platform, from simple Google-
like keyword search to SQL queries and business intelligence tools.
“Why is it cool? Because it means users can explore the ‘what’
and the ‘why’ in one step ….Attivio enables users who would
normally be too intimidated to use an ad hoc query tool, but
who are quite comfortable with a search engine, to find the
information they need in a structured database.”
“Cool Vendors in BI and Performance Management”
James Richardson, Gartner
POWERFUL
MODULES
Active Dashboards
Behavioral Analytics
Classification Engine
Hadoop Integration
Sentiment Analysis
6. EXTREME INFORMATION:
COMPLETING THE BIG DATA
PICTURE WITH AIE
Analytic database management systems and massively parallel processing
address the challenge of large data volumes, but significant gaps exist in
their ability to handle the variety and complexity of information necessary
to give you the complete picture that drives business insight.
Consider all the sources of unstructured content that contain important
information about employee, partner and customer behavior and opinions.
There is a wealth of value that is today largely untapped — emails,
open-ended survey questions, web forms, call logs, discussion boards,
SharePoint and Wiki sites to name just a few.
Attivio completes the big data picture by fulfilling the demands of what
Gartner calls Extreme Information — high levels of volume, velocity,
variety and complexity.
BIG DATA TECHNOLOGIES
• Collect Large Volumes of Data
• Store Petabytes of Information
• Support Analytic Options
• Provide a Flexible, but Complicated Way
to Ask Questions
ATTIVIO AIE FOR BIG DATA
• Text Analytics
• Sentiment Analysis
• Entity Extraction
• Multiple File Format Support
• Foreign Language Support
• Real-Time Information Access
• A Simple Way to Ask Questions
“The AIE Extreme Modules make it clear that Attivio
understands the increasingly important role Big Data plays
in the enterprise. Combined with the unique capabilities
of its core AIE platform, the company is on solid footing to
thrive in the Era of Big Data. Enterprises that are already
experimenting with Hadoop and other Big Data technologies
should consider the AIE platform to bring Big Data insights to
business users and to demonstrate the power of Big Data to
executives.”
Jeff Kelly, Wikibon
7. ATTIVIO ACTIVE INTELLIGENCE
ENGINE OVERVIEW
Attivio’s Active Intelligence Engine was built from the ground up as a
complete unified information access platform designed to:
• Integrate, index, join and present all enterprise information
• Provide the widest variety of end-user experiences
• Enable rapid development and deployment of enterprise-class UIA
applications
All of AIE’s technical layers integrate easily with other enterprise
applications and systems using an enterprise service bus and other
enterprise messaging infrastructures. AIE utilizes a layered, service
oriented architecture (SOA) with event-driven workflows. As one
component within an AIE workflow completes desired tasks, system
messages are forwarded to the queue of the next component, advancing
the workflow through AIE’s technical layers as needed.
Unlike other information systems such as XML databases or legacy search
tools that try to retrofit data and content to accommodate the technical
limitations of their solutions, AIE’s core infrastructure was purpose-built
to provide the most active and agile information management possible,
while eliminating the technical boundaries between structured data and
unstructured content sources.
“The Active Intelligence
Engine concept is so
simple that it’s a wonder
business users have
managed to live without
it….Most companies have
no idea what they already
know about a customer or
an issue because none of
the data they have can be
harnessed in a way that’s
really useful.”
8. UNIVERSAL INDEX
AIE ingests all types of structured data and unstructured content, building
a schema-less index of unified information that can be accessed with
a single query, AIE does not require relationships between any data or
content to be defined in advance. AIE ingests structured data on a table-
by-table basis, retaining logical structure and data integrity — unlike other
information solutions that “flatten” or denormalize databases, severely
diminishing their business value.
PATENTED QUERY-TIME JOIN
AIE’s patented query-time JOIN operator allows selection of relationships
across tables, connecting common fields to represent one-to-one, one-to-
many and many-to-many relationships. AIE extends JOIN to include both
data and content and to execute at query time, retrieving any sources that
include a shared term and ensuring that the most up-to-date information
is included.
SQL SUPPORT
AIE is the only unified information access platform that supports SQL
— the universal query language of data analysis tools. SQL allows
precision and complexity far beyond the capabilities of search queries
and uses standard operators to apply AIE’s analytical capabilities across
disparate sources. Attivio’s AI-SQL extensions go beyond standard SQL
— combining the capabilities of relational queries, search queries and
analytics.
ODBC/JDBC Connectivity
Attivio’s unique ODBC/JDBC connectivity enables the integration of AIE
with popular business intelligence tools, complimenting and expanding
your organization’s BI infrastructure investments.
CORE FEATURES
• Universal Index
• Patented Query-Time JOIN
• SQL Support
• ODBC/JDBC Connectivity
• Advanced Content Analytics
• Content Spotlighting
• Comprehensive Search
Capabilities
• Custom Relevancy Profiles
• Powerful Linguistic Functions
• Advanced Text Extraction
• Real-Time Updates
• Real-Time Actions
• Workflows
• Sentiment Analysis (optional)
• Classification Engine (optional)
9. ADVANCED CONTENT ANALYTICS
AIE includes a complete set of analytical capabilities that provide deeper
insight, including the ability to link unstructured content and structured
data, discovery of entities, concepts and key phrases.
CONTENT SPOTLIGHTING
Gives business managers powerful editorial control to manage result
ordering for sets of keywords or to create promotions that pull in external
content (such as advertisements).
COMPREHENSIVE SEARCH
CAPABILITIES
AIE supports all standard search methods, including keyword search,
+/- syntax, phrase search, fielded search, Boolean matching, wildcards,
proximity, fuzzy search and more. AIE also provides spelling suggestions
based on indexed content or dictionaries, synonym and acronym
expansion, etc.
CUSTOM RELEVANCY PROFILES
Control results with relevancy profiles customized with one or more
boosting options. Profiles can be altered on the fly at query time.
POWERFUL LINGUISTIC
FUNCTIONS
Linguistics built into AIE, available in 19 languages, provide natural
language processing (NLP) with key functionality that includes tokenization,
stemming, lemmatization, synonym expansion, and much more.
ADVANCED TEXT EXTRACTION
AIE can extract content, metadata and formatting from more than 600
document types, including child and embedded documents. Notable
examples include support for Microsoft Office, PDF, XML, HTML, email,
zip, tar, gzip, and jar.
ATTIVIO
PARTNER
NETWORK
Attivio partners with leading
providers of technology
solutions, services and
products to deliver the
new business information
agility and analytic power of
unified information access
to organizations around the
world.
Attivio partners leverage
AIE to rapidly provide new,
business-building value for
10. REAL-TIME UPDATES
AIE is designed for real-time operation. New documents can be added
and made available for search in batches of 100 or 1,000 in less than two
seconds. Important individual fields can be updated nearly instantly, even
under heavy query load, with no need to re-index the document.
REAL-TIME ACTIONS
Any query AIE can execute can be saved as an alert to be run on a
scheduled or continuous basis to execute a simple action, like notifying a
user via email, or more sophisticated tasks, such as updating a database
or triggering a CRM application.
WORKFLOWS
Customizable workflows integrate processing, querying and actions.
Workflows can include linear processes, conditional logic (branching),
loops for handling embedded objects (e.g., email attachments), multi-
node configurations, etc. Time-consuming steps can be offloaded to
dedicated hardware asynchronously.
SENTIMENT ANALYSIS
AIE’s sentiment analysis module extracts and measures positive or
negative emotions expressed in a document and for specific entities in a
document, producing quantifiable data that can be used in trend analysis,
charts, etc.
CLASSIFICATION ENGINE
Automatically categorizes documents using rules or machine-learning-
based classification models derived from training documents.
ENTERPRISE READINESS
• Active Security
• Multi-Node Configurations
• Linear, Incremental Scalability
• Powerful Performance
• Easy to Install and Configure
• Rapid Development and Deployment
11. A NEW KIND OF CLIENT ENGAGEMENT
EXPERIENCE
Just as AIE provides users with an exceptional information access and
analysis experience, an AIE business engagement, led by Attivio or its
partners, is also an exceptional experience, ensuring rapid time to value
and ongoing ROI:
• Our client engagement model is designed to discover, deploy and
exploit business value using AIE
• Our AIE Certification Program, a 4-day curriculum, provides quick-
start knowledge to optimize AIE for your needs and maximize value
for your company
• We offer our customers an unlimited development license to freely
discover new areas to leverage AIE across your organization
• You are backed by active Attivio consultants and a team of developers
dedicated to a dynamic AIE product roadmap
We welcome the opportunity to prove to you the power of AIE and
replicate the success enjoyed by our customers for your organization. All
the business insight that matters at lower cost, in real-time, with analytics,
consumable by all, is awaiting your organization!
ABOUT ATTIVIO
Attivio’s unified information access platform, the Active Intelligence
Engine™ (AIE), redefines the business impact of our customers’
information assets, so they can quickly seize opportunities, solve critical
challenges and fulfill their strategic vision.
Attivio correlates disparate silos of structured data and unstructured
content in ways never before possible. Offering both intuitive search
capabilities and the power of SQL, AIE seamlessly integrates with existing
BI and big data tools to reveal insight that matters, through the access
method that best suits each user’s technical skills and priorities. Please
visit us at www.attivio.com.
CONTACT
ATTIVIO
Phone:
+1.857.226.5040
Email: info@attivio.com
Web: www.attivio.com
Twitter: @attivio
12. SEIZE OPPORTUNITIES
SOLVE CRITICAL CHALLENGES
FULFILL YOUR STRATEGIC VISION
Experience insight that matters with the evolution of business information.
Attivio redefines the business impact of our customers’ information assets,
so they can quickly seize opportunities, solve critical challenges and fulfill
their strategic vision. Attivio’s Active Intelligence Engine, the leading unified
information access platform, connects massive amounts of disparate and
siloed unstructured content and structured data to drive innovation, mitigate
risk, contain costs and improve efficiencies.
Attivio offers an entirely new approach to the daunting challenges faced by
traditional information management technologies. AIE delivers a simplified,
agile platform that creates immediate value and reduces project risk by making
it easy to integrate information from all required sources.
Corporate Headquarters
275 Grove Street
Newton, MA
02466
+1.857.226.5040
Attivio and Active Intelligence Engine are trademarks of Attivio, Inc.
All other names are trademarks of their respective companies.