1. E&S Joint Working Group
AAMGA Automation &
Technology Conference
Scottsdale, AZ
March 3, 2013

2. Antitrust Statement
Antitrust laws aim to protect the public from agreements between competitors that affect the price
or distribution of products while promoting fair and vigorous competition in the marketplace.
AAMGA member companies, as competitors in the market, will always act in their individual,
competitive best interests.
When member companies meet at AAMGA functions there are legitimate concerns about the
application of antitrust laws to their discussions. Because AAMGA meetings are not authorized by
any state regulatory official acting under proper statutory authority, the McCarran-Ferguson Act
exemption does not provide protection against antitrust enforcement. This statement is intended
to provide general guidance regarding the permissible areas of discussion.
It is imperative that participants avoid any discussion of prices, market allocation, product
restrictions or any conduct that could be construed as boycott. These topics are per se illegal – the
intent of the parties or the effect on competition is irrelevant. Other commercial activities may also
be violations of antitrust law if they constitute an “unreasonable” restraint of trade.

3. E&S JWG Sponsors
Cal Durland
CJ Ketterer/Scott Montney ACORD Director of Member Relations
Technology Committee Co-Chairs
Jeff Yates Mike Ardis
ACT Executive Director Director of Communication & Technology

4. E&S JWG Constituency

5. E&S JWG Mission
Further the standards-based
electronic exchange of information in
the E&S market

6. E&S JWG Organization
• Co-Chairs
– Angelyn Treutel, SouthGroup Insurance
– Mike Roy, Risk Placement Services
• SubGroups
– Carrier
• Greg Ricker, Atlantic Casualty
• Scott Good, Scottsdale Insurance
– Retail Agent/General Agent (RA/GA)
• Lisa Parry Becker, William B. Parry & Son
• Tate Tooley, Bloss & Dillard
– Lloyd’s
• Tammie Miller, Risk Placement Services
• Sarah Thacker, Lloyd’s

7. Today’s Agenda
• 8:30 – 8:40: Introduction
• 8:40 – 9:10: RA/GA Subgroup
• 9:10 – 9:40: Carrier Subgroup
• 9:40 – 10:10: Lloyd’s Subgroup
• 10:10 – 11:30: Breakout Sessions
• 11:30 – 11:45: Session Wrap-Up/Next Steps

8. E&S Joint Working Group
Retail Agent/General Agent Subgroup

9. RA/GA Subgroup Update
• Workflow Improvement Recommendations
– Current
– Future
• Retail Agent/General Agent Demos

10. RA/GA Subgroup: Workflow
Improvements
• Enhance communication
– Implement TLS secure email
– Self-administration tool for retail agents
– Generic emails:
personal@abcagency, commercial@abcagency.com, certif
icates@abcagency
– Accept ACORD apps
– Limit supplemental and requests for non-standard data
– Add pop-ups on MGA website when additional
information needed
– Eliminate redundant data entry

11. RA/GA Subgroup: Workflow
Improvements
– Self-administration tools
– Tracking status within the website
• Quote submissions, renewal process, endorsement
– Access to claim status
– Renewal questionnaires

15. RA/GA Subgroup: Workflow
Improvements
• Renewal Questionnaires and Messaging
– 90 Days in Advance is Preferable
• The above account is set up to automatically renew this year. You
do not need to complete a renewal application. The policy will be
issued about 20 days prior to the effective date. Please note this
account may receive a pricing increase due to changes in
underwriting guidelines.
• We want to offer you the best possible terms, conditions and
pricing available in the marketplace. To do that, we need a
completed ACORD application. If a supplemental application is
needed, we will forward it to you.

16. RA/GA Subgroup: Workflow
Improvements
• Enhance communication
– Send initial quotes to requestor
• Renewals, underwriting, endorsements to generic email
– Send full set of quote documents
• Quote, bind request, finance agreement, s/l
affidavits, terrorism)
– Send indexed policy document pdfs
(new, renewal, endorsements) to generic email

17. RA/GA Subgroup: Workflow
Improvements
• Index Suggestions:
– Table of Contents
– Line of Business sections
• Declarations pages
• Forms and exclusions
– Interline forms and exclusions
– Signature pages
– Additional interests

18. RA/GA Subgroup: Workflow
Improvements

19. RA/GA Subgroup: Workflow
Improvements
• Accounting
– Finance Agreements
– Statement Communication
– Commission Statement Samples

22. RA/GA Subgroup: Workflow
Improvements
• Claims Communication
– Adjuster assignment
– Status updates
– Claim payments
– First Notice of Loss
– Claims Inquiry
– Claims Download, including payments

24. RA/GA Subgroup: Workflow
Improvements
• Future Development (12 – 24 Months):
– Download
• Commission statement
• Policy
• Claims
– Real-time
• Logons and complex non-expiring passwords
• Inquiry transactions: billing, policy and claims
• Rating
• ACORD Activity Notes
• Best Practices implementation guide
– E-Signatures
– Accounting: accept credit cards

25. RA/GA Subgroup: Workflow
Improvements
• Next Steps:
– MGA Unique Identifiers (NPN)
• ACORD standard approved November 2012
• Update management systems
• User Guide
– E-Signatures
– ID Federation
• Industry effort to move to federated, digital identities
– Ongoing Forums

26. RA/GA Subgroup: Workflow
Improvements
Proof of Concept Demos

27. RA/GA Subgroup: Workflow
Improvements
• Upcoming Events:
– April 9, 2013, Real Time Day
– Industry Webinars
• TLS, workflow, electronic policy delivery

31. Questions & Open Discussion

32. Carrier Subgroup

33. Carrier Sub-Group Agenda

34. Purpose
What are the challenge’s that we are facing?
• Exchange of data between wholesalers & carriers is difficult
• No agreed upon standard
• Low adoption and implementation rates
• Exchange of data between wholesalers & carriers is expensive
• Custom Interfaces require custom programming
How do these challenges impact us?
• Quoting multiple markets is timely & expensive
• Maintaining rates and forms increases error rates
• Vendor & systems costs escalating

35. Call to Action
The way we’re doing business has to change.
1. Agree on a standard for sharing data and resist building
custom data interfaces.
2. We must increase efficiencies, thus reduces our expenses.
3. With ACORD’s help – expand the existing ACORD standard
so they meet customer needs.
4. Implement based on these standards.

36. Goals & Objectives
• Further the standards-based electronic exchange of information
in the E&S space.
• Showcase implementations that represent what we are trying to
achieve.
• Create discussion and interaction amongst the relevant parties.
• Introduce solutions and vendors that may be useful or adaptable
to our needs.
• Adapt to the input of our base to stay current and relevant.

37. Who’s in the Carrier Sub-Group
• Four carriers in the working group has grown to 14
• Vendors participation increased from three to over a dozen
• MGA interest and participation also increased

38. Initial Plan for 2012
In early November, 2011 the Carrier Sub-Group defined our
goal, a couple leaders stepped forward, and work began.
• Selected first Line of Business (Commercial General Liability)
• Ability to request rates and forms / Send data back
• Involve minimum four E&S Carriers
• Recruit minimum of three vendors
• Have all parties modify their system to use a single data
standard
• Demo March 5, 2012

39. Demo presented in March ‘12

40. Results of the Demo
System worked as designed:
• Single XML data request and response utilized
• Commercial General Liability Rates Returned
• Forms information returned
• Minimum premiums returned
• Transactions completed in seconds (real time)

41. ACORD Standard - Updated
We were successful in the implementation of:
Commercial General Liability Rate Request/Response
• Standard Developed
• Group sign-off
• ACORD incorporating into the PCS standard Fall 2012
• Approved by ACORD January 2013 (PCS 1.24)
• Already in production with one carrier
GL Rating (returning fully developed premiums)
• Revised the PCS standard with ACORD to including Rating
• Approved by ACORD Program Working Group 2/28/2013.
Final approval May 2013.
• Carrier’s begin to adopt the GL Web Service Standard

42. What we have Learned?
1. ACORD has been very responsive to the JWG Carrier
team
 The ability to move from Proof-of-Concept to a Standard in 6
months is unprecedented
2. We were able to make changes with ACORD very quickly
3. The number of active participants in the meetings has
grown considerably
4. We have found that we have more in common, than not
5. We just needed a good idea and some participation to

43. 2013 and Beyond
1. Other Lines of Business
• Work on the Property Rate and/or Rating Standard
• E&O, D&O, Umbrella, and EPLI
• Continue the close collaboration with ACORD
2. Educate on the new Standard to enable adoption
• This begins in the Break-out session where we will walk through
the ACORD Technical Specification
• This is a targeted document (under 50 pages) that just highlights the E&S Standard !!!
3. Discuss other forms of Web Service, outside of Rates, such
as:
• Loss History and Claim Inquiry
• Submission
• Other ideas that you might have

44. Any Questions?

45. Lloyd’s Subgroup

46. Chairs
Tammie Miller
Sarah Thacker

47. Lloyd’s Subgroup – Rewind to early 2010
• Coverholders were having to provide information on
risks, premiums and claims
• Regulators, reinsurers and investors were asking for more and
more information
• Syndicates were all asking for different information
• MGAs did not want any more systems
• Re-keying was commonplace at coverholders, brokers and
managing agents

48. Lloyd’s Subgroup – April 2010 – Lloyd’s Vision
• Standard flows of information between coverholders and the
Lloyd's market
• Data standards which can be used within and outside the Lloyd's
market
• MGAs free to choose their systems

49. Lloyd’s Subgroup – 2013
• Lloyd’s reporting standards exist for
• US property exposures
• Premiums
• Claims

50. Lloyd’s Subgroup – where are we now
• Lloyd’s have created spreadsheet templates
– To assist those manually creating monthly reports
– As a guide when designing automated reports
– The spreadsheets are for worldwide
requirements, just select the columns you need

51. Lloyd’s Subgroup – where are we now?
• Managing agents and brokers in London are investing in new
systems
US MGA creates In London new
manual data mapping
spreadsheets or tools and systems
cannot afford to remove the need
change layout of for consistent
reports formats

52. Lloyd’s Subgroup – where are we now?
• Managing agents and brokers in London are investing in new
systems
In London up to date
US MGA wants to binder systems are
use automated designed to receive
XML XML as well as
spreadsheets

53. Lloyd’s Subgroup – where are we now?
Lloyd’s coverholder reporting standards
can be met using ACORD XML

54. Lloyd’s Subgroup – where are we now?
• ACORD are providing training via webinars:-
• Premiums was held 20 Feb
• Exposure management 13 March
• Claims 20 March

55. Lloyd’s Subgroup – where are we now?
Welcome, Marcia Berner from ACORD

56. ACORD Knowledge Center
Binding Authority Premium Reporting Standards
20 February 2013
© ACORD 2013

57. Lloyd’s spreadsheet
template
• Lloyd’s has developed
• Premium & Claims
spreadsheet templates
• Guide to using them
• Content driven by
regulatory reporting
requirements
• Data in the templates
fulfills requirements for
reporting back to
country/state of origin

58. Overview of Enhancements
• ACORD XML V1.x message design
• Large market penetration in US and
Canada for property and casualty
reinsurance
• Utilization of preexisting XML message
design
• Notification (Notify) – MGA/GA to carrier
for activity which has occurred

59. Basis for design – Lloyd’s
spreadsheet standard

60. Design Equivalent XML V1.x
Message Sets
• Within AccountingSvcRq and AccountingSvcRs
services
• Set 1
• BindingAuthorityPremiumTransactionReportNotify
• BindingAuthorityPremiumTransactionReportNotifyRs
• Set 2
• BindingAuthorityClaimTransactionReportNotify
• BindingAuthorityClaimTransactionReportNotifyRs

61. Notify message
• Header information
• Reporting Entity Name
• Date Range for Report
• Activity Date (send date)
• Line Item (transaction) information
• Each transaction a single line item
• Lloyd’s specific data elements created

62. Notify Message Design

63. Message Header Fields

64. Message Detail/Line Items

65. Notify Response Message
• Acknowledges receipt of XML ONLY
• Provides error condition(s) concerning
the receipt (not content) of the Notify
message
• DOES NOT imply content has been
validated

66. How to Get Started
• Download P&C XML Standard
• Download Transaction Specs
• Obtain buy-in from Trading Partners
• Create proto-type XML
• Compare with statement/spreadsheet
• Transmit test XML

67. Basic Standard Release
• Schema
• Help File/PDF
• Available ONLY from P&C Standards
page

68. Implementation Documents
• Available on P&C and GRLC Standard
pages

69. …continued
• Transaction Specification .html docs
• Outline
• Specification
• XML Samples (Rq/Rs)
• Schema subset
• Spreadsheets (2)
• Showing Lloyds Reference
• Field List

70. New Standards Artifacts

71. …continued

72. For questions or more information …
NAME: Marcia Berner
Email: mberner@acord.org
URL: www.acord.org
NAME: Phil Brown
Email: pbrown@acord.org
URL: www.acord.org

74. Lloyd’s Subgroup – where are we now?
• Most US MGAs still send spreadsheets to London
• A small number are now sending XML
• Who else wants to send XML?

75. Lloyd’s Subgroup – where are we now?
• Which vendors are implementing the Lloyd’s standards for Excel
and for XML?
• Who would like to do a demo?

76. Lloyd’s Subgroup – where are we now?
• The Carrier Group and the Lloyd’s Group have been working in
isolation
• Is it time to share?

77. Lloyd’s Subgroup
Thank you

78. Subgroup Breakout Reports
• RA/GA – Lisa & Tate
• Carrier – Scott & Greg
• Lloyd’s – Tammie & Sarah

79. E&S JWG – Upcoming Events
• New E&S JWG Website Launch – March 2013
• ACORD / LOMA
– May 6-8, Las Vegas (ACT Meeting 5/5)
• IASA Conference
– June 2-5, Washington, DC
• Scottsdale Insurance – Customer Technology Forum
– June 13-14, Scottsdale, AZ
• NAPSLO Annual
– September 29 – October 2, San Diego
• ACORD Implementation Forum
– October 28-31, Boston

80. E&S JWG – How You Can Join
1. Register on ACORD website at www.acord.org
2. Notify Geri Prescott (gprescott@acord.org) that
you want to be a member of the E&S Joint
Working Group & one or more of the following
subgroups:
-- RA/GA Interface
-- E&S Carriers
-- Lloyd’s

81. E&S Joint Working Group
Thank You For Your Time!