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JIGYASA           Volume 1 Issue 1




                                     NITIE
Industry Institute Partnership Cell
2

About Industry Institute Partnership Cell

          In the changing scenario of globalization and emerging new technologies, relationship between
          Industry and Institute has become indispensable to improve industrial competitiveness in the
          emerging economic landscape. In this endeavor Industry Institute Partnership Cell (lIPC), NITIE
          proposes to provide cost effective solutions to the techno-managerial problems faced by the Small
          Scale Industry through participation of NITIE Faculty and students in solving industrial problems.

          Started in 1995 under the aegis of AICTE, IIPC, NITIE has come a long way in providing support to
          the SSIs in and around Mumbai. It aims to strengthen the Industry Institute linkage with the small
          scale enterprises, IIPC, NITIE seeks to extend the training & consultancy services to Small-scale
          enterprises.

          IIPC, NITIE has an objective to strengthen the relationship of institute with Industries through
          various activities
                  Organizing Seminars, Conferences and Workshops for SSIs
                  Training and Consulting Services for SSIs
                  Undertaking Business Improvement projects

          IIPC, NITIE can offer assistance in the areas of Operations, Materials, Accounting & Finance,
          Marketing, Information Technology. It can offer general as well customized programs (both training
          & consultancy services) for the Small Scale organizations located in Mumbai and its near vicinity.
                  Productivity and Quality
                  Value Engineering
                  Materials Management
                  Financial Management
                  Marketing and Sales Management
                  Specific Topics for SSIs

          NITIE – IIPC has also organized seminars at the following Industrial Associations
                  Bombay Industries Association                  
                  Ghatkopar Industries Estate
                  Vasai Industrial Association
                  Taloja Industrial Association
          For more information visit http://nitie.net/iipc/

          Coming together is a beginning… Keeping together is progress… Working together is
          success. (Henry Ford)


          NITIE is one of the premier business schools in India. Established in 1963 by the
          Government of India, through the International Labor Organization (ILO) with the
          assistance of United Nations Development Program (UNDP), it has consistently been
          ranked as one of top 10 business school over the years. NITIE is an autonomous body
          under the Ministry of HRD, Government of India and is governed by a Board of Governors
          comprising eminent personalities from government, academia and industry. It is
          recognized as a center of excellence along with the IITs, IIMs and IISc by the Ministry of
          HRD, Government of India. It has been ranked as 7th best B school in India by Wall Street
 Dctor    Journal in 2009.
          For more information visit www.nitie.edu



                                     Jigyasa IIPC, NITIE Mumbai
3



                                                  Message from the Director


It gives me immense pleasure to know that the Industry Institute
Partnership Cell have initiated publication of a magazine “Jigyasa.” This
has the promise of taking the mission of NITIE – “To nourish a learning
environment conducive to foster innovations in productivity and
business development” forward. The application of classroom learning
to the real life problems faced by the corporate world would be the
greatest test of the mettle of budding managers of NITIE. Under the
able guidance of faculty members, students have been active in
providing cost effective solutions to the techno-managerial problems
faced by MSMEs for a long time. Jigyasa has the promise of reaching
out to even more numbers of MSMEs. I am confident that MSMEs
would benefit from their endeavor as much as they would get a chance
to implement their classroom learning to the real life problems.

These continued efforts to bring innovative methods to bridge real life
issues faced by industry, go on to reinforce the continuous ranking of
NITIE among top business schools in the country. No wonder NITIE
continues to be the preferred destination for leading business
establishments seeking the finest managers.

I applaud the zealous efforts of the students of IIPC and Prof. V. B.
Khanapuri who have taken the lead in this initiative. It is heartening to
be a part of the process that takes all the enterprising individuals and
companies along the learning curve of the institute. I wish the team all
the success ahead.



Dr. Subhash D. Awale
Director
NITIE, Mumbai

                                 Jigyasa IIPC, NITIE Mumbai
4


Message from Prof. Vivekanand B. Khanapuri



           I congratulate the members of Industry Institute Partnership Cell
           for coming out with the magazine Jigyasa, focused primarily on
           issues/challenges faced by Micro Small and Medium Enterprises
           (MSME’s). The magazine aims to bridge the knowledge gap by
           dissemination of academic knowledge in terms of theoretical
           frameworks, case studies and also provide relevant news to the
           MSME’s. This I believe will go a long way in facilitating this
           sector in enhancing their competitiveness and in turn contribute
           towards the economic growth.

           The students of NITIE apply their classroom learning to the live
           industry problems in the MSME sector taken up under the
           guidance of faculty members. MSME’s would thus benefit from
           these varied experiences at these units along with the research
           done by faculty members of the institute.

           As the mouthpiece of the IIP Cell grows, I hope it quickly builds
           up a reputation for a good read and reliable delivery. There are
           some who can envision and even fewer who can bring that to
           reality. I am delighted to see their vision and common dream
           taking shape through toil in inception of this magazine. I hope
           this magazine brings in more corporate and expert involvement
           as it grows bigger and better, with wider distribution of its
           upcoming editions. I have all my best wishes for making it
           successful and sustainable.



           Prof. Vivekanand B. Khanapuri
           Professor-in-charge
           Industry Institute Partnership Cell

                           Jigyasa IIPC, NITIE Mumbai
5


                                                                    From the Editor’s Desk
As we left behind the whirling and gyrating creeks of machines in the factory
and reeled off towards NITIE, we started to ponder over the effect of downturn     Volume 1
                                                                                   Issue 1
on these small industries. More often than not, it is someone’s entrepreneurial
                                                                                   February 2010
quest. And they have to go through so much of beginners’ hardship. More than
2.6 crore MSME’s contribute 9% to India’s GDP and 40% to exports. And yet          Patron
according to the 4th National census, the percentage of sick MSMEs have            Dr. Subhash D. Awale
increased to 14.7% from 13.98% in 2000-01.                                         Prof in Charge
A study conducted by two business schools said that lack of funds contributed      Prof. V. B. Khanapuri
to the sickness of 74% of the MSME’s followed by managerial incapability which
accounted for 71% of the cases. Industry Institute partnership cell of NITIE
targets the second one by providing cost effective solutions to SME’s. Students
use their classroom learning and simulations to solve real life scenario under
faculty guidance.
The MSME sector can only grow further. The government took a big step when
SEBI eased the listing norms for SME’s. As the upturn is now prominent in the
horizon, banks are ready to ease their financing norms. They are coming up with
new and innovative financial products especially for SME’s. The silver lining is
distinct.
This magazine has come out with the toil of many people and our thanks goes to     Disclaimer: The views
all the professors and fellow students. This would not have been possible          presented are author’s
without the guidance and support of Dr. S. D. Awale, Director NITIE and Prof. V.   personal and IIPC, NITIE
                                                                                   bears no responsibility
B. Khanapuri, Prof In charge, IIPC NITIE. My special thanks to Achyut Kaushik,     whatsoever for any article.
Lakxmikant Ramawat, Pulkit Kheria, Abhishek Dutta and whole IIPC team for
their constant support.
                                                                                   © 2010 IIPC NITIE
In this inaugural issue we bring to you prospective from various aspects of a      Copyright License: Attribution
                                                                                   Non-Commercial (CC-BY-NC)
MSME i.e. working capital management, lean manufacturing, innovation and
ERP. We believe that this magazine would become the harbinger of knowledge         Back cover photo by
                                                                                   Rachit Anand
from the humble start which it has made. Hope you enjoy reading this magazine
as much as we enjoyed compiling it.

Rohit Kumar
Editor
Jigyasa
editor.jigyasa@gmail.com




                                    Jigyasa IIPC, NITIE Mumbai
6


            Contents


      About Industry Institute Partnership Cell     2
      Message from the Director                     3
      Message from Prof in Charge                   4
      From the Editor’s Desk
                                                    5

      Articles
                                                    7
      Leaning SMEs
      Innovation and R&D for SMEs in India          8

      Latest Trends in ERP and its intervention
                                                    10
      for SMEs
      SMEs working capital management               12


      News Feature
      World around SMEs                             13


      In Picture
      Previous        workshops,   seminars   and
      conclave                                      15




Jigyasa IIPC, NITIE Mumbai
7


                                                                                          Leaning SMEs
              st
  Amit Gera, I year PGP NITIE                                                           amitgera85@gmail.com


Lean is about doing more with less: Less time,         As an organization applies lean principles, it is able to
inventory, space, people, and money. Lean is about     realize a net decrease in inventory and thus a net
speed and getting it right the first time.             increase in cash. . Lean principles will enable any
Lean manufacturing is a systematic approach for        organization to navigate the credit crunch by freeing
identifying and eliminating waste in operations        up cash, improving product quality, and reducing
through continuous improvement for doing               costs while growing as a company.
everything more efficiently, reducing the cost of      Lean principles can help SMEs in increasing
operating the system and fulfilling the customer’s     productivity by practicing the following 5S strategy
desire for maximum value at the lowest price.          step by step:
Lean principles come from the Japanese                  Sort: Organize the work area, leaving only the
manufacturing industry.                                     tools and materials necessary to perform daily
Lean theory basically focuses on reducing the 3             activities.
types of waste in an organization:                                          Set       In     Order:    Orderly         As an
   Muda: Non value-adding work                                                arrangement of needed items
                                                                                                                    organization
   Muri: Overburden                                                           so that they are easy to use
   Mura: Unevenness                                                           and accessible for “everyone”        applies lean
      (making the process smooth)                                              to find. Orderliness eliminates
For many, Lean is a set of "tools"                                             waste in production and
                                                                                                                   principles, it is
that assist in the identification                                              clerical activities.                able to realize
and steady elimination of these                                               Shine: Keeping everything
 wastes (As waste is eliminated                                                clean and swept. This               a net decrease
quality improves while production                                              maintains                       a
                                                                                                                    in inventory
time and cost are reduced.)                                                    safer work area and problem
Examples of such "tools" are Value                                             areas          are        quickly   and thus a net
Stream Mapping, Kanban (pull systems) and Poka-                                identified. An important part
Yoke (error-proofing).                                                         of     “shining”     is    “Mess
                                                                                                                     increase in
It is often understood that implementing lean                                  Prevention.”                             cash.
processes lead to more layoffs, but it depends on       Standardize: Creating a consistent approach for
the type of process used by the company. For the           carrying out tasks and procedures.
company using make to order, shop floor tasks tend
to become more specialized, making substantial            Sustain: Discipline and commitment of all other
layoffs more difficult to execute, whereas in the          stages. Without “sustaining”, your workplace can
make-to-stock, there are more workers doing the            easily revert back to being dirty and chaotic.
same tasks. So, it is relatively easy to downside
some portions of that workforce consistently with      Once the enterprise has well established lean
the drop in demand.                                    practices, it should extend the same to its suppliers
It has been often misunderstood that Lean can be       to bring out a lean supply chain. Although this
                                                       practice is business model dependent, the companies
applied only to manufacturing setups. Lean as a
                                                       which have most of their manufacturing work
philosophy is applicable across industries, what is
                                                                                                                                Best Practice



                                                       outsourced to other firms must begin the process of
required is the knowledge and application of core      improving the extended value stream much earlier
values of lean principles.                             than vertically integrated companies.



                                                      Jigyasa IIPC, NITIE Mumbai
8



             Innovation and R&D for SMEs in India

                    Kushagra Sagar, IInd year PGP NITIE                                                  kushagra.nitie@gmail.com


                     In India, small and medium industries play a vital      scenario of liberalization and globalization. Indian
                     role in the growth of the economy. Small industries     SMEs are finding it difficult to sell their products in
                     have a 40% share in industrial output, producing        the domestic and international markets because of
                     over 8000 value-added products. They contribute         increasing competition their conventional product
                     nearly 35% in direct export and 45% in the overall      range. It will, thus, encourage exports and global
                     export from the country. They are one of the            integration and propel SSI
     Although        biggest employment-providing sectors after
                                                                             Financial issues
                     agriculture, providing employment to 28.28 million
  Indian SMEs        people.
                                                                             The non-availability of institutional finance on
                                                                             affordable and easy terms is hindering access to new
    realize the                                                              technologies. In India the situation is further
                     Importance of Innovation
importance of        Innovation has always been the hallmark of small
                                                                             complicated by the fact that the preferred mode of
                                                                             finance is either self or other sources.
   innovation,       and medium enterprises. SMEs that integrate
                     innovation can reap significant benefits. Studies       Sources to overcome financial barrier
 most of them        conducted by US Department of Commerce,                 Innovation in developing countries is promoted by
                     revealed that since World War II, 50% of all
 still believe in    innovations and 95% of radical innovations, have
                                                                             venture capital, to help in indigenous development
                                                                             of technologies. In India financial institutions, such as
    importing        come from new and smaller firms. The innovation         Industrial Development Bank of India (IDBI),
                     process is seen as a cycle involving trial and error,   Industrial Credit and Investment Corporation of India
  technology,        where problems, at some stage of development            (ICICI), Industrial Finance Corporation of India (IFCI),
   rather than       lead to the need for reevaluation of the earlier        and other banks are providing financial assistance,
                     stage of the innovation process.                        for commercialization of indigenously developed
   developing                                                                technologies and adoption of imported technologies
                     Although Indian SMEs realize the importance of
them in-house        technological innovation, most of the Indian SMEs
                                                                             for wider domestic applications through venture
                                                                             capital.
                     still believe in importing technology, rather than
       or in
                     developing them in-house or through/in                  Small Industry Development organization (SIDO)
   association       association with, national Research and                 offers a number of financial services to SMEs. Some
                     Development (R&D) centers. Indian SMEs, over the
with, national       years, have largely ignored their R&D and have
                                                                             of its the popular schemes are Credit Linked Capital
                                                                             Subsidy Scheme for Technology Up-gradation, Credit
 R&D centers.        mostly not embarked on new product development          Guarantee Scheme, ISO 9000 / IS 14001 Certification
                     and technological up-gradation. This is despite the     Reimbursement Scheme, Integrated Infrastructure
                     fact, that India has the third largest pool of          Development Scheme, Cluster Development program
                     technologically trained manpower.                       , Mini Tool Room Scheme etc.
                     Barriers to innovation for Indian SMEs                  Steps taken by Government
                     India has nearly 3 million SMEs, which produce a        i) SED Bill: The Small Enterprises Development (SED)
                     diverse range of products from very basic to highly     Bill is on the anvil. Enactment of this Bill will remove
Innovation




                     sophisticated products. Despite their strength,         the barrier to SSI growth, by inculcating a hassle free,
                     SMEs are facing tough challenges in the present         user-friendly environment enabling SMEs to diversify



                                              Jigyasa IIPC, NITIE Mumbai
9
from their conventional product range. It will, thus,       Mechanical       Engineering      Research        and
encourage exports and global integration and propel         Development Organization (MERADO), National
SSI towards the projected 12 % targeted rate of             Small Industries Corporation’s (NSIC), and Asia
growth.                                                     Pacific Center for transfer of Technologies
                                                            (APCTT).
ii) Credit Rating Scheme: The scheme has been
                                                            Current scenario in India
introduced to encourage the SSI Units to get their
                                                            At present, there are 2900 R&D institutions in
credit rating done, by reputed third party credit
                                                            India, of which 1350 are in the private sector. Out
rating agencies. The credit rating will facilitate hassle
                                                            of these, over 1250 are in-house R&D units,
free flow of credit to SMEs, while enhancing the
                                                            employing over 45,000 personnel. However, the
comfort-level of the lending banks. Government of
                                                            SME sector is largely aloof of such facilities. In the
India will reimburse 75% of the fees charged by the
                                                            majority of the cases, the R&D outputs do not get
rating agency subject to a ceiling amount.
                                                            commercialized for want of initial investment and
iii) SME Fund: Small Industries Development Bank of         the needed enabling environment and
India (SIDBI) was set up in April, 1990 under an Act of     networking.
Parliament. SIDBI is the principal financial institution    Managerial issues
for promoting, financing and development of                 The Indian industrial environment was
industries in the small-scale sector. To further            traditionally identified by its regulative and
improve credit availability, a SME fund of $ 2 billion      protective characteristics. Till, 1990, the Indian       R&D outputs do
has been operational from the year 2004.                    economy was inward looking and protected from                not get
                                                            internal and external competition. In the absence
iv) Credit cards: Laghu Udyami Credit Card (LUCC)
                                                            of competition, firms did not develop the                commercialized
Scheme (Small Entrepreneur’s Credit Card) has been
                                                            technological capability needed for penetrating
liberalized. The credit limit has been enhanced from
                                                            the global market. Decades of long protective
                                                                                                                       for want of
$4000 to $20,000 for borrowers who have a
satisfactory track record.
                                                            environment also reduced the risk taking capacity             initial
                                                            of the SME manager and made him complacent
Technological issues                                        and averse to risk. SME manager chose to avoid           investment and
Technology is the key to enhancing a company's              risky situations and thus blocking the dawn of             the needed
competitive advantage in today's dynamic                    innovation.
information age. SMEs need to develop and                   Conclusion
                                                                                                                        enabling
implement a technology strategy in addition to              SMEs are sometimes less aware of global                   environment.
financial, marketing and operational strategies, and        standards, they only think about local
adopt the one that helps integrate their operations         competition. It is imperative to have a shift in way
with their environment, customers and suppliers.            of thinking. In term of investment many foreign
                                                            companies are at the door, so SMEs should
Organization supporting SME in technology
                                                            concentrate on upgrading their product so that
development
                                                            there will be longer relationship with those MNCs.
As technology is an important element, along with
                                                            Government also plays an important role, Indian
price and quality in determining competitiveness,
                                                            government will have to act in same manner what
many organizations are active in the area of offering
                                                            China had done 30 years ago- implementing SME
technological assistance to SMEs, including the
                                                            innovative idea at national level thus encouraging
Council of Scientific Research (CSIR), Indian Institute
                                                            SMEs for innovation.
of Technology (IIT), Technology Information
                                                            References
Forecasting and Assessment Council             (TIFAC),
                                                            1.   www.niscindia.com
                                                                                                                              Innovation




National Research and Development Corporation
(NRDC), National Institute of Design (NID) Product          2.   www.ciionline.org
and Process Development Centers (PPDCs),                    3.   www.laghu-udyog.com
                                                            4.   www.innovation.com

                                                      Jigyasa IIPC, NITIE Mumbai
10



            Latest trends in ERP and its interventions for SMEs
                   Amit Singhal, Ist year PGP NITIE                                                   amitmail85@gmail.com


                    Enterprise Resource Planning (ERP) calls for          ringing in the market was, Can everyone afford
                    constant modifications and up gradations. ERP         it.? The answer was a stubborn no initially but
                    developers are facing tremendous pressure             ERP's and ERP applications designed for SMEs
                    both from vendors and companies. In this              have successfully overcome the above
                    context it becomes important to analyze the           limitations.
                    ERP's trends and modalities.
                                                                          Some relevant issues concerning ERP for SMEs:
                    Need based applications                               Evolution of ERP in SMEs:
                    Organizations had to implement ERP                    ERP was a term restricted purely to elite class.
                    throughout their systems irrespective of the          This scene was witnessed in the IT market for
                    fact whether they help in all the functions or        some long time ever since ERP was introduced.
ERP was a very      in one particular function. This became a big         The large organizations went ahead with ERP
                    hurdle to the firms and main disadvantage of          process     unmindful     of    the    negative
  costly affair.    ERP. They had to purchase the whole                   consequences of not non-inclusion of SMEs, not
 Thanks to the      applications even if it meant that most of            to forget mentioning the fact that they took
                    them would be idle except for the core                every proactive measure to curb the same.
  intrusion of      function.                                             Needless to say ERP firms were also interested
 internet and       The latest ERP software programs have                 in serving such large players. So ERP for SMEs
                    overcome this menace. They offer need based           remained a mere dream.
  open source       applications. The firms need not be worried
 applications,      even if these software programs were not              ERP Vendors and Corporate giants:
                    available. They were given the liberty to             It so happened that the number of larger
  SMEs could        purchase and install software programs                companies without ERP turned out to be nil,
   enter the        pertaining to that particular function. This has      thanks to the awareness created by vendors and
                    helped to increase the scope of ERP not only          IT researchers. No doubt companies were
   market of                                                              initially a hesitant lot and apprehensive on just
                    among large firms but among SMEs as well.
  prospective       ERP's intervention in SMEs
                                                                          hearing the word ERP. However the industry
                                                                          proved them otherwise. Then came a stage
    buyers.         ERP was a very costly affair. Thanks to the
                                                                          where a company could not exist but without
                    intrusion of internet and open source
                                                                          ERP. Even if their performance was satisfactory
                    applications, SMEs could emerge as
                                                                          they were not able to gain any competitive
                    prospective buyers. This has not only widened
                                                                          advantages.
                    the horizon of SMEs but also increased ERPs
                                                                          The story of how goliaths adapted to ERP has lot
                    usage among large firms.
                                                                          of significance in studying their interaction with
                    These large firms were not able to invest huge
                                                                          SME. These bigger companies were not
                    money in spite of adequate funds. ERP for
                                                                          providing the required business to ERP vendors.
                    small business calls for voluminous
Trends




                                                                          Even though there are many big companies the
                    investments. But the question that kept
                                                                          number of vendors was always greater in

                                             Jigyasa IIPC, NITIE Mumbai
11
multiples. This means only the best could strike    they took such a long time to get implemented
deals and there was no possibility for mediocre     and set the whole process into action. Since
or     average      vendors  (in    terms     of    this resource was spent excessively there were
performance).The best players also found that       chances for reduction in potential business and
they had none to serve after a point of time        losing man-hours.
because almost every company in the market          The current day ERP applications are less
successfully established ERP (whether on the        complex to install and train. This has reduced
first or further attempts).                         the amount of time.

Stabilization of ERP in SMEs:                       Open Source, Web enabled and wireless
So they had to naturally look for greener and       technologies
fresher pastures. SMEs were the only answer.        These are three important elements that have
The next question was how to provide best           rejuvenated the functioning of ERP. Open
services at an affordable cost and still make       Source ERP has done away with the hassles of
profit. In this case the vendors had to be          paying license fees not only during installation
                                                    but also whenever a modification is made. The      With basic ERP
worried only about the number of sales they
could make and not the quantum of profits           companies are relieved of depending on ERP            software,
because the number of vendors was few and           vendors even for minor modifications.
                                                                                                         tailor-made
far between when compared with the number           Web enabled ERP helps in making the
of SMEs choosing to go for ERP.                     enterprise operations go online. Any                  system is
As it goes "necessity is the mother of Invention"   stakeholder or third party can access the           being sold by
vendors had to devise cost effective                required information very easily and that too
                                                    by sitting anywhere in the world. This proves
                                                                                                              ERP
applications to meet the demands of the SMEs.
This was the origin of ERP for SMEs. This           to be of great asset for distributed companies       companies.
benefited them in terms of business. On the         and more so during emergencies when the
                                                    details are to be sourced immediately.
                                                                                                         ERP vendors
other hand the SMEs enjoyed greater benefits
by making use of this application.                  Wireless ERP is sharing enterprise information
                                                                                                        are speeding-
In fact, the latest trend is that with basic ERP    through devices like internet and other devices    up to integrate
software, tailor-made system is being sold by       making it possible for outsiders to access the
                                                    same. It has helped organizations to make use
                                                                                                       most of these
ERP companies. ERP vendors are speeding-up to
integrate most of these additional capabilities.    of the communication channels effectively and         additional
                                                    efficiently. It has made it possible for many
This type of customized or tailor-made                                                                   capabilities.
enterprise system is easy to install and            elements to operate in ERP which were
implement for SMEs. It also takes less time to      otherwise not possible.
implement and chances of implementation             Conclusion
failure are lesser.                                 ERP trends reflect positive signals for the ERP
Hence, SMEs are becoming the popular choice         vendors and companies availing their service.
of ERP vendors. There is an increasing              It is important to remember the fact that both
awareness of ERP in SME market. It has              the vendor and the company will be able to
practically helped to unravel the myth that ERP     make use of any advantage (including the
is exclusively meant to business empires.           modern facilities) only through proper
                                                    coordination, teamwork and nurturing a
                                                                                                                 Trends




Reduction in implementation time
                                                    cordial atmosphere. Mere IT ERP trends will
ERP was discouraged by companies because
                                                    not help in this aspect.
                                                Jigyasa IIPC, NITIE Mumbai
12



             SMEs working capital management
                   Rohit Kumar, Ist year PGP NITIE                                           rohitkumar836@gmail.com

                    Working Capital (WC) is considered to be the
                                                                       Reducing the cash conversion cycle to a
                    life blood of an organization. If properly
                                                                       reasonable extent increases firms’ profitability.
                    managed and nurtured, the business prospers
                                                                       Firms can improve their profitability by
                    and grows; else it tends towards financial
                                                                       reducing the number of days accounts
                    distress. Maintaining high inventory levels
                                                                       receivable are outstanding and by reducing
                    reduce the cost of possible interruptions in the
                                                                       inventories. This can be done by proactively
                    production process. However it strains the WC
                                                                       reminding customers of upcoming payment
                    in terms of holding costs. Next, granting trade
                                                                       deadlines.
                    credit favors the firm’s sales. But, granting
                                                                       Management can use decreasing demand for
                    excessive trade credits above a limit may again
                                                                       products to reduce inventories so as to offset
                    be harsh on the Income Statement of firms.
                                                                       low demand. Companies whose performances
                    Managing this fine balance, for the inventory
                                                                       remain strong can use WC strategies to solidify
                    as well as for the ‘trade credit’ becomes even
                                                                       their financial positions.
If the company      more important when there is a liquidity
                                                                       According to a Harvard Business Review
 is pushed to a     crunch in the economy as sharp decreases in
                                                                       research, companies that master the delicate
                    sales can greatly limit available cash. Even in
     cashless                                                          balance between cutting costs to survive today
                    the post-slowdown recovery period, cash WC
                                                                       and investing to grow tomorrow do well after a
  bankruptcy-       improvement should be more important than
                                                                       recession. These companies reduce costs
                    companies concentrating on topline or bottom
 like situation,                                                       selectively by focusing more on operational
                    line growth. If the company is pushed to a
                                                                       efficiency, even as they invest relatively
   what good        cashless bankruptcy-like situation, what good
                                                                       comprehensively in the future by spending on
                    would be huge topline or bottom line growth?
would be huge                                                          marketing, R&D and new assets.
                    WC management is particularly important in         The pinnacle of WC management is achieved
    topline or      the case of startups and SMEs. Most of these       when companies work on negative WC. Costco
   bottom line      companies’ assets are in the form of current       USA, a membership only warehouse club retail
                    assets. Also, short term debt is one of their      chain perfected this model. You need to be a
     growth?        main sources of external finance which is          member to use their service by paying an initial
                    reflected on the balance sheet as current          sum. They accept only cash or debit card,
                    liabilities. The management of WC involves         which gives them instant cash. However they
                    managing inventories, accounts receivable and      get goods from suppliers on a credit for certain
                    payable and cash. The goal of WC                   number of days. Thus they generate negative
                    management is to ensure that a firm is able to     working capital which gives them enough cash
                    continue its operations and it has sufficient      for business expansion. Thus they are able to
                    ability to satisfy both maturing short-term        sustain on wafer thin profit margins. No
                    debt and upcoming operational expenses.            wonder they say “Cash is King.”
Think




                    References
                    1. http://hbr.org/2010/03/roaring-out-of-recession/ar/1
                    2. BCG Report: Winning in a downturn Managing Working capital
                                          Jigyasa IIPC, NITIE Mumbai
13




                                                                                    World around SMEs
                                                                                                 News Desk, Jigyasa



SME Exchange: India debates, China begins                  Google puts SME plans on dashboard
China opened its SME stock exchange and in                 In a bid to tap a bigger pool of small and medium
comparison, India’s plan for a similar exchange is just    businesses on the Internet, online search giant Google
beginning to sprout despite making early moves.            has added a new feature to its existing local business
Known as Growth Enterprises Market, the exchange           center (LBC). The new dashboard feature will provide
will be run by the Shenzhen Stock Exchange and on          businesses with new visibility into the ways their local
October 23rd, the first day of the new board it had an     listings are found on Google, enabling them to make
initial batch of 28 companies listed and available for     smarter decisions about attracting customers.
trading.
                                                           "Businesses will now be empowered with information
The market regulator SEBI has already floated the          on how their listing is being searched and from where
concept for setting up the exchange which will enable      - trends that will enable businesses to make informed
SMEs to raise capital from the primary market. “SEBI is    decisions to reach out to potential customers," said
working on it. The norms are being finalized and           Manik Gupta, product manager, Google India. "This
would be released soon,” Finance Ministry sources          feature is a boon for businesses that do not have a
said. The exchange will help small enterprises that        website of their own but want to use the Internet for
could not fulfill the trading requirements of the BSE      doing business," added Gupta.
and the NSE, raise capital, sources said. The BSE, NSE
and the new entrant MCX Stock Exchange (MCX—SX)             Report says over 50 per cent of missing SME units in
have shown interest in setting up a SME exchange.           Ahmedabad

Bhushan Steel plans SME Steel Park at Orissa               It is difficult to trace out the whereabouts of a large
                                                           number of small and medium enterprises (SME)
Bhushan Steel Ltd (BSL) has requested permission           registered in Ahmedabad district if the official figures
from the Orissa government for establishing a ‘SME         released by the State Industries Commissioner’s office
Steel Park’ around its 3mtpa steel plant being set up      are to be believed. The figures of the nowhere-to-be-
at Meramundali in Dhenkanal district at an investment      seen units in Ahmedabad are half of such units in the
of Rs5828 crore. According to informed sources, the        state.
company has sought 1,000 acres of land for the
proposed SME steel park, of which 200 acres will be        While the state has projected 12 to 14 per cent
earmarked for local downstream units. BSL will also        growth in the SME sector during the Eleventh Plan
provide the raw materials, infrastructure support,         period (2008-13), skeptics say a large number of the
assured power supply and marketing support to the          22,745 missing units in Gujarat (12,864 in Ahmedabad
units proposed to come up in the steel park.               alone) existed only on paper to get official benefits .

In response to the company’s request, the state            The report on the registered micro, small and medium
industries department has asked it to submit a             enterprises (MSME) of Gujarat reveals that as per the
combined application form and detail project report        provisional results of the Government of India’s
(DPR) to the Industrial Promotion and Investment           Fourth Census as on March 2007, out of 2.30 lakh
Corporation of Orissa Ltd.                                 units in the state, 34,945 units have been shut down
                                                           and 2,29,756 were found functioning.


                                                          Jigyasa IIPC, NITIE Mumbai
14

U
    World around SMEs

     Banks enhance SME focus                                    PE funding for SMEs

     IDBI Bank has taken an initiative to strengthen its base   Whatever funding happens for MSMEs, it is late-
     in the mid-corporate, SME and retail sectors.              stage funding, when risks for the investors are less
     "Pursuant to formation of a dedicated vertical for SME     than at the time of founding of the company. “And
     customers, the bank has plans to set up 40 City SME        whenever they have been realized, it's the larger
     Centers (CMCs) out of which 15 have already been set       players who have benefited," said Ramesh Kumar,
     up."                                                       MD and CEO, Zwirn Pragati Capfin. So what ails PE
     Axis bank has now realigned its business into four         funding in MSMEs?
     strategic business units (SBU). The four new SBUs of
                                                                "Lack of awareness is a primary issue," said
     the bank now are retail banking, SME and agriculture,
                                                                Chandrakant Salunkhe, president, SME Chamber of
     corporate banking, non-banking retail subsidiaries and
                                                                India. Moreover, any proposal from an MSME is
     corporate center. Retail banking, along with SME and
                                                                looked at with skepticism because of a lack of
     agriculture, will be headed by Mr. S K Chakrabarti. Mr.
                                                                business plan and transparency. Harsh Kaul, CEO,
     Chakrabarti was earlier the ED in-charge of mid-
                                                                Sidbi VC, said given the stringent norms, only 10% of
     corporates and SME. Unlike other banks where retail
                                                                the MSME units will qualify for funding.
     and SME are under a same person, this was not the
     case in Axis. The move for SBUs will help bring in more    The trend of launching private equity (PE) funds to
     business focus into these units.                           invest in SMEs is catching on in India. IndiaCo
                                                                Ventures Ltd, a Pune-based wealth advisory and
     POSCO opens SME promotion center                           investment firm, is planning to launch an offshore PE
     POSCO has opened a promotion center in one of its          fund that will primarily focus on SMEs. The road
     overseas SCM offices in Thailand in order to support       show for the fund is scheduled to start in the first
     small and medium enterprises' overseas operations          week of December. IndiaCo plans to raise nearly
     Mr. Hwang said in his congratulatory speech "I hope        $500 million from Europe and West Asia.
     the new promotion center will be a foundation stone
                                                                SMEs take to tele-conferencing
     upon which both major corporations and SMEs can
     build up trust in their relationships to help each other   In today’s competitive environment, organizations of
     succeed           in          overseas         markets."   all sizes and across industries are trying to contain
     Another promotion center for SMEs opened at the            costs without limiting their ability to execute and
     second plant of POSCO-IPPC in the Indian city of Pune.     innovate. Unified communications (or UC, such as
     The goal of this center is to help Korean SMEs to play     tele-conferencing and video-conferencing) is no
     a part in the now booming auto industry in the area.       longer restricted to large enterprises.
     Meanwhile, POSCO plans to expand the facility to           Anshul Dhingra, senior marketing manager, Polycom
     other countries if the two turn out to be a success not    (India & SAARC), observes, “SMEs have been
     only at helping SMEs doing overseas business but also      enjoying the benefits of UC solutions to collaborate
     at creating new demand for it by locating upcoming         with various stakeholders. Voice conferencing has
     centers in industrial complexes that contain               found application across the SME segment. With
     processing centers.                                        increased awareness about the vast benefits of visual
                                                                collaboration solutions, the SME market is fast
                                                                adopting this technology as well.”




                               Jigyasa IIPC, NITIE Mumbai
15




Seminars, workshops, training sessions for SMEs and NGO Melas conducted by IIPC, NITIE over the period

                                       Jigyasa IIPC, NITIE Mumbai
16




                                                              NITIE, Mumbai




Please send your comments/feedbacks to nitie.iipc@gmail.com




                Jigyasa IIPC, NITIE Mumbai

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NITIE's Jigyasa magazine explores MSME issues

  • 1. JIGYASA Volume 1 Issue 1 NITIE Industry Institute Partnership Cell
  • 2. 2 About Industry Institute Partnership Cell In the changing scenario of globalization and emerging new technologies, relationship between Industry and Institute has become indispensable to improve industrial competitiveness in the emerging economic landscape. In this endeavor Industry Institute Partnership Cell (lIPC), NITIE proposes to provide cost effective solutions to the techno-managerial problems faced by the Small Scale Industry through participation of NITIE Faculty and students in solving industrial problems. Started in 1995 under the aegis of AICTE, IIPC, NITIE has come a long way in providing support to the SSIs in and around Mumbai. It aims to strengthen the Industry Institute linkage with the small scale enterprises, IIPC, NITIE seeks to extend the training & consultancy services to Small-scale enterprises. IIPC, NITIE has an objective to strengthen the relationship of institute with Industries through various activities  Organizing Seminars, Conferences and Workshops for SSIs  Training and Consulting Services for SSIs  Undertaking Business Improvement projects IIPC, NITIE can offer assistance in the areas of Operations, Materials, Accounting & Finance, Marketing, Information Technology. It can offer general as well customized programs (both training & consultancy services) for the Small Scale organizations located in Mumbai and its near vicinity.  Productivity and Quality  Value Engineering  Materials Management  Financial Management  Marketing and Sales Management  Specific Topics for SSIs NITIE – IIPC has also organized seminars at the following Industrial Associations  Bombay Industries Association   Ghatkopar Industries Estate  Vasai Industrial Association  Taloja Industrial Association For more information visit http://nitie.net/iipc/ Coming together is a beginning… Keeping together is progress… Working together is success. (Henry Ford) NITIE is one of the premier business schools in India. Established in 1963 by the Government of India, through the International Labor Organization (ILO) with the assistance of United Nations Development Program (UNDP), it has consistently been ranked as one of top 10 business school over the years. NITIE is an autonomous body under the Ministry of HRD, Government of India and is governed by a Board of Governors comprising eminent personalities from government, academia and industry. It is recognized as a center of excellence along with the IITs, IIMs and IISc by the Ministry of HRD, Government of India. It has been ranked as 7th best B school in India by Wall Street Dctor Journal in 2009. For more information visit www.nitie.edu Jigyasa IIPC, NITIE Mumbai
  • 3. 3 Message from the Director It gives me immense pleasure to know that the Industry Institute Partnership Cell have initiated publication of a magazine “Jigyasa.” This has the promise of taking the mission of NITIE – “To nourish a learning environment conducive to foster innovations in productivity and business development” forward. The application of classroom learning to the real life problems faced by the corporate world would be the greatest test of the mettle of budding managers of NITIE. Under the able guidance of faculty members, students have been active in providing cost effective solutions to the techno-managerial problems faced by MSMEs for a long time. Jigyasa has the promise of reaching out to even more numbers of MSMEs. I am confident that MSMEs would benefit from their endeavor as much as they would get a chance to implement their classroom learning to the real life problems. These continued efforts to bring innovative methods to bridge real life issues faced by industry, go on to reinforce the continuous ranking of NITIE among top business schools in the country. No wonder NITIE continues to be the preferred destination for leading business establishments seeking the finest managers. I applaud the zealous efforts of the students of IIPC and Prof. V. B. Khanapuri who have taken the lead in this initiative. It is heartening to be a part of the process that takes all the enterprising individuals and companies along the learning curve of the institute. I wish the team all the success ahead. Dr. Subhash D. Awale Director NITIE, Mumbai Jigyasa IIPC, NITIE Mumbai
  • 4. 4 Message from Prof. Vivekanand B. Khanapuri I congratulate the members of Industry Institute Partnership Cell for coming out with the magazine Jigyasa, focused primarily on issues/challenges faced by Micro Small and Medium Enterprises (MSME’s). The magazine aims to bridge the knowledge gap by dissemination of academic knowledge in terms of theoretical frameworks, case studies and also provide relevant news to the MSME’s. This I believe will go a long way in facilitating this sector in enhancing their competitiveness and in turn contribute towards the economic growth. The students of NITIE apply their classroom learning to the live industry problems in the MSME sector taken up under the guidance of faculty members. MSME’s would thus benefit from these varied experiences at these units along with the research done by faculty members of the institute. As the mouthpiece of the IIP Cell grows, I hope it quickly builds up a reputation for a good read and reliable delivery. There are some who can envision and even fewer who can bring that to reality. I am delighted to see their vision and common dream taking shape through toil in inception of this magazine. I hope this magazine brings in more corporate and expert involvement as it grows bigger and better, with wider distribution of its upcoming editions. I have all my best wishes for making it successful and sustainable. Prof. Vivekanand B. Khanapuri Professor-in-charge Industry Institute Partnership Cell Jigyasa IIPC, NITIE Mumbai
  • 5. 5 From the Editor’s Desk As we left behind the whirling and gyrating creeks of machines in the factory and reeled off towards NITIE, we started to ponder over the effect of downturn Volume 1 Issue 1 on these small industries. More often than not, it is someone’s entrepreneurial February 2010 quest. And they have to go through so much of beginners’ hardship. More than 2.6 crore MSME’s contribute 9% to India’s GDP and 40% to exports. And yet Patron according to the 4th National census, the percentage of sick MSMEs have Dr. Subhash D. Awale increased to 14.7% from 13.98% in 2000-01. Prof in Charge A study conducted by two business schools said that lack of funds contributed Prof. V. B. Khanapuri to the sickness of 74% of the MSME’s followed by managerial incapability which accounted for 71% of the cases. Industry Institute partnership cell of NITIE targets the second one by providing cost effective solutions to SME’s. Students use their classroom learning and simulations to solve real life scenario under faculty guidance. The MSME sector can only grow further. The government took a big step when SEBI eased the listing norms for SME’s. As the upturn is now prominent in the horizon, banks are ready to ease their financing norms. They are coming up with new and innovative financial products especially for SME’s. The silver lining is distinct. This magazine has come out with the toil of many people and our thanks goes to Disclaimer: The views all the professors and fellow students. This would not have been possible presented are author’s without the guidance and support of Dr. S. D. Awale, Director NITIE and Prof. V. personal and IIPC, NITIE bears no responsibility B. Khanapuri, Prof In charge, IIPC NITIE. My special thanks to Achyut Kaushik, whatsoever for any article. Lakxmikant Ramawat, Pulkit Kheria, Abhishek Dutta and whole IIPC team for their constant support. © 2010 IIPC NITIE In this inaugural issue we bring to you prospective from various aspects of a Copyright License: Attribution Non-Commercial (CC-BY-NC) MSME i.e. working capital management, lean manufacturing, innovation and ERP. We believe that this magazine would become the harbinger of knowledge Back cover photo by Rachit Anand from the humble start which it has made. Hope you enjoy reading this magazine as much as we enjoyed compiling it. Rohit Kumar Editor Jigyasa editor.jigyasa@gmail.com Jigyasa IIPC, NITIE Mumbai
  • 6. 6 Contents About Industry Institute Partnership Cell 2 Message from the Director 3 Message from Prof in Charge 4 From the Editor’s Desk 5 Articles 7 Leaning SMEs Innovation and R&D for SMEs in India 8 Latest Trends in ERP and its intervention 10 for SMEs SMEs working capital management 12 News Feature World around SMEs 13 In Picture Previous workshops, seminars and conclave 15 Jigyasa IIPC, NITIE Mumbai
  • 7. 7 Leaning SMEs st Amit Gera, I year PGP NITIE amitgera85@gmail.com Lean is about doing more with less: Less time, As an organization applies lean principles, it is able to inventory, space, people, and money. Lean is about realize a net decrease in inventory and thus a net speed and getting it right the first time. increase in cash. . Lean principles will enable any Lean manufacturing is a systematic approach for organization to navigate the credit crunch by freeing identifying and eliminating waste in operations up cash, improving product quality, and reducing through continuous improvement for doing costs while growing as a company. everything more efficiently, reducing the cost of Lean principles can help SMEs in increasing operating the system and fulfilling the customer’s productivity by practicing the following 5S strategy desire for maximum value at the lowest price. step by step: Lean principles come from the Japanese  Sort: Organize the work area, leaving only the manufacturing industry. tools and materials necessary to perform daily Lean theory basically focuses on reducing the 3 activities. types of waste in an organization:  Set In Order: Orderly As an  Muda: Non value-adding work arrangement of needed items organization  Muri: Overburden so that they are easy to use  Mura: Unevenness and accessible for “everyone” applies lean (making the process smooth) to find. Orderliness eliminates For many, Lean is a set of "tools" waste in production and principles, it is that assist in the identification clerical activities. able to realize and steady elimination of these  Shine: Keeping everything wastes (As waste is eliminated clean and swept. This a net decrease quality improves while production maintains a in inventory time and cost are reduced.) safer work area and problem Examples of such "tools" are Value areas are quickly and thus a net Stream Mapping, Kanban (pull systems) and Poka- identified. An important part Yoke (error-proofing). of “shining” is “Mess increase in It is often understood that implementing lean Prevention.” cash. processes lead to more layoffs, but it depends on  Standardize: Creating a consistent approach for the type of process used by the company. For the carrying out tasks and procedures. company using make to order, shop floor tasks tend to become more specialized, making substantial  Sustain: Discipline and commitment of all other layoffs more difficult to execute, whereas in the stages. Without “sustaining”, your workplace can make-to-stock, there are more workers doing the easily revert back to being dirty and chaotic. same tasks. So, it is relatively easy to downside some portions of that workforce consistently with Once the enterprise has well established lean the drop in demand. practices, it should extend the same to its suppliers It has been often misunderstood that Lean can be to bring out a lean supply chain. Although this practice is business model dependent, the companies applied only to manufacturing setups. Lean as a which have most of their manufacturing work philosophy is applicable across industries, what is Best Practice outsourced to other firms must begin the process of required is the knowledge and application of core improving the extended value stream much earlier values of lean principles. than vertically integrated companies. Jigyasa IIPC, NITIE Mumbai
  • 8. 8 Innovation and R&D for SMEs in India Kushagra Sagar, IInd year PGP NITIE kushagra.nitie@gmail.com In India, small and medium industries play a vital scenario of liberalization and globalization. Indian role in the growth of the economy. Small industries SMEs are finding it difficult to sell their products in have a 40% share in industrial output, producing the domestic and international markets because of over 8000 value-added products. They contribute increasing competition their conventional product nearly 35% in direct export and 45% in the overall range. It will, thus, encourage exports and global export from the country. They are one of the integration and propel SSI Although biggest employment-providing sectors after Financial issues agriculture, providing employment to 28.28 million Indian SMEs people. The non-availability of institutional finance on affordable and easy terms is hindering access to new realize the technologies. In India the situation is further Importance of Innovation importance of Innovation has always been the hallmark of small complicated by the fact that the preferred mode of finance is either self or other sources. innovation, and medium enterprises. SMEs that integrate innovation can reap significant benefits. Studies Sources to overcome financial barrier most of them conducted by US Department of Commerce, Innovation in developing countries is promoted by revealed that since World War II, 50% of all still believe in innovations and 95% of radical innovations, have venture capital, to help in indigenous development of technologies. In India financial institutions, such as importing come from new and smaller firms. The innovation Industrial Development Bank of India (IDBI), process is seen as a cycle involving trial and error, Industrial Credit and Investment Corporation of India technology, where problems, at some stage of development (ICICI), Industrial Finance Corporation of India (IFCI), rather than lead to the need for reevaluation of the earlier and other banks are providing financial assistance, stage of the innovation process. for commercialization of indigenously developed developing technologies and adoption of imported technologies Although Indian SMEs realize the importance of them in-house technological innovation, most of the Indian SMEs for wider domestic applications through venture capital. still believe in importing technology, rather than or in developing them in-house or through/in Small Industry Development organization (SIDO) association association with, national Research and offers a number of financial services to SMEs. Some Development (R&D) centers. Indian SMEs, over the with, national years, have largely ignored their R&D and have of its the popular schemes are Credit Linked Capital Subsidy Scheme for Technology Up-gradation, Credit R&D centers. mostly not embarked on new product development Guarantee Scheme, ISO 9000 / IS 14001 Certification and technological up-gradation. This is despite the Reimbursement Scheme, Integrated Infrastructure fact, that India has the third largest pool of Development Scheme, Cluster Development program technologically trained manpower. , Mini Tool Room Scheme etc. Barriers to innovation for Indian SMEs Steps taken by Government India has nearly 3 million SMEs, which produce a i) SED Bill: The Small Enterprises Development (SED) diverse range of products from very basic to highly Bill is on the anvil. Enactment of this Bill will remove Innovation sophisticated products. Despite their strength, the barrier to SSI growth, by inculcating a hassle free, SMEs are facing tough challenges in the present user-friendly environment enabling SMEs to diversify Jigyasa IIPC, NITIE Mumbai
  • 9. 9 from their conventional product range. It will, thus, Mechanical Engineering Research and encourage exports and global integration and propel Development Organization (MERADO), National SSI towards the projected 12 % targeted rate of Small Industries Corporation’s (NSIC), and Asia growth. Pacific Center for transfer of Technologies (APCTT). ii) Credit Rating Scheme: The scheme has been Current scenario in India introduced to encourage the SSI Units to get their At present, there are 2900 R&D institutions in credit rating done, by reputed third party credit India, of which 1350 are in the private sector. Out rating agencies. The credit rating will facilitate hassle of these, over 1250 are in-house R&D units, free flow of credit to SMEs, while enhancing the employing over 45,000 personnel. However, the comfort-level of the lending banks. Government of SME sector is largely aloof of such facilities. In the India will reimburse 75% of the fees charged by the majority of the cases, the R&D outputs do not get rating agency subject to a ceiling amount. commercialized for want of initial investment and iii) SME Fund: Small Industries Development Bank of the needed enabling environment and India (SIDBI) was set up in April, 1990 under an Act of networking. Parliament. SIDBI is the principal financial institution Managerial issues for promoting, financing and development of The Indian industrial environment was industries in the small-scale sector. To further traditionally identified by its regulative and improve credit availability, a SME fund of $ 2 billion protective characteristics. Till, 1990, the Indian R&D outputs do has been operational from the year 2004. economy was inward looking and protected from not get internal and external competition. In the absence iv) Credit cards: Laghu Udyami Credit Card (LUCC) of competition, firms did not develop the commercialized Scheme (Small Entrepreneur’s Credit Card) has been technological capability needed for penetrating liberalized. The credit limit has been enhanced from the global market. Decades of long protective for want of $4000 to $20,000 for borrowers who have a satisfactory track record. environment also reduced the risk taking capacity initial of the SME manager and made him complacent Technological issues and averse to risk. SME manager chose to avoid investment and Technology is the key to enhancing a company's risky situations and thus blocking the dawn of the needed competitive advantage in today's dynamic innovation. information age. SMEs need to develop and Conclusion enabling implement a technology strategy in addition to SMEs are sometimes less aware of global environment. financial, marketing and operational strategies, and standards, they only think about local adopt the one that helps integrate their operations competition. It is imperative to have a shift in way with their environment, customers and suppliers. of thinking. In term of investment many foreign companies are at the door, so SMEs should Organization supporting SME in technology concentrate on upgrading their product so that development there will be longer relationship with those MNCs. As technology is an important element, along with Government also plays an important role, Indian price and quality in determining competitiveness, government will have to act in same manner what many organizations are active in the area of offering China had done 30 years ago- implementing SME technological assistance to SMEs, including the innovative idea at national level thus encouraging Council of Scientific Research (CSIR), Indian Institute SMEs for innovation. of Technology (IIT), Technology Information References Forecasting and Assessment Council (TIFAC), 1. www.niscindia.com Innovation National Research and Development Corporation (NRDC), National Institute of Design (NID) Product 2. www.ciionline.org and Process Development Centers (PPDCs), 3. www.laghu-udyog.com 4. www.innovation.com Jigyasa IIPC, NITIE Mumbai
  • 10. 10 Latest trends in ERP and its interventions for SMEs Amit Singhal, Ist year PGP NITIE amitmail85@gmail.com Enterprise Resource Planning (ERP) calls for ringing in the market was, Can everyone afford constant modifications and up gradations. ERP it.? The answer was a stubborn no initially but developers are facing tremendous pressure ERP's and ERP applications designed for SMEs both from vendors and companies. In this have successfully overcome the above context it becomes important to analyze the limitations. ERP's trends and modalities. Some relevant issues concerning ERP for SMEs: Need based applications Evolution of ERP in SMEs: Organizations had to implement ERP ERP was a term restricted purely to elite class. throughout their systems irrespective of the This scene was witnessed in the IT market for fact whether they help in all the functions or some long time ever since ERP was introduced. ERP was a very in one particular function. This became a big The large organizations went ahead with ERP hurdle to the firms and main disadvantage of process unmindful of the negative costly affair. ERP. They had to purchase the whole consequences of not non-inclusion of SMEs, not Thanks to the applications even if it meant that most of to forget mentioning the fact that they took them would be idle except for the core every proactive measure to curb the same. intrusion of function. Needless to say ERP firms were also interested internet and The latest ERP software programs have in serving such large players. So ERP for SMEs overcome this menace. They offer need based remained a mere dream. open source applications. The firms need not be worried applications, even if these software programs were not ERP Vendors and Corporate giants: available. They were given the liberty to It so happened that the number of larger SMEs could purchase and install software programs companies without ERP turned out to be nil, enter the pertaining to that particular function. This has thanks to the awareness created by vendors and helped to increase the scope of ERP not only IT researchers. No doubt companies were market of initially a hesitant lot and apprehensive on just among large firms but among SMEs as well. prospective ERP's intervention in SMEs hearing the word ERP. However the industry proved them otherwise. Then came a stage buyers. ERP was a very costly affair. Thanks to the where a company could not exist but without intrusion of internet and open source ERP. Even if their performance was satisfactory applications, SMEs could emerge as they were not able to gain any competitive prospective buyers. This has not only widened advantages. the horizon of SMEs but also increased ERPs The story of how goliaths adapted to ERP has lot usage among large firms. of significance in studying their interaction with These large firms were not able to invest huge SME. These bigger companies were not money in spite of adequate funds. ERP for providing the required business to ERP vendors. small business calls for voluminous Trends Even though there are many big companies the investments. But the question that kept number of vendors was always greater in Jigyasa IIPC, NITIE Mumbai
  • 11. 11 multiples. This means only the best could strike they took such a long time to get implemented deals and there was no possibility for mediocre and set the whole process into action. Since or average vendors (in terms of this resource was spent excessively there were performance).The best players also found that chances for reduction in potential business and they had none to serve after a point of time losing man-hours. because almost every company in the market The current day ERP applications are less successfully established ERP (whether on the complex to install and train. This has reduced first or further attempts). the amount of time. Stabilization of ERP in SMEs: Open Source, Web enabled and wireless So they had to naturally look for greener and technologies fresher pastures. SMEs were the only answer. These are three important elements that have The next question was how to provide best rejuvenated the functioning of ERP. Open services at an affordable cost and still make Source ERP has done away with the hassles of profit. In this case the vendors had to be paying license fees not only during installation but also whenever a modification is made. The With basic ERP worried only about the number of sales they could make and not the quantum of profits companies are relieved of depending on ERP software, because the number of vendors was few and vendors even for minor modifications. tailor-made far between when compared with the number Web enabled ERP helps in making the of SMEs choosing to go for ERP. enterprise operations go online. Any system is As it goes "necessity is the mother of Invention" stakeholder or third party can access the being sold by vendors had to devise cost effective required information very easily and that too by sitting anywhere in the world. This proves ERP applications to meet the demands of the SMEs. This was the origin of ERP for SMEs. This to be of great asset for distributed companies companies. benefited them in terms of business. On the and more so during emergencies when the details are to be sourced immediately. ERP vendors other hand the SMEs enjoyed greater benefits by making use of this application. Wireless ERP is sharing enterprise information are speeding- In fact, the latest trend is that with basic ERP through devices like internet and other devices up to integrate software, tailor-made system is being sold by making it possible for outsiders to access the same. It has helped organizations to make use most of these ERP companies. ERP vendors are speeding-up to integrate most of these additional capabilities. of the communication channels effectively and additional efficiently. It has made it possible for many This type of customized or tailor-made capabilities. enterprise system is easy to install and elements to operate in ERP which were implement for SMEs. It also takes less time to otherwise not possible. implement and chances of implementation Conclusion failure are lesser. ERP trends reflect positive signals for the ERP Hence, SMEs are becoming the popular choice vendors and companies availing their service. of ERP vendors. There is an increasing It is important to remember the fact that both awareness of ERP in SME market. It has the vendor and the company will be able to practically helped to unravel the myth that ERP make use of any advantage (including the is exclusively meant to business empires. modern facilities) only through proper coordination, teamwork and nurturing a Trends Reduction in implementation time cordial atmosphere. Mere IT ERP trends will ERP was discouraged by companies because not help in this aspect. Jigyasa IIPC, NITIE Mumbai
  • 12. 12 SMEs working capital management Rohit Kumar, Ist year PGP NITIE rohitkumar836@gmail.com Working Capital (WC) is considered to be the Reducing the cash conversion cycle to a life blood of an organization. If properly reasonable extent increases firms’ profitability. managed and nurtured, the business prospers Firms can improve their profitability by and grows; else it tends towards financial reducing the number of days accounts distress. Maintaining high inventory levels receivable are outstanding and by reducing reduce the cost of possible interruptions in the inventories. This can be done by proactively production process. However it strains the WC reminding customers of upcoming payment in terms of holding costs. Next, granting trade deadlines. credit favors the firm’s sales. But, granting Management can use decreasing demand for excessive trade credits above a limit may again products to reduce inventories so as to offset be harsh on the Income Statement of firms. low demand. Companies whose performances Managing this fine balance, for the inventory remain strong can use WC strategies to solidify as well as for the ‘trade credit’ becomes even their financial positions. If the company more important when there is a liquidity According to a Harvard Business Review is pushed to a crunch in the economy as sharp decreases in research, companies that master the delicate sales can greatly limit available cash. Even in cashless balance between cutting costs to survive today the post-slowdown recovery period, cash WC and investing to grow tomorrow do well after a bankruptcy- improvement should be more important than recession. These companies reduce costs companies concentrating on topline or bottom like situation, selectively by focusing more on operational line growth. If the company is pushed to a efficiency, even as they invest relatively what good cashless bankruptcy-like situation, what good comprehensively in the future by spending on would be huge topline or bottom line growth? would be huge marketing, R&D and new assets. WC management is particularly important in The pinnacle of WC management is achieved topline or the case of startups and SMEs. Most of these when companies work on negative WC. Costco bottom line companies’ assets are in the form of current USA, a membership only warehouse club retail assets. Also, short term debt is one of their chain perfected this model. You need to be a growth? main sources of external finance which is member to use their service by paying an initial reflected on the balance sheet as current sum. They accept only cash or debit card, liabilities. The management of WC involves which gives them instant cash. However they managing inventories, accounts receivable and get goods from suppliers on a credit for certain payable and cash. The goal of WC number of days. Thus they generate negative management is to ensure that a firm is able to working capital which gives them enough cash continue its operations and it has sufficient for business expansion. Thus they are able to ability to satisfy both maturing short-term sustain on wafer thin profit margins. No debt and upcoming operational expenses. wonder they say “Cash is King.” Think References 1. http://hbr.org/2010/03/roaring-out-of-recession/ar/1 2. BCG Report: Winning in a downturn Managing Working capital Jigyasa IIPC, NITIE Mumbai
  • 13. 13 World around SMEs News Desk, Jigyasa SME Exchange: India debates, China begins Google puts SME plans on dashboard China opened its SME stock exchange and in In a bid to tap a bigger pool of small and medium comparison, India’s plan for a similar exchange is just businesses on the Internet, online search giant Google beginning to sprout despite making early moves. has added a new feature to its existing local business Known as Growth Enterprises Market, the exchange center (LBC). The new dashboard feature will provide will be run by the Shenzhen Stock Exchange and on businesses with new visibility into the ways their local October 23rd, the first day of the new board it had an listings are found on Google, enabling them to make initial batch of 28 companies listed and available for smarter decisions about attracting customers. trading. "Businesses will now be empowered with information The market regulator SEBI has already floated the on how their listing is being searched and from where concept for setting up the exchange which will enable - trends that will enable businesses to make informed SMEs to raise capital from the primary market. “SEBI is decisions to reach out to potential customers," said working on it. The norms are being finalized and Manik Gupta, product manager, Google India. "This would be released soon,” Finance Ministry sources feature is a boon for businesses that do not have a said. The exchange will help small enterprises that website of their own but want to use the Internet for could not fulfill the trading requirements of the BSE doing business," added Gupta. and the NSE, raise capital, sources said. The BSE, NSE and the new entrant MCX Stock Exchange (MCX—SX) Report says over 50 per cent of missing SME units in have shown interest in setting up a SME exchange. Ahmedabad Bhushan Steel plans SME Steel Park at Orissa It is difficult to trace out the whereabouts of a large number of small and medium enterprises (SME) Bhushan Steel Ltd (BSL) has requested permission registered in Ahmedabad district if the official figures from the Orissa government for establishing a ‘SME released by the State Industries Commissioner’s office Steel Park’ around its 3mtpa steel plant being set up are to be believed. The figures of the nowhere-to-be- at Meramundali in Dhenkanal district at an investment seen units in Ahmedabad are half of such units in the of Rs5828 crore. According to informed sources, the state. company has sought 1,000 acres of land for the proposed SME steel park, of which 200 acres will be While the state has projected 12 to 14 per cent earmarked for local downstream units. BSL will also growth in the SME sector during the Eleventh Plan provide the raw materials, infrastructure support, period (2008-13), skeptics say a large number of the assured power supply and marketing support to the 22,745 missing units in Gujarat (12,864 in Ahmedabad units proposed to come up in the steel park. alone) existed only on paper to get official benefits . In response to the company’s request, the state The report on the registered micro, small and medium industries department has asked it to submit a enterprises (MSME) of Gujarat reveals that as per the combined application form and detail project report provisional results of the Government of India’s (DPR) to the Industrial Promotion and Investment Fourth Census as on March 2007, out of 2.30 lakh Corporation of Orissa Ltd. units in the state, 34,945 units have been shut down and 2,29,756 were found functioning. Jigyasa IIPC, NITIE Mumbai
  • 14. 14 U World around SMEs Banks enhance SME focus PE funding for SMEs IDBI Bank has taken an initiative to strengthen its base Whatever funding happens for MSMEs, it is late- in the mid-corporate, SME and retail sectors. stage funding, when risks for the investors are less "Pursuant to formation of a dedicated vertical for SME than at the time of founding of the company. “And customers, the bank has plans to set up 40 City SME whenever they have been realized, it's the larger Centers (CMCs) out of which 15 have already been set players who have benefited," said Ramesh Kumar, up." MD and CEO, Zwirn Pragati Capfin. So what ails PE Axis bank has now realigned its business into four funding in MSMEs? strategic business units (SBU). The four new SBUs of "Lack of awareness is a primary issue," said the bank now are retail banking, SME and agriculture, Chandrakant Salunkhe, president, SME Chamber of corporate banking, non-banking retail subsidiaries and India. Moreover, any proposal from an MSME is corporate center. Retail banking, along with SME and looked at with skepticism because of a lack of agriculture, will be headed by Mr. S K Chakrabarti. Mr. business plan and transparency. Harsh Kaul, CEO, Chakrabarti was earlier the ED in-charge of mid- Sidbi VC, said given the stringent norms, only 10% of corporates and SME. Unlike other banks where retail the MSME units will qualify for funding. and SME are under a same person, this was not the case in Axis. The move for SBUs will help bring in more The trend of launching private equity (PE) funds to business focus into these units. invest in SMEs is catching on in India. IndiaCo Ventures Ltd, a Pune-based wealth advisory and POSCO opens SME promotion center investment firm, is planning to launch an offshore PE POSCO has opened a promotion center in one of its fund that will primarily focus on SMEs. The road overseas SCM offices in Thailand in order to support show for the fund is scheduled to start in the first small and medium enterprises' overseas operations week of December. IndiaCo plans to raise nearly Mr. Hwang said in his congratulatory speech "I hope $500 million from Europe and West Asia. the new promotion center will be a foundation stone SMEs take to tele-conferencing upon which both major corporations and SMEs can build up trust in their relationships to help each other In today’s competitive environment, organizations of succeed in overseas markets." all sizes and across industries are trying to contain Another promotion center for SMEs opened at the costs without limiting their ability to execute and second plant of POSCO-IPPC in the Indian city of Pune. innovate. Unified communications (or UC, such as The goal of this center is to help Korean SMEs to play tele-conferencing and video-conferencing) is no a part in the now booming auto industry in the area. longer restricted to large enterprises. Meanwhile, POSCO plans to expand the facility to Anshul Dhingra, senior marketing manager, Polycom other countries if the two turn out to be a success not (India & SAARC), observes, “SMEs have been only at helping SMEs doing overseas business but also enjoying the benefits of UC solutions to collaborate at creating new demand for it by locating upcoming with various stakeholders. Voice conferencing has centers in industrial complexes that contain found application across the SME segment. With processing centers. increased awareness about the vast benefits of visual collaboration solutions, the SME market is fast adopting this technology as well.” Jigyasa IIPC, NITIE Mumbai
  • 15. 15 Seminars, workshops, training sessions for SMEs and NGO Melas conducted by IIPC, NITIE over the period Jigyasa IIPC, NITIE Mumbai
  • 16. 16 NITIE, Mumbai Please send your comments/feedbacks to nitie.iipc@gmail.com Jigyasa IIPC, NITIE Mumbai