1. ASHUTOSH GUPTA
Mobile: +91-9830055226
Email: ashulibravspl@yahoo.com
PROFESSIONAL SYNOPSIS
 A result oriented professional experience in the areas of Process Management, Client Servicing and
Team Management.
 Proficient in managing & leading teams for running successful process operations & experience of
developing procedures, service standards for business excellence.
 Resourceful at maintaining relationship with clients to achieve quality product and service norms by
resolving their service related critical issues.
 Possess excellent interpersonal, communication and organizational skills with proven abilities in
training & development, customer relationship management and planning.
 User level experience in BSCS KV module (power user), CSG, SAP, Oracle CRM, Uvision, Unicenter &
Active Directory.
 Administrator experience of Avaya Definity-8700, NICE loggers & Avaya CMS.
 Around 3 years of experience in SAP – SCM 7.0 APO TP/VS / ECC 5.0 SD
 Currently working as SAP APO Consultant in APO Support environment.
 Knowledge in SAP Transportation Management 9.0
PROFESSIONAL EXPERIENCE
ITC InfoTech India Ltd Sep’08 - Till date
Project:
SAP Work Experience:
Project: ITD Limited.
Client: ITC Limited, Kolkata
Duration: Sep’08 to June’09 (4 months break due to recession)
Nov’09 - till Date
ITD has been into tobacco business for last one century and are expanding their business in other
industries like ready to eat packaged food, Agarbati, Matchbox, retail chain and other personal care
product. The scope of SAP support project includes all R/3 modules with new dimensional product APO.
APO enables business in DP, SNP and in TPVS module.
Responsibilities:- Currently I am working in ITC- ITD projects involved in development, testing,
supporting and training.
Master Data issues
 Identifying the root cause of issues and discussing its implication to users.
 Specifying the master data issues to master data team.
 Discussing master data related issues with business user.
Configuration:
SD Logistic execution system:
 Shipment type
 Shipment cost type and item category
 Activity profile

2.  Pricing procedure determination
 Shipment cost settlement
 Transportation planning point
On SAP SD process my responsibility includes:
 All issues related to K1,K2 & K3 Shipment creation
 Shipment cost creation, shipment Cost Calculation, cost transfer & Apportionment of cost to
materials
 Automatic PGI & Invoicing.
 Issues related to material loading & Cost utilization reports.
 Weight/Volume related issues of materials, routes, freight masters, pricing conditions.
 Report development.
Configuration APO:
TPVS Interactive Planning:
Basic settings for TP/VS
TP/VS Optimiser profile creation
TP/VS Optimiser Cost profile creation
Shipment number range temporary and permanent
Transportation modes
MOT and Resource creation
Transporation lanes
Incompatibility
Vehicle mapping
Vehicle shipment determination
TP/VS hierarchy
Transport Service Provider (TSP) selection
Split rule
Trdidups
Error handling:
VSCC, CCR, SMQ1, SMQ2,OPT11, Shp_delete, Dlv_delete,
CIF:
Integration model related CFM1, CFM2, CFM3, CFM7. SMQ1, SMQ2 and queue start stop both inbound
and outbound.
Demand planning:
Planning object structure
Planning area
Planning book and data views
Key Figure and CVC
Forecast strategy
Forecast Error calculation -MAPE
Disaggregation
Realignment/Copy, tscopy,tscube
Release profiles

3. On APO process, my responsibilities includes
 Monitoring transportation planning process.
 Provides Support for APO Transportation planning and Vechicle Scheduling module.
 Monitoring Optimization run.
 Generation of OLTP deliveries.
 Check release of planned shipments.
 Transfer of planned shipments to OLTP system.
 Check the shipments in R/3 and completion of Shipment process in R/3
 Creation of Manual Shipment process in R/3.
 Providing the complete support process for Shipment process.
 Monitoring the background jobs for TPVS process.
 Monitoring the complete shipment cost process.
 Optimiser result analysis and performance tuning.
Highlights:
Handling of Change Requests(CR) in ECC & APO.
Good experience with BAPI,BADI & Exits.
APO upgrades from 7.0 to 7.0 EHP 3 & EHP2.
Exploring functionalities of TM 9.1 for implementation in ITC since last 2 years.
Have attended sessions with SAP TM experts from SAP Labs India Pvt. Ltd.
SAP Transportation Management 9.0:
Good understanding & configuration knowledge in below processes:
Outbound transportation
Air freight transportation process
LCL Ocean freight booking
Domestic Outbound Transportation process
IBM Daksh Business Process Services Pvt. Ltd. May’07-Mar’08
Executive (Operations)
Role:
 Communicating with the customers and providing technical.
 Updating the customer about the product & services.
 Preparing MIS reports relating to team performance.
Achievements:
 Certified for successful process training completion for Bell Canada.
P&R Services Apr’06-Apr’07
Facility Management Engineer
Role:
 Providing technical support to different processes via IT Helpdesk & Mail Management
 Communicating with the customers and providing technical.
 Coordinating with the vendors and managing the team to ensure maximum linkup time.
 Attending user related queries over phone providing solutions along with assigning calls to engineers
with relevant skill sets.
 Mediating users & different domain experts and preparing scheduled & unscheduled Outages.
 Preparing of all MIS reports internal & external for the team.

4. Tools worked on: Unicenter & Active Directory.
Hutchison Telecom East Ltd. Jul’03–Nov’05
Executive Customer Care
Role:
 Providing on-line solution leading to customer’s satisfaction.
 Categorizing complaints, enquiry & request and giving priority.
 Testing of value added services extended by the company on a regular basis.
 Monitoring new executives in the department & Back up Call Center navigation
Addition Responsibilities:
 Creating & deleting the Agent’s ID and creating groups or customer segregation
 Allotting channels, privilege & authorization as per user level.
 Provisioning service and reporting through BSCS.
Achievements:
 Awarded for Initiating & monitoring of VAS team. Updating Internal Information portal of the
organization.
TRAINING UNDERGONE
 Seven weeks training in SAP SD module 4.7 R/3 enterprise by external SAP SD consultant.
ACADEMIC CREDENTIALS
2009 MSc IT from Sikkim & Manipal University
2003 B. Com from City College of Commerce & Business Administration, Calcutta University
2000 12th
(Science) W.B.C.H.S.E Bhawanipore Education Society & College
1998 10th
from St. Paul Boarding & Day School, I.C.S.E. Board
PERSONAL DETAILS
Date of Birth: 9th
October
Address: 3/H/5, Khalashi Tola Road, Hastings, Kolkata – 700022
Passport No.: F0862880