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Top Ten
Big Data - ECommerce
Use Cases
Powered by SpotDy
Arvind Rapaka
CEO, SpotDy Inc.
Why Big Data and Predictive Analytics
for ECommerce
Fact 1 : Companies that use Predictive Analytics achieve 73%
higher sales than those who have never done it.
Fact 2: 65% of customers feel completely frustrated with the
bad customer experience, targeting?
Fact 3: Real time personalization helps upsell and cross sell
by 68%.
Top 10 Use Case
Personalization & Recommendation
Real time personalization based on
○ Recent views
○ Most Recent buys
○ Gender and Demo
○ Location
SpotDy BigAITM
Upsell or Cross selling
● Real time upselling and cross selling while user browsing
○ Item based filtering
○ User based filtering
Frequently bought together Customers Who Bought This Item Also Bought
Optimal Pricing
● Price is the most effective way to convert
● Finding Optimal Price is always a challenge
Data Sources:
● Competitor Pricing
● Current Pricing
● Product Meta Info
● Inventory & Demand
● Merchant Discounts
● Shipping costs
SpotDy BigAITM
SEO
SEO is big. If the user can’t discover your content, you can’t sell.
○ Site In-linking
○ Taxonomy
○ Demand Insights
Site In Linking
Demand
Insights
Taxonomy
SpotDy BigAITM
CRM
Customer Retention
○ Email personalized content
○ Price notification
○ Product notifications
○ Notify personalized coupons and discount offers
SpotDy BigAITM
Cross Device Correlation
● User are browsing on various devices
○ Building continuity helps user experience
SpotDy BigAITM
Traffic Acquisition/Advertising
Advertising is the important but understanding the following are the key:
○ ROI. Advertising is expensive.
○ What/Why/How are Channels the working
○ Which Campaigns are the most efficient
SpotDy BigAITM
Data Sources:
● Campaign Data
● Campaign Pricing
● Sales related to
Campaign
● CTR
Campaign
Performance
Optimal
bidding Pricing
Customer Analysis
Understanding your customer is a must. Following are the key metrics:
● customer lifetime value (CLV)
● customer future value (CFV)
● customer churn
Data Sources:
● Customer Sales Data
● Customer browsing history
● Customer Click Data
● Customer Demo/Geo Data
SpotDy BigAITM
Dynamic Promotion
Promotions are powerful tools to help increase revenue, but they are
costly and important to manage closely.
● Build data-modeled approach that ensures each promotion is
presented to just the customer who needs it to drive a purchase.
Data Sources:
● Customer profile data
● Product Inventory
SpotDy BigAITM
Limited Time Offer
30% Off just for you.
Personal Shopping Assistant
Tools such Personal Shopping
Assistant help better user
experience to drive conversions.
The Process involves:
● building Knowledge database
● product Image Repository
● building Q&A Engine
About SpotDy BigAITM
BigAI™ for enterprises introduces a completely new model of operational
intelligence using deep data science, giving companies a competitive edge by
uncovering new insights in real time. BigAI™ solutions gives you the power to
truly understand what your customer want to drive product discovery,
marketing etc.
Each step unlocks the next, creating a unique customer experiences that drive
incremental revenue and customer satisfaction. As a complete, integrated and
dynamic platform, it reduces time to results and eliminates costly stovepipe
architectures, reducing complexity and delivering at a fraction of the cost.
Want to see how we can help you:
Please contact arvind.rapaka@spotdy.
com

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Top Ten: BigData - ECommerce Use Cases

  • 1. Top Ten Big Data - ECommerce Use Cases Powered by SpotDy Arvind Rapaka CEO, SpotDy Inc.
  • 2. Why Big Data and Predictive Analytics for ECommerce Fact 1 : Companies that use Predictive Analytics achieve 73% higher sales than those who have never done it. Fact 2: 65% of customers feel completely frustrated with the bad customer experience, targeting? Fact 3: Real time personalization helps upsell and cross sell by 68%.
  • 3. Top 10 Use Case
  • 4. Personalization & Recommendation Real time personalization based on ○ Recent views ○ Most Recent buys ○ Gender and Demo ○ Location SpotDy BigAITM
  • 5. Upsell or Cross selling ● Real time upselling and cross selling while user browsing ○ Item based filtering ○ User based filtering Frequently bought together Customers Who Bought This Item Also Bought
  • 6. Optimal Pricing ● Price is the most effective way to convert ● Finding Optimal Price is always a challenge Data Sources: ● Competitor Pricing ● Current Pricing ● Product Meta Info ● Inventory & Demand ● Merchant Discounts ● Shipping costs SpotDy BigAITM
  • 7. SEO SEO is big. If the user can’t discover your content, you can’t sell. ○ Site In-linking ○ Taxonomy ○ Demand Insights Site In Linking Demand Insights Taxonomy SpotDy BigAITM
  • 8. CRM Customer Retention ○ Email personalized content ○ Price notification ○ Product notifications ○ Notify personalized coupons and discount offers SpotDy BigAITM
  • 9. Cross Device Correlation ● User are browsing on various devices ○ Building continuity helps user experience SpotDy BigAITM
  • 10. Traffic Acquisition/Advertising Advertising is the important but understanding the following are the key: ○ ROI. Advertising is expensive. ○ What/Why/How are Channels the working ○ Which Campaigns are the most efficient SpotDy BigAITM Data Sources: ● Campaign Data ● Campaign Pricing ● Sales related to Campaign ● CTR Campaign Performance Optimal bidding Pricing
  • 11. Customer Analysis Understanding your customer is a must. Following are the key metrics: ● customer lifetime value (CLV) ● customer future value (CFV) ● customer churn Data Sources: ● Customer Sales Data ● Customer browsing history ● Customer Click Data ● Customer Demo/Geo Data SpotDy BigAITM
  • 12. Dynamic Promotion Promotions are powerful tools to help increase revenue, but they are costly and important to manage closely. ● Build data-modeled approach that ensures each promotion is presented to just the customer who needs it to drive a purchase. Data Sources: ● Customer profile data ● Product Inventory SpotDy BigAITM Limited Time Offer 30% Off just for you.
  • 13. Personal Shopping Assistant Tools such Personal Shopping Assistant help better user experience to drive conversions. The Process involves: ● building Knowledge database ● product Image Repository ● building Q&A Engine
  • 14. About SpotDy BigAITM BigAI™ for enterprises introduces a completely new model of operational intelligence using deep data science, giving companies a competitive edge by uncovering new insights in real time. BigAI™ solutions gives you the power to truly understand what your customer want to drive product discovery, marketing etc. Each step unlocks the next, creating a unique customer experiences that drive incremental revenue and customer satisfaction. As a complete, integrated and dynamic platform, it reduces time to results and eliminates costly stovepipe architectures, reducing complexity and delivering at a fraction of the cost.
  • 15. Want to see how we can help you: Please contact arvind.rapaka@spotdy. com