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Artoo	
  |	
  	
  Apr,	
  2011	
  
                              	
  
Money is a volatile commodity at the bottom of the pyramid. MFI customers are less concerned about interest
rates and more eager to ask: “How quickly can you give me my loan money?” Paper based applications not
                                                                                                2
only increase turn-around-times but also create an information delay that can negatively affect the business.
MFIs and Banking Correspondents (BCs) who work at the bottom of the pyramid find the process
resource intensive. If much of the money from MFIs’ interest rates is used to cover operating expenses,
wouldn’t tackling costs, as opposed to profits, prove the most efficient way to lower interest rates and still
                                                                                                 3
remain reasonably profitable? And also be the best way for BCs to scale?
How do field agents like Pushpa cope with the increase in business requirements (diversification
of products, increased expectation to train customers) given that their own education and 4
technology backgrounds are not very different to those of the customers they serve?
Artoo Slate is a software solution that takes all field processes (customer acquisition,
management, development, collections, etc.) online. Thus it enables field agents to be more
                                                                                         5
productive (acquire more customers) and engage more effectively with their customers as well.
Our mission is to help you become more
productive in helping your customers rise out of
                    poverty.
artoo slate
                              !"#$%&!""#$%&'()*
                        +%&#&,#-.*/(,012.*3(12*-4-%'5-*




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'()*+,%-./0#1!23*(%4$#1!56+7(&4$#!!        *'$+,'-./)0(%12&3./))4%.2)5(6#7$%&'()

                                                                7
Artoo Slate can run on any android device so enterprises can choose whatever hardware (INR 5,500+) best
meets their needs. Android devices are becoming increasingly common and are easily available at most
                                                                                        8
electronic stores throughout the country.
pilot
Funded	
  by	
  Ujjivan	
  &	
  Lok	
  Capital	
  FoundaBon




                                                     9
pilot
   Funded	
  by	
  Ujjivan	
  &	
  Lok	
  Capital	
  FoundaBon


• 35%	
  increase	
  in	
  producBvity




                                                        9
pilot
   Funded	
  by	
  Ujjivan	
  &	
  Lok	
  Capital	
  FoundaBon
                                          See this video to get a sense
                                          of our Technology Tweaks

• 35%	
  increase	
  in	
  producBvity




                                                          9
pilot
    Funded	
  by	
  Ujjivan	
  &	
  Lok	
  Capital	
  FoundaBon


• 35%	
  increase	
  in	
  producBvity
• Loan	
  TAT:	
  2	
  days




                                                         9
pilot
    Funded	
  by	
  Ujjivan	
  &	
  Lok	
  Capital	
  FoundaBon


• 35%	
  increase	
  in	
  producBvity     Without compromising on the
                                           due diligence. Now, even field
                                           credit checks are possible
• Loan	
  TAT:	
  2	
  days




                                                           9
pilot
     Funded	
  by	
  Ujjivan	
  &	
  Lok	
  Capital	
  FoundaBon


• 35%	
  increase	
  in	
  producBvity
• Loan	
  TAT:	
  2	
  days
• INR	
  74.4	
  crores	
  savings	
  annually
  (aJer	
  reducing	
  costs	
  for	
  devices,	
  internet	
  &	
  Artoo)




                                                                             9
pilot
     Funded	
  by	
  Ujjivan	
  &	
  Lok	
  Capital	
  FoundaBon


• 35%	
  increase	
  in	
  producBvity                                       By taking field processes
                                                                             online, we can reduce paper
• Loan	
  TAT:	
  2	
  days                                                  and increase efficiency at all
                                                                             levels while mitigating risk to
                                                                             the business.
• INR	
  74.4	
  crores	
  savings	
  annually
  (aJer	
  reducing	
  costs	
  for	
  devices,	
  internet	
  &	
  Artoo)




                                                                                               9
pilot
     Funded	
  by	
  Ujjivan	
  &	
  Lok	
  Capital	
  FoundaBon


• 35%	
  increase	
  in	
  producBvity
• Loan	
  TAT:	
  2	
  days
• INR	
  74.4	
  crores	
  savings	
  annually
  (aJer	
  reducing	
  costs	
  for	
  devices,	
  internet	
  &	
  Artoo)

• 2.44%	
  reducBon	
  in	
  OperaBng	
  Expense	
  RaBo
  Note:	
  The	
  above	
  calculaBon	
  factors	
  in	
  the	
  recent	
  Malegam	
  CommiWee	
  recommendaBons



                                                                                             9
pilot
     Funded	
  by	
  Ujjivan	
  &	
  Lok	
  Capital	
  FoundaBon


• 35%	
  increase	
  in	
  producBvity
• Loan	
  TAT:	
  2	
  days
• INR	
  74.4	
  crores	
  savings	
  annually
  (aJer	
  reducing	
  costs	
  for	
  devices,	
  internet	
  &	
  Artoo)

• 2.44%	
  reducBon	
  in	
  OperaBng	
  Expense	
  RaBo
  Note:	
  The	
  above	
  calculaBon	
  factors	
  in	
  the	
  recent	
  Malegam	
  CommiWee	
  recommendaBons

                     Above information has been validated and shared with the
                     permission of Ujjivan Financial Services Pvt Ltd      9
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      Paper Work at Center Meeting                                                         Customer Profiles (KYC)
• 36% of the centers took around 18 seconds                                         • 71% of customer profiles were created
• 79% of the centers took less than 5 mins                                          and approved within 2 days
                                                                                          (12%)'"3#",4/5'%6%74/899%
                                                                              $"
                                                                            (#$"
                                                                                           Retrained                                                  Requires
                                                                              ("            on CP                                                     Training
                                                                            '#$"




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             47%                                                            %#$"                                                                More Exposure
                                                                              %"                                                                  to Device
                           53%                                              !#$"
                                                                                                                                                  Required
                                                                                         Perfect
                                                                              !"
                                                                                   %!"         %&"     %("     %)"       %*"         &!"        &&"       &("
                                                                                                               *+,'%&'"%()%-.+/$0%
                                                                            Bubble Size: Number of CPs

               Social Performance                                                          Service Quality
                                                                                                       +,-."
                                                                                             /-01/+" ,+21.+" 01+.3+,"


  • 53% customers decreased or maintained                                    • Objectively measure performance of
  their outside borrowing (number of loans)                                  field agents and recommend
  • Outside Borrowing INR 5661                                               customized based refresher training.
artoo slate
                Artoo Slate offers an intuitive touchscreen interface, designed
                keeping field agents’ education, language, and technology
                backgrounds in mind, to capture information straight from the
                field.


                Artoo Slate, created with the tight schedules of field staff in
                mind, promises to minimize time spent on data entry,
                customer acquisition/management, and balance collection.
                         Video: Technology in Action -- Collections


                MFIs/BCs can find a scalable way to engage more effectively
                with their customers through videos, graphics, and other
                interactive media with the help of an easy-to-carry, easy-to-
                use Artoo Slate.
                             Video: E-Learning, Viewer, Videos
For more information, visit: www.artoo.in/?page=slate
                                                                      11
what are our customers
        saying?



                    12
“Artoo,	
  through	
  its	
  short	
  but	
  intensive	
  pilot	
  has	
  proved	
  it	
  can	
  address	
  a	
  gamut	
  of	
  issues,	
  
revamp	
  processes	
  by	
  taking	
  them	
  completely	
  online,	
  thereby	
  giving	
  them	
  an	
  unheard	
  of	
  
efficiency,	
  and	
  rendering	
  dream	
  turn-around-­‐<mes.	
  
Artoo	
  has	
  analysed	
  Ujjivan’s	
  opera<ons	
  me<culously	
  (which	
  other	
  technology	
  vendors	
  
have	
  seldom	
  cared	
  to	
  look	
  into)	
  and	
  redesigned	
  them	
  on	
  their	
  android	
  applica<on,	
  Artoo	
  
Slate.	
  This	
  applica<on	
  is	
  intui<ve,	
  user-­‐friendly,	
  fast,	
  and	
  capable	
  of	
  taking	
  any	
  field	
  
opera<on	
  under	
  its	
  umbrella.	
  It’s	
  the	
  first	
  of	
  its	
  kind	
  as	
  it	
  aims	
  for	
  efficiency	
  both	
  at	
  the	
  
front	
  end	
  and	
  at	
  back	
  office.
The	
  technology	
  is	
  portable	
  and	
  it	
  empowers	
  the	
  loan	
  officer	
  to	
  a	
  great	
  extent.	
  This	
  in	
  turn	
  
empowers	
  the	
  whole	
  hierarchy	
  of	
  field	
  managers	
  on	
  their	
  porIolio	
  enabling	
  them	
  quick	
  
business	
  decisions	
  on	
  cri<cal	
  issues.	
  The	
  technology	
  is	
  capable	
  of	
  reducing	
  reams	
  of	
  paper,	
  
reducing	
  man	
  power	
  on	
  various	
  fronts,	
  and	
  most	
  importantly	
  reducing	
  the	
  burden	
  on	
  loan	
  
officers	
  without	
  compromising	
  on	
  Ujjivan’s	
  needs.	
  All	
  these	
  factors	
  in	
  turn	
  fuel	
  higher	
  client	
  
acquisi<on	
  in	
  shorter	
  <mes	
  at	
  cheaper	
  costs.
The	
  techies	
  at	
  Artoo	
  have	
  delivered	
  more	
  than	
  they	
  promised	
  and	
  their	
  innova<ons	
  are	
  
bound	
  to	
  revolu<onise	
  microfinance	
  business.”


Bhargava	
  Krishna	
  (Manager	
  Projects,	
  OperaBons,	
  Ujjivan)


                                                                                                                                13
“Artoo	
  versus	
  Others
    1.	
  Delivering	
  on	
  Requirements:	
  This	
  is	
  Near	
  Perfect	
  with	
  Artoo,	
  which	
  is	
  a	
  rare	
  quality	
  
    with	
  any	
  soNware	
  vendor.
    2.	
  Ques:on	
  of	
  Scope:	
  “Not	
  in	
  Scope”	
  is	
  a	
  common	
  phrase	
  we	
  have	
  heard	
  from	
  many	
  of	
  
    the	
  soNware	
  vendors.	
  Whenever	
  we	
  suggest	
  some	
  “enhancements”	
  or	
  “good	
  to	
  have,”	
  
    the	
  immediate	
  reply	
  will	
  be	
  “not	
  in	
  scope”	
  or	
  “	
  our	
  core	
  does	
  not	
  permit”	
  and	
  so	
  on…	
  
    With	
  Artoo,	
  we	
  have	
  seen	
  the	
  complete	
  opposite.
    3.	
  Delivering	
  on	
  Expecta:ons:	
  Always,	
  with	
  others,	
  we	
  have	
  no<ced	
  the	
  deliveries	
  will	
  be	
  
    below	
  expecta<on	
  and	
  there	
  will	
  be	
  jus<fica<ons	
  for	
  the	
  gap	
  like	
  “too	
  liQle	
  <me	
  or	
  phase	
  
    I.”	
  With	
  Artoo,	
  we	
  have	
  seen	
  that	
  the	
  deliveries	
  are	
  on	
  PAR	
  or	
  above	
  the	
  commitments.
    4.	
  Customiza:on:	
  This	
  is	
  a	
  prohibi<ve	
  word	
  with	
  soNware	
  vendors,	
  but	
  with	
  Artoo	
  we	
  
    no<ce	
  you	
  are	
  ready	
  to	
  undertake	
  customiza<on.
    5.	
  Knowledgeable:	
  The	
  involvement	
  and	
  understanding	
  and	
  final	
  delivery	
  had	
  affirmed	
  
    our	
  belief	
  that	
  your	
  company	
  understands	
  our	
  needs	
  and	
  is	
  the	
  right	
  partner.	
  	
  
Artoo	
  Slate:	
  This	
  technology	
  can	
  bring	
  in	
  lot	
  of	
  efficiencies	
  for	
  MFI	
  industry.	
  There	
  are	
  no	
  
boundaries	
  for	
  using	
  this	
  technology.	
  Our	
  field	
  officers	
  feel	
  empowered	
  using	
  this	
  technology	
  
as	
  informa<on	
  is	
  at	
  their	
  finger	
  <ps.	
  The	
  feedback	
  from	
  the	
  branch	
  has	
  been	
  very	
  
encouraging.”

 Mar9n	
  P	
  S	
  (Project	
  Manager	
  -­‐	
  ERP,	
  Ujjivan)
                                                                                                                              14
proof is in the pudding




    Video: Field Agent Feedback
Contact:
                                                                                         Sameer Segal, Founder & CEO
                                                                                           Artoo IT Solutions Pvt Ltd
                                                                                               sameer@artoo.in
                                                                                               +91-98866-89754




                                              Thank you
                                                    www.artoo.in




               Showcased	
  at                                         Winner,                                 Winner,
Srijan	
  Financial	
  Inclusion	
  Forum,	
  2010 	
  TiE’s	
  KBE	
  Compe99on,	
  2010 	
  Surathkal	
  Innova9on	
  Challenge,	
  2010

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Artoo - Ujjivan Pilot Results

  • 1. Artoo  |    Apr,  2011    
  • 2. Money is a volatile commodity at the bottom of the pyramid. MFI customers are less concerned about interest rates and more eager to ask: “How quickly can you give me my loan money?” Paper based applications not 2 only increase turn-around-times but also create an information delay that can negatively affect the business.
  • 3. MFIs and Banking Correspondents (BCs) who work at the bottom of the pyramid find the process resource intensive. If much of the money from MFIs’ interest rates is used to cover operating expenses, wouldn’t tackling costs, as opposed to profits, prove the most efficient way to lower interest rates and still 3 remain reasonably profitable? And also be the best way for BCs to scale?
  • 4. How do field agents like Pushpa cope with the increase in business requirements (diversification of products, increased expectation to train customers) given that their own education and 4 technology backgrounds are not very different to those of the customers they serve?
  • 5. Artoo Slate is a software solution that takes all field processes (customer acquisition, management, development, collections, etc.) online. Thus it enables field agents to be more 5 productive (acquire more customers) and engage more effectively with their customers as well.
  • 6. Our mission is to help you become more productive in helping your customers rise out of poverty.
  • 7. artoo slate !"#$%&!""#$%&'()* +%&#&,#-.*/(,012.*3(12*-4-%'5-* !"#$%&#!"#$%&#! !"#$%&'(!"#$%&'() '()*+,%-./0#1!23*(%4$#1!56+7(&4$#!! *'$+,'-./)0(%12&3./))4%.2)5(6#7$%&'() 7
  • 8. Artoo Slate can run on any android device so enterprises can choose whatever hardware (INR 5,500+) best meets their needs. Android devices are becoming increasingly common and are easily available at most 8 electronic stores throughout the country.
  • 9. pilot Funded  by  Ujjivan  &  Lok  Capital  FoundaBon 9
  • 10. pilot Funded  by  Ujjivan  &  Lok  Capital  FoundaBon • 35%  increase  in  producBvity 9
  • 11. pilot Funded  by  Ujjivan  &  Lok  Capital  FoundaBon See this video to get a sense of our Technology Tweaks • 35%  increase  in  producBvity 9
  • 12. pilot Funded  by  Ujjivan  &  Lok  Capital  FoundaBon • 35%  increase  in  producBvity • Loan  TAT:  2  days 9
  • 13. pilot Funded  by  Ujjivan  &  Lok  Capital  FoundaBon • 35%  increase  in  producBvity Without compromising on the due diligence. Now, even field credit checks are possible • Loan  TAT:  2  days 9
  • 14. pilot Funded  by  Ujjivan  &  Lok  Capital  FoundaBon • 35%  increase  in  producBvity • Loan  TAT:  2  days • INR  74.4  crores  savings  annually (aJer  reducing  costs  for  devices,  internet  &  Artoo) 9
  • 15. pilot Funded  by  Ujjivan  &  Lok  Capital  FoundaBon • 35%  increase  in  producBvity By taking field processes online, we can reduce paper • Loan  TAT:  2  days and increase efficiency at all levels while mitigating risk to the business. • INR  74.4  crores  savings  annually (aJer  reducing  costs  for  devices,  internet  &  Artoo) 9
  • 16. pilot Funded  by  Ujjivan  &  Lok  Capital  FoundaBon • 35%  increase  in  producBvity • Loan  TAT:  2  days • INR  74.4  crores  savings  annually (aJer  reducing  costs  for  devices,  internet  &  Artoo) • 2.44%  reducBon  in  OperaBng  Expense  RaBo Note:  The  above  calculaBon  factors  in  the  recent  Malegam  CommiWee  recommendaBons 9
  • 17. pilot Funded  by  Ujjivan  &  Lok  Capital  FoundaBon • 35%  increase  in  producBvity • Loan  TAT:  2  days • INR  74.4  crores  savings  annually (aJer  reducing  costs  for  devices,  internet  &  Artoo) • 2.44%  reducBon  in  OperaBng  Expense  RaBo Note:  The  above  calculaBon  factors  in  the  recent  Malegam  CommiWee  recommendaBons Above information has been validated and shared with the permission of Ujjivan Financial Services Pvt Ltd 9
  • 18. )+#,-./#01234%%5'#,-./6# $"# %"# &'"# *#+#,-./#0&!1%2# $7)#,-./#01234$5$#,-./6# '("# 34+#,-./#0313)2# &("# %&"# !!"# %("# )43#,-./#0)13$2# '7$#,-./#01234'5(#,-./6# !%"# !4)#,-./#0!1+2# )*"# &4!#,-./#0&13+2# $"# %7'#,-./#01234%5)#,-./6# )$"# !"# '4&#,-./#0'1)!2# 89//#:;-<#%#,-.#01234=5*# ,-./6# Paper Work at Center Meeting Customer Profiles (KYC) • 36% of the centers took around 18 seconds • 71% of customer profiles were created • 79% of the centers took less than 5 mins and approved within 2 days (12%)'"3#",4/5'%6%74/899% $" (#$" Retrained Requires (" on CP Training '#$" !""#"$%&'"%()% '" &#$" &" 47% %#$" More Exposure %" to Device 53% !#$" Required Perfect !" %!" %&" %(" %)" %*" &!" &&" &(" *+,'%&'"%()%-.+/$0% Bubble Size: Number of CPs Social Performance Service Quality +,-." /-01/+" ,+21.+" 01+.3+," • 53% customers decreased or maintained • Objectively measure performance of their outside borrowing (number of loans) field agents and recommend • Outside Borrowing INR 5661 customized based refresher training.
  • 19. artoo slate Artoo Slate offers an intuitive touchscreen interface, designed keeping field agents’ education, language, and technology backgrounds in mind, to capture information straight from the field. Artoo Slate, created with the tight schedules of field staff in mind, promises to minimize time spent on data entry, customer acquisition/management, and balance collection. Video: Technology in Action -- Collections MFIs/BCs can find a scalable way to engage more effectively with their customers through videos, graphics, and other interactive media with the help of an easy-to-carry, easy-to- use Artoo Slate. Video: E-Learning, Viewer, Videos For more information, visit: www.artoo.in/?page=slate 11
  • 20. what are our customers saying? 12
  • 21. “Artoo,  through  its  short  but  intensive  pilot  has  proved  it  can  address  a  gamut  of  issues,   revamp  processes  by  taking  them  completely  online,  thereby  giving  them  an  unheard  of   efficiency,  and  rendering  dream  turn-around-­‐<mes.   Artoo  has  analysed  Ujjivan’s  opera<ons  me<culously  (which  other  technology  vendors   have  seldom  cared  to  look  into)  and  redesigned  them  on  their  android  applica<on,  Artoo   Slate.  This  applica<on  is  intui<ve,  user-­‐friendly,  fast,  and  capable  of  taking  any  field   opera<on  under  its  umbrella.  It’s  the  first  of  its  kind  as  it  aims  for  efficiency  both  at  the   front  end  and  at  back  office. The  technology  is  portable  and  it  empowers  the  loan  officer  to  a  great  extent.  This  in  turn   empowers  the  whole  hierarchy  of  field  managers  on  their  porIolio  enabling  them  quick   business  decisions  on  cri<cal  issues.  The  technology  is  capable  of  reducing  reams  of  paper,   reducing  man  power  on  various  fronts,  and  most  importantly  reducing  the  burden  on  loan   officers  without  compromising  on  Ujjivan’s  needs.  All  these  factors  in  turn  fuel  higher  client   acquisi<on  in  shorter  <mes  at  cheaper  costs. The  techies  at  Artoo  have  delivered  more  than  they  promised  and  their  innova<ons  are   bound  to  revolu<onise  microfinance  business.” Bhargava  Krishna  (Manager  Projects,  OperaBons,  Ujjivan) 13
  • 22. “Artoo  versus  Others 1.  Delivering  on  Requirements:  This  is  Near  Perfect  with  Artoo,  which  is  a  rare  quality   with  any  soNware  vendor. 2.  Ques:on  of  Scope:  “Not  in  Scope”  is  a  common  phrase  we  have  heard  from  many  of   the  soNware  vendors.  Whenever  we  suggest  some  “enhancements”  or  “good  to  have,”   the  immediate  reply  will  be  “not  in  scope”  or  “  our  core  does  not  permit”  and  so  on…   With  Artoo,  we  have  seen  the  complete  opposite. 3.  Delivering  on  Expecta:ons:  Always,  with  others,  we  have  no<ced  the  deliveries  will  be   below  expecta<on  and  there  will  be  jus<fica<ons  for  the  gap  like  “too  liQle  <me  or  phase   I.”  With  Artoo,  we  have  seen  that  the  deliveries  are  on  PAR  or  above  the  commitments. 4.  Customiza:on:  This  is  a  prohibi<ve  word  with  soNware  vendors,  but  with  Artoo  we   no<ce  you  are  ready  to  undertake  customiza<on. 5.  Knowledgeable:  The  involvement  and  understanding  and  final  delivery  had  affirmed   our  belief  that  your  company  understands  our  needs  and  is  the  right  partner.     Artoo  Slate:  This  technology  can  bring  in  lot  of  efficiencies  for  MFI  industry.  There  are  no   boundaries  for  using  this  technology.  Our  field  officers  feel  empowered  using  this  technology   as  informa<on  is  at  their  finger  <ps.  The  feedback  from  the  branch  has  been  very   encouraging.” Mar9n  P  S  (Project  Manager  -­‐  ERP,  Ujjivan) 14
  • 23. proof is in the pudding Video: Field Agent Feedback
  • 24. Contact: Sameer Segal, Founder & CEO Artoo IT Solutions Pvt Ltd sameer@artoo.in +91-98866-89754 Thank you www.artoo.in Showcased  at Winner, Winner, Srijan  Financial  Inclusion  Forum,  2010  TiE’s  KBE  Compe99on,  2010  Surathkal  Innova9on  Challenge,  2010