SlideShare ist ein Scribd-Unternehmen logo
1 von 22
Downloaden Sie, um offline zu lesen
Organizational Change
                               An Introduction



   © Ramakrishna Kongalla,
        Asstt. Professor




            R'tist @ Tourism
Lesson Plan

•   Objectives
•   Introduction
•   Concept of organizational change
•   forces for change
•   levels of change
•   Types of change
•   Steps in managed change
•   Resistance to change
•   Implementing change successfully
•   Methods of introducing @ Tourism
                         R'tist
                                change
OBJECTIVES
• Discuss the nature and process of change;
• Make aware about the nature and process of
  change;
• Understand different types of changes;
• Know the reasons and causes of resistance to
  change; and
• Understand how change can be introduced in an
  organisation.

                    R'tist @ Tourism
Organisation
• Organization is a social system.
• All parts of organization affect all other parts
• Anything happening at one end is transmitted to
  the other end
• Interrelationship between the elements &
  environment
• Orderly behaviour – equilibrium
• Becomes an established way of life
• Disturbance to this naturally exercises pressure
• Evokes a reaction – acceptance/rejection
                      R'tist @ Tourism
Change
• Alternation which occurs in the overall work
  environment of an organization
• ‘Change is the law of nature’
• Nothing is permanent except change
     • Change often results from the pressure of forces which
       are both outside and inside the organisation;
     • The whole organisation tends to be affected by the
       change in any part of it; and
     • Change takes place in all parts of the organisation, but at
       varying rates of speed and degrees of significance.

                            R'tist @ Tourism
External & Internal forces
• External Forces
    • Macro environment (PEST factors)
    • Micro Environment (Consumers, Suppliers, Stake
      Holders)
    • Opportunities & Threats (SWOT)
• Internal Forces
    • Internal Environment (Men, Money, Machinery,
      Materials, Minutes)
    • Strengths & Weaknesses (SWOT)
                      R'tist @ Tourism
Change In an Organization
• It is in a constant interactional and
  interdependent relationship with its
  environment
     • Change in its external environment, such as changes in
       consumer tastes and preferences, competition, economic
       policies of the Government, etc., make it imperative for
       an organisation to make changes in its internal system
• Composed of a number of subsystems which are
  also in a dynamic relationship of interaction and
  interdependence with one another
     • Any change in a subsystem creates a chain of changes
       throughout the entire system
                           R'tist @ Tourism
CONCEPT OF ORGANISATIONAL CHANGE
• ‘Organisational change’ implies the creation of
  imbalances in the existing pattern of situation
• Operations & Functions for a long time establishes
  structural set-up
• Members evolve a tentative set of relations with
  the environment, adjustment with job, working
  conditions, friends and colleagues etc.
• Change requires individuals to make new
  adjustments. Hence the fear of adjustment gives
  rise to the problem of change and resistance to
  change
                       R'tist @ Tourism
Management of Change is Defined as…
• A conscious and concerted initiative by those who are in-charge
  of the destiny of the business undertaking or firm to keep a
  constant and intelligent watch over the behaviour of
  uncontrollable forces, to assess their impact and influence of
  the controllable forces, and to evolve appropriate strategies
  and action programmes to maintain a dynamic equilibrium
  between the controllable and uncontrollable forces.

• Controllable forces are those forces about which sufficient
  information is available. Such forces can be managed easily
• Uncontrollable forces are those about which not much is
  known. These forces exert a powerful influence on the
  behaviour of controllable forces and limit the scope of
  managerial action.

                             R'tist @ Tourism
FORCES FOR CHANGE
(a) External Forces                   .
  – Demographic characteristics,
  – Technological advances,
  – Market changes, and
  – Social and political pressures
(b) Internal Forces
  – Human resource problems and Prospects
  – Managerial behavior/decisions


                       R'tist @ Tourism
LEVELS OF CHANGE
• (a) Individual Level Change
   – Job assignment, physical Move, Change in maturity of a
     person
   – Not significant on organisation, but significant on group
• b) Group Level Changes
   – Major effect because organizational activities are done in
     groups like departments or informal groups
   – affect workflows, job design, social organisation, influence
     and status systems, and communication patterns.
   – Managers must consider group factors
• (c) Organization Level Changes
   – involves major programs that affect both individuals and
     groups
   – Decisions regarding these changes are generally made by
     senior management and are seldom implemented by only a
     single manager         R'tist @ Tourism
TYPES OF CHANGE

• a) Strategic Change
  – Change in the mission (when acquired)
• b) Structural Change
  – Decentralization
• c) Process-oriented Change
  – In manufacturing operations
• d) People-oriented Change
  – Self – actualization (Motivation, Loyalty, Training,
    Relationships)

                          R'tist @ Tourism
STEPS IN MANAGED CHANGE

• Need for change can be identified either through
  internal factors or through external forces that may
  be in place. Once this need is identified, the
  following steps can be taken to implement such
  change:
     •   1. Develop new goals and objectives
     •   2. Select an agent for change
     •   3. Diagnose the problem
     •   4. Select methodology
     •   5. Develop a plan
     •   6. Strategy for implementation of the plan
     •   7. Implementation of the plan
     •   8. Receive and evaluate feedback
                                R'tist @ Tourism
RESISTANCE TO CHANGE
• Resistance to change - a natural phenomenon
• Not all change is resisted
• In organisation changes are accepted than
  resisted
• Acceptance to change is Adaption
• Resistance to change is Unnatural behavior
• Failure to understand this characteristic of
  resistance can cause many managers to attempt
  to run through changes rather than try to
  understand the sources of the resistance.
                    R'tist @ Tourism
Sources of resistance to change may be
             rational or emotional.
• Rational resistance                • Emotional resistance
   – occurs when people do                    – involves the
     not have the proper                        psychological problems
     knowledge or                               of fear, anxiety,
     information to evaluate                    suspicion, insecurity,
     the change.                                and the like.
   – Providing information                    – These feelings are
     (in the form of data,                      evoked because of
     facts, or other types of                   people’s perception of
     concrete information)                      how the change will
     reduces the resistance                     affect them.

                           R'tist @ Tourism
(a) Causes of Resistance
• All changes are not resisted. Some are wanted
  by the workers
• Resistance to change is caused by individual’s
  attitudes which are influenced by:
  – 1. Economic Factors
     • Workers apprehend technological unemployment.
  – 2. Psychological Factors
     • Fear of psychological needs affected (sense of pride,
       achievement, self-fulfilment)
  – 3. Social Factors
     • social needs like friendship, belongingness (informal
       groups)
                           R'tist @ Tourism
(b) Symptoms of Resistance

•   Hostility or aggression is the immediate reaction
•   Apathy towards his work
•   Absenteeism and tardiness
•   Anxiety and tension
•   Signs of resistance (strikes, “restriction of
    output”)


                        R'tist @ Tourism
(c) Benefits of Resistance
• Contrary to popular opinion, resistance to change is
  not bad.
• Resistance can bring some benefits:
  – Encourage the management to re-examine its change
    proposals
  – Identify specific problem areas where change is likely to
    cause difficulties
  – Encouraged to do a better job of communicating the
    change
  – Resistance also gives management information about
    the intensity of employee emotions on an issue
  – Encourage employee to think and talk more about a
    change
                          R'tist @ Tourism
IMPLEMENTING CHANGE SUCCESSFULLY
• Successful implementation of change
  requires knowledge about the change
  process
• The change process, propounded by Kurt
  Lewin, consists of 3 stages:
     – (1)unfreezing,
     – (2) changing,
     – (3) refreezing
        Unfreezing                 Changing                 Refreezing

Recognising the need for    New values, behaviours   Making change
change, casting aside old   and                      permanent . Practice what
values, behaviour, or       structures replace old   was learnt in
Organisational structures   ones. Action oriented    the second stage
                                 R'tist @ Tourism
METHODS OF INTRODUCING CHANGE


• Kotter and Schlisinger have suggested six
  methods of introducing change
  – 1. Education + Communication
  – 2. Participation + involvement
  – 3. Facilitation+ Support
  – 4. Negotiation + Agreement
  – 5. Manipulation + cooptation
  – 6. Explicit + implicit coercion


                       R'tist @ Tourism
How to make the change the permanent

•   Use of group forces,
•   Use of leadership,
•   Shared rewards,
•   Working with unions, and
•   Concern for employees.



                   R'tist @ Tourism
Thank You…!!!
©Ramakrishna Kongalla
e-mail: artist.ramakrishna@gmail.com




              R'tist @ Tourism

Weitere ähnliche Inhalte

Was ist angesagt?

Organizational change
Organizational changeOrganizational change
Organizational changeMAITRIPATEL92
 
Organization transformation ppt
Organization transformation pptOrganization transformation ppt
Organization transformation pptpinkuuu
 
MANAGING RESISTANCE TO CHANGE
MANAGING RESISTANCE TO CHANGEMANAGING RESISTANCE TO CHANGE
MANAGING RESISTANCE TO CHANGEAjeesh Mk
 
Lecture3 planned change
Lecture3 planned changeLecture3 planned change
Lecture3 planned changeling selanoba
 
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGE
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGECHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGE
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGENavya Jayakumar
 
organisational change,nature of change ,role of change agents,forces for chan...
organisational change,nature of change ,role of change agents,forces for chan...organisational change,nature of change ,role of change agents,forces for chan...
organisational change,nature of change ,role of change agents,forces for chan...nasiba zargar
 
T- group individual OD interventions - Organizational Change and Development...
T- group individual OD interventions -  Organizational Change and Development...T- group individual OD interventions -  Organizational Change and Development...
T- group individual OD interventions - Organizational Change and Development...manumelwin
 
Organization development
Organization developmentOrganization development
Organization developmentKrishna Kanth
 
Organizational change development ppt
Organizational change development pptOrganizational change development ppt
Organizational change development pptHasnatuttakween BE
 
Organizational Change – Concept & Need, Change Process, Reasons for Resistanc...
Organizational Change – Concept & Need, Change Process, Reasons for Resistanc...Organizational Change – Concept & Need, Change Process, Reasons for Resistanc...
Organizational Change – Concept & Need, Change Process, Reasons for Resistanc...Ashish Hande
 
Forms of change - Organizational Change and Development - Manu Melwin Joy
Forms of change -  Organizational Change and Development - Manu Melwin JoyForms of change -  Organizational Change and Development - Manu Melwin Joy
Forms of change - Organizational Change and Development - Manu Melwin Joymanumelwin
 
Change Management
Change ManagementChange Management
Change Managementtutor2u
 
Resistance to change - Organizational Change and Development - Manu Melwin Joy
Resistance to change -  Organizational Change and Development - Manu Melwin JoyResistance to change -  Organizational Change and Development - Manu Melwin Joy
Resistance to change - Organizational Change and Development - Manu Melwin Joymanumelwin
 
Organizational change ppt
Organizational change pptOrganizational change ppt
Organizational change pptLENY VASIDATUR
 
Values of Organizational Development - Organizational Change and Development...
Values of Organizational Development -  Organizational Change and Development...Values of Organizational Development -  Organizational Change and Development...
Values of Organizational Development - Organizational Change and Development...manumelwin
 
Organizational Change and Development - Module 1 - MG University - Organizat...
Organizational Change and Development - Module 1 - MG University -  Organizat...Organizational Change and Development - Module 1 - MG University -  Organizat...
Organizational Change and Development - Module 1 - MG University - Organizat...manumelwin
 

Was ist angesagt? (20)

Organizational change
Organizational changeOrganizational change
Organizational change
 
Organization transformation ppt
Organization transformation pptOrganization transformation ppt
Organization transformation ppt
 
MANAGING RESISTANCE TO CHANGE
MANAGING RESISTANCE TO CHANGEMANAGING RESISTANCE TO CHANGE
MANAGING RESISTANCE TO CHANGE
 
Lecture3 planned change
Lecture3 planned changeLecture3 planned change
Lecture3 planned change
 
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGE
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGECHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGE
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGE
 
organisational change,nature of change ,role of change agents,forces for chan...
organisational change,nature of change ,role of change agents,forces for chan...organisational change,nature of change ,role of change agents,forces for chan...
organisational change,nature of change ,role of change agents,forces for chan...
 
Change management
Change managementChange management
Change management
 
T- group individual OD interventions - Organizational Change and Development...
T- group individual OD interventions -  Organizational Change and Development...T- group individual OD interventions -  Organizational Change and Development...
T- group individual OD interventions - Organizational Change and Development...
 
Organization development
Organization developmentOrganization development
Organization development
 
Organizational change development ppt
Organizational change development pptOrganizational change development ppt
Organizational change development ppt
 
Organizational Change – Concept & Need, Change Process, Reasons for Resistanc...
Organizational Change – Concept & Need, Change Process, Reasons for Resistanc...Organizational Change – Concept & Need, Change Process, Reasons for Resistanc...
Organizational Change – Concept & Need, Change Process, Reasons for Resistanc...
 
Forms of change - Organizational Change and Development - Manu Melwin Joy
Forms of change -  Organizational Change and Development - Manu Melwin JoyForms of change -  Organizational Change and Development - Manu Melwin Joy
Forms of change - Organizational Change and Development - Manu Melwin Joy
 
Change Management
Change ManagementChange Management
Change Management
 
Resistance to change - Organizational Change and Development - Manu Melwin Joy
Resistance to change -  Organizational Change and Development - Manu Melwin JoyResistance to change -  Organizational Change and Development - Manu Melwin Joy
Resistance to change - Organizational Change and Development - Manu Melwin Joy
 
Managing change, change process, change types and challenges in change manage...
Managing change, change process, change types and challenges in change manage...Managing change, change process, change types and challenges in change manage...
Managing change, change process, change types and challenges in change manage...
 
Leading change
Leading changeLeading change
Leading change
 
Organizational change ppt
Organizational change pptOrganizational change ppt
Organizational change ppt
 
Values of Organizational Development - Organizational Change and Development...
Values of Organizational Development -  Organizational Change and Development...Values of Organizational Development -  Organizational Change and Development...
Values of Organizational Development - Organizational Change and Development...
 
Organizational Change and Development - Module 1 - MG University - Organizat...
Organizational Change and Development - Module 1 - MG University -  Organizat...Organizational Change and Development - Module 1 - MG University -  Organizat...
Organizational Change and Development - Module 1 - MG University - Organizat...
 
Organizational change
Organizational changeOrganizational change
Organizational change
 

Andere mochten auch

Organizational change
Organizational changeOrganizational change
Organizational changeBabasab Patil
 
Organizational culture
Organizational cultureOrganizational culture
Organizational cultureTaufik Bintang
 
Organizational Behavior - Work Life Balance
Organizational Behavior - Work Life Balance Organizational Behavior - Work Life Balance
Organizational Behavior - Work Life Balance shanelle_sumitra
 
Concepts of Change - examples and ideas
Concepts of Change - examples and ideasConcepts of Change - examples and ideas
Concepts of Change - examples and ideasLeonie Krieger
 
Equal Remuneration Act 1976
Equal Remuneration Act 1976Equal Remuneration Act 1976
Equal Remuneration Act 1976Tom Mathew
 
Equal Remuneration Act, 1976
Equal Remuneration Act, 1976Equal Remuneration Act, 1976
Equal Remuneration Act, 1976Shubham Raj
 
Understanding Organizational Change
Understanding Organizational ChangeUnderstanding Organizational Change
Understanding Organizational ChangeSridhar Ramachandran
 
Equal Remuneration Act, 1976
Equal Remuneration Act, 1976Equal Remuneration Act, 1976
Equal Remuneration Act, 1976Mayur Khatri
 
Equal Remuneration Act 1976
Equal Remuneration Act 1976Equal Remuneration Act 1976
Equal Remuneration Act 1976rajnikant
 
Approaches to managing organizational change - Organizational Change and Dev...
Approaches to managing organizational change -  Organizational Change and Dev...Approaches to managing organizational change -  Organizational Change and Dev...
Approaches to managing organizational change - Organizational Change and Dev...manumelwin
 
Session 10 international ob
Session 10  international obSession 10  international ob
Session 10 international obDelwin Arikatt
 
Impact of globalization on organizational behavior
Impact of globalization on organizational behaviorImpact of globalization on organizational behavior
Impact of globalization on organizational behaviorPreethi Reddy
 
Organizational change & development
Organizational change & developmentOrganizational change & development
Organizational change & developmentvanyasingla1
 
Impact of globalization on organizational behaviour
Impact of globalization on organizational behaviourImpact of globalization on organizational behaviour
Impact of globalization on organizational behaviourRaj Shravanthi
 
Organizational behavior book 2 nd sem mba @ bec doms
Organizational behavior book 2 nd sem mba @ bec domsOrganizational behavior book 2 nd sem mba @ bec doms
Organizational behavior book 2 nd sem mba @ bec domsBabasab Patil
 
10 FACTORS THAT INFLUENCE IN ORGANIZATIONAL CLIMATE
10  FACTORS THAT INFLUENCE IN ORGANIZATIONAL CLIMATE10  FACTORS THAT INFLUENCE IN ORGANIZATIONAL CLIMATE
10 FACTORS THAT INFLUENCE IN ORGANIZATIONAL CLIMATEJanísio Salomao
 

Andere mochten auch (20)

Organizational change
Organizational changeOrganizational change
Organizational change
 
Organizational culture
Organizational cultureOrganizational culture
Organizational culture
 
Organizational Behavior - Work Life Balance
Organizational Behavior - Work Life Balance Organizational Behavior - Work Life Balance
Organizational Behavior - Work Life Balance
 
Concepts of Change - examples and ideas
Concepts of Change - examples and ideasConcepts of Change - examples and ideas
Concepts of Change - examples and ideas
 
Equal Remuneration Act 1976
Equal Remuneration Act 1976Equal Remuneration Act 1976
Equal Remuneration Act 1976
 
Equal Remuneration Act, 1976
Equal Remuneration Act, 1976Equal Remuneration Act, 1976
Equal Remuneration Act, 1976
 
Understanding Organizational Change
Understanding Organizational ChangeUnderstanding Organizational Change
Understanding Organizational Change
 
Equal Remuneration Act, 1976
Equal Remuneration Act, 1976Equal Remuneration Act, 1976
Equal Remuneration Act, 1976
 
Equal Remuneration Act 1976
Equal Remuneration Act 1976Equal Remuneration Act 1976
Equal Remuneration Act 1976
 
Ob case study
Ob case studyOb case study
Ob case study
 
Approaches to managing organizational change - Organizational Change and Dev...
Approaches to managing organizational change -  Organizational Change and Dev...Approaches to managing organizational change -  Organizational Change and Dev...
Approaches to managing organizational change - Organizational Change and Dev...
 
Session 10 international ob
Session 10  international obSession 10  international ob
Session 10 international ob
 
Impact of globalization on organizational behavior
Impact of globalization on organizational behaviorImpact of globalization on organizational behavior
Impact of globalization on organizational behavior
 
Organizational change & development
Organizational change & developmentOrganizational change & development
Organizational change & development
 
Impact of globalization on organizational behaviour
Impact of globalization on organizational behaviourImpact of globalization on organizational behaviour
Impact of globalization on organizational behaviour
 
Globalization and its Impact on Organizational Change
Globalization and its Impact on Organizational ChangeGlobalization and its Impact on Organizational Change
Globalization and its Impact on Organizational Change
 
Organizational behavior book 2 nd sem mba @ bec doms
Organizational behavior book 2 nd sem mba @ bec domsOrganizational behavior book 2 nd sem mba @ bec doms
Organizational behavior book 2 nd sem mba @ bec doms
 
10 FACTORS THAT INFLUENCE IN ORGANIZATIONAL CLIMATE
10  FACTORS THAT INFLUENCE IN ORGANIZATIONAL CLIMATE10  FACTORS THAT INFLUENCE IN ORGANIZATIONAL CLIMATE
10 FACTORS THAT INFLUENCE IN ORGANIZATIONAL CLIMATE
 
Organizational Development
Organizational Development Organizational Development
Organizational Development
 
Organizational climate
Organizational climateOrganizational climate
Organizational climate
 

Ähnlich wie 01 organisational change

Organizational change
Organizational changeOrganizational change
Organizational changeShilpi Arora
 
Change management 1
Change management 1Change management 1
Change management 1waqole
 
Strategies for Managing Change - Adetoun Omole (mrs.)
Strategies for Managing Change - Adetoun Omole (mrs.)Strategies for Managing Change - Adetoun Omole (mrs.)
Strategies for Managing Change - Adetoun Omole (mrs.)Adetoun Omole
 
Strategies for Managing Change - Adetoun Omole (Mrs.)
Strategies for Managing Change - Adetoun Omole (Mrs.)Strategies for Managing Change - Adetoun Omole (Mrs.)
Strategies for Managing Change - Adetoun Omole (Mrs.)Adetoun Omole
 
Change management
Change managementChange management
Change managementkamal48
 
The theory and practice of change managemen
The theory and practice of change managemenThe theory and practice of change managemen
The theory and practice of change managemenDr. N. Asokan
 
Change management
Change managementChange management
Change managementSonali Shah
 
Introduction to Organizational Culture And Organizational Change
Introduction to Organizational Culture And Organizational ChangeIntroduction to Organizational Culture And Organizational Change
Introduction to Organizational Culture And Organizational ChangePadum Chetry
 
Organisational Culture and Organisational Change
Organisational Culture and Organisational ChangeOrganisational Culture and Organisational Change
Organisational Culture and Organisational ChangePadum Chetry
 
Management of Change
Management of ChangeManagement of Change
Management of ChangeISAAC Jayant
 
Strategic Organizatinal Transformation Initiative
Strategic Organizatinal Transformation InitiativeStrategic Organizatinal Transformation Initiative
Strategic Organizatinal Transformation InitiativeErica Murphy
 
Org change-111001074524-phpapp02
Org change-111001074524-phpapp02Org change-111001074524-phpapp02
Org change-111001074524-phpapp02Raymond Vanhaeften
 
Organizationalchange 140813221313-phpapp02
Organizationalchange 140813221313-phpapp02Organizationalchange 140813221313-phpapp02
Organizationalchange 140813221313-phpapp02Rosario Argones
 
organizationalchange-140813221313-phpapp02.pptx
organizationalchange-140813221313-phpapp02.pptxorganizationalchange-140813221313-phpapp02.pptx
organizationalchange-140813221313-phpapp02.pptxMargi Shah
 

Ähnlich wie 01 organisational change (20)

Tqm change mgmt
Tqm change mgmtTqm change mgmt
Tqm change mgmt
 
Organizational change
Organizational changeOrganizational change
Organizational change
 
Change management 1
Change management 1Change management 1
Change management 1
 
Strategies for Managing Change - Adetoun Omole (mrs.)
Strategies for Managing Change - Adetoun Omole (mrs.)Strategies for Managing Change - Adetoun Omole (mrs.)
Strategies for Managing Change - Adetoun Omole (mrs.)
 
Strategies for Managing Change - Adetoun Omole (Mrs.)
Strategies for Managing Change - Adetoun Omole (Mrs.)Strategies for Managing Change - Adetoun Omole (Mrs.)
Strategies for Managing Change - Adetoun Omole (Mrs.)
 
Changepdf.pdf
Changepdf.pdfChangepdf.pdf
Changepdf.pdf
 
Change overview
Change overviewChange overview
Change overview
 
Change management
Change managementChange management
Change management
 
The theory and practice of change managemen
The theory and practice of change managemenThe theory and practice of change managemen
The theory and practice of change managemen
 
Module 1.pptx
Module 1.pptxModule 1.pptx
Module 1.pptx
 
Change management
Change managementChange management
Change management
 
Introduction to Organizational Culture And Organizational Change
Introduction to Organizational Culture And Organizational ChangeIntroduction to Organizational Culture And Organizational Change
Introduction to Organizational Culture And Organizational Change
 
Organisational Culture and Organisational Change
Organisational Culture and Organisational ChangeOrganisational Culture and Organisational Change
Organisational Culture and Organisational Change
 
Management of Change
Management of ChangeManagement of Change
Management of Change
 
Chapter_3.pptx
Chapter_3.pptxChapter_3.pptx
Chapter_3.pptx
 
Strategic Organizatinal Transformation Initiative
Strategic Organizatinal Transformation InitiativeStrategic Organizatinal Transformation Initiative
Strategic Organizatinal Transformation Initiative
 
Org change-111001074524-phpapp02
Org change-111001074524-phpapp02Org change-111001074524-phpapp02
Org change-111001074524-phpapp02
 
Organizationalchange 140813221313-phpapp02
Organizationalchange 140813221313-phpapp02Organizationalchange 140813221313-phpapp02
Organizationalchange 140813221313-phpapp02
 
organizationalchange-140813221313-phpapp02.pptx
organizationalchange-140813221313-phpapp02.pptxorganizationalchange-140813221313-phpapp02.pptx
organizationalchange-140813221313-phpapp02.pptx
 
Change and development
Change and developmentChange and development
Change and development
 

Mehr von Ramakrishna Kongalla (20)

Information technology evolution
Information technology   evolutionInformation technology   evolution
Information technology evolution
 
Time share industry in india
Time share industry in indiaTime share industry in india
Time share industry in india
 
Current initiatives in indian tourism
Current initiatives in indian tourismCurrent initiatives in indian tourism
Current initiatives in indian tourism
 
Climate change and tourism
Climate change and tourismClimate change and tourism
Climate change and tourism
 
Online marketing segmentation strategy
Online marketing segmentation strategyOnline marketing segmentation strategy
Online marketing segmentation strategy
 
Portal - Online Marketing
Portal - Online MarketingPortal - Online Marketing
Portal - Online Marketing
 
Online marketing legal issues
Online marketing legal issuesOnline marketing legal issues
Online marketing legal issues
 
knowledge development
knowledge developmentknowledge development
knowledge development
 
Internet Protocols
Internet ProtocolsInternet Protocols
Internet Protocols
 
Homepage
HomepageHomepage
Homepage
 
Online marketing global market
Online marketing global marketOnline marketing global market
Online marketing global market
 
E-commerce
E-commerceE-commerce
E-commerce
 
E-business
E-businessE-business
E-business
 
E - marketing
E - marketingE - marketing
E - marketing
 
Differentiation and Positioning
Differentiation and PositioningDifferentiation and Positioning
Differentiation and Positioning
 
Consumer Behavior
Consumer BehaviorConsumer Behavior
Consumer Behavior
 
Websites
WebsitesWebsites
Websites
 
Online marketing types
Online marketing typesOnline marketing types
Online marketing types
 
Online marketing management
Online marketing managementOnline marketing management
Online marketing management
 
Online marketing scenario
Online marketing scenarioOnline marketing scenario
Online marketing scenario
 

Kürzlich hochgeladen

Education and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxEducation and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxraviapr7
 
How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17Celine George
 
How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17Celine George
 
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfMaximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfTechSoup
 
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptxSandy Millin
 
CAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptxCAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptxSaurabhParmar42
 
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxAUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxiammrhaywood
 
Benefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationBenefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationMJDuyan
 
Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...raviapr7
 
How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17Celine George
 
What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?TechSoup
 
3.21.24 The Origins of Black Power.pptx
3.21.24  The Origins of Black Power.pptx3.21.24  The Origins of Black Power.pptx
3.21.24 The Origins of Black Power.pptxmary850239
 
CapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptxCapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptxCapitolTechU
 
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...Nguyen Thanh Tu Collection
 
HED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdfHED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdfMohonDas
 
Diploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfDiploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfMohonDas
 
Patterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptxPatterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptxMYDA ANGELICA SUAN
 

Kürzlich hochgeladen (20)

Education and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxEducation and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptx
 
How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17
 
Prelims of Kant get Marx 2.0: a general politics quiz
Prelims of Kant get Marx 2.0: a general politics quizPrelims of Kant get Marx 2.0: a general politics quiz
Prelims of Kant get Marx 2.0: a general politics quiz
 
How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17
 
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfMaximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
 
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
 
CAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptxCAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptx
 
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxAUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
 
Benefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationBenefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive Education
 
Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...
 
How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17
 
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdfPersonal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
 
What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?
 
3.21.24 The Origins of Black Power.pptx
3.21.24  The Origins of Black Power.pptx3.21.24  The Origins of Black Power.pptx
3.21.24 The Origins of Black Power.pptx
 
CapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptxCapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptx
 
Finals of Kant get Marx 2.0 : a general politics quiz
Finals of Kant get Marx 2.0 : a general politics quizFinals of Kant get Marx 2.0 : a general politics quiz
Finals of Kant get Marx 2.0 : a general politics quiz
 
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
 
HED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdfHED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdf
 
Diploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfDiploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdf
 
Patterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptxPatterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptx
 

01 organisational change

  • 1. Organizational Change An Introduction © Ramakrishna Kongalla, Asstt. Professor R'tist @ Tourism
  • 2. Lesson Plan • Objectives • Introduction • Concept of organizational change • forces for change • levels of change • Types of change • Steps in managed change • Resistance to change • Implementing change successfully • Methods of introducing @ Tourism R'tist change
  • 3. OBJECTIVES • Discuss the nature and process of change; • Make aware about the nature and process of change; • Understand different types of changes; • Know the reasons and causes of resistance to change; and • Understand how change can be introduced in an organisation. R'tist @ Tourism
  • 4. Organisation • Organization is a social system. • All parts of organization affect all other parts • Anything happening at one end is transmitted to the other end • Interrelationship between the elements & environment • Orderly behaviour – equilibrium • Becomes an established way of life • Disturbance to this naturally exercises pressure • Evokes a reaction – acceptance/rejection R'tist @ Tourism
  • 5. Change • Alternation which occurs in the overall work environment of an organization • ‘Change is the law of nature’ • Nothing is permanent except change • Change often results from the pressure of forces which are both outside and inside the organisation; • The whole organisation tends to be affected by the change in any part of it; and • Change takes place in all parts of the organisation, but at varying rates of speed and degrees of significance. R'tist @ Tourism
  • 6. External & Internal forces • External Forces • Macro environment (PEST factors) • Micro Environment (Consumers, Suppliers, Stake Holders) • Opportunities & Threats (SWOT) • Internal Forces • Internal Environment (Men, Money, Machinery, Materials, Minutes) • Strengths & Weaknesses (SWOT) R'tist @ Tourism
  • 7. Change In an Organization • It is in a constant interactional and interdependent relationship with its environment • Change in its external environment, such as changes in consumer tastes and preferences, competition, economic policies of the Government, etc., make it imperative for an organisation to make changes in its internal system • Composed of a number of subsystems which are also in a dynamic relationship of interaction and interdependence with one another • Any change in a subsystem creates a chain of changes throughout the entire system R'tist @ Tourism
  • 8. CONCEPT OF ORGANISATIONAL CHANGE • ‘Organisational change’ implies the creation of imbalances in the existing pattern of situation • Operations & Functions for a long time establishes structural set-up • Members evolve a tentative set of relations with the environment, adjustment with job, working conditions, friends and colleagues etc. • Change requires individuals to make new adjustments. Hence the fear of adjustment gives rise to the problem of change and resistance to change R'tist @ Tourism
  • 9. Management of Change is Defined as… • A conscious and concerted initiative by those who are in-charge of the destiny of the business undertaking or firm to keep a constant and intelligent watch over the behaviour of uncontrollable forces, to assess their impact and influence of the controllable forces, and to evolve appropriate strategies and action programmes to maintain a dynamic equilibrium between the controllable and uncontrollable forces. • Controllable forces are those forces about which sufficient information is available. Such forces can be managed easily • Uncontrollable forces are those about which not much is known. These forces exert a powerful influence on the behaviour of controllable forces and limit the scope of managerial action. R'tist @ Tourism
  • 10. FORCES FOR CHANGE (a) External Forces . – Demographic characteristics, – Technological advances, – Market changes, and – Social and political pressures (b) Internal Forces – Human resource problems and Prospects – Managerial behavior/decisions R'tist @ Tourism
  • 11. LEVELS OF CHANGE • (a) Individual Level Change – Job assignment, physical Move, Change in maturity of a person – Not significant on organisation, but significant on group • b) Group Level Changes – Major effect because organizational activities are done in groups like departments or informal groups – affect workflows, job design, social organisation, influence and status systems, and communication patterns. – Managers must consider group factors • (c) Organization Level Changes – involves major programs that affect both individuals and groups – Decisions regarding these changes are generally made by senior management and are seldom implemented by only a single manager R'tist @ Tourism
  • 12. TYPES OF CHANGE • a) Strategic Change – Change in the mission (when acquired) • b) Structural Change – Decentralization • c) Process-oriented Change – In manufacturing operations • d) People-oriented Change – Self – actualization (Motivation, Loyalty, Training, Relationships) R'tist @ Tourism
  • 13. STEPS IN MANAGED CHANGE • Need for change can be identified either through internal factors or through external forces that may be in place. Once this need is identified, the following steps can be taken to implement such change: • 1. Develop new goals and objectives • 2. Select an agent for change • 3. Diagnose the problem • 4. Select methodology • 5. Develop a plan • 6. Strategy for implementation of the plan • 7. Implementation of the plan • 8. Receive and evaluate feedback R'tist @ Tourism
  • 14. RESISTANCE TO CHANGE • Resistance to change - a natural phenomenon • Not all change is resisted • In organisation changes are accepted than resisted • Acceptance to change is Adaption • Resistance to change is Unnatural behavior • Failure to understand this characteristic of resistance can cause many managers to attempt to run through changes rather than try to understand the sources of the resistance. R'tist @ Tourism
  • 15. Sources of resistance to change may be rational or emotional. • Rational resistance • Emotional resistance – occurs when people do – involves the not have the proper psychological problems knowledge or of fear, anxiety, information to evaluate suspicion, insecurity, the change. and the like. – Providing information – These feelings are (in the form of data, evoked because of facts, or other types of people’s perception of concrete information) how the change will reduces the resistance affect them. R'tist @ Tourism
  • 16. (a) Causes of Resistance • All changes are not resisted. Some are wanted by the workers • Resistance to change is caused by individual’s attitudes which are influenced by: – 1. Economic Factors • Workers apprehend technological unemployment. – 2. Psychological Factors • Fear of psychological needs affected (sense of pride, achievement, self-fulfilment) – 3. Social Factors • social needs like friendship, belongingness (informal groups) R'tist @ Tourism
  • 17. (b) Symptoms of Resistance • Hostility or aggression is the immediate reaction • Apathy towards his work • Absenteeism and tardiness • Anxiety and tension • Signs of resistance (strikes, “restriction of output”) R'tist @ Tourism
  • 18. (c) Benefits of Resistance • Contrary to popular opinion, resistance to change is not bad. • Resistance can bring some benefits: – Encourage the management to re-examine its change proposals – Identify specific problem areas where change is likely to cause difficulties – Encouraged to do a better job of communicating the change – Resistance also gives management information about the intensity of employee emotions on an issue – Encourage employee to think and talk more about a change R'tist @ Tourism
  • 19. IMPLEMENTING CHANGE SUCCESSFULLY • Successful implementation of change requires knowledge about the change process • The change process, propounded by Kurt Lewin, consists of 3 stages: – (1)unfreezing, – (2) changing, – (3) refreezing Unfreezing Changing Refreezing Recognising the need for New values, behaviours Making change change, casting aside old and permanent . Practice what values, behaviour, or structures replace old was learnt in Organisational structures ones. Action oriented the second stage R'tist @ Tourism
  • 20. METHODS OF INTRODUCING CHANGE • Kotter and Schlisinger have suggested six methods of introducing change – 1. Education + Communication – 2. Participation + involvement – 3. Facilitation+ Support – 4. Negotiation + Agreement – 5. Manipulation + cooptation – 6. Explicit + implicit coercion R'tist @ Tourism
  • 21. How to make the change the permanent • Use of group forces, • Use of leadership, • Shared rewards, • Working with unions, and • Concern for employees. R'tist @ Tourism
  • 22. Thank You…!!! ©Ramakrishna Kongalla e-mail: artist.ramakrishna@gmail.com R'tist @ Tourism