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CIAA and Venue™ partner to bring online claims management to members

Internet-enabled technologies are driving new efficiencies and possibilities in every
business sector. Claims management is not excluded from this trend, and in fact these
new technologies are an ideal fit for a 24/7 industry that largely operates with a
workforce “on the road”. Widespread adoption of online claims processing is inevitable.
If long-term business viability is in your plans, you’ll need to consider the competitive
impact of increased efficiency, accessibility and compatibility offered by Internet-
enabled claims management. In short, you better be there!

The Canadian Independent Adjusters Association recognized this last year and
responded by entering into a partnership with Nova Scotia-based KLJ Computer
Solutions. Together they aim to offer CIAA members simply acquired technology that
will support members’ need to succeed in a highly competitive market. The strategic
partnership engineered by the CIAA Executive provides CIAA member companies to
participate in a new affinity program at an affordable cost regardless of the size of their
company. The technology CIAA is making available to its members is the web-based
claims management system known as VENUE™. Details of the affinity program are
available on the CIAA website.

Why is incorporating technology through online electronic claims management
so important?

Well, here are 10 reasons that stand alone, but will only provoke more as you come to
realize how good a fit this technology is to claims adjusting.

For customer value:

   1. Timeliness. In an occupation where so many daily activities are tied to
      deadlines, timeliness is everything. Electronic claims management systems
      respond to this need by allowing users to configure custom diaries & e-mail alerts
      for deadlines associated with activities like reporting file progress to clients and
      regulatory bodies, generating internal progress reports and financial reports,
      interim billing, 1st contacts, pending expiration dates on policies, limitation
      periods for responding to legal documents and submitting time sensitive claim
      documents like a proof of loss. KLJ Computer Solutions has addressed this
      issue by incorporating automation & alerts into the Venue Claims Management
      System which users can configure. These alerts can be sent by e-mail to
      multiple parties simultaneously or viewed in easy-to-follow electronic reports
      which can be printed and shared.

   2. Accuracy. With accuracy being so crucial to claims handling organizations and
      their clients, electronic claims management systems must be precise. Powerful
      time & expense tracking management, client account details, billing rate
      management, and other meticulous data tracking systems must be in place and
accurately process the data resulting in predictable services for clients. Venue
      Claims Management supplies all of the above capabilities and more.

   3. Accountability. Insurers look for accountability from their claims handlers in
      everything they do. Likewise, users of claims management systems look for
      accountability from their vendors in everything their claims management system
      does. It was with this in mind that KLJ Computer Solutions loaded Venue with
      the necessary tools to ensure adjusters are able to deliver agreed-upon services
      to their clients. Some of the features which allow claims handlers to uphold the
      highest standard of accountability to their clients include time & expense tracking,
      document managers, diary managers, event/action managers, account
      instruction managers, appointment/calendar managers, task managers, and a
      client billing rate manager, among many more. As far for their own
      accountability, KLJ Computer Solutions has a very proactive approach to
      monitoring the performance of their clients' claims management application and
      the overall satisfaction of their clients. This approach enables them to detect
      problems quickly when they arise and deal with them right away so that KLJ's
      clients know that they are accountable to them.

   4. Accessibility. When it comes to accessibility, claims operations are increasingly
      dealing with clients seeking access to their files 7 days a week/24 hours a day.
      There is also an increasing demand for the ability to accommodate a mobile
      workforce. With online electronic claims management systems, the world can
      become your office. Users can access their files anywhere that they have
      access to the Internet and a browser. Online electronic claims management
      systems enable multiple users with different roles to have access to the data it
      stores. It is essential for any electronic claims management system to ensure
      that only users intended to have access to claims data has it. Many provinces,
      states, and countries require businesses keep their clients' data secure in
      accordance with applicable privacy laws. The Venue Claims Management
      System allows you to set up users with different roles which gives them access to
      specific data that they are authorized to view. The settings configured when you
      set a user up prevent them from seeing claim data they are not authorized to.

   5. Flexibility. Each claims organization is unique in its own way. This requires
      flexibility in an electronic claims management system. A claims organization
      requires the ability to customize workflow and communications to meet their
      clients' needs. With Venue Claims Management, these needs are met for each
      and every one of your clients with configurable tools like the event/action
      manager, diary manager, note manager, and document manager which can be
      customized to respond to the needs of your client.

For business value:

   6. Efficiency. Even though it is not at the top of this list, efficiency is paramount to
      any claims organization due to the constant bombardment of work coming at
everyone. In an industry where you are rarely caught up with the work you need
   to get done, a claims management system with the proper tools can give you an
   extra edge with added efficiencies. An effective claims management system will
   eliminate the need for double entry of data in different areas of a file or whenever
   a form or letter associated with a file that you are working on must be generated.
   It should also centralize all aspects of the business operations such as job
   assignment, tracking, billing, payments, etc. All of this can be found in the Venue
   Claims Management System.

7. Performance monitoring. Part of running a successful business involves
   performance monitoring of your most valuable resource; your staff. Effective
   claims management systems will be able to keep tabs on the key performance
   indicators pertaining to claims handling (executing diary activities, closing files,
   interim billing, meeting billed hours expectations, etc.). Performance monitoring
   enables you to have better control of your workforce so that you can foresee and
   prevent problems before your clients are affected. The result is higher quality of
   service which will translate into more assignments for you. The Venue Claims
   Management System provides you with the tracking and reporting tools needed
   to provide documentary evidence for performance monitoring.

8. Document preparation and management. One thing that there is no shortage
   of in the claims management industry is forms, letters, reports, invoices, etc..
   Paper work is a necessary evil. An electronic claims management system will
   automate document preparation and management by being able to merge data
   from a file directly into a claim related form, letter, invoice, or report, saving you
   the time of having to duplicate that data in the document. Effective claims
   management systems will also be able to store your documents electronically
   and conveniently in relation to their associated files. Various formats of
   documents will be able to be stored (photographs, text, video, PDF, spreadsheet,
   etc.). With many offices aiming to become paperless in today's environmentally
   conscious society, being able to generate your forms and send them
   electronically is a step in the right direction and can be found in the right claims
   management system. In a perfect world, you could even save e-mails with their
   attachments and Microsoft Word documents (without printing them) directly to
   associated files with the click of a button.Venue is able to do all of this.

9. Business intelligence. While it is not necessary for a claims management
   operation to have a secret spy division, intelligence gathering is an important
   activity if long-term viability is in your plans. An effective claims management
   systems will have the ability to track things like aggregate claims and overall
   operations performance information. It will be able to generate comprehensive
   reports with this data so that users can get a better understanding of their
   business, identify opportunities, and detect deficiencies which need to be
   addressed. So while you do not need a spy on staff to gather this intelligence,
   having the Venue Claims Management System will execute this task for you very
   effectively.
10. Profitability. Now that we are at the bottom of the list, let's talk about the bottom
       line. At the end of the day, in order for an electronic claims management system
       to add value to your organization, it must provide you with cost savings through
       efficiencies in administration, technology overhead, reduced capital expenditures,
       and higher revenue potential. If you talk To Venue Claims Management System
       clients like Greg Merrithew of Arctic West, he will tell you that the Venue Claims
       Management System has increased his operation's efficiency by about 25%.
       KLJ Computer Solutions is certain that it can bring this type of efficiency and
       therefore increased profitability to all of its clients.

To sum up, Venue™ claims management offers independent adjusting firms a
competitive advantage by enhancing current business practices through streamlining
tasks and using automation. Venue restructures processes in a way which effectively
reduce man-hours and also saves network resources by eliminating data
redundancy. The efficiencies and automation of workflow makes Venue very cost-
effective. Users of Venue can interact and check the status of a claim, a diary, invoice,
or task from any given part of the value chain and they can do it from anywhere there is
a browser and internet connection. All of this made a strategic partnership between KLJ
Computer Solutions and the CIAA a perfect addition to the affinity program available to
CIAA members.

To learn more about the CIAA / Venue Affinity initiative, or how we can help your claims
operation, you can contact Marcel Arsenault at 888-455-5669 x 125 or
marsenault@kljsolutions.com

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Magazine Article on Venue Claims Management

  • 1. CIAA and Venue™ partner to bring online claims management to members Internet-enabled technologies are driving new efficiencies and possibilities in every business sector. Claims management is not excluded from this trend, and in fact these new technologies are an ideal fit for a 24/7 industry that largely operates with a workforce “on the road”. Widespread adoption of online claims processing is inevitable. If long-term business viability is in your plans, you’ll need to consider the competitive impact of increased efficiency, accessibility and compatibility offered by Internet- enabled claims management. In short, you better be there! The Canadian Independent Adjusters Association recognized this last year and responded by entering into a partnership with Nova Scotia-based KLJ Computer Solutions. Together they aim to offer CIAA members simply acquired technology that will support members’ need to succeed in a highly competitive market. The strategic partnership engineered by the CIAA Executive provides CIAA member companies to participate in a new affinity program at an affordable cost regardless of the size of their company. The technology CIAA is making available to its members is the web-based claims management system known as VENUE™. Details of the affinity program are available on the CIAA website. Why is incorporating technology through online electronic claims management so important? Well, here are 10 reasons that stand alone, but will only provoke more as you come to realize how good a fit this technology is to claims adjusting. For customer value: 1. Timeliness. In an occupation where so many daily activities are tied to deadlines, timeliness is everything. Electronic claims management systems respond to this need by allowing users to configure custom diaries & e-mail alerts for deadlines associated with activities like reporting file progress to clients and regulatory bodies, generating internal progress reports and financial reports, interim billing, 1st contacts, pending expiration dates on policies, limitation periods for responding to legal documents and submitting time sensitive claim documents like a proof of loss. KLJ Computer Solutions has addressed this issue by incorporating automation & alerts into the Venue Claims Management System which users can configure. These alerts can be sent by e-mail to multiple parties simultaneously or viewed in easy-to-follow electronic reports which can be printed and shared. 2. Accuracy. With accuracy being so crucial to claims handling organizations and their clients, electronic claims management systems must be precise. Powerful time & expense tracking management, client account details, billing rate management, and other meticulous data tracking systems must be in place and
  • 2. accurately process the data resulting in predictable services for clients. Venue Claims Management supplies all of the above capabilities and more. 3. Accountability. Insurers look for accountability from their claims handlers in everything they do. Likewise, users of claims management systems look for accountability from their vendors in everything their claims management system does. It was with this in mind that KLJ Computer Solutions loaded Venue with the necessary tools to ensure adjusters are able to deliver agreed-upon services to their clients. Some of the features which allow claims handlers to uphold the highest standard of accountability to their clients include time & expense tracking, document managers, diary managers, event/action managers, account instruction managers, appointment/calendar managers, task managers, and a client billing rate manager, among many more. As far for their own accountability, KLJ Computer Solutions has a very proactive approach to monitoring the performance of their clients' claims management application and the overall satisfaction of their clients. This approach enables them to detect problems quickly when they arise and deal with them right away so that KLJ's clients know that they are accountable to them. 4. Accessibility. When it comes to accessibility, claims operations are increasingly dealing with clients seeking access to their files 7 days a week/24 hours a day. There is also an increasing demand for the ability to accommodate a mobile workforce. With online electronic claims management systems, the world can become your office. Users can access their files anywhere that they have access to the Internet and a browser. Online electronic claims management systems enable multiple users with different roles to have access to the data it stores. It is essential for any electronic claims management system to ensure that only users intended to have access to claims data has it. Many provinces, states, and countries require businesses keep their clients' data secure in accordance with applicable privacy laws. The Venue Claims Management System allows you to set up users with different roles which gives them access to specific data that they are authorized to view. The settings configured when you set a user up prevent them from seeing claim data they are not authorized to. 5. Flexibility. Each claims organization is unique in its own way. This requires flexibility in an electronic claims management system. A claims organization requires the ability to customize workflow and communications to meet their clients' needs. With Venue Claims Management, these needs are met for each and every one of your clients with configurable tools like the event/action manager, diary manager, note manager, and document manager which can be customized to respond to the needs of your client. For business value: 6. Efficiency. Even though it is not at the top of this list, efficiency is paramount to any claims organization due to the constant bombardment of work coming at
  • 3. everyone. In an industry where you are rarely caught up with the work you need to get done, a claims management system with the proper tools can give you an extra edge with added efficiencies. An effective claims management system will eliminate the need for double entry of data in different areas of a file or whenever a form or letter associated with a file that you are working on must be generated. It should also centralize all aspects of the business operations such as job assignment, tracking, billing, payments, etc. All of this can be found in the Venue Claims Management System. 7. Performance monitoring. Part of running a successful business involves performance monitoring of your most valuable resource; your staff. Effective claims management systems will be able to keep tabs on the key performance indicators pertaining to claims handling (executing diary activities, closing files, interim billing, meeting billed hours expectations, etc.). Performance monitoring enables you to have better control of your workforce so that you can foresee and prevent problems before your clients are affected. The result is higher quality of service which will translate into more assignments for you. The Venue Claims Management System provides you with the tracking and reporting tools needed to provide documentary evidence for performance monitoring. 8. Document preparation and management. One thing that there is no shortage of in the claims management industry is forms, letters, reports, invoices, etc.. Paper work is a necessary evil. An electronic claims management system will automate document preparation and management by being able to merge data from a file directly into a claim related form, letter, invoice, or report, saving you the time of having to duplicate that data in the document. Effective claims management systems will also be able to store your documents electronically and conveniently in relation to their associated files. Various formats of documents will be able to be stored (photographs, text, video, PDF, spreadsheet, etc.). With many offices aiming to become paperless in today's environmentally conscious society, being able to generate your forms and send them electronically is a step in the right direction and can be found in the right claims management system. In a perfect world, you could even save e-mails with their attachments and Microsoft Word documents (without printing them) directly to associated files with the click of a button.Venue is able to do all of this. 9. Business intelligence. While it is not necessary for a claims management operation to have a secret spy division, intelligence gathering is an important activity if long-term viability is in your plans. An effective claims management systems will have the ability to track things like aggregate claims and overall operations performance information. It will be able to generate comprehensive reports with this data so that users can get a better understanding of their business, identify opportunities, and detect deficiencies which need to be addressed. So while you do not need a spy on staff to gather this intelligence, having the Venue Claims Management System will execute this task for you very effectively.
  • 4. 10. Profitability. Now that we are at the bottom of the list, let's talk about the bottom line. At the end of the day, in order for an electronic claims management system to add value to your organization, it must provide you with cost savings through efficiencies in administration, technology overhead, reduced capital expenditures, and higher revenue potential. If you talk To Venue Claims Management System clients like Greg Merrithew of Arctic West, he will tell you that the Venue Claims Management System has increased his operation's efficiency by about 25%. KLJ Computer Solutions is certain that it can bring this type of efficiency and therefore increased profitability to all of its clients. To sum up, Venue™ claims management offers independent adjusting firms a competitive advantage by enhancing current business practices through streamlining tasks and using automation. Venue restructures processes in a way which effectively reduce man-hours and also saves network resources by eliminating data redundancy. The efficiencies and automation of workflow makes Venue very cost- effective. Users of Venue can interact and check the status of a claim, a diary, invoice, or task from any given part of the value chain and they can do it from anywhere there is a browser and internet connection. All of this made a strategic partnership between KLJ Computer Solutions and the CIAA a perfect addition to the affinity program available to CIAA members. To learn more about the CIAA / Venue Affinity initiative, or how we can help your claims operation, you can contact Marcel Arsenault at 888-455-5669 x 125 or marsenault@kljsolutions.com