Presentación de Chile, en Singapur julio 2009

1. Building the Chilean Academy
The first steps…
Singapore, june
2009

2. Goals and objectives
Goals
To develop systems for a sustainable Chilean Academy by which takes into
account both Chile’s prior experience training operators and the
recommendations and experiences of other telecentre.org National Academies.
Specific objectives
7.To attain administrative and economic sustainability of the Chile Telecentre Academy,
through the design of an efficient management model
8.To develop and adapt training curricula based on telecentre operators’ needs and improve
the breadth and quality of training available for Chilean telecentre operators
9.To develop parameters for formulating and implementing an e-learning training program for
the telecentre operators.
10.To explore and understand how the Chilean telecentre operators would recognize
themselves – and be recognized by others – as agents of change in their managing role of
telecentres, as a result of training.

3. Method and Methodology of Teaching and Learning
Method:
E-learning asynchronous and b-learning
Methodology of Teaching and Learning;
- Self modules, assisted by content expert and monitoring
- Socialization student/student, tutor/student, a through forums
- Evaluation: Self-evaluation and case analysis.
Certification:
- Approval certificates issued by a university who have passed the
basic training curriculum.

4. Curriculum

5. N° Courses Objectives Evaluations Hours
1 Using LMS platform Meet the virtual learning environment Self-evaluation 10
2 Workshop Projects Understand the methodology for the Self-evaluation of concepts 20
formulation of projects possible to be Case Analysis
financed from public or private funds. Development of micro project
3 Curriculum
Managing Managing Telecentro manner, thereby
providing economic and social
Self-evaluation of concepts
Case Analysis
30
Telecenter sustainability of it.
4 Electronic Understand and apply the tools provided Self-evaluation of concepts 20
by ICT to enhance the democratic Case Analysis
Democracy and processes of transparency, citizen
Citizen Participation participation, accountability and
fairness.
5 E-Government Understand the concepts associated with Self-evaluation of concepts 20
e-government to understand its Case Analysis
implications and practical applications at
national level.
6 Citizen atention Understand the importance of delivering Self-evaluation of concepts 10
quality care to the citizen partner, Case Analysis
facilitating the efficiency of service.
7 Gender and Public Knowing the public policies associated Self-evaluation 10
with the achievement of gender equity Participation in forum
Policy and equality. Evaluation of acquired
concepts
8 Best Practices in Knowing experiences of good practices Self-evaluation of concepts 20
for dissemination and adoption. Case Analysis
Telecenter
TOTAL HOURS 140

6. Previous experience
In two thousand and six, five courses were implemented for telecentre
operators, coordinated by the Department of Telecommunications, issued by LMS
and supported by printed manuals and CD.

7. Axes supporters of the actual project
Training
Social
Extension
Inclusion
Research and
Development
ACADEMIA

8. Axes supporters of the actual project: Training
Training
BEFORE
Needs Analysis - Design Curriculum - Training of virtual trainers - Virtualization
DURING
Implementation training plan - Follow-up students and tutors - Certification
AFTER
Teaching Evaluation - Evaluating satisfaction - Evaluation Process

9. Why?
1. In Chile shows a problem of inequality and inequity in
training for the managers of Telecentres, which results in
an imbalance of capabilities, directly affecting users of the
Center.
3. It is necessary to reshape the profile of the operator,
solving the need for continuous training to achieve the
social objectives pursued by the Telecentres, not only as
places of access to ICT, but as gateways to the inclusion of
social groups vulnerable in Chilean society.

10. What do the students of the academy?
Mr. Rómulo Elgueta, telecentre operator, Chile

11. What do the students of the academy?
Mr. Rómulo Elgueta, telecentre operator, Chile
“The academy should be teach how learn to learn. It is essential for people who
work in knowledge, the telecentre operator, in a society where we are
bombarded with data and information, learn how to organize this knowledge to
use it effectively. We are missing new strategies for the process to be
successful,fluid and to be transferred to others. This means providing the
individual of the community with a battery of tools to learn, developing their
capabilities, preparing the way for learning to think in a full and creative way.”

12. Axes supporters of the project
SISTEMATIZACIÓN
-Experiencias – Buenas prácticas - Catastros
ESTUDIOS PARA LA INNOVACIÓN
- Estudios de impacto – Análisis de percepción
INNOVACIÓN y DESARROLLO
- Pedagógica – Tecnológica
I+D
Investigación
y Desarrollo

13. Axes supporters of the project
RESULTADOS INVESTIGACIÓN
-Sistematización – Estudios
EXTENSIÓN CULTURAL
- Artes – Multiculturalidad Extensión
(comunidad Telecentro)

14. Axes supporters of the project
PROFESIONALIZACIÓN
-Formación del Telecentrista
INCLUSIÓN DIGITAL
Inclusión - Apropiación significativa de tecnologías
social -(e-gob, e-learning, redes sociales)
EMPODERAMIENTO
Conformación de redes

15. Thank you very much
2009