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MC I Ye r
                                         A     a
                                  Bus s P c s
                                     ine s ro e s
                                           Unit II


       G Roy Antony Arnold
          Lecturer / CSE
Infant Jesus College of Engineering
    Tuticorin, Tamilnadu, India
The Meaning of Leadership
 Le d rs isinflue ingo rs
    a e hip       nc   the
 to a hie c rta a so
     c ve e in im r
 o je tive
  b c s

 Le d rs isa influe e
    a e hip n       nc
 re tio hip a o le d rsa
   la ns     m ng a e nd
 fo w rsw s
   llo e ho trivefo re l
                   r a
 c ng a o o e tha
  ha e nd utc m s t
 re c the s re p o e .
   fle t ir ha d urp s s
         G Roy Antony Arnold Lecturer / CSE Infant Jesus
         College of Engineering Tuticorin, Tamilnadu,
         India
What do leaders do?
 De id o je tive fo theo a tio
    c ing b c s r        rg niza n
 P vid e e ea s ttings nd rd fo the
   ro ing xp rtis nd e      ta a s r
  o a tio
   rg niza n
 De rm
     te iningthes tureo theo a tio
                   truc  f   rg niza n
 Allo a
       c tingre a sa p hm nt
               w rd nd unis e
 Ac tinga ro m d ls
           s le o e .




            G Roy Antony Arnold Lecturer / CSE Infant Jesus
            College of Engineering Tuticorin, Tamilnadu,
            India
What makes good leader?
 Tra itio l Vie
     d na       w
  Ha as ng d c ivec ra te
     s tro , e is   ha c r
  Isa ‘xp rt’ there va fie o b ine s
      n e e in      le nt ld f us s
  Isa a c t
      n uto ra
  Fo us so p fitsa fina ia s c s
     c e n ro      nd   nc l uc e s
  Isag o c m unic to
       od o m a r

          G Roy Antony Arnold Lecturer / CSE Infant Jesus
          College of Engineering Tuticorin, Tamilnadu,
          India
What makes good leader?
 Mo e Vie
    d rn  w
  Isc ris a , w afla fo p licre tio
      ha m tic ith   ir r ub      la ns
  P s e s sp
    o s s e rinc le
                ip s
  Isa e e nt c m unic to –thisinc e
      n xc lle o m a r            lud s
   b ingag o lis ne
    e      o d te r
  W lc m sa vic a s p rt fro s e ia ts
     e o e d e nd up o         m p c lis
  Isfle lea a leto flo
        xib nd b       uris in ac ng
                           h     ha ing
   enviro e
         nm nt

          G Roy Antony Arnold Lecturer / CSE Infant Jesus
          College of Engineering Tuticorin, Tamilnadu,
          India
Components of Leadership
                                         Credibility:
      LEADERSHIP
                                         The quality that the leaders have, that makes
                                         people believe or trust them.

V                           A            Achieve:

I                           C            To succeed in doing something or causing
                            H            something to happen
S   COMMUNICATION           I            Vision:
I                           E            The ability to think about or plan the future with
O                           V            great imagination and intelligence
N                           E            Communication:
                                         The activity or process of expressing ideas and
     CREDIBILITY                         feelings or of giving people information


             G Roy Antony Arnold Lecturer / CSE Infant Jesus
             College of Engineering Tuticorin, Tamilnadu,
             India
Principles of Leadership
1. Kno yo e & s e im ro m nt.
        w urs lf     e k p ve e
2. Bete hnic lly P fic nt
        c a        ro ie
3. Se k Re p ns ility & ta re p ns ility fo yo a tio
     e    s o ib           ke s o ib       r ur c ns
4. Ma So
      ke unda tim ly d c io
                 nd e e is ns
5. Se thee m le
     t     xa p
6. Ke pSta Info e .
      e    ff     rm d
7. Kno yo p o lea lo k o the w ll-b ing
        w ur e p nd o ut ir e e
8. De lo thes ns o Re p ns ility in yo w rke .
       ve p      e e f s o ib            ur o rs
9. Ens tha ta ksa und rs o , s e e , & a c m lis d
       ure t s re e to d up rvis d            c o p he
10.W rk a ate m
     o s a
11. Us thefull c p b
      e         a a ilitie o yo o a tio
                          s f ur rg niza n

              G Roy Antony Arnold Lecturer / CSE Infant Jesus
              College of Engineering Tuticorin, Tamilnadu,
              India
Factors of Leadership
Fo fa to o le d rs :
  ur c rs f a e hip
  TheLe d r
        ae

  TheFo w r
        llo e

  TheSitua n
           tio

  TheC m unic tio
       o m a n


           G Roy Antony Arnold Lecturer / CSE Infant Jesus
           College of Engineering Tuticorin, Tamilnadu,
           India
Factors of Leadership
The Leader:

   Ha a ho s und rs nd
      ve n ne t  e ta ingof:

       Who yo a
              u re

       Wha yo kno
           t u    w

       Wha yo d n’kno
           t u o t    w

       Wha yo c n d
           t u a o


                     G Roy Antony Arnold Lecturer / CSE Infant Jesus
                     College of Engineering Tuticorin, Tamilnadu,
                     India
Factors of Leadership
The follower:
  “ s ff m m e w a re p ns lea
   the ta e b rs ho re s o ib s
   fo w r”
     llo e

    Kno the
        w ir:
      Ine e nc d le l
          xp rie e ve                p rta
                                      e iningtoata k
                                                  s
      C nfid nc le l
        o e e ve
      Ha w rke ?
         rd o r? ?


                G Roy Antony Arnold Lecturer / CSE Infant Jesus
                College of Engineering Tuticorin, Tamilnadu,
                India
How Followers Respond to the Leaders
                                                        Most Likely Response Of Followers
 Type of Influence tactic
    Used by Leaders
                                                     Resistance: Followers may appear
                                                     to respond but not actually do so.
         Coercion
                                                     Or they may get angry and even
                                                     sabotage the leader’s plan
         Formal
         Position                                    Compliance: Followers do what
         Reward                                      they are told, but without any
                                                     enthusiasm.

        Expertise                                    Commitment: Followers are
                                                     enthusiastic to achieve the leaders’
       Charisma                                      objectives, and they accept the
                                                     objectives as their own
                      G Roy Antony Arnold Lecturer / CSE Infant Jesus
                      College of Engineering Tuticorin, Tamilnadu,
                      India
Factors of Leadership
The Situation:

   “ a c ng , ne r o in thes m .”
    Alw ys ha ing ve ne      a e

   C ns e
     o id r:

         Theta k
               s

         Tim & s ff a ila lefo ta k
             e ta va b         r s

         Sub rd tec m e nc le l
             o ina o p te e ve



                     G Roy Antony Arnold Lecturer / CSE Infant Jesus
                     College of Engineering Tuticorin, Tamilnadu,
                     India
Factors of Leadership
Communication:
   “ ha eo info a n a id a fro o p rs n to
    Exc ng f    rm tio nd e s m ne e o
   a the
    no r.”

   P y a ntio to
     a tte n :

      Wo c ic
         rd ho e

      P ic l a tio
        hys a c ns

      Vo eto
         ic ne


                   G Roy Antony Arnold Lecturer / CSE Infant Jesus
                   College of Engineering Tuticorin, Tamilnadu,
                   India
Leadership Variables
 Leader Traits and Skills          Leader Behavior                            Exogenous Situational Variables
Managerial Motivation         Task-Oriented Behavior                    Task Characteristics & Technology
Self – Confidence             Group-Maintenance ”                       Scope of Formal Authority
Technical Skills              Influencing Subordinates                  Legal – Political Constraints
Human Relations Skills        Representative Behavior                   Environmental Forces
Conceptual Skills                                                       Subordinate Needs, Values & Personality
Energy Level
Emotional Maturity                  Leader Power
Physical Attributes           Expert Power                                         Intervening Variables
                              Reward Power                              Subordinate effort & commitment
                              Coercive Power                            Subordinate Skills
                              Referent Power                            Subordinate Role Clarity
                              Upward Power                              Subordinate – Leader Relation
                              Lateral Power                             Support Services & Resources
                              Legitimate Power                          Task – Role Organization
                                                                        Group Cohesiveness & Teamwork

                               End – Result Variables
                              Group Performance
                              Goal Attainment
                              Group Capability
                              Member Psychology
                              Health and Growth
                            G Roy Antony Arnold Lecturer / CSE Infant Jesus
                            College of Engineering Tuticorin, Tamilnadu,
                            India
Leadership Models


 Ma g ria Grid
    na e l     .

 Fo Fra ew rk Ap ro c
    ur m o       p a h.




      G Roy Antony Arnold Lecturer / CSE Infant Jesus
      College of Engineering Tuticorin, Tamilnadu,
      India
The Managerial Grid Model




      G Roy AntonyConcern for Production or Process
                    Arnold Lecturer / CSE Infant Jesus
      College of Engineering Tuticorin, Tamilnadu,
      India
Types based on Grid Model
 Authoritarian (9o ta k, 1 o p o le
                   n s       n ep )

 Team Builder(9o ta k, 9o p o le
                 n s      n ep )

 Country Club (1 o ta k, 9o p o le
                   n s      n ep )

 Impoverished (1 o ta k, 1 o p o le
                   n s       n e p ).



            G Roy Antony Arnold Lecturer / CSE Infant Jesus
            College of Engineering Tuticorin, Tamilnadu,
            India
Four Framework Approach
 In the Four Framework Approach, Bolman and Deal suggest
  that leaders display leadership behaviors in one of four types
  of frameworks:
               Structural Framework
               Human Resource Framework
               Political Framework
               Symbolic Framework




                   G Roy Antony Arnold Lecturer / CSE Infant Jesus
                   College of Engineering Tuticorin, Tamilnadu,
                   India
Structural Framework
 In an effective leadership situation, the leader is a social
architect whose leadership style is analysis and design.

 While in an ineffective leadership situation, the leader is a
petty tyrant whose leadership style is details.

 Structural Leaders focus on
      structure,
      strategy,
      environment,
      Implementation,
      experimentation, and
      adaptation. Arnold Lecturer / CSE Infant Jesus
               G Roy Antony
                      College of Engineering Tuticorin, Tamilnadu,
                      India
Human Resource Framework
 In an effective leadership situation, the leader is a catalyst and
  servant whose leadership style is support, advocate, and
  empowerment.

 while in an ineffective leadership situation, the leader is a
  pushover, whose leadership style is abdication and fraud.

 Human Resource Leaders believe in people and communicate
  that belief; they are visible and accessible; they empower,
  increase participation, support, share information, and move
  decision making down into the organization.
                  G Roy Antony Arnold Lecturer / CSE Infant Jesus
                  College of Engineering Tuticorin, Tamilnadu,
                  India
Political Framework
 In an effective leadership situation, the leader is an
 advocate, whose leadership style is coalition and
 building.

 While in an ineffective leadership situation, the leader
 is a hustler, whose leadership style is manipulation.

 Political leaders clarify what they want and what they
 can get; they assess the distribution of power and
 interests; they build linkages to other stakeholders,
 use persuasion first, then use negotiation and
 coercion only ifRoy Antony Arnold Lecturer / CSE Infant Jesus
               G
                   necessary.
               College of Engineering Tuticorin, Tamilnadu,
                India
Symbolic Framework
 In an effective leadership situation, the leader is a
 prophet, whose leadership style is inspiration.

 While in an ineffective leadership situation, the leader
 is a fanatic or fool, whose leadership style is smoke
 and mirrors.

 Symbolic leaders view organizations as a stage or
 theater to play certain roles and give impressions;
 these leaders use symbols to capture attention; they
 try to frame experience by providing plausible
 interpretations of experiences; they discover and
 communicateG a vision. Lecturer / CSE Infant Jesus
               Roy Antony Arnold
               College of Engineering Tuticorin, Tamilnadu,
               India
Leadership Styles
                       Flexible &
     Seeks Advice
                       adaptable
                                                                        Expert       Decisive

              Modern
Charismatic                                                        Traditional
                                                                                         Downward
  Good communicator                                                                      communicator
                                                                        Strong


                                     Leader

                                                                            Discussion

Sets objectives       Labor turnover                        Democratic
        Autocratic
                                                                             Decentralization
                                                           Delegation
 Power at top        Downward
                     communicator
                      G Roy Antony Arnold Lecturer / CSE Infant Jesus
                      College of Engineering Tuticorin, Tamilnadu,
                      India

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The Meaning and Components of Leadership

  • 1. MC I Ye r A a Bus s P c s ine s ro e s Unit II G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 2. The Meaning of Leadership  Le d rs isinflue ingo rs a e hip nc the to a hie c rta a so c ve e in im r o je tive b c s  Le d rs isa influe e a e hip n nc re tio hip a o le d rsa la ns m ng a e nd fo w rsw s llo e ho trivefo re l r a c ng a o o e tha ha e nd utc m s t re c the s re p o e . fle t ir ha d urp s s G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 3. What do leaders do?  De id o je tive fo theo a tio c ing b c s r rg niza n  P vid e e ea s ttings nd rd fo the ro ing xp rtis nd e ta a s r o a tio rg niza n  De rm te iningthes tureo theo a tio truc f rg niza n  Allo a c tingre a sa p hm nt w rd nd unis e  Ac tinga ro m d ls s le o e . G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 4. What makes good leader?  Tra itio l Vie d na w  Ha as ng d c ivec ra te s tro , e is ha c r  Isa ‘xp rt’ there va fie o b ine s n e e in le nt ld f us s  Isa a c t n uto ra  Fo us so p fitsa fina ia s c s c e n ro nd nc l uc e s  Isag o c m unic to od o m a r G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 5. What makes good leader?  Mo e Vie d rn w  Isc ris a , w afla fo p licre tio ha m tic ith ir r ub la ns  P s e s sp o s s e rinc le ip s  Isa e e nt c m unic to –thisinc e n xc lle o m a r lud s b ingag o lis ne e o d te r  W lc m sa vic a s p rt fro s e ia ts e o e d e nd up o m p c lis  Isfle lea a leto flo xib nd b uris in ac ng h ha ing enviro e nm nt G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 6. Components of Leadership Credibility: LEADERSHIP The quality that the leaders have, that makes people believe or trust them. V A Achieve: I C To succeed in doing something or causing H something to happen S COMMUNICATION I Vision: I E The ability to think about or plan the future with O V great imagination and intelligence N E Communication: The activity or process of expressing ideas and CREDIBILITY feelings or of giving people information G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 7. Principles of Leadership 1. Kno yo e & s e im ro m nt. w urs lf e k p ve e 2. Bete hnic lly P fic nt c a ro ie 3. Se k Re p ns ility & ta re p ns ility fo yo a tio e s o ib ke s o ib r ur c ns 4. Ma So ke unda tim ly d c io nd e e is ns 5. Se thee m le t xa p 6. Ke pSta Info e . e ff rm d 7. Kno yo p o lea lo k o the w ll-b ing w ur e p nd o ut ir e e 8. De lo thes ns o Re p ns ility in yo w rke . ve p e e f s o ib ur o rs 9. Ens tha ta ksa und rs o , s e e , & a c m lis d ure t s re e to d up rvis d c o p he 10.W rk a ate m o s a 11. Us thefull c p b e a a ilitie o yo o a tio s f ur rg niza n G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 8. Factors of Leadership Fo fa to o le d rs : ur c rs f a e hip TheLe d r ae TheFo w r llo e TheSitua n tio TheC m unic tio o m a n G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 9. Factors of Leadership The Leader:  Ha a ho s und rs nd ve n ne t e ta ingof:  Who yo a u re  Wha yo kno t u w  Wha yo d n’kno t u o t w  Wha yo c n d t u a o G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 10. Factors of Leadership The follower: “ s ff m m e w a re p ns lea the ta e b rs ho re s o ib s fo w r” llo e  Kno the w ir:  Ine e nc d le l xp rie e ve p rta e iningtoata k s  C nfid nc le l o e e ve  Ha w rke ? rd o r? ? G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 11. How Followers Respond to the Leaders Most Likely Response Of Followers Type of Influence tactic Used by Leaders Resistance: Followers may appear to respond but not actually do so. Coercion Or they may get angry and even sabotage the leader’s plan Formal Position Compliance: Followers do what Reward they are told, but without any enthusiasm. Expertise Commitment: Followers are enthusiastic to achieve the leaders’ Charisma objectives, and they accept the objectives as their own G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 12. Factors of Leadership The Situation:  “ a c ng , ne r o in thes m .” Alw ys ha ing ve ne a e  C ns e o id r:  Theta k s  Tim & s ff a ila lefo ta k e ta va b r s  Sub rd tec m e nc le l o ina o p te e ve G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 13. Factors of Leadership Communication:  “ ha eo info a n a id a fro o p rs n to Exc ng f rm tio nd e s m ne e o a the no r.”  P y a ntio to a tte n :  Wo c ic rd ho e  P ic l a tio hys a c ns  Vo eto ic ne G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 14. Leadership Variables Leader Traits and Skills Leader Behavior Exogenous Situational Variables Managerial Motivation Task-Oriented Behavior Task Characteristics & Technology Self – Confidence Group-Maintenance ” Scope of Formal Authority Technical Skills Influencing Subordinates Legal – Political Constraints Human Relations Skills Representative Behavior Environmental Forces Conceptual Skills Subordinate Needs, Values & Personality Energy Level Emotional Maturity Leader Power Physical Attributes Expert Power Intervening Variables Reward Power Subordinate effort & commitment Coercive Power Subordinate Skills Referent Power Subordinate Role Clarity Upward Power Subordinate – Leader Relation Lateral Power Support Services & Resources Legitimate Power Task – Role Organization Group Cohesiveness & Teamwork End – Result Variables Group Performance Goal Attainment Group Capability Member Psychology Health and Growth G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 15. Leadership Models  Ma g ria Grid na e l .  Fo Fra ew rk Ap ro c ur m o p a h. G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 16. The Managerial Grid Model G Roy AntonyConcern for Production or Process Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 17. Types based on Grid Model  Authoritarian (9o ta k, 1 o p o le n s n ep )  Team Builder(9o ta k, 9o p o le n s n ep )  Country Club (1 o ta k, 9o p o le n s n ep )  Impoverished (1 o ta k, 1 o p o le n s n e p ). G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 18. Four Framework Approach  In the Four Framework Approach, Bolman and Deal suggest that leaders display leadership behaviors in one of four types of frameworks:  Structural Framework  Human Resource Framework  Political Framework  Symbolic Framework G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 19. Structural Framework  In an effective leadership situation, the leader is a social architect whose leadership style is analysis and design.  While in an ineffective leadership situation, the leader is a petty tyrant whose leadership style is details.  Structural Leaders focus on  structure,  strategy,  environment,  Implementation,  experimentation, and  adaptation. Arnold Lecturer / CSE Infant Jesus G Roy Antony College of Engineering Tuticorin, Tamilnadu, India
  • 20. Human Resource Framework  In an effective leadership situation, the leader is a catalyst and servant whose leadership style is support, advocate, and empowerment.  while in an ineffective leadership situation, the leader is a pushover, whose leadership style is abdication and fraud.  Human Resource Leaders believe in people and communicate that belief; they are visible and accessible; they empower, increase participation, support, share information, and move decision making down into the organization. G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India
  • 21. Political Framework  In an effective leadership situation, the leader is an advocate, whose leadership style is coalition and building.  While in an ineffective leadership situation, the leader is a hustler, whose leadership style is manipulation.  Political leaders clarify what they want and what they can get; they assess the distribution of power and interests; they build linkages to other stakeholders, use persuasion first, then use negotiation and coercion only ifRoy Antony Arnold Lecturer / CSE Infant Jesus G necessary. College of Engineering Tuticorin, Tamilnadu, India
  • 22. Symbolic Framework  In an effective leadership situation, the leader is a prophet, whose leadership style is inspiration.  While in an ineffective leadership situation, the leader is a fanatic or fool, whose leadership style is smoke and mirrors.  Symbolic leaders view organizations as a stage or theater to play certain roles and give impressions; these leaders use symbols to capture attention; they try to frame experience by providing plausible interpretations of experiences; they discover and communicateG a vision. Lecturer / CSE Infant Jesus Roy Antony Arnold College of Engineering Tuticorin, Tamilnadu, India
  • 23. Leadership Styles Flexible & Seeks Advice adaptable Expert Decisive Modern Charismatic Traditional Downward Good communicator communicator Strong Leader Discussion Sets objectives Labor turnover Democratic Autocratic Decentralization Delegation Power at top Downward communicator G Roy Antony Arnold Lecturer / CSE Infant Jesus College of Engineering Tuticorin, Tamilnadu, India