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Ăhnlich wie 888 IT Operations Management with Nolio
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888 IT Operations Management with Nolio
- 2. Nolio ASAP EranSher, Co-Founder & VP Products
- 5. Lower operational efficiencies, higher costs
- 6. Limited manageability and control Bridge Apps & Ops Growing Volume and Frequency of Change Manage App Complexity, Dependencies Control Distributed Heterogeneous DCs Key operational challenges
- 7. Nolio Architecture Proxy Server Thin Mgmtâ Client Local Agents Central Server
- 8. Standardization Interface IN Automation Engine OUT The Nolio ASAP Solution Manageability, Visibility, Control 3rd Party Integration Deploy Maintain Remediate Recover Centrally Manage the Application Service-Cycle
- 9. IT Operations On The Poker Table Ariel Pisetzky Director of IT Operations
- 11. Senior Management â Visibility, Reports
- 12. Operations management â Control, Visibility and Automation
- 15. CRM updates & upgrades
- 16. Front end server roll-outs
- 17. Front end servers updates
- 18. Central processing application upgrade
- 20. Keeping the production environment running
- 23. Building B2B white label environments
- 24. How do we measure the team?
- 25. Uptime
- 26. Stability
- 34. Measure our services (quality and time) so we can improve
- 36. IT Infrastructure â Going in to Details
- 37. IT Infrastructure â Going in to Details
- 39. 8 types of OS
- 41. Application Changes growth - 2009 > 260%
- 43. Replace ~300 application servers
- 44. Relocate online activity â in flight!
- 45. More CPUâs â up ~15%
- 46. Virtualize old physical servers
- 49. Growth of servers in the datacenters
- 50. Opened a new datacenters
- 52. > 260% growth the amount of Change Requests completed!
- 53. 35% of the servers re-installed or relocated
- 54. Open an additional datacenter
- 55. We had to improve our Service Quality:
- 56. Reduce human errors servicing critical applications
- 57. Shorten deployment time of application changes
- 58. We had to do it efficiently:
- 59. Save hundreds of work hours in new deployments
- 60. Reduce the use of on-call engineers
- 63. Automation with ease of use â not scheduling
- 64. Delegation (provide tools for the organization)
- 65. Ease of use
- 66. Easy initial setup and deployment of the solution
- 67. You donât want automation for automation deployment
- 68. Ongoing maintenance should be easy
- 69. Fast ROI
- 71. Asses IT Ops Targets for 2009
- 73. In the selected Apps, traced the processes with the Highest Error rate and highest cost.
- 74. Built Process automation gantt.
- 75. Phase II (quick wins)
- 76. Assigned 5% team effort
- 77. Started with credit processing application
- 78. Deployed >50 agents & automated time consuming workflows
- 79. Results: With minimal* effort, number of deployment errors were reduced by 80%
- 80. Phase III (full deployment)
- 81. All team members know Nolio
- 82. 10âs of application deployments have been automated
- 83. 1000âs of successful deployment* 5 weeks, âsideshowâ project, no interference with ongoing activity
- 85. Nolio in 888 â CRM Upgrade Procedure
- 86. Nolio in 888 â CRM Upgrade
- 87. Nolio in 888 â CRM Upgrade
- 88. Nolio in 888 â CRM Upgrade
- 89. Nolio in 888 â CRM Upgrade
Hinweis der Redaktion
- Upper part of the slide (red rectangular): major purpose is to describe the symptoms/pains that IT Ops management and team are experiencing today as a results of lack of solutions.The outcome of the new IT service requirements and lack of technological solutions to support it, is high error rates, which according to industry analysts, 60% of application failures in production, are as a result of human errors in the installation and configuration phases.Another common symptom is that Operations teams becomes bottleneck in the organization. Dev teams are introducing high rate and volume of application changes where IT Ops team can not keep up with it.Another major problem is the cost and low efficiency when IT Ops require to handle application deployments, upgrades, patches, maintenance, remediation and recovery, too many people are involved with each process (DBA, Apps Engineers, Web Engineer, Testers..), many of the tasks have to be repeated due to errors, and processes have to run on large scale of servers in many Environments.Lastly, Operations Management team (senior and middle level) are lacking visibility, control and auditing of what is going on in the Datacenter with regard to Application services ( who is doing, what and where in the DC? How well were the processes done? How many times did they have to repeat it? how long a recovery process took? How many rollback were activated last month? Quarter?...)Main Screen animation (major purpose: describe the complexity today and how it is increasing, demonstrating that lack of solutions to handle it, and why the above symptoms are common:Animation1 (Bridge Apps/Ops): the first challenge associated with the application services, is the hand over of deliverables and processes between Dev/Test/Ops teams. Each such handover is a potential for error and mistake.Animation2 (Growing volumeâŠ): in the Modern datacenter, the volume of application changes and frequency is increasing. Both for the various application services changes (Deployments, patches, scale, upgrades, remediation..) and the Business needs to fast react to customer needs and business opportunities. The outcome is that now the traditional problematic gap between Apps and Ops must be bridge much more times in much higher frequency, increasing complexity, cost and error probability.Animation 3: if thatâs not enough, each of those application services has to be done on complex datacenter applications, multi tier, dependencies, sequencing, each of those layers/tiers can reside on dozens and hundreds of servers. And it thatâs not enoughâŠAnimation 4: the underlying infrastructure can be multiplatform (unix, linux, win..), reside on different mixture of server type (physical, virtual, cloud), in multiple global distributed datacenters (scalability, DRP)âŠ
- Nolioâs solution: main purpose is to give overview on Nolioâs solution:Nolioâs solution is designed around the 4 key Application processes, application deployment, application maintenance, Application Remediation and application recovery, enabling IT Ops management the ability to automate and manage the application services.Nolioâs solution has 4 dimensions around the key application services: Standardization: as IT Ops teams, has to interact and receive deliverables and processes from multiple development teams, QA teams, Application Support/Release and Operations teams. Each team today has its own methods and best practices to interact and deliver to the production environments( some use scripts, some manual procedures, some use packages, some use files repositories, some use emails, some use release notes, some will send a developer, sometime the info reside in peopleâs headâŠ).. In short, lack of standardization.Nolioâs ASAP put in place a standardization mechanism, aligning every delivery format into an application service structure (application name, application component, workflows and permissions).2. Automation Engine (OUTput)- 2nd dimension is the ability to execute the application services on any scale of servers, regardless of the infrastructure type (phy,virt,cloud), enabling automation over mixed environments and companies which are in transition from physical to virtual/cloud. 3. Manageability â the 3rd dimension, is enabling Operations managers to gain visibility about what is going on in their datacenters, both online and offline reports and dashboards. The ability to know who is doing what, when and where, the quality of the operations teams services, the time it takes to remidiate a problem, number of rollbacks done and many more..4. 3rd party integration -
- Like stop windows server, copy file, compare file and so on. Interface with IISThe product has a self distribution mechanism, allowing Nolio to install an agent remotly*** Ask Eran Sher to add in the box activates that Nolio âknowsâ