All about Ptcl

2. Introduction
 PTCL is the Largest telecommunication company providing
telecommunication services from basic voice telephony to
data, internet, video conferencing to consumers and
businesses all over the country.
 Company consist of around 2000 telephone exchanges across
country providing largest fixed line network.GSM CDMA and
internet are other resources of PTCL.
 Ufone (Pakistan Telecom Mobile Ltd) a wholly-owned
subsidiary of PTCL commenced its operations on 29th
January 2001.

3. Vision
To be the leading Information and Communication
Technology Service Provider in the region by achieving
customer satisfaction and maximizing shareholders' value'.
Mission
To provide a learning environment and tools to help our
customers reach their full potential.

4. Products & Services
Business Services
Carrier Services &
Wholesale
Home and Personal Services

5. Business Services
 Audio Conferencing
 Voice Mail Service
(VMS)
 Business DSL
 3G - Connect
 Business In Box
 TV Transmission
 Security & Surveillance
 PTCL Cloud

6. Carriers Services & Wholesales
 Telecom Operators
 Leased Circuits (IPLC
/ DPLC)
 International IP
Services
 Calling Cards & LDI
 Payphones
 Network Capacity
Services
 Broadband

7. Home and Personal Services
 PTCL Landline
 Vfone
 Smart TV
 Pakistan Package
 Conference call
 Identical number
service
 Broadband
 Broadband Pakistan
 Evo wireless
 Web hosting
 Dial up internet
 Dialup Vfone

8. Major Issues
According to the NEWSTRIBE’S, PTCL EVO WINGLE,
EVO, JADO (magic) box users are facing
connectivity and speed problems especially during
the first half of the day.
Consumers are facing issues in contacting PTCL
helpline, 1218 which denies the presence of any
issue.

9. MAJOR ISSUES
The quality of service in some areas is much poor
hence creating the problems for customers.
The fixed wireless phone service is poor. They
should use some their marketing Rupees and use it
for better service delivery, correct billing and
competent customer service.

10. E-commerce Tools
PTCL provides high quality and reliable web hosting
services on world’s renowned Microsoft platform.
Whether it’s a personal website, or an e-commerce
portal PTCL have got the perfect webhosting packages
for their consumers and corporate customers. All of
their webhosting packages include an ample amount of
web storage space, data transfer and email accounts.

11. E-Commerce Tools
PTCL further facilitates their consumers by choosing
their broadband package online With the option of
subscribing to the speed of ( 1Mbps, 4Mbps, 6Mbps )
and ( 8Mbps ) packages, people can now choose one
that best suits your surfing style

12. Suggestions & Recommendations
Immediate response to the consumer
Increase network capacity
Improve complaint department
Proper billing to the customers
Should Resolve Wireless internet problems such as
PTCL EVO WINGLE, EVO and JADO (magic)

13. Presented By
AREEBA JAWAID