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OPEN CREATIVITY
HCI KOREA 2010




          Persona
                    2010. 1. 27
Innovative UX Consulting Group


About Presenter


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                  © 2002-2010 PXD Inc. All Rights Reserved                                    2
Innovative UX Consulting Group


About

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            © 2002-2010 PXD Inc. All Rights Reserved                                    3
Innovative UX Consulting Group


About




        © 2002-2010 PXD Inc. All Rights Reserved                                    4
Innovative UX Consulting Group


About Tutorial

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                 © 2002-2010 PXD Inc. All Rights Reserved                                    5
OPEN CREATIVITY
HCI KOREA 2010
Innovative UX Consulting Group




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    © 2002-2010 PXD Inc. All Rights Reserved                                    7
Innovative UX Consulting Group


Failure of User Research

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                 © 2002-2010 PXD Inc. All Rights Reserved                                    8
Innovative UX Consulting Group




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        © 2002-2010 PXD Inc. All Rights Reserved                                    9
Innovative UX Consulting Group


Persona   User Modeling by Behavior Patterns




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                            © 2002-2010 PXD Inc. All Rights Reserved                                    10
Innovative UX Consulting Group


Persona

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              “Since Alan Cooper's 1999 book The Inmates are Running The Asylum was
              published, everyone is mad for personas.” - Dan Saffer, Adaptive Path
              Newsletter 2005/8/18

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              “used by most major software companies to help them design software to
              meet the needs of their specific users. ” USAToday, 2005/2

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              © 2002-2010 PXD Inc. All Rights Reserved                                      11
Innovative UX Consulting Group


Persona

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              © 2002-2010 PXD Inc. All Rights Reserved                                    12
Innovative UX Consulting Group


Persona   Cooper 2002




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               © 2002-2010 PXD Inc. All Rights Reserved                                    13
Innovative UX Consulting Group


Persona   Spool 2007




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               © 2002-2010 PXD Inc. All Rights Reserved                                    14
Innovative UX Consulting Group


Persona




          © 2002-2010 PXD Inc. All Rights Reserved                                    15
Innovative UX Consulting Group


Persona   Bacon & Calde 2008




             © 2002-2010 PXD Inc. All Rights Reserved                                    16
Innovative UX Consulting Group


Persona   Chapman 2006




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               © 2002-2010 PXD Inc. All Rights Reserved                                    17
Innovative UX Consulting Group


Persona   Chapman 2006




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               © 2002-2010 PXD Inc. All Rights Reserved                                    18
OPEN CREATIVITY
HCI KOREA 2010
Innovative UX Consulting Group


Persona   Cooper 2002




                © 2002-2010 PXD Inc. All Rights Reserved                                    20
Innovative UX Consulting Group


Persona   Cooper 2002




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                  © 2002-2010 PXD Inc. All Rights Reserved                                    21
Innovative UX Consulting Group


Persona   Adaptive Path




                                                           http://www.adaptivepath.com/events/
                                                           training/complete/files.php




                © 2002-2010 PXD Inc. All Rights Reserved                                         22
Innovative UX Consulting Group


Persona   Razorfish 2006




                © 2002-2010 PXD Inc. All Rights Reserved                                    23
Innovative UX Consulting Group


Persona   Razorfish 2006




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                   © 2002-2010 PXD Inc. All Rights Reserved                                    24
Innovative UX Consulting Group


Persona   Razorfish 2006




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                   © 2002-2010 PXD Inc. All Rights Reserved                                    25
Innovative UX Consulting Group


Persona             pxd 2009




 A ttitude                     D etails
 B ehavior                     E xcerpt(Quote)                       G oals
 C ontext                      F oto
 with Pain Points              with Nick Name                        with Comparison




                          © 2002-2010 PXD Inc. All Rights Reserved                                        26
Innovative UX Consulting Group


Persona    pxd 2009




                                                                                Detail

                                                                                Nick

Photo
                                                                                Attitude
                                                                                Behavior
                                                                                Context
                                                                                Pain Points


Quote
(Slogan)




Comp.
                                                                                Goal




                 © 2002-2010 PXD Inc. All Rights Reserved                                    27
Innovative UX Consulting Group


Persona   Pruitt 2006


                                                             Persona Lifecycle p235




                 © 2002-2010 PXD Inc. All Rights Reserved                                    28
Innovative UX Consulting Group


Persona   Fluid Project 2008-2009



                                                 http://wiki.fluidproject.org/display/fluid/Persona+Format




                 © 2002-2010 PXD Inc. All Rights Reserved                                                     29
Innovative UX Consulting Group


How to build Persona? Cooper 2002

  Revisit critical characteristics   •


  Identify major patterns
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  Rough out description & goals
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  Check for completeness
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  Check for redundancy


  Expand and refine details          ✴

  Develop narrative


  Designate types


                                         © 2002-2010 PXD Inc. All Rights Reserved                                    30
Innovative UX Consulting Group


How to build Persona? Sinha 2003

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                      © 2002-2010 PXD Inc. All Rights Reserved                                    31
Innovative UX Consulting Group


How to build Persona? McGinn 2008

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                      © 2002-2010 PXD Inc. All Rights Reserved                                    32
Innovative UX Consulting Group


How to build Persona? Miaskiewicz 2008

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                       © 2002-2010 PXD Inc. All Rights Reserved                                    33
Innovative UX Consulting Group


How to build Persona? Pruitt 2006

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                      © 2002-2010 PXD Inc. All Rights Reserved                                    34
Innovative UX Consulting Group


How to build Persona? pxd 2009


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                     © 2002-2010 PXD Inc. All Rights Reserved                                    35
Innovative UX Consulting Group


How to build Persona? pxd 2009


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From Blue Ocean Strategy




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                               © 2002-2010 PXD Inc. All Rights Reserved                                    36
Innovative UX Consulting Group


Persona   Change 2008




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                  © 2002-2010 PXD Inc. All Rights Reserved                                    37
Innovative UX Consulting Group


Persona   Miaskiewicz 2009




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                  © 2002-2010 PXD Inc. All Rights Reserved                                    38
Innovative UX Consulting Group


Persona   Long 2009




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                  © 2002-2010 PXD Inc. All Rights Reserved                                    39
Innovative UX Consulting Group


Persona   Pruitt 2006




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                   © 2002-2010 PXD Inc. All Rights Reserved                                    40
Innovative UX Consulting Group


Persona

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          © 2002-2010 PXD Inc. All Rights Reserved                                    41
Innovative UX Consulting Group


Persona

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          © 2002-2010 PXD Inc. All Rights Reserved                                    42
Innovative UX Consulting Group


Persona

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          © 2002-2010 PXD Inc. All Rights Reserved                                    43
Innovative UX Consulting Group




Personas, like all powerful tools, can be
grasped in an instant but can take months or
years to master.                          By Alan Cooper




                  © 2002-2010 PXD Inc. All Rights Reserved                                    44
Persona - 최근 쟁점과 사례

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Persona - 최근 쟁점과 사례

  • 1. OPEN CREATIVITY HCI KOREA 2010 Persona 2010. 1. 27
  • 2. Innovative UX Consulting Group About Presenter • • • • • • © 2002-2010 PXD Inc. All Rights Reserved 2
  • 3. Innovative UX Consulting Group About • • • • • © 2002-2010 PXD Inc. All Rights Reserved 3
  • 4. Innovative UX Consulting Group About © 2002-2010 PXD Inc. All Rights Reserved 4
  • 5. Innovative UX Consulting Group About Tutorial • • • © 2002-2010 PXD Inc. All Rights Reserved 5
  • 7. Innovative UX Consulting Group • • • © 2002-2010 PXD Inc. All Rights Reserved 7
  • 8. Innovative UX Consulting Group Failure of User Research • • • • • © 2002-2010 PXD Inc. All Rights Reserved 8
  • 9. Innovative UX Consulting Group  • •  ’ ‘ ’ • • • • • © 2002-2010 PXD Inc. All Rights Reserved 9
  • 10. Innovative UX Consulting Group Persona User Modeling by Behavior Patterns • • • • • © 2002-2010 PXD Inc. All Rights Reserved 10
  • 11. Innovative UX Consulting Group Persona • “Since Alan Cooper's 1999 book The Inmates are Running The Asylum was published, everyone is mad for personas.” - Dan Saffer, Adaptive Path Newsletter 2005/8/18 • “used by most major software companies to help them design software to meet the needs of their specific users. ” USAToday, 2005/2 • • • © 2002-2010 PXD Inc. All Rights Reserved 11
  • 12. Innovative UX Consulting Group Persona • • • • © 2002-2010 PXD Inc. All Rights Reserved 12
  • 13. Innovative UX Consulting Group Persona Cooper 2002 • • • • • • • • • • • • © 2002-2010 PXD Inc. All Rights Reserved 13
  • 14. Innovative UX Consulting Group Persona Spool 2007 • • • • • • © 2002-2010 PXD Inc. All Rights Reserved 14
  • 15. Innovative UX Consulting Group Persona © 2002-2010 PXD Inc. All Rights Reserved 15
  • 16. Innovative UX Consulting Group Persona Bacon & Calde 2008 © 2002-2010 PXD Inc. All Rights Reserved 16
  • 17. Innovative UX Consulting Group Persona Chapman 2006 • • • • • • • • © 2002-2010 PXD Inc. All Rights Reserved 17
  • 18. Innovative UX Consulting Group Persona Chapman 2006 • • • • • © 2002-2010 PXD Inc. All Rights Reserved 18
  • 20. Innovative UX Consulting Group Persona Cooper 2002 © 2002-2010 PXD Inc. All Rights Reserved 20
  • 21. Innovative UX Consulting Group Persona Cooper 2002 • • • • • • • © 2002-2010 PXD Inc. All Rights Reserved 21
  • 22. Innovative UX Consulting Group Persona Adaptive Path http://www.adaptivepath.com/events/ training/complete/files.php © 2002-2010 PXD Inc. All Rights Reserved 22
  • 23. Innovative UX Consulting Group Persona Razorfish 2006 © 2002-2010 PXD Inc. All Rights Reserved 23
  • 24. Innovative UX Consulting Group Persona Razorfish 2006 • • • • • • © 2002-2010 PXD Inc. All Rights Reserved 24
  • 25. Innovative UX Consulting Group Persona Razorfish 2006 • • • • © 2002-2010 PXD Inc. All Rights Reserved 25
  • 26. Innovative UX Consulting Group Persona pxd 2009 A ttitude D etails B ehavior E xcerpt(Quote) G oals C ontext F oto with Pain Points with Nick Name with Comparison © 2002-2010 PXD Inc. All Rights Reserved 26
  • 27. Innovative UX Consulting Group Persona pxd 2009 Detail Nick Photo Attitude Behavior Context Pain Points Quote (Slogan) Comp. Goal © 2002-2010 PXD Inc. All Rights Reserved 27
  • 28. Innovative UX Consulting Group Persona Pruitt 2006 Persona Lifecycle p235 © 2002-2010 PXD Inc. All Rights Reserved 28
  • 29. Innovative UX Consulting Group Persona Fluid Project 2008-2009 http://wiki.fluidproject.org/display/fluid/Persona+Format © 2002-2010 PXD Inc. All Rights Reserved 29
  • 30. Innovative UX Consulting Group How to build Persona? Cooper 2002 Revisit critical characteristics • Identify major patterns • Rough out description & goals • Check for completeness • Check for redundancy Expand and refine details ✴ Develop narrative Designate types © 2002-2010 PXD Inc. All Rights Reserved 30
  • 31. Innovative UX Consulting Group How to build Persona? Sinha 2003 • • • • • © 2002-2010 PXD Inc. All Rights Reserved 31
  • 32. Innovative UX Consulting Group How to build Persona? McGinn 2008 • • • • • © 2002-2010 PXD Inc. All Rights Reserved 32
  • 33. Innovative UX Consulting Group How to build Persona? Miaskiewicz 2008 • • • • © 2002-2010 PXD Inc. All Rights Reserved 33
  • 34. Innovative UX Consulting Group How to build Persona? Pruitt 2006 • • • © 2002-2010 PXD Inc. All Rights Reserved 34
  • 35. Innovative UX Consulting Group How to build Persona? pxd 2009 • • • • • • • © 2002-2010 PXD Inc. All Rights Reserved 35
  • 36. Innovative UX Consulting Group How to build Persona? pxd 2009 • • • From Blue Ocean Strategy • • © 2002-2010 PXD Inc. All Rights Reserved 36
  • 37. Innovative UX Consulting Group Persona Change 2008 • © 2002-2010 PXD Inc. All Rights Reserved 37
  • 38. Innovative UX Consulting Group Persona Miaskiewicz 2009 • • • • • © 2002-2010 PXD Inc. All Rights Reserved 38
  • 39. Innovative UX Consulting Group Persona Long 2009 • • • © 2002-2010 PXD Inc. All Rights Reserved 39
  • 40. Innovative UX Consulting Group Persona Pruitt 2006 • • • • • • • © 2002-2010 PXD Inc. All Rights Reserved 40
  • 41. Innovative UX Consulting Group Persona • • • © 2002-2010 PXD Inc. All Rights Reserved 41
  • 42. Innovative UX Consulting Group Persona • • • © 2002-2010 PXD Inc. All Rights Reserved 42
  • 43. Innovative UX Consulting Group Persona • • • © 2002-2010 PXD Inc. All Rights Reserved 43
  • 44. Innovative UX Consulting Group Personas, like all powerful tools, can be grasped in an instant but can take months or years to master. By Alan Cooper © 2002-2010 PXD Inc. All Rights Reserved 44