Uncover ways to streamline operations and gain concrete steps to overcome top maintenance challenges.

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Top maintenance
challenges and how
to overcome them
Date: July 28, 2022
We’ll get started
soon

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Top maintenance
challenges and how
to overcome them
Presented by: Rob Galligan and Kelly Dean
Date: July 28, 2022

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As an attendee:
● Please ask questions in the Q&A box during our presentation
● You will not be able to engage with the speaker via audio
● Don’t be shy -- when you submit questions, we will try to answer them as we go through our
presentation or at the end if there is time
And when you log off of the webinar, you’ll be presented with a survey where we’ll ask you a few
questions about what you thought, so please be sure to let us know - we really do thrive on the
feedback we receive!

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Director, Maintenance
Services
Rob Galligan
Presenter
Sr. Product Manager
Kelly Dean
Presenter

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Agenda
NEW
01 Top maintenance challenges
What’s impacting the industry today
02
Maintenance requests
How to respond to respond to unexpected
maintenance as they comes up
03 Proactive maintenance
How to operate efficiently and profitably

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Maintenance operations have become
increasingly complex.
Today’s Goal

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Where are you joining us from
today?

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Top maintenance
challenges
01

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Get notified
Leverage technology to track the
status of all open work orders.
Plus, get notified each time a
unit gives notice to vacate. This
will help you start the planning
early and maintain clear visibility
of occupancy and vendor
activity.
It’s a headache
One of the most time-consuming workflows for property
managers.
When employees spend too much time on maintenance requests,
other important work gets placed on hold, which can affect
efficiency and productivity for your team and resident satisfaction.
Managing
maintenance
requests

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Get notified
Leverage technology to track the
status of all open work orders.
Plus, get notified each time a
unit gives notice to vacate. This
will help you start the planning
early and maintain clear visibility
of occupancy and vendor
activity.
Communication

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74% of property
managers say that HR,
staffing and recruitment
is their biggest
challenge
Source: xxxxx.com

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Hiring and
keeping
maintenance
staff
[Maintenance Image]

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Maintenance Requests
02

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Process documentation
and record keeping

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Task management
and workflows
Process documentation
and record keeping

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Optimize your
maintenance
Simplify communication
Allow everyone access to
messaging, scheduling,
and automated alerts
One reference
Automatically access and
update people and
property information in
one place
Transparency
Property owners can view
work orders and approve
repair requests
Pay bills
Bills are synced back into
your core solution to
process and pay once the
work is complete

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Communication and
transparency
Process documentation
and record keeping
Task management
and workflows

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Maximize
Efficiency
Allow your team to focus
on what matters.
Smart Operations
Process customized to
meet your business
needs.
Great Resident
Experience
Prompt responses via
text, phone or online
portal.
Maintenance
Management
within AppFolio
All activity remains within
AppFolio, still keeping
you in the loop.
Optimize your
maintenance
with Smart
Maintenance

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AI Intelligence for Quick
Solutions
Deploy maintenance solutions
quicker. Plus, they are handled
with the right level of urgency.
5 hrs/week
84% of customers approximate
that AppFolio’s products and
services saved them at least 5
hours per week.
Expenses Decreased by
16%
Nearly three quarters of our most
satisfied Maintenance
Customers have decreased
operating expenses by at least
16%.
Results

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Follow-up and
feedback
Task management
and workflows
Communication and
transparency
Process documentation
and record keeping

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Source: Ullamcorper Vehicula Dolor Pharetra Dapibus
Shows important maintenance data such as
average time for work orders, top maintenance
issues by category and what channels are
driving work orders (call, text, portal).
Maintenance
metrics
dashboard

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Property Managers
● Spend time on what matters
● Eliminate stress and get a good night’s sleep
● Easy to track and manage in AppFolio
● Improve business reputation and resident retention
● Scale your business without scaling your team
Benefits
Maintenance team
● Focus on more value added work
● Assistance in responding to maintenance requests
Residents
● Reach a specialist 24/7 via text, call, or online
portal
● Maintenance is handled quickly
● Get a response when they need it the most

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Proactive maintenance
03

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Build a great
team

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Responsibilities
This must be defined to match
the unique needs of your
properties. Not all require the
same upkeep and maintenance.
Advertise
Be specific and look
for experience. Plus,
be sure to mention all
unique challenges.
Software or
outsourcing
Utilize other tools or
resources to free up
your time to focus on
what is most important
to you.
Reliability
Hire a regular
maintenance
technician instead of a
contractor.
Interview
Make the interview as specific
and practical as possible.
Prepare a thorough list of
questions to ask every
candidate.
How to manage
hiring and
maintaining your
staff

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Routine Inspections
● Catch and prevent serious issues
● Improve budgeting process
● Keep digital records

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Get notified
Leverage technology to track the
status of all open work orders.
Plus, get notified each time a
unit gives notice to vacate. This
will help you start the planning
early and maintain clear visibility
of occupancy and vendor
activity.
Bottom line
This is directly affected by how
efficiently units are turned. Without
oversight on required repairs and
work order statuses, efficiency
declines rapidly.
Inspections
Implement a standard templates
to clearly document each move
out. Use a mobile first inspection
tool to eliminate the need for
double entry. Create and track
work orders from anywhere.
Speed up
unit turns

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Source: Ullamcorper Vehicula Dolor Pharetra Dapibus
Be prepared

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Would you like a customized demo
of AppFolio Property Manager?
30
Quick Poll

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Ask us anything.
31
Questions?

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Thank you ✌

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