This document discusses corporate etiquette in various contexts. It covers etiquette for customer service, phone calls, emails, business dress, use of office space, professional conduct, and interviews. The key points emphasized are treating customers with patience, empathy and taking responsibility; proper phone etiquette like identifying yourself and returning calls promptly; keeping emails concise and proofread; dressing appropriately for the workplace and activities; respecting others' workspaces; and showing professionalism during interviews through firm handshakes, clear communication, and sending thank you notes. Corporate etiquette aims to make others feel comfortable through good manners and protocol.
2. Introduction
Etiquette has to do with good manners. It's
not so much our own good manners, but
making other people feel comfortable by
the way we behave.
âThe conduct or procedure required by
good breeding or authority to be
observed in social or official life.â
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3. Corporate etiquette
ďŽ Customer service etiquette
ďŽ Phone etiquette
ďŽ E-mail etiquette
ďŽ Business dress etiquette
ďŽ Office space etiquette
ďŽ Professional conduct
ďŽ Interview etiquette
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4. Customer Etiquette
ďŽ Do not take comments or insult personally
ďŽ Never interrupt the customer
ďŽ Show empathy
ďŽ Stay focused
ďŽ Take responsibility
ďŽ Patience really is a virtue
ďŽ Remember the Golden Rule
ďŽ Ease their pain
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5. âGolden Ruleâ
ďŽ Be considerate
ďŽ Practical protocol
ďŽ Be friendly
ďŽ Practical professionalism
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6. Phone Etiquette
Donât
ďŽ Eat when you are on phone
ďŽ Put someone on speakerphone
ďŽ Talk with others
ďŽ Say anything that you donât want the caller to
hear
ďŽ Answer the phone if you are not prepared
ďŽ Answer calls when you are in office or in a
meeting
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7. Phone Etiquette
Do
ďŽ Answer using your name , title and ask how
you can help
ďŽ Always leave your phone number and speak
slowly
ďŽ Leave a short, detailed message
ďŽ Return calls in a timely manner
ďŽ Smile when you answer the phone
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8. E-mail Etiquette
ďŽ Subject line should be short and specific
ďŽ Avoid jargon and abbreviations
ďŽ Use short paragraph
ďŽ Read for content and grammar before
sending
ďŽ Be consistent with format
ďŽ Think before you hit âsentâ
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9. Dress Code Etiquette
ďŽ What you wear says something about who
you are as an employee
ďŽ Itâs OK to be relaxed but not OK to be
unprofessional
ďŽ Accessories make man, or woman but easy
dose it
ďŽ Remember the details
ďŽ Consider the activity
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11. Office space Etiquette
ďŽ Donât interrupt
ďŽ Ask permission
ďŽ Donât touch
ďŽ Cubicles do have walls
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12. Interview Etiquette
Interview Etiquette Before the Interview
ďŽ Your hair should be clean and combed.
ďŽ Nails should be clean and trimmed.
ďŽ Be conservative and err on the side of caution. If the
company does not have a dress code, remember that
its better to overdress than under dress.
ďŽ Arrive at least 10 minutes before your interview. The
extra minutes will also give time to fill out any forms
or applications that might be required.
ďŽ Turn off your cell phone or pager.
ďŽ Don't assume that whoever greets you is the
receptionist.
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13. Interview Etiquette
Interview Etiquette During the Interview
ďŽ Make a positive and professional first impression by
being assertive and giving a firm handshake to each
interviewer and addressing each interviewer by name
as he or she is introduced.
ďŽ Reinforce your professionalism and your ability to
communicate effectively by speaking clearly and
avoiding "uhs", "you knows", and slang.
ďŽ Use appropriate working. You won't receive extra
points for each work that has more than 10 letters.
Use technical terms only when appropriate to the
question.
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14. Interview Etiquette
Interview Etiquette After the Interview
ďŽ Shake each interviewer's hand and thank
each interviewer by name.
ďŽ Send a thank you note as soon after the
interview as possible
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15. Conclusion
By observing common courtesy and good
manners, newcomers can impress not
only their boss but everyone around
them in the workplace. This will add to
their credentials and help them climb up
the corporate ladder
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