Suche senden
Hochladen
Quality and quality control
•
1 gefällt mir
•
1,220 views
Anupam Kumar
Folgen
Bildung
Melden
Teilen
Melden
Teilen
1 von 1
Jetzt herunterladen
Downloaden Sie, um offline zu lesen
Empfohlen
Total quality management (tqm)
Total quality management (tqm)
Anupam Kumar
Statistical quality control
Statistical quality control
Anupam Kumar
Six sigma
Six sigma
Anupam Kumar
Tqm
Tqm
Hasnain Baber
Jobs of operations manager
Jobs of operations manager
Anupam Kumar
Relationship between quality and productivity
Relationship between quality and productivity
Izzah Noah
Productivity and Quality Management
Productivity and Quality Management
Sameer Omles
GE6757 - TQM - Unit 4 - TOOLS & TECHNIQUES II
GE6757 - TQM - Unit 4 - TOOLS & TECHNIQUES II
Sree sowdambika College of Engineering
Empfohlen
Total quality management (tqm)
Total quality management (tqm)
Anupam Kumar
Statistical quality control
Statistical quality control
Anupam Kumar
Six sigma
Six sigma
Anupam Kumar
Tqm
Tqm
Hasnain Baber
Jobs of operations manager
Jobs of operations manager
Anupam Kumar
Relationship between quality and productivity
Relationship between quality and productivity
Izzah Noah
Productivity and Quality Management
Productivity and Quality Management
Sameer Omles
GE6757 - TQM - Unit 4 - TOOLS & TECHNIQUES II
GE6757 - TQM - Unit 4 - TOOLS & TECHNIQUES II
Sree sowdambika College of Engineering
Tqm1ppt
Tqm1ppt
Coomarasamy Chidambaram
Operations Management
Operations Management
03232007798
Customer Supplier chain TQM
Customer Supplier chain TQM
Jun Sollestre
Introduction to Operations Management
Introduction to Operations Management
Kamran Rahat
Total Quality Mgt
Total Quality Mgt
Sanjay bhatia
Operations (Objective & Goals)
Operations (Objective & Goals)
iamdmsuniverse
Total quality management (tqm) final
Total quality management (tqm) final
Nur Athirah Tuan Yaacob
Process design
Process design
navin_sosimple
Quality, cost & profit relationship
Quality, cost & profit relationship
Mohit Singla
Business process reengineering
Business process reengineering
Cik Liana Omar
Quality Management is the Glue of Business Excellence
Quality Management is the Glue of Business Excellence
quality_management
vivek sharma business process reengineering presentation
vivek sharma business process reengineering presentation
Akash Maurya
Business Process Re-Engineering
Business Process Re-Engineering
Nirmal PR
About BPR
About BPR
Jane Cochrane
Operation management
Operation management
assignmenthelpp
Tqm
Tqm
shelly hanspal
Production and operation management
Production and operation management
Cris Orpilla
Production deparment
Production deparment
bhanushi
Service operations
Service operations
Taruchit Goyal
Business Process Re-engineering
Business Process Re-engineering
rinkimusaddi
Location of a plant
Location of a plant
Anupam Kumar
Concept of method study
Concept of method study
Anupam Kumar
Weitere ähnliche Inhalte
Was ist angesagt?
Tqm1ppt
Tqm1ppt
Coomarasamy Chidambaram
Operations Management
Operations Management
03232007798
Customer Supplier chain TQM
Customer Supplier chain TQM
Jun Sollestre
Introduction to Operations Management
Introduction to Operations Management
Kamran Rahat
Total Quality Mgt
Total Quality Mgt
Sanjay bhatia
Operations (Objective & Goals)
Operations (Objective & Goals)
iamdmsuniverse
Total quality management (tqm) final
Total quality management (tqm) final
Nur Athirah Tuan Yaacob
Process design
Process design
navin_sosimple
Quality, cost & profit relationship
Quality, cost & profit relationship
Mohit Singla
Business process reengineering
Business process reengineering
Cik Liana Omar
Quality Management is the Glue of Business Excellence
Quality Management is the Glue of Business Excellence
quality_management
vivek sharma business process reengineering presentation
vivek sharma business process reengineering presentation
Akash Maurya
Business Process Re-Engineering
Business Process Re-Engineering
Nirmal PR
About BPR
About BPR
Jane Cochrane
Operation management
Operation management
assignmenthelpp
Tqm
Tqm
shelly hanspal
Production and operation management
Production and operation management
Cris Orpilla
Production deparment
Production deparment
bhanushi
Service operations
Service operations
Taruchit Goyal
Business Process Re-engineering
Business Process Re-engineering
rinkimusaddi
Was ist angesagt?
(20)
Tqm1ppt
Tqm1ppt
Operations Management
Operations Management
Customer Supplier chain TQM
Customer Supplier chain TQM
Introduction to Operations Management
Introduction to Operations Management
Total Quality Mgt
Total Quality Mgt
Operations (Objective & Goals)
Operations (Objective & Goals)
Total quality management (tqm) final
Total quality management (tqm) final
Process design
Process design
Quality, cost & profit relationship
Quality, cost & profit relationship
Business process reengineering
Business process reengineering
Quality Management is the Glue of Business Excellence
Quality Management is the Glue of Business Excellence
vivek sharma business process reengineering presentation
vivek sharma business process reengineering presentation
Business Process Re-Engineering
Business Process Re-Engineering
About BPR
About BPR
Operation management
Operation management
Tqm
Tqm
Production and operation management
Production and operation management
Production deparment
Production deparment
Service operations
Service operations
Business Process Re-engineering
Business Process Re-engineering
Andere mochten auch
Location of a plant
Location of a plant
Anupam Kumar
Concept of method study
Concept of method study
Anupam Kumar
Material handling an overview
Material handling an overview
Anupam Kumar
Strategic management in different business context
Strategic management in different business context
Anupam Kumar
Foundation of strategic management
Foundation of strategic management
Anupam Kumar
Basic concepts of network analysis
Basic concepts of network analysis
Anupam Kumar
Concepts of work study
Concepts of work study
Anupam Kumar
Critical path method
Critical path method
Anupam Kumar
Strategy development patterns and process
Strategy development patterns and process
Anupam Kumar
Programme evaluation and review technique (pert)
Programme evaluation and review technique (pert)
Anupam Kumar
Operational classification of services
Operational classification of services
Anupam Kumar
Strategic management model
Strategic management model
Anupam Kumar
Service design matrix
Service design matrix
Anupam Kumar
Vision & mission statement
Vision & mission statement
Anupam Kumar
Strategic fit and stretch
Strategic fit and stretch
Anupam Kumar
Plant layout & its objectives
Plant layout & its objectives
Anupam Kumar
Maintenance management
Maintenance management
Anupam Kumar
Inventory management & control
Inventory management & control
Anupam Kumar
Concept of corporate planning
Concept of corporate planning
Anupam Kumar
Time & motion study
Time & motion study
Anupam Kumar
Andere mochten auch
(20)
Location of a plant
Location of a plant
Concept of method study
Concept of method study
Material handling an overview
Material handling an overview
Strategic management in different business context
Strategic management in different business context
Foundation of strategic management
Foundation of strategic management
Basic concepts of network analysis
Basic concepts of network analysis
Concepts of work study
Concepts of work study
Critical path method
Critical path method
Strategy development patterns and process
Strategy development patterns and process
Programme evaluation and review technique (pert)
Programme evaluation and review technique (pert)
Operational classification of services
Operational classification of services
Strategic management model
Strategic management model
Service design matrix
Service design matrix
Vision & mission statement
Vision & mission statement
Strategic fit and stretch
Strategic fit and stretch
Plant layout & its objectives
Plant layout & its objectives
Maintenance management
Maintenance management
Inventory management & control
Inventory management & control
Concept of corporate planning
Concept of corporate planning
Time & motion study
Time & motion study
Ähnlich wie Quality and quality control
Ge6757 unit 1
Ge6757 unit 1
Soma Sundar
Pradeep CV
Pradeep CV
Pradeep Kulkarni
Quality Management .pptx
Quality Management .pptx
PrasadPatil250675
Product Quality
Product Quality
Pramod Kumar
Product Quality
Product Quality
Arpan Garg
ACMT Quality Orientation
ACMT Quality Orientation
LorraineGallo
Quality management and Material Planning
Quality management and Material Planning
Divya Paulose
GE6757 UNIT-1.ppt
GE6757 UNIT-1.ppt
StAnnesCETEEEDepartm
Quality management
Quality management
Jubayer Alam Shoikat
customer relation management presentation roadmap what is known and
customer relation management presentation roadmap what is known and
MohamadIbrahim86
Nandik Prajapati CV
Nandik Prajapati CV
Nandik Prajapati
Presentation1.pptx
Presentation1.pptx
Rukudzo Chikonye
Resume
Resume
pradeep.kapkoti
Quality Control Importance and Tools use for QC by Nitin Shekapure
Quality Control Importance and Tools use for QC by Nitin Shekapure
Nitin Shekapure
Resume .Thangam
Resume .Thangam
Thangamani .A
Aditya CV
Aditya CV
Aditya Ashok
Quality management 1
Quality management 1
Aditya Kurniawan
Quality management 1
Quality management 1
Aditya Kurniawan
Management of quality
Management of quality
MDSharifulKhan1
Dimensions of Product & Service Quality
Dimensions of Product & Service Quality
Ashok Muthusamy
Ähnlich wie Quality and quality control
(20)
Ge6757 unit 1
Ge6757 unit 1
Pradeep CV
Pradeep CV
Quality Management .pptx
Quality Management .pptx
Product Quality
Product Quality
Product Quality
Product Quality
ACMT Quality Orientation
ACMT Quality Orientation
Quality management and Material Planning
Quality management and Material Planning
GE6757 UNIT-1.ppt
GE6757 UNIT-1.ppt
Quality management
Quality management
customer relation management presentation roadmap what is known and
customer relation management presentation roadmap what is known and
Nandik Prajapati CV
Nandik Prajapati CV
Presentation1.pptx
Presentation1.pptx
Resume
Resume
Quality Control Importance and Tools use for QC by Nitin Shekapure
Quality Control Importance and Tools use for QC by Nitin Shekapure
Resume .Thangam
Resume .Thangam
Aditya CV
Aditya CV
Quality management 1
Quality management 1
Quality management 1
Quality management 1
Management of quality
Management of quality
Dimensions of Product & Service Quality
Dimensions of Product & Service Quality
Mehr von Anupam Kumar
Supply Chain Management vs Logistics Management
Supply Chain Management vs Logistics Management
Anupam Kumar
Socio Economic Analysis
Socio Economic Analysis
Anupam Kumar
Analyzing Tourism through the 4-A Framework
Analyzing Tourism through the 4-A Framework
Anupam Kumar
Dynamics and Dimensions Pertaining to the Purchase of Capital Goods
Dynamics and Dimensions Pertaining to the Purchase of Capital Goods
Anupam Kumar
Indian Furniture Industry: Is It Time to Commoditize?
Indian Furniture Industry: Is It Time to Commoditize?
Anupam Kumar
Types of layouts
Types of layouts
Anupam Kumar
The nature & classification of services
The nature & classification of services
Anupam Kumar
Numerical assignment
Numerical assignment
Anupam Kumar
Mehr von Anupam Kumar
(8)
Supply Chain Management vs Logistics Management
Supply Chain Management vs Logistics Management
Socio Economic Analysis
Socio Economic Analysis
Analyzing Tourism through the 4-A Framework
Analyzing Tourism through the 4-A Framework
Dynamics and Dimensions Pertaining to the Purchase of Capital Goods
Dynamics and Dimensions Pertaining to the Purchase of Capital Goods
Indian Furniture Industry: Is It Time to Commoditize?
Indian Furniture Industry: Is It Time to Commoditize?
Types of layouts
Types of layouts
The nature & classification of services
The nature & classification of services
Numerical assignment
Numerical assignment
Kürzlich hochgeladen
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..
Disha Kariya
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
National Information Standards Organization (NISO)
APM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across Sectors
Association for Project Management
Gardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch Letter
MateoGardella
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activity
GeoBlogs
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
KokoStevan
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
QucHHunhnh
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
christianmathematics
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
heathfieldcps1
PROCESS RECORDING FORMAT.docx
PROCESS RECORDING FORMAT.docx
PoojaSen20
Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1
Maestría en Comunicación Digital Interactiva - UNR
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
AreebaZafar22
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
National Information Standards Organization (NISO)
Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptx
VishalSingh1417
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Shubhangi Sonawane
Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17
Celine George
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
QucHHunhnh
Unit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptx
VishalSingh1417
Measures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SD
Thiyagu K
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University of Engineering & Technology, Jamshoro
Kürzlich hochgeladen
(20)
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
APM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across Sectors
Gardella_PRCampaignConclusion Pitch Letter
Gardella_PRCampaignConclusion Pitch Letter
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activity
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
PROCESS RECORDING FORMAT.docx
PROCESS RECORDING FORMAT.docx
Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptx
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
Unit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptx
Measures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SD
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024
Quality and quality control
1.
© Copyright 2013
Anupam Kumar 1 Quality and Quality Control Presented by: Anupam Kumar Reader SMS Varanasi Email: anupamkr@gmail.com 1 © Copyright2013 Anupam Kumar Quality • Quality is one of the key dimensions of customer value. • Quality may be defined as – Meeting or exceeding the requirements, needs and expectations of the customer – Whether or not those needs have been articulated. • Managers need to understand the elements of quality, as perceived by the user, to assess whether a product or service is of high quality. 2 © Copyright2013 Anupam Kumar Elements of Quality • Garvin (1988) identified 8 dimensions of quality of a product: – Performance – Features – Conformance – Reliability – Durability – Serviceability – Aesthetics – Perceived quality • To design and deliver a quality product, a company need not be high on all the parameters. – Manufacturer of a food product may focus on conformance, reliability and aesthetics. – A diesel engine manufacturer may emphasize performance and features relative to competitors. 3 © Copyright2013 Anupam Kumar Element of Quality • Garvin’s eight dimensions apply to both products and services. • However for services which are intangible certain process based elements are also referred to. – Reliability – Responsiveness – Assurance – Empathy – Tangibles. • Quality of product usually means conformance to requirement. 4 © Copyright2013 Anupam Kumar Quality Control • Quality control is the process through which – we measure the actual quality performance and – compare it with the standards and – take corrective actions. • Quality control is distinct from Inspection. • Quality control lays more emphasis on the future production unlike inspection which focuses on the past production. 5 © Copyright2013 Anupam Kumar Quality Control Tools • Quality control process takes the help of 7 quality control tools. – Scatter diagram – Check sheet – Graph and Charts – Histograms – Pareto Diagram – Cause & Effect Diagram – Control Charts • These tools help in – the identification of problem, and – Establishment of measures for improvement – Usually through statistical means. 6 © Copyright2013 Anupam Kumar
Jetzt herunterladen