1. In Partial Completions Of My Cape Management of
Business 2012/2013 Examination
NAME: Anu Maharaj
SCHOOL: Upper Level Educational Institution
SUBJECT: Management Of Business
TEACHERS NAME: Mrs. Meera Singh
CENTRE NUMBER:
TITLE:

2. Table of contents
Topic page
Acknowledgement…………………………………………………….…………………..……..1
Project Aims and objective…………………………………….………….…………………….2
Methodology………………………………………….…........................................................
...............3-4
Introduction/description of
business...................................................................…........................................5
The
report…………………………………………………..........................................................
.............6-9
Aim and objectives of
business…………………………………...........................................................10
Analysis of business aims and objectives……………...……………………………......….....11-13
Recommendation………………………………………….………………………………….....14
Corporate
culture………………………………………………............................................................
.15
Analysis of corporate
culture……………………………...................................................................16-17
Recommendation of corporate
culture………………………................................................................18

3. Motivation of
workers………………………………………….............................................................19
Recommendation
motivation…………………………………...............................................................20
References………………………………………………….....................................................
...................21
Functional organizational structure…………………………………………………....…........22
Appendix…………………………………………………………………….......23-27
Acknowledgement
Firstly I would like to give thanks to the almighty god for giving
me the strength, guidance, knowledge and understanding that I
needed to complete my internal - assessment for without him nothing
is possible.
Secondly special thanks for my management of business teacher,
Misses Meera Singh for her guidelines and time she willfully spend
with me into the successful completion into this task.

4. Project Aims and objective
The triumphant completion of this internal assessment involves the
consummation, of achieving the following objective;
 To successfully achieve objective and guideline inaugurate for
cape standard regarding the internal assessment.
 To scrutinize the operation and activity of business entities and
the perseverance of business knowledge in a practical
environment.
 To further develop one competence towards acquiring
managerial and leader ship skills.

5. Methodology employed
This internal assessment required meritorious and comprehensive
information from Setal Fabrication and Construction Limited
Company which was gathered through the following research
techniques.
Primary research – this was regulated using the following
instruments:
 Questionnaire – A questionnaire is a research instrument
consisting of a series of questions and other prompts for the
purpose of gathering information from respondents. The
questionnaire provided the investigator with the benefits of
obtaining quantitative and qualitative information from the
business of setal fabrication and construction limited.

6.  Interview- An interview is a conversation between two people
(the interviewer and the interviewee) where questions are asked
by the interviewer to obtain information from the interviewee.
The interview provided the benefit of direct interaction and
instantaneous feedback.
 Secondary research- Secondary research (also known as desk
research) involves the summary, collation and/or synthesis of
existing research rather than primary research, where data is
collected from. the following avenues is where information was
obtained ;
Textbook
Library
Internet
Business website
Pass students/family
The owner of setal fabrication and construction limited.
These secondary sources of data provided me with a foundation to
make this assessment empirical and encompassing.

7. Introduction/ description of the business
The private limited company of Setal Fabrication and Construction
Limited Company was established in 1967 and situated in Abidh
Road, Felicity has grown from being a sole trader business. A private
limited company is which the liability of the members or subscribers
of the company is limited to what they have invested or guaranteed
to the company. Limited companies may be limited by shares or by
guarantee. The target market of Setal Fabrication and Construction
Limited is the citizens of Trinidad and Tobago. This is so because
Setal Fabrication and Construction Limited are investing their
currency in Trinidad and Tobago in order to bring about
development. Setal Fabrication and Construction Limited deals with

8. the building and construction of buildings by developing the
structure for any building. Some objectives of the business are:
To have profit maximization.
To ensure that customers are satisfy.
To develop the country.
To become a multinational business.
To acquire more large scale internal and external growth.
To be the largest private construction firm in the country.
The report
This internal assessment seeks to gauge and interpret three (3) major
aspects within a business operation. These categories incorporate an
understanding of the business and it use of aim and objective,
corporate culture and motivation of workers.
The business operates to achieve the following goals:
To have profit maximization- profit maximization is the (short
run) process by which a firm determines
the price and output level that returns the greatest profit. This
will be determined when the total profit in a competitive

9. market reaches its maximum point where marginal revenue
equals marginal cost.
To ensure that customers are satisfy- measure of how products
and services supplied by a company meet or surpass customer
expectation. Customer satisfaction is defined as the number of
customers, or percentage of total customers, whose reported
experience with a firm, its products, or its services (ratings)
exceeds specified satisfaction goals.( stated by the business
dictionary.
To develop the country- this is where all goods and services lie
within the country so that only the country benefits from it.
This causes the country to save money rather than having to
import goods the country can produce on its own.
To become a multinational business- Setal Fabrication and
Construction Limited wants to have their main headquarters in
Trinidad and Tobago and wants to open clones of the business in
other countries. This will help the business to acquire more
profit and are able to provide goods and services to a wider
market of people satisfying more individuals.
To acquire more large scale internal and external growth-
internal growth is a strategy to develop the base or capabilities

10. of the business itself. In other words, many businesses will
reinvest in employee development, departmental restructuring,
or enhanced product offerings in the hopes of providing a
broader base on which to provide services/products to
customers. Internal growth does not produce immediate
revenue increases and may actually require an input of
revenue to be paid off over time, but internal growth promises
the potential for future returns on investment where by
External growth strategies develop actual company size and
asset worth. External strategies focus on strategic mergers or
acquisitions, increasing the number of mutual relationships
through third parties, and may even include franchising the
business model. The larger the number of business partners
and/or franchisees, the greater the net worth of the company
and throughput of cash. These reason external growth strategies
tend to produce immediate return on investment.
To be the largest private construction firm in the country- Setal
Fabrication and Construction Limited wants to compete with
other firms in order to become bigger, better and more reliable
than other large firms. The reason for the business desiring to
become larger is so that the owner can raise more profit to
support his family and to become more larger so that he can

11. perform more community work such as charity, sponsorship
and family days.
Also the corporate culture of the business is the beliefs and behaviors
that determine how a company's employees and management
interact and handle outside business transactions. Often, corporate
culture is implied, not expressly defined, and develops organically
over time from the cumulative traits of the people the company
hires. A company's culture will be reflected in its dress code, business
hours, office setup, employee benefits, turnover, hiring decisions and
treatment of clients, client satisfaction and every other aspect of
operations.
In addition motivation of workers are well illustrated at setal
fabrication and construction limited. Some of these motivational
practices are listed below;
Proper sanitize and clean area to work in- this is where the
worker are able to work in an area that is not hazardous or
harmful to his/her health. They are motivated to work because
they feel a sense of care coming from the manager.
Proper working equipments- this is where equipments within
the business are always well kept and „up to mark‟. This
motivates them because with proper working equipments they
will be able to perform at a quick and easy rate which shows
them that they are very productive and makes them know a

12. sense of accomplishment whereby with abnormal equipment
workers bay get annoyed in doing their job which lowers their
motivation level also it makes them feel as though they didn‟t
accomplish anything for a honest day work.
Fringe benefits- this is where employees get the benefits which
commonly include health insurance, group term life coverage,
education reimbursement, childcare and assistance
reimbursement, cafeteria plans, employee discounts, personal
use of a company owned vehicle and other similar benefits. This
will be beneficial because workers feel as though they are
important to the business so they make every attempt in getting
their job done.
A fixed amount of vacation period for each worker- this is
where workers of the business are gives a certain amount of
vacation period that cannot be altered. This will be motivate
the workers because they know that within their vacation they
won‟t have to work nor their vacation period wont not be
reduces.
Time if with snacks and beverages- this is where workers are
given a resting period for which snacks and beverages will be
given to them at a free price. This motivated workers because
they get a feel of comfort and belonging in the business because
the manager provides them with refreshments, this will even

13. motivate them to work even harder to accomplish their
objectives.
Aim and objectives of the business
Objectives- are guidelines to the business.
Aims- refer to the central purpose of vision of a business. Within
Setal Fabrication and Construction Limited the following long-term
tactical goals are for visionary aims:
Profit gain
Growth and expansion
Increase market shares

14. Setal fabrication also uses the mission strategic direction provided
some direction to the business. Mission statement for the business is
to provide customers with a building that is “build for perfection,”
and will last a dozen life times.
In Setal Fabrication and Construction Limited there is also evidence
of direction and motivation through short-term flexible objective
including the following:
Diversification of services and products.
Promotions to achieve short-term profiteering.
Increase consumer awareness.
Analysis of business aims and objectives
The following long-term tactical goals are for visionary aims:
 Profit gain- this is the additional income gain by a firm from the
goods and services provided for the consumers. At setal
fabrication and construction limited, the business provides a
service to its customers, thus after completion of a project, Setal
Fabrication and Construction Limited collects a large sum of
additional revenue which is known as profit, Setal Fabrication
and Construction Limited also sells extra material (scrap) that
remains after the project so that he can make extra profit which

15. is used to distribute to his workers as a bonus for completing a
project.
 Growth and expansion- growth is defined as the increasing
capacity to satisfy the wants of the members of society. This is
where the business improves their goods and services so that
customers can get a greater satisfaction. The benefit of customer‟s
satisfaction to a business is that when customers are satisfied they
often return to the business from where they acquired their
satisfaction causing the business not to lose any customers. Also
this helps with advertising because when consumers get
satisfaction they often tend to discuss to their fellow men about
the quality service received at the business.
Expansion is a business strategy in which growth is obtained by
increasing the number of stores in which customers can
buy a company's products and services. Unlike relocation, business
expansion entails opening up new stores in different
physical locations while still maintaining the current business
locations. (Stated by the business dictionary). This will be
beneficial to the business because the business will be earning more
profits and can get access to more customers from the location
where they open the new branch.

16.  Increase market shares- this business assumption identifies the
concept that larger firms will be capable of satisfying a larger
number of customers than smaller firms. The concept is that the
business of Setal Fabrication and Construction Limited should
increase their market shares so that they would be able to
satisfy a larger or greater quantity of the county‟s population
hence the business will make a huge profit gain from this
because they are now satisfying a large amount of individuals.
 Diversification of services and products- Diversification is a
form of corporate strategy for a company. It seeks to increase
profitability through greater sales volume obtained from new
products and new markets. This is where a business has mobility
in the factors of production; hence can create new products to
be sold to customers so that consumers can experience new
products. This will be beneficial to the business because this
allows customers not to get bored of the same product but
rather gain awareness for the product. Also Setal Fabrication
and Construction Limited can improve their services by not
only building the frame for the buildings but completing the info
structure for the building.
 Promotion to achieve short term profiteering- Profiteering is
disproportionately large or grossly unfair profit, generated

17. often through manipulation of prices, abuse of dominant
position, or by exploiting a bad or unusual situation such as
temporary scarcity. There is usually no governmental
control over profiteering unless it involves illegal means.(stated
by the business dictionary)
 Increase consumer awareness- The understanding by an
individual of their rights as a consumer concerning available
products and services being marketed and sold. The concept
involves four categories including safety, choice, information,
and the right to be heard. This will help the consumer decide or
know about the goods and services sold to them so that they can
express their own satisfaction about the product.
Recommendation
Setal Fabrication and Construction Limited should create other
branches of the business around the country so that customers can
have easy access to the company, this will be an advantage because
the business can now reach a greater amount of the country
population.
Also Setal Fabrication and Construction Limited can also advertise
their services to arise customer‟s awareness about the service

18. provided. Thos will be beneficial because the business is now reaching
a wider span of individuals.
Corporate culture
Corporate culture refers to the seeded values of company's values and
customs; professional atmosphere in large corporations and
organizations reflected by dress codes of conduct and by the unique
style and policies of the corporation or organization, organizational
culture.

19. The culture of Setal Fabrication and Construction Limited is a
conservative culture; this is a culture that involves the manager
conduction his business and its decision after much analysis and
thought. This may bring about less risk within the business that may
be fatal to the business which could cause problems within the
business organization.
The worker of the business enjoys the task culture of the business
because more efficient and little risk decision is made because
workers are working under strict conditions where as they are given
objectives which they must do without any distraction of other
employees. This ensures that workers keep their jobs because if there
was to be a bad decision made by an employee, it could cause the
employee to lose his/her job hence if the bad decision is made by the
manager, employees are not accountable because they was following
instructions.
Analysis of corporate culture
The corporate culture of Setal Fabrication and Construction Limited
allows the business to make strong secure business decision which
maintains a perfect reputation for the business. As a result of this the
business of Setal Fabrication and Construction Limited has
maintained a high average customer satisfaction because customers

20. are assure that their service well be well tended and analyze to
ensure that there are no existing faults that may happen during the
production process.
The following are benefits that may arise from the business being a
conservative culture:
No customers are lost- this means that when customers benefit
from a great job, time and effort placed into doing the service
they paid for they would always put their efforts into the
business
Less cost of advertising because customers do the advertising-
this means when customers are satisfied they share their
satisfaction with friends, family etc.
Business resources are managed adequately- this is so because
with a conservative culture the manager can come out with an
efficient way to execute an objective without wasting more
than enough resources that can be used within the objective.
Less faults arise within the business- this is so because
consideration is taken for every decision made by the business
which benefits the business finically and maintain a reputation
among other businesses.

21. Recommendation of corporate culture
The business of Setal Fabrication and Construction Limited could
change the corporate culture of the business from conservative
culture to people culture because people culture involves the
manager promoting a culture to motivate workers true socialization
and interaction. As a result of the manager interaction with the
workers, workers feel a sense of belonging in the business

22. encouraging them to be motivated and from this workers even work
harder which promotes the efficiency and productivity in the
business environment.
Benefits of converting the business from a conservative culture to a
people culture are:
Workers are motivated- this is so because of the interaction
between workers and managers which make them feel
important within the business which is very beneficial because
workers push their selves harder to complete task within the
business because of the effects of motivation.
Less money has to spend in motivating workers- because the
workers are already motivated due to the interaction and
socialization they received from the manager at no cost.
Greater productivity within the business- this is so because a
motivated worker works more efficient than a d-motivated
worker (workers become motivated because of people culture).
Motivation of workers
At Setal Fabrication and Construction Limited motivation is highly
promoted. Motivation is where effective management will be capable
of encouraging workers to place greater efforts into their
performance in an attempt towards productivity and job

23. satisfaction. Some motivational practices that exist at Setal
Fabrication and Construction Limited are:
Recognition/Attention-When your employees accomplish
something they have achieved something.
Pizza/Popcorn/Cookie Days- Every now and then pizza,
popcorn, or cookie days will help break up that everyday
routine and help people stay motivated by offering them snacks
to relax.
Time off -Implement contests that earn time off, People will
compete for 15 minutes or 1/2 hour off just as hard as they will
for a cash award.
Good Working Environment- this is the environment in which
employees work in.
Fringe benefits- this is where employees get the benefits which
commonly include health insurance, group term life coverage,
education reimbursement, childcare and assistance
reimbursement, cafeteria plans, employee discounts, personal
use of a company owned vehicle and other similar benefits
Recommendation motivation
Motivation practices in which the business of Setal Fabrication and
Construction Limited should use are:

24. Career Path- employees need to know what is potentially ahead
for them, what opportunities there ahead in life for them. This
will make the employee know that the manager cares about
their future which inspires them to work harder for the
business.
Leadership Roles-this is where you give your employees
leadership roles to reward their performance and also to help
you identify future promotable people. Employees may feel a
great superiority over others, which cause them to feel a high
degree of importance in the business. This also makes the
employees feel a sense of trust from the manager which makes
an employee put all their potential into their job.
Additional Responsibility- this concept are employees in your
organization who are begging for and can handle additional
responsibility, hence by giving them the additional
responsibility they become motivated.
Piece rate – this is where employees get paid for the work they
do in a job. This encourages a employee to work harder because
they know the harder they work the more money they receives.
References
Management of Business Unit 1 – Siddique Barkarr.
Business Studies Lancaster: Causeway Press Limited 1993 – Hall
Dave, Rob Janes and Carlo Raffo.

25. Business Studies Surrey: United Kingdom– Birchall, John and
Morris, Giraham.
Managing People in Organizations– Jeremy Adams.
Business Studies, United Kingdom– Hammond Susan.
Mastering Organizational Behavior – Richard Pettinger
Building a Dream: Good Walter S
Work and Organization Behavior – John Bratton
Business dictionary
How to Motivate Workers in Tough Times by ERIN WHITE
The business website
www.Setal_Fabrication&construction_limited
Solvay Brussels school of management.
Human behavior patterns and motivation booklet
Business culture by (Ross A. Wirth, Ph. D. blog
Company culture by F. John Reh
Organizational structure by chron.com
Methodology at business dictionary.com
Objectives of a business- business dictionary.com
Functional organizational structure
Of Setal Fabrication and Construction limited
Board of directors

26. Chief executive officer
Managing director
Accounts (M) human resource (M) production (M)
administration
sales payroll quality control transport filing room mail
room
(M) Manager

27. Appendix
The following pie chart shows the times in which the workers of Setal
Fabrication and Construction report to work.

28. Time Workers Report To Work
7:00 A.M
7:30 A.M
8:30 A.M
8:30-12:00 A.M
According to the diagram, it illustrated the time period in which
Setal Fabrication and Construction Limited workers arrive to work.
Illustrated above it shows that 40% of the workers report to work at
7:00AM also an average of 45% reach to work at 7:30AMthis means
that 85% of the workers reaches to work on time. Furthermore 10% of
workers arrive at 8:30AM and 5% of workers arrive between the
hours of 8:30AM to 12:00 PM hence this 15% percent of workers are
often late due to road issues or lack of motivation.