Negotiation Skills Workshop for Credit Managers
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This document provides an overview and outline for a negotiation skills workshop for credit managers. It discusses key concepts in negotiation including preparing for negotiation, understanding the other party's goals and style, effective strategies and tactics, making concessions, and following through after an agreement is reached. Examples are provided from the movie Casablanca to illustrate different negotiation scenarios and styles. The workshop aims to help credit managers develop strong negotiation skills for resolving payment issues and other credit-related matters.
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