More Related Content Similar to OpenScape Office Similar to OpenScape Office (20) OpenScape Office1. Siemens Enterprise Communications
OpenScape Office
V3R3
Customer Presentation
Presented by:
…
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and & Co. KG 2012. All rights reserved.
Copyright © Siemens Enterprise Communications GmbH Co. KG 2012. All rights reserved.
Page 1 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG AG
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens
2. Siemens Enterprise Communications
Industry Trends
Our offering
Deployment
Usage Scenarios
Best Practices
Summary
2 April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 2 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
3. Siemens Enterprise Communications
Industry Trends
Our offering
Deployment
Usage Scenarios
Best Practices
Summary
3 April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 3 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
4. Five Megatrends Shaping SMB Communications
Open
Communications
Social User Seamless
Collaboration Experience Mobility
User needs
Consumerization
Reliability
Flexible
and
Deployment
Security
SMB
Company owner needs Needs
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 4 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
5. A Day in the Life of an SMB user…
8:00 AM 10:00 AM 11:30 AM
In the office, chats Business meeting at the On the way back,
with business customer site, a question changes presence
partner and starts comes up, you check status, checks the call
a voice and video who is available and journal, calls assistant to
collaboration with conference in your team coordinate remainder of
the team expert immediately the business day
DEVICE Media Desk Phone, PC Mobile Tablet Mobile Smartphone
APPLICATION Voice, Video, Collaboration, FMC Voice, UC, VPN, Collaboration Voice, Collaboration, Directory Access
NETWORK Corporate WLAN / LAN Public Wi-Fi Cellular
Throughout all this the SMB user is able to seamlessly and automatically switch between
devices, media, and networks, and have continual, synchronized access to corporate information
and applications from a common user interface
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 5 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
6. Driving the SMB agenda
The SMB needs
Multi-tasking On-the-move Rapidly growing
Key employees perform SMB employees are rarely at Companies are growing and
multiple tasks to keep the their desk, constantly firms expanding offices to
business running. roaming. multiple locations.
How can I make How can I insure their How can I keep
employees reachability? the teamwork
more effective?
productive? System
Capacity
User expectations Rising costs Customer expectations
The consumer space is Rising communications Customer expectations are
influencing SMBs with new costs and limited internal IT rising; there is a high
communications capabilities. and telecom expertise put demand to accelerate
How can I use same pressure on businesses. response times.
communications How can I save How can I manage
capabilities as on costs and my customer
in private life? keep security service more
and reliability? efficient?
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 6 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
7. Driving the SMB agenda
OpenScape Office - Moving to unified communications (UC)
Multi-tasking On-the-move Growing rapidly
Easy to use, integrated UC Be productive in any Bringing users together
solutions streamline mobile environment with across different sites to
communications and helps instant access to business communicate and
make everyone more critical communications collaborate as one
productive applications on irrespective of
any device deployment
System
model
Capacity
User expectations Rising costs Client expectations
Utilize social media Combat rising costs Deliver the complete range
communities, integrate through IP Telephony (e.g. of customer engagement
productivity-enhancing SIP Trunking) and address options from voice, email,
‘home’ devices and access complexity with an easy to live chat and social media
applications deploy and flexible together with
on-demand communications integrated
system Contact Center
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 7 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
8. Siemens Enterprise Communications
Industry Trends
Our offering
Deployment
Usage Scenarios
Best Practices
Summary
8 April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 8 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
9. OpenScape Office
Unified Communications and Collaboration (UCC) for SMBs
OpenScape Office
Uniquely simplifies communications through an Make the smart investment in
“All in One” UCC Solution for single and multi-site SMBs OpenScape Office and:
The most
Easy-to- Secure,
complete Get more done
access & use reliable, easy-
all-in-one
to-install &
UCC solution
Intuitive clients, manage
seamlessly
presence, integrated in MS Serve your
supporting single
telephony, Outlook or
mobility, Web-
and multi-site customers better
Groupware, installations, as
collaboration, independent of well as
conferencing, IM, your current virtualized
voicemail, location or deployments Lower your
directory, fax, device
contact center communication costs!
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 9 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
10. OpenScape Office
Solution Overview
All-in-one
OpenScape Office UCC solution includes
appliance
OR
Voice Video Messaging UC Collaboration Mobility CC
Server-based
Session Presence Mobility Call data Administration Network-wide
control federation management recording and licensing user management
All-in-one UC Appliance Virtualized SW UC Solution UC solution for HiPath 3000
OpenScape Office MX OpenScape Office LX OpenScape Office HX
All-In-One UC appliance solution Server based PBX incl.UC, Server-Based UC or virtualized
Supporting up to 150 users virtualization with VMware solution for HiPath 3000 platform
ITSP, SIP Trunking, BRI, PRI & Supporting up to 500 users Supporting up to 500 users
analoge SIP Trunking SIP Trunking, BRI, PRI & analoge
OpenScape Office – powerful UCC networking across all deployment models
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 10 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
11. OpenScape Office V3R3
Highlights – The next evolution step
Virtualization
for SMBs
- OpenScape Office LX
Enhanced - OpenScape Office HX VMware Zimbra
User Experience on standard server UC & UI Integration in
New Skin variant VMware´s Groupware
& MAC OS support for Zimbra Collaboration
Desktop UC Client Server
OpenScape
Office V3R3
UCC for SMBs
Enhanced Integration Contact Center
Open Directory Service
Enhanced UI - myAgent
enhancements Expanded CRM Application Launch
Application Launcher
Microsoft 365 support Web Collaboration myReport enhancements
UI integration of
OpenScape Web
Collaboration (incl. video)
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 11 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
12. OpenScape Office
The All-in-one UC Solution to Your Communications Issues!
Live Call Recording Integrated Presence Visible Voicemail Fax Mailbox
Web-Collaboration Call Journal
Outlook Directory Access
Integration
Favorites Drag & Drop
Conferencing
OpenScape Office
Instant Messaging Call Pop-ups
One Number Service Personal Notifications Social Media Personal Auto-Attendant Click-to-Dial Mobility
Click on the different features
Click on the different features
to get more information
to get more information
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 12 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
13. OpenScape Office
Integrated Contact Center - Improving Customer Services
OpenScape Office Contact Center
Integrated Multi Channel Contact Center
Deliver the complete range of customer
engagement options (voice, email, fax,
chat)
Intelligent routing capabilities
Maximizing “first contact resolution” with
integrated skill-based, CLIP and VIP routing
to always ensure reaching the right agent
Business Process Integration
Connectivity to external customer
databases and launch of 3rd party CRM
applications
Easy Management & reporting
Integrated Administration tools to allow
easy contact center setup incl. call flows,
announcements and customized reporting
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 13 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
14. OpenScape Office
Contact Center - Improve First Call Resolution and Customer Service
Arrange
agent desktop
Reports controls
Contact Center Calls
voice, fax & email
Agent Functions
Team
Information
OpenScape Office Individual recording
of contact center calls
Hands-free
Integrated Presence
Call Pop-ups controls
Click on slide
Click on slide
to get more information
to get more information
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 14 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
15. OpenScape Office
What’s new with HiPath 3000 V9?
Expanded deployment choices with HiPath 3000 V9
HiPath 3000 V9 delivers the platform foundation for
OpenScape Office HX to connect to MX/LX networks
HiPath 3000 V9 expanded features include:
OpenScape Office HX V3 connectivity
Network enhancements to deliver on the Extended UCC Domain
Hardened SIP stack implementation for SIP attack protection
SSDP support via Shiva Plug for HiPath 3000 family
optiClient Attendant call park improvements
HiPath Cordless user enhancements incl. MWI indication
HiPath 3000 V9
Continuing the powerful, secure and reliable voice platform for SMBs
delivering the easy way from voice to UCC
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 16 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
16. OpenScape Office
Enhanced set of UC user clients
Desktop Client Mobility Client
myPortal for Desktop myPortal for Mobile
used by office workers myPortal for Tablet
with their favorite OS
used by mobile workers
(Windows & MAC)
delivering UC independent
of current location or device
Integrated & Groupware On Device
myPortal for Outlook myPortal for OpenStage
myPortal for Zimbra used by office workers
to quickly change their
the perfect way for presence and listen to
office workers using their voicemail
Microsoft Outlook or
Zimbra Groupware
from VMware
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 17 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
17. myPortal for Desktop
OpenScape Office UC Client for your Desktop
myPortal for Desktop – Desktop UC Client for Windows and MAC OS
myPortal for Desktop is the OpenScape Office
UC client for office workers allowing the UC
integration into different client operating systems:
Windows OS
MAC OSX
Powerful UC features
Combined OpenScape Office UC features
integrated in a single Desktop Application
Innovative User Design
Flexible UI skins allowing users to customize the
UC client look & feel based on current working
behaviors and specific needs
(5 different skin variants are available to choose)
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 18 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
18. myPortal for Zimbra
Groupware Integration of OpenScape Office UC
myPortal for Zimbra – Powerful Groupware Integration with VMware
myPortal for Zimbra is the OpenScape Office
UC client for office workers using Zimbra
Collaboration Groupware (VMware)
VMware´s Zimbra Collaboration Server (ZCS) is
a Groupware solution (incl. email, calendar and
contact services) delivering companies greater
flexibility and productivity
(for more information about Zimbra-VMware click here)
Innovative User Experience
OpenScape Office UC features* integrated via
VMware Zimlets (open APIs) combining powerful
unified communication services with expanded
Groupware functionality
*Integrated UC feature set is based on myPortal for Tablet functions
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 19 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
19. myPortal for Mobile
OpenScape Office UC Mobility for smartphones
myPortal for Mobile, the browser based solution for mobile phone
myPortal for Mobile is the OpenScape Office
user interface for mobile employees using smart-
phones with a graphical user interface such as:
iPhone, Blackberry, Nokia, Android and
Windows Mobile
Open browser based approach for all other
mobile phones - No dedicated applications
need to be loaded on the mobile device
Enhanced UC feature set for managing calls
directly from the mobile phone (incl. conferencing,
consultation and call transfer)
Dial modes – to optimize communication charges
by choosing different calling procedures
(Callback, GSM, Call through or SIP preferred)
based on existing network connectivity
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 20 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
20. myPortal for Tablet
OpenScape Office UC Mobility for Tablets
myPortal for Tablets, the browser based solution for tablet device
myPortal for Tablet is the OpenScape Office
user interface for mobile employees using tablet
devices (Browser e.g. Safari, Firefox, IExplorer)
Open browser based approach for all other
tablet devices - No dedicated applications need
to be loaded on the tablet device
Enhanced UC feature set for managing calls
directly from the tablet device (incl. conferencing,
consultation and call transfer)
Dial modes – allowing to control and manage
your calls directly from your tablet device
Associated dialing - for desktop phone
SIP preferred – to utilize installed SIP
client on the tablet device
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 21 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
21. OpenScape Office UCC
Integration of OpenScape Web Collaboration Services
OpenScape Web Collaboration launched via OpenScape Office User Interface
Full-featured OpenScape Web Collaboration solution
specifically packed and embedded for SMBs
Dedicated SMB base package incl.
- 2 Conference Rooms
(further conference room licenses available)
Launched via OpenScape Office Drag & Drop
Conferencing Service or from call pop-up window
Simple, intuitive interface with one-click access to all
features
Integrated text, data, web, and multi-party H.264 desktop
video conferencing
Mobile client that runs on any smartphone device including
iPhone, iPad, iPod Touch and Android clients
Highly secure 256-bit AES encryption
On-premise deployment model, that can be installed
quickly, cost-effectively, and with minimum IT resources
More detailed information on OpenScape Web Collaboration can be found in SEBA
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 22 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
22. OpenScape Office
UC clients for special use…
Integrated, UC-Clients for dedicated usage…
Clients for Contact Center Agent/Supervisors and Receptionist
myAgent
used by Contact Center Agents
and their Supervisors
myAttendant
used at the switchboard, at the reception and
for team coordination
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 23 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
23. OpenStage Gate View
Integrated surveillance solution with OpenScape Office
OpenStage Gate View - deliver affordable surveillance for SMB
OpenStage Gate View is a user-friendly,
security solution offering real-time video
surveillance to observe, control your business
from any location
Control and observe via real-time video on broad range
of device options
PC Desktops (web-client)
OpenStage 60 / 80
iPhone/iPad - OpenStage Gate View app
Range of certified IP web-cameras available
(click here for more information)
Support of flexible video recording to secure and
observe important areas (e.g. entrance hall, parking lots,
doors, etc.)
Video-control entrance areas and grant access via
OpenStage phones together with video door-phone
solutions
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 24 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
24. OpenScape Office
HiPath Cordless IP – reachable throughout the company
HiPath Cordless IP – Mobility with DECT- Quality
HiPath Cordless IP is solution for seamless communications and
reachability on companies premises.
Supports up to 50 Mobility users (Server-solution supports up to 300 users) BSIP 1
Mobile handsets OpenStage SL4 professional or Gigaset S4 und M2 professional
Base Station with Ethernet port 10/100, PoE and sync over LAN
Radio coverage 50 m / 300 m (inside / outside)
‚Seamless Handover‘ for up to 10 simultaneous calls in the range of
10 base stations (50 / 60 with server)
Expanded capabilities with HiPath Cordless IP V1R4
Phonebook via LDAP
myPortal PC-Clients are supported
Call waiting and call forwarding
Caller Name on display and differentiation of calls (internal/external)
Message Waiting Indication
Update of caller-list when picking up calls on other phones* OpenStage SL4 Gigaset S4
professional professional
(* Fix Release)
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 25 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
25. UC enabled Devices and Voice Clients
OpenStage 15 OpenStage 20 OpenStage 40 OpenStage 60 OpenStage 80
TDM, HFA and SIP - secure and reliable advanced phones
Mobile UC & FMC Clients WLAN and IP DECT Soft Clients
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 26 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
26. OpenScape Office
Open Approach – Easy integration into IT
Software based UCC solutions – Integration and Interfaces
Integration Social Collaboration
Integration into business environments and customer Extending communications reach with standard
databases with Open Directory Services and Interface XMPP leveraging social media networks
Application Launcher to increase productivity (e.g. Google Talk)
Flexible Deployment Connectivity
Desktop and OS/Application level virtualization Open SIP Interface to leverage lowest cost IP
reducing physical HW while enhancing availability communications via SIP trunking, including
and reliability service such as Skype Connect
“The Open Approach” – Enabling IT flexibility”
UCC solutions based on industry standard interfaces allowing customers to
seamlessly integrate into the IT Eco Systems of choice
SIP
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 27 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
27. OpenScape Office
Application Launcher – Integration into Business Processes
OpenScape Office Application Launcher – Improved Customer Services
OpenScape Office Application launcher is a client
application that allows the launch of 3rd party business
applications based on Caller Identification (CLI)
Enhanced productivity and customer services by handing
over caller information (incoming and outgoing calls) from
OpenScape Office into existing customers CRM apps.
Up to five criteria's (e.g. Customer ID) can be handed
over towards specific customers applications
Launch of customer applications based on:
Batch File Execution (e.g. vTiger CRM)
URL Execution (e.g. Online Phone Books or
Localization via Google Maps)
Flexible pop-up windows with customizable action buttons
allowing execution of specific applications on demand
OpenScape Office Application Launcher can be licensed
individually per user client
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 28 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
28. OpenScape Office
Introducing Open Directory Services
Open Directory Services for business process integration
Open Directory Service (ODS) is an Database
embedded solution within OpenScape Office Connector
to provide flexible connectivity to external SQL/ODBC
customer databases & client applications
Access to all OSO directories from 3rd party Unified
applications, OpenStage or IP-DECT through an directory Access to OSO
embedded LDAP Server interface access phonebook
Connection to multiple external multiple databases:
PostgreSQL
mySQL
Microsoft SQL Server 2000 / 2005 / 2008 ODS
Sybase SQL Server V10 and later
Combines internal OSO directories and external
databases into a single unified search engine UI
Easy to manage and configure through well-known Open Directory
OpenScape Office Web based Management Assistant
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 29 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
29. OpenScape Office
SIP Trunking - Internet Telephony Service Providers (ITSP)
SIP trunking is efficient and more cost-effective than ISDN for connecting your
PBX to the public switched telephone network (PSTN)
The SIP protocol is an internationally accepted standard – but it leaves room
for different implementations regarding protocol elements, message flow and features
To ensure seamless interoperability and a full set of features beyond basic call, we are conducting
comprehensive tests with VoIP providers / ITSP in advance to avoid last minute surprises
Our SIP implementation follows the SIPconnect Technical Recommendations
industry-wide, standards-based approach to direct IP peering between SIP-enabled IP PBXs and
VoIP service provider networks
Siemens Enterprise Communication is in a leading position -
More than 55 VoIP Providers (ITSPs) for HiPath 3000 or OpenScape Office have been already
tested and released
OpenScape Office Application can
SIP More Information on our tested also send Fax messages via
& released providers and the T.38 Fax SIP Trunks
established process
Get your ITSP tested as well!
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 30 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
30. OpenScape Office
Open SIP Architecture for MX&LX Subscribers
Support of additional features for SIP subscribers
Unified Communication for standard SIP devices
SIP devices supporting “3PCC” can be controlled by the OpenScape Office application
Displaying of caller names
OpenScape Office system names will be displayed during ringing and connection
Blind transfer
This standard SIP transfer mode will be supported now.
Call forwarding
The standard device based call forwarding will be supported now.
Call waiting
The standard device based call waiting will be supported now.
Message Waiting Indication (MWI)
The standard SIP MWI notification will be supported now e.g. signaling of new voice messages.
Distinctive Ringing
Different call types will cause a different ring tones e.g. internal calls; external call; recalls.
Get 3rd Party SIP Devices certified via the OpenScape Ready program
SIP
More Information how to connect SIP Note: SIP is a functional protocol and the intelligence
devices can be found on SEN WIKI resides in the devices. Therefore devices have to
support the features as well.
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 31 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
31. OpenScape Office
Interfaces & Integration in detail
Desktop OS MS Terminal CITRIX Open Directory
Server Support Services
Windows XP
Windows Vista Windows Server Citrix Presentation ODBC,
Windows 7 2003 & 2008 Server 4.5, mySQL,PostgreSQL,
(32 & 64 bit) (32 & 64 bit) XenApp 5.0 & 6.0 MS SQL, Sybase SQL
Microsoft Microsoft Mobile Browser
Outlook Office Support
Integration Dial from any application
Firefox
Outlook 2003 Office 2003 Internet Explorer
2007 & 2010 (32 & 64 bit) 2007 & 2010 & 365 Safari
Microsoft VMware Browser
SBS Virtualization Support
Small Business Server VMware Server Firefox
2011 vSphere Internet Explorer 6 & 8 & 9
Microsoft Server OS Open Interfaces
Exchange Linux & SDK Continuous support
Connectivity Support of the latest
Exchange 2003 Novell SUSE CSTA, TAPI, releases & versions
2007 & 2010 Linux Enterprise 11 LDAP, XMPP
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 32 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
32. Siemens Enterprise Communications
Industry Trends
Our offering
Deployment
Usage Scenarios
Best Practices
Summary
33April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 33 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
33. OpenScape Office
Solution Overview
All-in-one OpenScape Office UCC solution includes
appliance
OR
Voice Video Messaging UC Collaboration Mobility CC
Server-based
Session Presence Mobility Call data Administration Network-wide
control federation management recording and licensing user management
All-in-one UC Appliance Virtualized SW UC Solution UC solution for HiPath 3000
OpenScape Office MX OpenScape Office LX OpenScape Office HX
All-In-One UC pre-installed appliance Software-based UCC systems on Unified Communications for the
solution in a single box standard Linux server or Virtualized hybrid world – TDM, analog, or IP
Up to 150 users Up to 500 users Up to 500 users
UCC Networking with MX, LX and HX UCC Networking with MX,LX and HX Traditional voice conferencing
Pure IP/UC solution delivers Internet OpenScape Office Multimedia services
Telephony at an exceptional value Contact Center starting with as Ideal value-add option to integrate
OpenScape Office Multimedia few as 4 agents UC into HiPath 3000 installed base
Contact Center starting with as few OpenScape Office Multimedia
as 4 Agents Contact Center for HiPath 3800
OpenScape Office – powerful UCC networking across all deployment models
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 34 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
34. Extended UCC Domain
Explained…
UCC Networking Explained
“UCC Networking
Network-wide
Collaboration
involves multiple
locations running
Single Directory OpenScape Office and
Unified Management behaving as if there are
on one system”
Why UCC Networking is also important for SMBs Benefits
Many Businesses have multiple locations (branches, sales Always know the availability of your colleagues in
offices etc.) or offices on a single campus other locations and the best way to reach them
Site expansion is also typical as small and medium sized Stay within reach of your colleagues and
businesses grow customers from any device and location
The need to communicate and collaborate as one entity is Leverage powerful social media integration to
especially critical for smaller companies trying to compete with extend your communications reach
large enterprises Managing single UCC domain vs. multiple
redundant standalone deployments
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 35 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
35. OpenScape Office
UCC Features in the Network
Extended UCC Domain experience for all users
Voice supported presence management (presence visibility)
Network-wide call status (ringing, on call, active mobile device)
Call Pick Up via myPortal
Instant Messaging including multi user chats
Drag & Drop Conferencing in the network
Network-wide Web Collaboration (with Desktop Sharing & Video)
Voicemail forwarding in the network
myAttendant change presence status for all users
System-wide internal directory and favorites
External directories via Open Directory Services
Integration into MS Exchange calendar and public folders
XMPP based presence & chat support to external partners
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 36 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
36. Virtualization
Enabling Always On IT
How the market leader VMware explains virtualization for SMBs?
“Virtualization is a
way to abstract
applications and
their underlying
components away
from the hardware
supporting them”
Virtualization for Small and Midsize Business Specifically, SMBs are seeing improvements in:
…and it is not just for the Fortune 500 anymore! Time spent on routine IT administrative tasks
SMBs face many of the same IT challenges as larger enterprises, Backup and data protection
trying to accommodate increasing demand for new IT capabilities Application availability
and services.
Ability to respond to changing business needs
SMBs often place even greater emphasis on cost savings and on
protecting business critical systems and data, since shrinking IT Business continuity preparedness
staff and budgets…
Company profitability and growth rate
Source: VMware SMB Survey
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 37 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
37. Virtualization
Enabling Always On IT
OpenScape Office LX and OpenScape Office HX
software based SMB UCC solutions allowing virtualization services
Benefits and Motivation of virtualized environments
Reduction of physical Server-Parks -> HW costs, Space
Re-organization due to server rank-growth (server farms got out hand)
Need of Centralized Management due to high number of applications
Enhanced reliability
Ease of Data Backup and Restore
Scalability
Monitoring OpenScape Office LX/HX
Re-use of old OS systems in a virtual environment supports virtualization
with
Green IT aspects (One Server needs less power)
Reduced Service Hours
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 38 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
38. OpenScape Office
Survivability options
OpenScape Office Survivability – It is your choice
High Availability Server HW MX failover - survivability VMware – High availability
Dedicated Standard Industry Server OpenScape Office LX to MX failover Monitors and detects virtual
Redundant power supply scenario, when OpenScape Office machines for “guest OS” failures and
MX is used as gateway automatically starts virtual machines
Linux SW based redundant hard
disks (RAID) In case of LX emergency, OS IP Detects server failures automatically,
two physical HD’s recommended devices will automatically re-register using a “heartbeat” on servers
via second standby registration Restarts virtual machines almost
ECC RAM to detect and correct RAM
setting towards existing MX system instantly without human intervention
errors
Voice functionality can be used on a different physical server
during the emergency mode In case of fail over LX will restart
OpenScape Office free base immediately with existing
package extensions can be used to configuration; no further licenses
ensure availability of key people needed
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 39 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
39. Siemens Enterprise Communications
Industry Trends
Our offering
Deployment
Usage Scenarios
Best Practices
Summary
40April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 40 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
40. OpenScape Office
Networking addresses
UCC Domain Experience
Multiple networked OpenScape Office MX
OpenScape Office HX networked with HiPath 3000 V9
Mixed OpenScape Office MX, LX and HX networks
OpenScape Office LX utilizing MX gateway
OpenScape Office LX utilizing HiPath 3000 gateway
(HiPath 3000 must run on a V9 software level)
Deployment details on Extended UCC Domain
available in separate presentation
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 41 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
41. OpenScape Office Networking
Use Case – Campus
OpenScape Office Solution
Campus Scenario OpenScape Office in each office / building
Interconnected via Ethernet LAN, sharing one access
to PSTN (digital or SIP Trunk)
PSTN myPortal clients (Desktop, Outlook, Mobile, OpenStage)
myAttendant (Receptionist)
OpenStage Phones / OpenScape Personal Edition
Integrated Mobile Phones for UC Mobility
IP
MX MX
Features / Capabilities
Integrated Presence, Chat and Web Collaboration
LX
Drag & Drop Conferencing
Campus
Single company-wide directory
Central Attendant Service
Examples of a Campus deployment include: Central Visible Voicemail
Small Startup Company with two offices in a Benefits
business park
Small college campus or school Always know the availability of your team members
Existing medical clinic that is expanding the Ease of use with UC client integration on preferred device
practice and needs another building Stay within reach of your colleagues independent of device
Reduced costs with central or automated Attendant
service
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 42 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
42. OpenScape Office Networking
Use Case – Regional / National
OpenScape Office Solution
Regional/National Scenario OpenScape Office in each location (city, region)
Interconnected via ITSP or Internet, using multiple
+49 89 … PSTN
PSTN +49 30 … access to PSTN (digital or SIP Trunk)
myPortal clients (Desktop, Outlook, Mobile, OpenStage)
HiPath 3000 V9 myAttendant (Receptionist) / myAgent (Contact Center)
MX & HX OpenStage Phones / OpenScape Personal Edition
Integrated Mobile Phones for UC Mobility
Munich Berlin
ITSP/
Internet
Features / Capabilities
LX Integrated Presence and Chat
Regional/National
Network-wide Conferencing
Hamburg Single company-wide directory
Central Attendant Service
Examples of a Regional/National deployment include: Integrated Contact Center
Travel Agency with offices in different cities across
local country / region
Benefits
Car dealer who is expanding his business with a new Always know the availability of your team members
branch in the same city Ease of use with UC client integration on preferred device
Truck company who opens up a new branch in a Reduced travel costs by using integrated conferencing
different city Stay within reach of your colleagues independent of device
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 43 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
43. OpenScape Office Networking
Use Case – International
OpenScape Office Solution
International Scenario OpenScape Office in each country / office / building
Internet access (UC interworking via XMPP service)
HiPath 3000 V9
Voice Connection via public network
& HX
MX (Optional: SIP-Q networking)
myPortal clients (Desktop, Outlook, Mobile, OpenStage)
San Francisco myAttendant (Receptionist)
Hong-Kong OpenStage Phones / OpenScape Personal Edition
Features / Capabilities
Integrated Presence
LX
International Instant Messaging
Favorites Lists with Presence Visibilty
Cape Town Network-wide Conferencing
Examples of a International deployment include: (Optional: SIP-Q Networking enabling extended feature set)
A global acting Service company who has different
Partners around the world who provide the local on-
Benefits
site services See the availability of your most important contacts
A sports factory in USA with an outsourced Quick answers from business partners using Chat
manufactory in Asia Easy to use Drag&Drop Conferencing with global partners,
Holding with different companies around the globe reducing setup times and costs
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 44 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
44. OpenScape Office Networking
Use Case – HiPath 3000 as a Gateway
OpenScape Office Solution
HiPath 3000 as a Gateway OpenScape Office and HiPath 3000 in the office / building
Interconnected via Ethernet LAN to HiPath 3000 V9
(Single Gateway with access to PSTN)
PSTN For OpenScape Office MX/LX Users:
myPortal clients (Desktop, Outlook, Mobile, OpenStage)
myAttendant (Receptionist)
OpenStage Phones / OpenScape Personal Edition
Integrated Mobile Phones for UC Mobility
IP
LX
HiPath 3000 V9
Features / Capabilities
Full featured SIP-Q Voice Networking between
HiPath 3000 as a Gateway OpenScape Office MX/LX and HiPath 3000 V9
Extended carrier-access via HiPath 3000 PSTN moduls
Examples of a H3k V9 Voice Networking deployment Full featured UC for OpenScape Office MX/LX users
include:
A transport company with a big demand of existing
Benefits
analog devices and faxes
A factory where parts of the IT Infrastructure are Save HW costs and protect investment by using existing
VoIP-ready HiPath 3000 as a single gateway for carrier access
A company using their existing HiPath 3000 V9 as a Re-use existing analog devices and faxes with HiPath
single gateway and expand /modify their business 3000 V9
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 45 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
45. OpenScape Office Networking
Use Case – Network UCC with existing HiPath 3000 voice platform
OpenScape Office Solution
Network UCC with HiPath 3000 V9 OpenScape Office HX / HiPath 3000 V9 in one office
Interconnected via WAN to other MX and LX systems
MX (with access to PSTN )
For OpenScape Office MX/LX/HX Users:
myPortal clients (Desktop, Outlook, Mobile, OpenStage)
Hamburg LX myAttendant (Receptionist)
HiPath 3000 V9 OpenStage Phones / OpenScape Personal Edition
& HX Integrated Mobile Phones for UC Mobility
ITSP/ Berlin
Internet
Munich
Features / Capabilities
Full featured UCC networking between OpenScape Office
MX, LX and HX (connected to HiPath 3000 V9)
Network UCC with existing HiPath 3000 voice platform Extended carrier-access via HiPath 3000 PSTN modules
Example of networking HiPath 3000 into a Full featured UC for OpenScape Office MX/LX/HX users
UCC Domain deployment include:
Benefits
A transport company who wants to expand their
business with more employees and infrastructure Save HW costs and protect investment and keep existing
A company who is moving into a new location HiPath 3000 in fully networked UCC environments
A company using their existing HiPath 3000 V9 and Reduce infrastructure costs by using one network for voice
adding UCC to expand/modify their business and data
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 46 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
46. OpenScape Office Networking
Use Case – Social Media Integration (with XMPP*)
OpenScape Office Solution
Social Media Integration OpenScape Office in each office (Company)
Internet access (UC interworking via XMPP service)
Voice Connection via public network
Client (Contractor, Free-Lancer, partner)
Internet Access with IM Service provider (XMPP cap.)
ITSP/
Internet Voice Connection via public network
myPortal clients (Desktop, Outlook)
myAttendant (Receptionist)
MX myAgent (Contact Center Agent)
LX
Features / Capabilities
Social Media Integration
Integrated Presence
Instant Messaging
Examples of a Public XMPP deployment include: Drag & Drop Conferencing
A telecommunication company with contractors they
just work for a limited time on a project Benefits
A consulting office who works together with several Always know the availability of your team members,
free-lancers contractors, Free-Lancer and Partners
A service company with different offices with MX/LX Quick answers from business partners using Chat
and outsourced service partners for the delivery Easy to use Drag&Drop Conferencing with global partners
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 47 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
47. Siemens Enterprise Communications
Industry Trends
Our offering
Deployment
Usage Scenarios
Best Practices
Summary
48April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 48 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
48. TES Aviation Group
OpenScape Office
TES Aviation Group
provides “total engine support” – world-wide aircraft engine maintenance management services and
effective technical, commercial and logistics management for carriers’ aircraft engine portfolios
Solution Value
OpenScape Office MX – unified communications and ‘One number’ customer service with presence for all
critical data network capabilities in an easy to install employees through integration of the telephony
service application system with Microsoft Outlook
‘One number’ capability and ‘presence’ solution for Average departmental time saving of 5-10 minutes a
the needs of small and medium-sized business day through the system’s multiple voicemail recording
(SMBs) function
Full installation, staff training and technical support Reduced costs with integrated teleconferencing
solution from Siemens Enterprise Communications’ facilities
accredited Go Forward! partner, Pinnacle Group, Handheld devices integrated into daily operations
comprising system design, installation, user training
and technical support Faster and more flexible administration capabilities
Flexible foundation for future collaboration needs
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 49 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
49. Merkana Travel Agency
OpenScape Office
Merkana Travel Agency
is a reliable and competent partner throughout Germany for upmarket business and personal
travel. Because with the Merkana service oasis, your vacation starts with your booking.
Companies appreciate the individual business offerings and smooth procedures…
Solution Value
OpenScape Office MX – unified communications ‘Higher customer satisfaction thanks to better
solution with integrated OpenScape Office Contact reachability
Center service Smooth transition and fast acclimation through
SEN retailer Telefonbau Schneider, determined that intuitive PC user-interface
OpenScape Office was the ideal solution to meet all Optimized work routines, which offer opportunities to
customer requirements, requested by the business
increase earnings
travel agency.
Seamless integration in the existing infrastructure
The integrated multi-channel contact center offers
presence status information and achieves superior Investment protection, because existing phone and
first –contact resolution via all communication communication systems can still be used
channels, such as fax, e-mail and telephone. Reduced operating costs thanks to easy
administration
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 50 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
50. OpenScape Office
Why the customers like the product
“We’ve found OpenScape Office MX is straightforward and requires little
training, …. We think it’s a great product. It’s a lot less steps. It’s a lot less hassle.
Our customers are much happier,”
Serve your
customers better
Wendy Marks, IT support and LAN analyst - Member Insurance Agency.
“Especially when unforeseen events occur, customers expect prompt availability – we saw
this once again most recently when the airlines were grounded by the eruption of the
volcano in Iceland. Thanks to OpenScape Office, we were able to adjust our customer
Get more done service capacities to the situation immediately. …An indispensable advantage for all
of our business customers.”
Alexandra Beital, General Manager - Merkana Reisen GmbH & Co. KG
“OpenScape Office MX provides great value to our SMB customers because
it offers the full benefits of an end-to-end UC solution while being affordable for a
smaller business. Smart Investment
Sam Wood, VP Sales UC - Innovative Technology Group
“OpenScape Office MX fits the job better than anything else out there. It is
the best all-in-one unified communications product on the market. It meets
Serve your the centre's current needs while offering the flexibility for future requirements as
more business are attracted or call volumes increase.”
customers better
Iain Simpson, Managing Director Active Voice and Data (AV&D)
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 51 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
51. Siemens Enterprise Communications
Industry Trends
Our offering
Deployment
Usage Scenarios
Best Practices
Summary
52April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 52 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
52. OpenScape Office
What the analysts are saying
Gartner - SEN’s strong standing
SMBs across Western Europe should consider
Siemens if they are looking for an established
provider with a solid all-in-one communications
offer with virtualization capabilities.
Siemens has a long history of selling voice and
advanced communications applications, has brand
recognition, and has an impressive installed base of
SMB customers across Europe.
The OpenScape Office MX and the LX are built as
complete all-in-one UC platform with broad UC
capabilities. The newer software-based LX solution
provides Siemens with opportunities to grow
relationships with software integration companies and
new IT partners.
Siemens has a large SMB channel partner base and As of 20 July 2011
delivery capabilities across Western Europe as well Source: Gartner (July 2011)
as other geographies.
Source Gartner
Market Scope for
Rating: Positive UC/SMB in OpenScape Office
Western Europe
Strong position – 2nd year in a row
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 53 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
53. OpenScape Office
Simply the best Unified Communication and Collaboration solutions for SMBs
The most complete All-in-One UC offering for SMBs
including Voice, Presence, Conferencing, Web Collaboration,
Messaging, IM, Fax and Contact Center
The most flexible and scalable deployment
from standalone to multisite, from converged
to full IP, as appliance, on standard server and
for virtualized environments
The most innovative user experience
for PC Desktops (Windows & MAC OS),
MS Outlook & Groupware Integration,
Smartphones/Mobile, Desktop-Phones
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 54 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
54. OpenScape Office
With UCC for SMBs into the future…
OpenScape Office fits the needs of SMB customers with consistent user experience in collaboration,
social media, contact centers and mobility with flexible deployment offerings
Social Collaboration Seamless Mobility
Flexible
deployment
Contact Center Company Owner
Users
Scalable,
reliable and
Channel Partner secure
User Experience
SEN is the most trusted and credible supplier of communications worldwide,
with specifically tuned and packaged solutions for SMBs
The right and perfect choice for SMB customers
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 55 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
55. Siemens Enterprise Communications
Thank you!
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rightsrights reserved.
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2012. All reserved.
Page 56 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG isKGTrademark Licensee of Siemens AG AG
Siemens Enterprise Communications GmbH & Co. a is a Trademark Licensee of Siemens
56. Siemens Enterprise Communications
Feature details
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rightsrights reserved.
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2012. All reserved.
Page 57 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG isKGTrademark Licensee of Siemens AG AG
Siemens Enterprise Communications GmbH & Co. a is a Trademark Licensee of Siemens
57. myPortal for Outlook
Increase revenue opportunity, increase productivity
New „ribbon“ based Microsoft Outlook 2010 Plugin (32&64Bit)
Install a Click to go back
Click to go back
simple plug-in
to integrate
myPortal with
Outlook
Presence
status
automatically
Outlook Calendar Integration:
changes based
on keywords in
your calendar
A familiar,
Lower chance for missed
single view of opportunities because they
all emails, “slipped through the cracks”
faxes, etc. in
one portal
Little training required
Improved staff satisfaction
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 58 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
58. Integrated Presence
Increase productivity and satisfaction
Set presence Click to go back
Click to go back
status via your
Outlook calendar
Voicemail changes
automatically to
reflect presence
status, so external
and internal users
are presence-
aware!
Provide individual
written presence
information
See who is already
on another call
Increase productivity
Decrease phone tag
April 2012 OpenScape Office V3R3 Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Page 59 Customer Presentation Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
Editor's Notes And it is that architecture that means we can assure reduced costs, integration and interoperability…because we are the only vendor able to offer a totally open, software-based architecture…. More information from Statement of Direction below: [Slide note: from statement of direction] In answer to the challenges and to help you realize the opportunities of the Communications Tipping Point, Siemens Enterprise Communications has developed a truly open architecture. This allows enterprises to employ whichever architectural components fit their requirements. And it’s only possible because we have designed it all from the ground up to operate on standardized components running industry standard operating systems. Down to the core of its unified communications infrastructure, Siemens Enterprise Communications continues this commitment to being “open.” Our OpenScape product and service families are designed and built on a next-generation software foundation using the industry-standard SIP signalling protocol, from application processing to endpoint devices. Applications make use of the similarly dominant Service-Oriented Architecture (SOA) and web services to communicate with enterprise applications. This focus on open industry standards helps enterprises realize ROI sooner and reduce CapEx and OpEx outlay by leveraging their existing investment in infrastructure and applications. In doing so it allows companies to be based virtually anywhere, users to access any device from anywhere, and virtual enterprises to scale up or down with ease and control. Integrated wireless and wired networks merge seamlessly with cellular networks. Users move between devices and applications with ease, their communication capabilities and profiles following them from the cloud. Applications are selected by the user and easily downloaded. Communications are embedded into business processes. The business stays in motion and the cloud remains ever-present.