8. Quality management Seeking and analyzing user feedback; Reviewing operations and documenting lessons learned; Benchmarking / peer reviewing processes with other organizations. Improve Run Evaluate
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11. Examples One access point for all official statistics Web before paper New figures are released simultanously to all users Well documented data Coherence over time and between topics and media Advance release calendar
13. Organisation of the work Directors' support Dissemination Subject matter divisions IT-division
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15. Users in focus (1) - products yes yes yes Telephone Internet Internet Internet Internet Database Internet Metadata catalogue Internet Print Print Print Internet News Release Print Print Internet Print Internet Yearbook Press Public Business Re-searchers Govern-ment Users / Products