4. White Blood cells
remove and attack
anything that does not
know your password!
Your cells & organs are your immune system!
5. Your superhero team:
Macrophages , B & T
Lymphocytes, Natural Killer
Cells, Eosinophils, Bone
Marrow
They need:
Specific nutrients
A sugar-free diet supplying
adequate protein
Your superhero team
6. Antibiotics: Dangerously Abused
The Result?
Bacteria “Superstrains”
When given a choice, opt for
natural remedies and nutrients.
7. How Are You Performing?
Cold / Flu frequency
Energy Levels, Stamina (under stress)
Digestive issues
Antibiotic usage
Infections and Inflammation
Candida or Yeast infections
Today’s environment
8. Keep defense system strong.
Creating optimal health in EVERY part of the body.
12. “When we are healthy
Sugar paralyzes the
and avoid sugar, our
immune system and
protective white blood
these effects can last up
cells circle the body like
to 5 hoursprizefighters
energetic
Sugar also encourages
knocking out viruses and
the overgrowth of asame
bacteria…yet these
yeast organism (candida
protective pugilists can
albicans) which can then
be knocked unconscious
lead to gas, bloating,
by sugar.” – Robert
depression, decreased
Crayhon
energy levels, and more.
Sugar : A Recipe for Chaos
13. Every 4 grams of
sugar = 1 tsp sugar
Read your labels!
14. Propolis : Bee Resin
• Contains a rich source of
caffeic acid and apigenin –
two important compounds
that aid in immune response
• Eases childhood coughs more
efficiently than leading non-
prescription cough medicine
Raw, local honey is best.
Use alternative sweeteners as ‘transition foods”
16. Hydrogenated,
processed, rancid fats
& oils:
• Deplete vitamin A,
D, E, potassium,
zinc, selenium
• Generate
inflammatory and
oxidative reactions
Such as deep fried foods,
margarines, commercial oils
17. Wheat & Dairy
products:
• Common allergens
• Can cause the
buildup of mucous
to create an
environment where
viruses and bacteria
thrive
20. Plays a role in the production and transport of energy,
contraction and relaxation of muscles, the synthesis of
protein, and assists in the functioning of certain enzymes
in the body.
• Apples, apricots, avocados, bananas
• Green leafy vegetables such as cooked spinach and
collard greens
• Sea vegetables such as kelp
• Halibut, scallops
• Nuts & seeds
Essential Magnesium
22. Paleo Ancestors consumed
50-100 g/day
Most Americans consume
5-14 g/day
Goal is 50g/day
How Much?
23. • Superstar immune
Coconut Oil enhancing
properties:
• Antifungal
• Antibacterial
• Antiviral
• Facilitates fat loss
• Rich in lauric acid -
monolaurin =
compound found
in breast milk to
strengthen a
baby’s immunity.
• The Medium chain
fatty acid of lauric
disrupts the lipid
membrane of
offending
organisms.
24. Consume nutrient dense foods rich in vitamins & minerals
Have quality protein with every meal and snack
Reduce sugars in your diet and read your labels!
Incorporate coconut oil into your cooking
Enjoy fermented foods on a regular basis
Boosting Immunity through Food Review:
25. Wash your
hands….
Often!
Most cold and flus are
transmitted through
touch.
26. Just one night of poor sleep:
• Raises stress hormones
• Impairs immune function
• Increase appetite and cravings
• Speeds up aging
How much?
7-9 hours of high-quality sleep each night
Sleep Deep
27. Boosting Immunity
through a Healthy
Lifestyle:
• Wash hands regularly
• Get 7-9 hours of sleep
each night
• Exercise and
incorporate interval
training
• De-stress and laugh
often!
28. Vitamin, mineral and antioxidant
deficiencies have been shown
to suppress the functions of the
immune system which can
contribute to the overall
condition of one’s health.
29. “50% of people taking multivitamins are
still nutritional deficient.”
~ William Shive, University of Texas at Austin
• Biochemical Individuality
• Absorption
• Chronic Illness
• Aging
• Lifestyle
30. Vitamin D sources:
• Sunshine
• Dairy
• Fish
• Monterey mushrooms
• Supplementation
31. “What a child is doing when he puts things
in his mouth is allowing his immune
response to explore his environment”
~May Ruebush of “Dirt is Good”, Immunologist
32. If Children aren’t exposed to dirt,
bugs, bacteria early in life…bodies
will never learn to tell real threats
finding their way into kid’s
mouths, ears, nose and lungs.
Supplementation tips for Kids:
• Powders
• Liquids
• Chewable
33. Your Health is Your Wealth!
• Less absenteeism
• Better productivity
• More life satisfaction and enjoyment
34. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
35. MOJO-
7 TipsvATION
to Keep You
Motivated While
Pursuing Your Dreams
41. Focus on Be Identify Get
your willing your organized
priorities to say values .
"no" to and align
everythin your life
g else. around
what's
truly
most
importan
t to you.
50. Executive Summary
Keep it away from the ear!
Key Insights
• Bragging Bob
• Pocketability & Ease of Use
• Age Related Issues
Batman Hybrid Research (April 2011)
51. Executive Summary
Keep it away from the ear!
Recommendations
• Distance it from the
“telephony”
functionality
• Minimize “holding
while talking”
concerns
• Focus on advanced
functionality
Batman Hybrid Research (April 2011)
52. Executive Summary
The perfect in-between device
Key Insights
• Unusual size
• Productivity and
multimedia strengths
• Functionality
strengths overcome
size issues
Batman Hybrid Research (April 2011)
53. Executive Summary
The perfect in-between device
Recommendations
• Clear positioning is critical
• Educate consumers
• Communicate expanded usage scenes
Batman Hybrid Research (April 2011)
54. Background, Methodology
& Process Flow
Online survey with product evaluation + Focus
Groups – NYC (April 12th to April 14th, 2011)
Respondents screened and segmented
1 113 Bragging Bobs selected between ages of 18 and 59
Respondents complete 20-25 minute online
2 questionnaire
Comparison of various sizes in regards to personal
needs
Design and usage attributes evaluated at various sizes
5” device questions (design, usage)
5” device purchase intent, price acceptance, etc.
A short 20-25 minute follow up discussion on
3 general ideas and feelings toward the 5”
„BATMAN‟ device
28 respondents are selected and asked to
4 attend a 90min-120min Qualitative Focus Group
session
Batman Hybrid Research (April 2011)
55. Various Sizes –
Purchase Intent
4” and 4.5” smart
phones are seen as
the most desirable
Age Gender
Batman Hybrid Research (April 2011)
56. = range of
acceptable sizes
Batman Hybrid Research (April 2011)
5” Size Sensitivity
Batman Hybrid Research (April 2011)
57. Purchase intent when mixed with other sizes
Age Group
Total Up to 24 yrs 25-44 45 & older
Likely to
purchase
5” 12% 8% 13% 13%
Purchase intent when
evaluating device on its own
Age Group
Total Up to 24 yrs 25-44 45 & older
Top 3 Box 62% 62% 57% 75%
Batman Hybrid Research (April 2011)
5” Purchase Intent
Batman Hybrid Research (April 2011)
58. Functionality
driven strengths
outshine
pocketability and
size related
weaknesses.
High Neutral Low Recognition for
strengths are
(Strengths) • Thin (Weakness) consistent among
• Overall design different age
• Designed for: • Overall size groups – Easy to
• more browsing • Durability • Easy to hold recognize the
• more • Can use with product benefits.
multimedia one hand
• more gaming • Designed for
• Screen Size more talking
• Pocketablility
Batman Hybrid Research (April 2011)
5” Product Strengths
Batman Hybrid Research (April 2011)
59. Voice of the Consumer
This is for people who
Sitting in a want/need to see the
conference room whole screen - so the
- looking at a benefits outweigh the
spreadsheet with pocketability issues.
a co-worker (can
see it clearly
because screen is
big) and you're on
a conference call
at the same time -
that would be
If the specs (battery
magical to me.
life, dual core) are
as they are
described then the
strengths outweigh
the weaknesses.
Batman Hybrid Research (April 2011)
60. Product benefit recognition
among different sizes
4.5'
high scores
4'
3.5'
5.0'
low scores
7'
Looks like It would Seems like it Seems more Looks like it would Feels great in my I could hold this I could easily take I can carry this
help me become would be easy to convenient to use fit my needs hand device this device on the device with me all
more productive use than other devices comfortably for a go the time in one of
I already own long time my pockets
More important to Bragging Bobs
than other concerns
Batman Hybrid Research (April 2011)
5” Product Attributes
Batman Hybrid Research (April 2011)
61. 57%
79%
Easy texting 54%
Ease of web
77% Stands out
40%
browsing
58%
Easy to hold
Entertainment Accuracy texting while typing
73%
51%
66% 19%
Gaming Designed for
executive needs Ease of talking
Productivity
70%
44% 33%
Would fit my
eBooks Durable lifestyle
Batman Hybrid Research (April 2011)
5” Product Attributes
Batman Hybrid Research (April 2011)
62. No clear
Portrait Landscape
preference
preferred preferred
Batman Hybrid Research (April 2011)
Orientation Preference
Batman Hybrid Research (April 2011)
63. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
65. Driving the next BIG IDEA
in vehicle wash systems
The key to clean water
starts with your car
66. Introduction
We are not simply passengers holding a temporary ticket
on Planet Earth’s ride through the Galaxy.
Environmental stewardship
Preserving our precious natural
resources
Providing high-quality, cost-effective
services for sustainability within
your community
67. Test your
water
knowledge
What percentage of the earth is
covered by water?
What percentage of the world’s
water is readily available for
humans to use? Available for
human needs (1%)
Frozen (2%)
Salty Ocean (97%)
68. “It may seem like a small amount of oil and
grease generated from a charity car wash that
is deposited into a storm drain, but
collectively, these little sources add up to the
equivalent of
23 Exxon Valdez oil spills
in the continental U.S. each year,”
Steve Palmisano,
City Environmental Manager, Santa Cruz CA.
70. Building
values
Jett Express brings
higher revenues to
city than majority of
other businesses
$2-3 million
Dollar amount (in thousands)
Ad Valorem Taxes
are higher
Freestanding Business Jett Express pays an
(Restaurants & Banks)
$500,000-$1.5 million additional 1% gross
receipts tax (Most
other businesses
do not)
Avg. Small Business
Texas Corporation—
$400,000 revenues stay in
state
72. Alignment to
Mansfield’s
Goals
"The vibrancy of Mansfield is due in large part to our
responsive government and progressive infrastructure which provide
all the necessary services for a modern city.“
www.mansfieldchamber.org
With environmental
conservation of water of
premium
importance, having a
professional car wash
such as Jett Express
should be considered a
necessary service
amenity for every
modern city.
73. At Jett Express, we don't compromise on
the quality of our products & services, or
our environmental responsibility.
Our objective is to be part of the solution-
--not the pollution.
“With every car washed at Jett
Express, you can be part of the solution
too.”
74. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
76. Easily stored in wallet, purse, or
glove compartment
Easy, reliable reference for vets
Refill Reminder Ensures consistent quality care
& Chart Tab Increases owner refill compliance
Technology
Available on
Most Animal
Pharmaceuticals
Products
77. Pharmasome
Technology
Penetrates Remains on the Gradually
the skin surface of the skin released
Encapsulates Ingredients
Deeper Penetration of Ingredients
Time Released Activity
Increased Efficacy
97. Have you done
all of your
homework?
As Christian walks into the kitchen to get his
school lunch, his mother follows him into the
kitchen and asks him if he has done all his
homework from the day before.
98. Yes
Without thinking about
it, Christian lied to his
mother and said he had
done all his homework.
He knew that wasn’t
exactly true.
99. As soon as he lied, he noticed that his
trousers began to fall down.
Christian’s face grew
red from
embarrassment .
100. Christian then hears a voice say to him:
“One of the armour pieces you have on is a
Belt of Truth. It reminds you to tell the
truth always. Whenever you lie, that belt will
disappear from you, leaving you embarrassed
like you are now”
103. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
104. March 29, 2012
A Component Of Spindletop Center’s Change Training Initiative
Building Change Capability:
Leading Yourself and Others through Change
105. Change Training Initiative
To foster a culture that can adapt and thrive amid change by
developing staff who:
• Have an attitude that is open to change
• Share a commitment to the vision of Spindletop’s future
• Feel empowered to act
• Take personal responsibility
• Contribute to a culture of continuous growth and action
107. Today’s Goal:
quipToday’s Goal: Equipmindset
staff with the staff with the
to embracetransition for self andand
mindset to embrace change and a toolset to help a
them accelerate
change others
set to help them accelerate
ansition for self and others
109. At your table:
• Review the data of your assigned poster
• Prepare to present 2-3 of the most significant changes/trends
impacting Spindletop
5 minutes
110. Messaging Why we must be change capable
Individually:
Use the worksheet on page 8 to consider why Spindletop staff
must adapt to and lead change
3 minutes
At your table:
Craft a message explaining why staff must be capable of adapting
to change. Prepare to share with the large group
7 minutes
111. Personal Phases of Transition
8
Effectiveness
1 7
2
5
3
4 6
Davis & Dean
Time
1. Routine 5. Confusion/Creativity
2. Change event 6. Illumination/ Vision
3. Decline 7. Renewal
4. Letting Go 8. New routine
113. The capacity Resilience
to bounce
back after
being
subjected to
adversity or
stress …
ability to
regroup
and
rebuild
114. Activity: Self- Assessment
• Individually,
• Think about how you typically respond to change
• Complete the resilience self assessment
115. Organizational Change:
Large group discussion:
What conditions lead to successful change efforts?
Why do change efforts fail?
116. All great changes
are
changes are
“All great
preceded by chaos.”
chaos.” -
-Deepak Chopra
eceded by
Deepak Chopra
117. Communicating a Compelling Message
Past How did we get here?
Why is what we are doing now not
Present working? What must end?
Cost How will we suffer if we continue?
Future What would it look like if we improve?
BenefitsHow will we benefit if we make the change?
First Step What is the next step?
119. Stages To Sustaining Change
6 Refocusing “ I have ideas that would make it work
even better.”
5 Collaboration “ How can I coordinate efforts with
others?”
4 Consequences “ What’s the affect on performance?
Coworkers?”
3 Management “ I’m spending time just learning”
2 Personal “How will using it affect me?”
1 Informational “I would like to know more about it.”
0 Awareness “I’m not concerned.”
120. Personal
Commitment
Individually:
What are 1-2 things you
can begin doing to create a
culture of continuous
growth and action at
Spindletop?
121. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
123. Markets Served
Industrial 30%
Electronic
Assemblies 30%
Automotive 40%
124. Recharging times
Highest energy
demand
Normally lower evening
demands may be strained
when patterns of charge
initiations occur for
passenger cars
Utilities will face energy generation capacity limitations and peak demand
challenges as vehicles are recharged at different times throughout the day.
125. Future Applications
Tremendous energy density
capacity of Lithium Ion technology
• EnerDel is targeting utility
storage, transmission and load
balancing as a significant new
potential market
• Batteries are environmentally
friendly, reliable, quiet and
unobjectionable from the
community’s standpoint
• Other users, such as the military may
find this information exchange and
control to be critical for mission
specific applications
126. Improving the Life, Safety
and Capacity of Lithium-ion Batteries in
Plug-in Hybrid Electric Vehicles
Chris Mi, Ph.D
President and CTO Associate Professor
1Power Solutions, Inc. University of Michigan-Dearborn
10366 Heney Creek Place 4901 Evergreen Road
Cupertino, CA 95014 Dearborn, MI 48128 USA
chris@1powersolutions.com email: chrismi@umich.edu
Tel: (866) 620-3586 Tel: (734) 765-8321
University of Michigan-Dearborn
127. Redeploy Coils Manufacturing and Design
Capabilities to Target “Green” Initiatives Being
Spearheaded by the Federal Government
Stimulus Programs
Coils Corporate Strategy
129. Essentially, we propose to retrofit homes
with a solar/battery system.
3 Main Functions:
Illinois
• Generation of Solar Energy
• Energy storage and
time/demand-shift for
utilities
• Provide the home with a
source of backup power
Missouri
= 100 homes
130. The theory of operation and daily cycle
9 AM
• Peak ramp has been relieved
• BMS directs the solar grid array to
recharge the battery packs to their
full charge state (depending on solar
condition/availability) or as much
energy as is available from the sun
131. The theory of operation and daily cycle
6 PM
• Evening energy needs increase
• Utility can direct the solar charged
energy pack to supply a part or all
of the household needs until such
time as the stored energy is
consumed or pulled into the grid
132. The theory of operation and daily cycle
12AM (Midnight)
• Utility recharges battery pack in
preparation of 6AM ramp
133. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
141. Market Overview
• Small Wind Market Drivers Include
• Increasing demand for electricity
• Positive economics & short payback
• Drive towards clean/renewable energy
• Individual drive towards self sustaining
• Increasing range of incentives to offset
fossil fuel incentives/costs
• Key Markets include UK, US, Canada, Italy, DK
• Increasing trend towards larger Small Wind turbines
• Market expected to exceed $1 billion by 2020
142. Total wind growth over the last 20 years has increased by …
CAGR
’05 - ’10 ‘10 – ‘15
2.9%
2.7%
2.4% 20% 13%
2.1%
1.9% 53% 17%
1.6%
1.4%
1.2%
1.1%
0.9% 29% 17%
0.6% 0.7%
0.4% 0.5%
0.3% 0.3%
Total Installed GW
0.1% 0.1% 0.2% 0.2%
24% 16%
16% 11%
% Increase 27.0 25.8 33.0 37.2 32.4 35.1 28.5 25.8 18.9 23.7 22.4 20.7 19.0 19.4 19.6 14.6 13.8 13.2 12.5 12.0
Wind Powers’ Share of Total Power Market
Source: BTM Consult
MARKET – TOTAL WIND GROWTH
143. MACRO MARKET DRIVER I
2007 - 2030, electricity demand will
grow by 76% in requiring 4,800 GW
of capacity additions – almost 5X
the existing capacity
Source: EPA, DOE
145. MACRO MARKET DRIVER III
Wind Economics
Demand for wind energy driven by renewables regulations, price
competitiveness of wind energy and strong worldwide energy demand
• World demand for primary energy increased by over 4% in 2004, world petrol
Growing Energy demand by 1.5% in 2005
Consumption • Economic growth in 2000 expected to support oil demand further
(+2.2% vs. 2005 in volume terms)
• IEA estimates worldwide energy demand may double from 2002 to 2030
• Oil price more than tripled since 2001, reaching all-time high in spring 2006
with in excess of US$70/barrel
Rising Energy • Market forward curve for oil swaps implies prices at a level of US$70-75 for
Costs next three years
• Kyoto protocol supports renewable energy to help countries achieve their
targets
• Regulatory outlook worldwide positive:
Favourable • PTC in US extended until end of 2007:
Regulatory widely expected to be extended again
Environment • Supportive new renewable energy law in China
• European Parliament reiterates position on renewable energy targets
(20% by 2020)
Source: Goldman Sachs Commodity Research, Bundesverband Wind Energie, Merrill Lynch Commodities Research
146. MACRO MARKET DRIVER III
Wind Economics
Generation Cost in €/MWh
Photovoltaic
Growing Energy Solar Thermal
Consumption Conv. Gas/Oil CC
Biomass
Advanced Gas/Oil CC
Rising Energy Wind
Costs IGCC - Coal
Geothermal
Favourable Conv. Hydro
Regulatory Advanced Nuclear
Environment 0 50 100 150 200 250
€/MWh
Source: Goldman Sachs Commodity Research, Bundesverband Wind Energie, Merrill Lynch Commodities Research
147. The Small Wind Market
Less than 100 kW – fastest growing sector
Includes:
Micro: Less than 1 kW
Residential: 1 to 15 kW Gaia-Wind
Light Commercial: 16 to 100 kW
$200m+ in global sales (2010)
Projected growth through 2020 = 20% pa
$1 billion plus market by 2020**
Total Global Home/Farm Potential–2020: 160m*
The BWEA projects more than 12,000 units of small turbines to be
deployed in Britain next year after about 3,500 units were installed last
year UK market grew 70% in 2010.
*Does not include SMBs **AWEA, PMG
148. We produce more energy at useful wind speed!
COMPETITIVE ADVANTAGE
best energy
production
frequent
Wind speed distribution wind speeds
high power
Gaia wind 11kW - 20
1400
Westwind 20kW - 18
Proven 15kW 1200
- 16
Evance 5kW - 14
1000
Distribution, hr/yr
- 12
Power, kW
800
- 10
600 - 8
- 6
400
- 4
200 - 2
0 | | | | |
- 0
0 5 10 15 20
Wind, m/s
149. SMALL WIND IN GLOBAL MARKETS
The U.S. continues to comprise approximately half the global
market, which, according to a 2010 AWEA survey, grew by at
least 42.5 MW (10%) and more than 21,000 units in
the past year.
150. SMALL WIND IN GLOBAL MARKETS
Polish National Renewable Energy Action Plan (NREAP) adopted by the
Polish Government on 7th Dec. 2010 as the formal step for the
fulfillment of the EU Directive 2009/28/EC on the promotion of the use
of energy from renewable sources, considers small wind turbines as the
separate important category in total national green energy balance by
2020.
The Government proposed
that 550MW of small wind
turbines would be installed
in Poland by 2020, which
states the equivalent of
approximately 100
thousands individual
installations. The expected
scale of investment in Polish
small wind energy sector
amounts to over $2.1 billion
by 2020.
151. SMALL WIND IN GLOBAL MARKETS
Despite economic conditions, yearly sales for small wind energy
systems in Canada have increased by 55 percent over the past
two years, according to a new market study conducted for the
Canadian Wind Energy Association
(CanWEA).
152. Johnnie Andringa, MD
TEAM – EXPERIENCED MANAGEMENT
• Founded Specialist Engineering firm, Mecal in 1989.
• Sold majority in 2001 when company did €5m sales and
€1m profit
• Worked closely with Wind Turbine manufactures
• 2003 became Business Development Manager for
Proven Energy (small wind turbines) and achieved 4-
fold sales increase in 2.5 years
• Acquired Gaia-Wind from Danish owners in 2006
Hans Ole Loerup, Director
• 25 year career with BP (UK) and Amoco (US) roles
in Operations, Engineering & R&D
• Supply chain and producing asset management
expert.
• Proven track records building out successful
global businesses
Anton de Roest, Chairman • Managing director Gaia-Wind AS and supply
• Director MECAL chain manager
• Transformed technical consultancy into company
based on products, consultancy, IP
• 15 M€ turnover, 50% Asia, 35% EU, 15% US
• Non Executive director at Gaia-Wind
153. •Management funding to date for
Funding acquiring company & first 3 years
start-up losses; this established
Gaia-Wind as a UK high growth
UK leader and break even business
•Customer deposits (20-25% at
order) and bank credit facilities
•Raising £2m funding to supply rapid
market growth, increase production
capability, and increase
marketing, sales, and geographic
expansion.
157. Exploding health care costs
50 million uninsured
Lack of price transparency
$400 million Rx market
Non-insureds at risk for massively over-paying for Rx
159. Technology &
industry know-how
Market transparency
& consumer
empowerment
RxCut leads the way in
containing
exploding Rx Costs
160. • Purchase ANY FDA
approved drug
• Includes cancer drugs
• Up to 95% off retail
pricing!
161. Patients
1 2 3
uninsured under- insured
insured
No health care Limited 210,000,000
This group is being
coverage at all Benefits, No Americans with
disadvantaged by
& no pharmacy have to pay
Both groups Prescription full coverage &
the same entities
benefits PRICING at the High
RETAIL Plan, a pharmacy
(50 Million or 16.3% – that were created to
Deductibles, Se
pharmacy for their prescription
source US Dept. of H&HS) help them… PBM’s
prescription drugs in donut
niors plan
hole
162. How PBM’s operate
• PBM’s are 3rd party administrators
– Authorize all Rx transactions
– Keep electronic records
• 3 largest PBM’s are Medco, Caremark-CVS
and Express- Scripts
– Make up 86% of the insured market.
– Large purchasing power
• Negotiate prices with insurance plan managers and pharmacies in
order to maximize their spread
Last year, the ‘Big Three’ generated over $80 billion of
non-disclosed revenue making an average of $35.00 –
(65%) gross profit on each prescription transaction!
163. The mechanics of the
RxCut card
Front: With routing info
Your
organization
here
Back: With instructions
Our card rides the
same tracks as all
the PBM’s
(100% System-compatible)
164. Like any insurance card…..only better
These tracks allow us to stay clear of PBM
pricing, saving consumers substantially.
165. Accepted at over
64,000
Pharmacies!!
RxCut
Co-Payment Cash Price
Discount Price
166. RxCut Drug Search Engine…Powered by
WAL-MART PHARMACY
CLAXTON COLE PHARMACY 1569 NORTH EXPRESSWAY
131 W TAYLOR ST GRIFFIN, GA 30223
GRIFFIN, GA 30223 Distance: 2.52 Miles
Phone: (770) 227-2428 Total cost for all medications: $7.84
Distance: 0.07 Miles
Total cost for all medications: $7.75 RITE AID PHARMACY 11765
1655 ZEBULON ROAD
HOBBS PHARMACY AND GIFTS GRIFFIN, GA 30223
220 W COLLEGE ST Distance: 3.21 Miles
SUITE D Total cost for all medications: $11.06
GRIFFIN, GA 30224
Phone: (770) 228-2788 CVS PHARMACY
Distance: 0.19 Miles 736 SOUTH HILL STREET
Total cost for all medications: $7.75 GRIFFIN, GA 30224
Distance: 0.69 Miles
U SAVE IT PHARMACY Total cost for all medications: $13.41
330 E SOLOMON ST
GRIFFIN, GA 30223-3316 WALGREENS #10632
Phone: (770) 227-7772 1602 N EXPRESSWAY
Distance: 0.29 Miles GRIFFIN, GA 30223
Total cost for all medications: $7.75 Distance: 1.53 Miles
Total cost for all medications: $13.71
167. The motivations for affiliation are
very diverse – the cause is
always good!
169. Why affiliate with RxCut?
• Help patients with
Raise funds
• rising Rx costs
Create goodwill
• Create goodwill
Help public
Associations
Individuals Clubs
Corporations
Medical Civic
Providers Organizations
Churches, Syna
gogues
Create goodwill
• Create goodwill
Promote brand/company
• Offer free healthcare
benefit to staff
170. Are you ready to kick-start a fundraising machine that will earn
your organization residual income for year to come and help
families save money on their Rx?
Call now so we can set you up with a revenue agreement
and all of the tools in no time.
Healthcare Savings Alliance
800-505-1326 ext. 14 (Ask for Ben)
Best time to call: 9am-6pm Eastern
171. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
172. Presented by Debo Adesokan, Portal Architect
AGPU Portal Integration Strategy
Enterprise Portal Delivery Roadmap for AGPU
173. Select a Language:
User ID: JohnSmith
Password: ********
Sign In
Type in
User ID and Links to AGPU Sections
Password Your Ongoing Development
Leadership Development Offerings
Career Dev & Assessment Center
Learning Communities
173
174. Portal Delivery for Phase 1 –
July 11 and Future State
Implementation Strategy : Release Strategy:
Phased approach Provide significant
enhancement to
application with each
release
Timeline: 18months
174
176. Branding
ELM delivered
APGU Content
pagelet
Personalized
welcome
Links to AGPU Sections
Your Ongoing Development
Leadership Development Offerings
Career Dev & Assessment Center
Learning Communities
OBIEE
Analytics
176
177. Click on Your
Ongoing
Links to AGPU Sections
Development
Your Ongoing Development
Leadership Development Offerings
Career Dev & Assessment Center
Learning Communities
177
179. Click on Leadership
Links to AGPU Sections
Development
Your Ongoing Development Offerings
Leadership Development Offerings
Career Dev & Assessment Center
Learning Communities
179
181. Links to AGPU Sections Click on Career Dev &
Your Ongoing Development Assessment Center
Leadership Development Offerings
Career Dev & Assessment Center
Learning Communities
181
184. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
185. Powerful Sales Strategies
How to Increase Your Bookings & Sales Overnight
with ZERO COST Strategies
With Jill Groves, Salon Sales Extraordinaire
186. Powerful Sales Strategy
USING THE HUMBLE
PHONE TO MAKE SALES
IT’S SHOCKING BUT TRUE…
What you and your staff don’t know
about answering the phone could be
costing you hundreds of thousands of
dollars…
…and permanently damaging your salon.
Changes that will make you money
191. Powerful Sales Strategy #4
Ask the client’s name
“Can I ask what your name is please?”
Changes that will make you money
192. TIME TO TAKE ACTION!
These strategies can literally increase
your bookings and sales overnight…
… so book a team meeting tomorrow!
Changes that will make you money
193. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
194. “How To Increase The Born
Men’s Business In The Next
Six Months”
…Cause If It Don’t Make Dollars, It Don’t Make Sense.
195.
196.
197.
198.
199.
200.
201.
202.
203.
204. The Born Identity
• Innovation
• Fashion
• Image
Handcrafted Fashion
Comfort Footwear
206. The Retail Apocalypse!
The 2009 Economy Tsunami wiped out the retail business
and took it from being in a rut straight into a grave.
2,639 General Motors 38 Bruno's
960 Blockbuster 34 Bachrach
789 Chrysler 32 Big 10 Tires
567 Circuit City 30 Jo-Ann Stores
461 KB Toys 29 Basha's Supermarket
365 Ritz Camera 29 Ruehl (Abercrombie & Fitch)
273 Starbucks 28 Kmart
287 Goody's 28 Yankee Candle
240 Jones Apparel Group („09 & „10) 26 Cost Plus
207. Born Men’s Spring 2009
Men’s 2009 Challenges
• Sandals Looked
Heavy
• No Freshness in
Styles
• Price Driven Market
• No Leather Sandal
Business
209. Pattern Performance Overview
Blast
Waid Andre
Andre Toledo Dare
Keaton Andre Waid
Peter Gardener Ganz
Seneca Trail
Bowie
Seneca
Toledo
Seneca Hans
Dare Toledo Banks
Hamlin Hans Hughes
Gardener Banks
Andre Hughes
Willis
211. The New Buying Behavior
Retailers will buy in three ways
212. The Numbers
• Men’s pairs on order for spring 2009
Category Pairs %
Sandals 53,868 52.1
Shoes 49,414 47.8
Boots 134 .1
Total 103,406 100.0
• Men’s pairs on order for spring 2010
Category Pairs %
Sandals 29,307 36.5
Shoes 47,806 59.6
Boots 3,161 3.9
Total 80,274 100.0
217. Mobile overview
Why Mobile?
• Marketing directly to mobile phone subscribers
represents the single greatest one-to-one customer
engagement opportunity in the history of
marketing
218. The significant size of the opportunity
There are currently
over 260 million mobile
phone subscribers in
the US….
…and 3.5 billion
worldwide
219. Almost half the planet has a
mobile phone today, and that number is
predicted to reach close to 100% as early
as 2013.
220. The mobile channel is highly measurable
• Tracking & Reporting
• Analytics & Performance
221. 45 million US ‘Smartphone’ Users –
comScore study
comScore released its February market share data for the US. Smartphone penetration
is now 19%, with 45 million total smartphones now active in the US. Google’s share
jumped to 9%; however, RIM continues to lead with 42% market share.
226. Cloud Computing: State & Local Government Perspective
Focus and
Cloud can 2011 is the
tactics make
work in breakout
all the
government year
difference
“They get it.” “Get Ready.” “How to win.”
228. “Cloud computing
has a number of
advantages, including
Aneesh Chopra
reduced cost, increased
Chief Technology Officer storage, higher levels of
United States of America automation, increased
flexibility, and higher levels
of employee mobility.”
(During Testimony
Before the US Senate)
229. Cloud Cuts Costs
• Switch Capitol to Operating Costs
• Cut mairt and support
Not sure about
second bullet • Remove reliance on outdated
technologies
• Cut power consumption
(biggest cost)
• Better adaptability
230. Ken Theis sees the light!
“Cloud computing,
in totality, has gone from this
big buzzword that meant
Ken Theis
nothing to a discussion of
Former State CIO true value and a strategic
Michigan analysis of when to use
commercially provided clouds
versus your own private
cloud.”
231. My Mother Knew This Before Ken Theis
“The sun is already there,
it is I who must come from
behind the clouds.”
-John’s Mom
234. Know Your Customer: Not One Size Fits All
Capital
Large Enterprise Tends to Private Cloud Purchased as Purchase, Unbund
led HW & SW
Community Government to
Cloud (Share from Government MOU
Large Enterprise Tends to Purchased as
another - Memorandum of
government) Understanding
Online, Purchase
Public Cards Little
Small Enterprise Tends to Purchased as Negotiation, State
Cloud, SaaS
Contracts
235. April 8, 2011
Orlando, Florida
Cloud Computing: Adoption, Opportunities, and Strategies
Public Sector Market Briefing
236. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
243. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
244.
245.
246. It’s hard to deliver room
service or make beds with a
click.
But hotels are experimenting with
plenty of other ways to improve
service and connect with
employees and customers using
social media.
249. Hotel opened in 1994
483 rooms, 44 floors
Luxury hotel, part of the
Ritz-Carlton chains
Strong values and
discipline that allows for a
luxury service delivery
250. “The Ritz-Carlton is a place where genuine care and
comfort of our guests is our highest mission.
We pledge to provide the finest personal service and
facilities for our guests who will always enjoy
warm, relaxed, yet refined ambience.
The Ritz-Carlton experience enlivens the senses, instills well-
being and fulfills even the unexpressed wished and need of out
guests.”
251. At the Ritz-Carlton, our Ladies and Gentlemen
are the most important resources in our service
commitment to our guests.
By applying the principles of
trust, honesty, respect, integrity and
commitment, we nurture and maximize talent
to the benefit of each individual and the
company.
The Ritz-Carlton fosters a work environment
where diversity is valued, quality of life is
enhanced, individual aspirations are fulfilled and
the Ritz-Carlton Mystique is strengthened.
252. Warm and sincere greeting.
Anticipation and fulfillment of
guest’s needs.
Fond farewell.
254. Innovative services like:
Continuous guests feedback
Structured questionnaires “just in time”
Service recovery
255. Who is our audience for the 4
initiative?
Which area of business does
it involve?
256. Gallup is a market research study of customer satisfaction
and quality, conducted by an external company for the
Hotel Arts.
The service quality objectives are set by management and
the last results obtained
are shown in the
15 minute meeting.
257. What kind of tools and
technologies we plan to use? 4
258. Impact: Operational improvement
What: Some key operational information will be available on the community to
all the employees.
How: The community will be accessible from any internet device in loco and
remotely
Example: Information on employee shifts will be available on the community.
Each employee will be able to check his/her shifts, who’s in his shift and will be
allowed to make changes through the platform
259. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
260.
261. • Missed deadlines
• Broken promises
• Quality of work
may not be up
to standard
262. Relationships with
colleagues can become
strained and tense.
“A stressful work environment”
or “a poor relationship with
a boss or fellow workers”
is often stated as a top reason
for high labor turnover.
263.
264. • Missed deadlines
• Broken promises
• Quality of work may not be
up to standard
275. Time seems to be like land –
God’s not making any more of it!
276. …not having
…not having
enough quality
enough hours
time with our
in the day…
loved ones…
I just don’t
have time
today to……
277. No-one has ever found the LAST
page of the internet so quit trying
278. • More communication
tools than ever
TTYL
GR82C
• Effectively U
communicate less
279. Just this
report…
Just this
Just this
email…
presentation
to finish…
Meant to bring us more leisure time, but
we’re working harder and longer than ever
283. Albert Einstein said:
“The definition of insanity is
when we keep doing the same
thing over and over and
expect different results.”
284. First look at how you
perceive the situation or
the person.
If your PERCEPTION is that you cannot DO
anything at all about your ability to manage your
time would you DO anything differently or be
open to new ways of DOING things?
285. ABSOLUTELY!
Likewise, if you have a negative PERCEPTION
of someone at work and as a result this has
created a poor relationship between you as
colleagues – do you think you would have time
management challenges with this person?
286. Remember, when it
comes to the effective
use of our time there are
essentially two types of
time management
challenges facing us –
how we work with
people and how we
work with processes.
287. Do you secretly
wish for think
Do you everyone
to see the world
you are perfect
how everyone
and you see it
and in doing so
else is not?
the world of work
would be a much
better place??
289. It’s as if we are prisoners
in our own mind and
there’s nothing we
believe we can do that
works with the other
person and/or that
process, system or
procedure.
290. “Whether you think you can
or think you can‟t,
you‟re probably right!”
Henry Ford
291. So keep this in mind as you focus
on trying to “get it all done”.
292. …We must ask our
self how we see
the situation first.
If we are unsatisfied with our results
in any aspect of our life….
293.
294. Interestingly, we can’t
have one without the
other – people will not
trust us at work if we are
just a good person but
incompetent!
Likewise it won’t work if
you are a competent
gossiper, competently
lazy or competently
negative!
295. Now let us
consider a
process, system
or procedure that
is inefficient and
wastes your
time.
296. Nutrition Presentation Health Care Presentation (Rx Cut)
Women’s Motivational Speaker Web Portal Demonstration
Technology Presentation Beauty Salon Sales
Eco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)
Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)
Bible School Presentation Cloud Computing Presentation (Oracle)
War Veteran Integration Template
Leadership/Training Presentation (Easter Seals)
Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)
Nutrition Presentation Time Management Presentation
Environment Presentation (Gaia Wind) Goal Setting Presentation
Presentation Menu
299. Introducing Pam Cramer
• Principal individual of the PMC
Group Communications Firm
• Experienced executive coach for
many physicians
• Involved in organized medicine
as a background support person
• Certified in image management
300. Goals are the foundation of success of
course and we don't even think about
establishing goals until we get to a
certain place in our lives.
For some people it occurs earlier than
others.
302. He and his wife set goals for themselves, for their careers, for what they
wanted to obtain and achieve in their in their lives.
They wrote down all their goals and
they put it in a drawer in their dining
room credenza.
Every month they would sit down at
the dining room table and pull out
their goals and tweak them.
303. We all have goals.
Infants: fed, sheltered, loved
Preadolescents and adolescents:
Popular, get an education, be good
in sports
College: get a career
305. Everybody has goals whether or not they
realize it.
• We’re very intentional about our goals. We accept them in a
way that helps us achieve them.
• One of my first questions was why it is important to have
goals, and I think you touched on that a little bit.
• Why do you think it is so important for people to have
intentional goals rather than goals that lead them through
life?
Hinweis der Redaktion
Slide:Protection.Your cells and organs are your immune system!(photo of a computer password or something along these lines – to talk about how each person is unique and requires their own ‘password’ to protect it from anything foreign)E.g. White Blood cells remove and attack anything that does not know your password
Slide:(An orchestra working in concert)Your superhero team:Macrophages , B & T Lymphocytes, Natural Killer Cells, Eosinophils, Bone MarrowThey need:Specific nutrientsA sugar-free diet supplying adequate protein
Slide:Antibiotics: Dangerously AbusedThe Result? Bacteria “Superstrains.”When given a choice, opt for natural remedies and nutrients
Slide: (have these be check boxes)How Are You Performing?Cold / Flu frequencyEnergy Levels, Stamina (under stress)Digestive issuesAntibiotic usageInfections and InflammationCandida or Yeast infectionsToday’s environment
Slide:Photo: house / or frame of house(talk about building a stronger house/body)Keep defense system strong.Creating optimal health in EVERY part of the body
Slide:Diet is essential!Most of your immune system resides in the digestive system.
Slide:Sugar : A Recipe for Chaos“When we are healthy and avoid sugar, our protective white blood cells circle the body like energetic prizefighters knocking out viruses and bacteria…yet these same protective pugilists can be knocked unconscious by sugar.” – Robert CrayhonSugar paralyzes the immune system and these effects can last up to 5 hoursSugar also encourages the overgrowth of a yeast organism (candida albicans) which can then lead to gas, bloating, depression, decreased energy levels, and more.
Slide:Sugar : A Recipe for Chaos“When we are healthy and avoid sugar, our protective white blood cells circle the body like energetic prizefighters knocking out viruses and bacteria…yet these same protective pugilists can be knocked unconscious by sugar.” – Robert CrayhonSugar paralyzes the immune system and these effects can last up to 5 hoursSugar also encourages the overgrowth of a yeast organism (candida albicans) which can then lead to gas, bloating, depression, decreased energy levels, and more.
Slide:(picture of an ingredient label w/ 25+ grams sugar)Read your labels!Every 4 grams of sugar = 1 tsp sugar
Slide:Use alternative sweeteners as ‘transition foods”Propolis : Bee ResinContains a rich source of caffeic acid and apigenin – two important compounds that aid in immune responseEases childhood coughs more efficiently than leading non-prescription cough medicineRaw, local honey is best
Slide:Goal = balance blood sugar by opting for a low glycemic load
Slide:Hydrogenated, processed, rancid fats and oilsSuch as deep fried foods, margarines, commercial oilsDepletes vitamin A, D, E, potassium, zinc, seleniumGenerates inflammatory and oxidative reactions
Slide:Wheat and Dairy productscommon allergens Can cause the buildup of mucous to create an environment where viruses and bacteria thrive
Slide:Essential MagnesiumPlays a role in the production and transport of energy, contraction and relaxation of muscles, the synthesis of protein, and assists in the functioning of certain enzymes in the body.Apples, apricots, avocados, bananasGreen leafy vegetables such as cooked spinach and collard greensSea vegetables such as kelpHalibut, scallopsNuts & seeds
Slide:Fiber helpsReduce pathogenic bacteria growthCleanses toxins from your colon
Coconut Oil Superstar immune enhancing properties:AntifungalAntibacterialAntiviralFacilitates fat loss
Boosting Immunity through Food Review:Consume nutrient dense foods rich in vitamins & mineralsHave quality protein with every meal and snackReduce sugars in your diet and read your labels!Incorporate coconut oil into your cookingEnjoy fermented foods on a regular basis
Wash your hands….Often!Most cold and flus are transmitted through touch.
Sleep DeepJust one night of poor sleep:Raises stress hormonesImpairs immune functionIncrease appetite and cravingsSpeeds up agingHow much?7-9 hours of high-quality sleep each night
Slide:Boosting Immunity through a Healthy Lifestyle:Wash hands regularlyGet 7-9 hours of sleep each nightExercise and incorporate interval trainingDe-stress and laugh often!
Slide:Your Health is Your Wealth!Less absenteeismBetter productivity More life satisfaction and enjoyment(Another picture of a house? and or a healthy person? to bring everything back full circle)
While we are on our journey , you have to make sure that you are looking at what works BEST for you and find the balance. Who has found their MOJO?
Animated picture list with color text tabs(Intermediate)To reproduce the SmartArt effects on this page, do the following:On the Home tab, in the Slides group, click Layout, and then click Blank. On the Insert tab, in the Illustrations group, click SmartArt.In the Choose a SmartArt Graphic dialog box, in the left pane, click List. In the List pane, double-click Horizontal Picture List (fifth row, second option from the left) to insert the graphic into the slide. Press and hold CTRL, and select the picture placeholder and text shape (top and bottom shape) in one of the objects. Under SmartArt Tools,on the Design tab, in the Create Graphic group, click Add Shape, and then click Add Shape After. Repeat this process one more time for a total of five picture placeholders and text shapes. Select the graphic. Under SmartArt Tools, on the Format tab, click Size, and then do the following:In the Height box, enter 4.44”.In the Width box, enter 9.25”.Under SmartArt Tools, on the Format tab, click Arrange, click Align, and then do the following:Click Align to Slide.Click Align Middle. Click Align Center. Select the graphic, and then click one of the arrows on the left border. In the Type your text here dialog box, enter text.Press and hold CTRL, and then select all five text boxes in the graphic. On the Home tab, in the Font group, select Corbel from the Font list,and then enter 22 in the Font Size box.Select the graphic. Under SmartArtTools, on the Design tab, in the SmartArtStyles group, do the following: Click ChangeColors, and then under Colorful click Colorful Range – Accent Colors 2 to 3 (second option from the left).Click More, and then under Best Match for Document click Moderate Effect (fourth option from the left).Select the rounded rectangle at the top of the graphic. Under SmartArtTools, on the Format tab, in the ShapeStyles group, click the arrow next to ShapeFill, and then under Theme Colors click White, Background 1, Darker 35% (fifth row, first option from the left).Click each of the five picture placeholders in the SmartArt graphic, select a picture, and then click Insert.To reproduce the animation effects on this slide, do the following:On the Animations tab, in the Advanced Animations group, click Animation Pane.On the slide, select the graphic. On the Animations tab, in the Animation group, click the More arrow at the Effects Gallery and under Entrance, click Float In.In the Animation group, click Effect Options, and under Sequence, click One by One. In the Timing group, in the Duration list, click 01.00.In the Animation Pane, click the double-arrow below the animation effect to expand the list of effects, then do the following to modify the list of effects:Select the first animation effect, and then do the following:On the Animations tab, in the Animation group, click the More arrow at the Effects Gallery and then click More Entrance Effects. In the Change Entrance Effects dialog box, under Moderate, click Basic Zoom.Click Effect Options, and under Zoom, click Out Slightly. In the Timing group, in the Start list, select With Previous.Also in the Timing group, in the Duration list, click 01.00.Press and hold CTRL, select the third, fifth, seventh, ninth, and 11th animation effects (effects for the text shapes), and then do the following:On the Animations tab, in the Animation group, click the More arrow at the Effects Gallery and then click More Entrance Effects. In the Change Entrance Effects dialog box, under Basic, click Peek In, and then click OK. In the Animation group, click Effect Options, and under Direction, click From Top.In the Timing group, in the Duration list, click 01.00.Press and hold CTRL, select the second, fourth, sixth, eighth, and 10th animation effects (effects for the pictures). In the Timing group, in the Start list, select After Previous.To reproduce the background effects on this slide, do the following:Right-click the slide background area, and then click Format Background. In the Format Background dialog box, click Fill in the left pane, select Gradient fill in the Fill pane, and then do the following:In the Type list, select Linear.Click the button next to Direction, and then click Linear Down (first row, second option from the left).Under Gradient stops, click Add gradient stop or Remove gradient stop until two stops appear on the slider, then customize the gradient stops as follows:Select the first stop in the slider, and then do the following:In the Position box, enter 0%.Click the button next to Color, click More Colors, and then in the Colors dialog box, on the Custom tab, enter values for Red: 130, Green: 126, and Blue: 102.Select the last stop on the slider, and then do the following: In the Position box, enter 71%.Click the button next to Color, and then click Black, Text 1 (first row, second option from the left).
Key InsightsIt is difficult for “Bragging Bob” types to look at the 5” device as aphone – the idea of an ultra-portable, productivity and entertainment hub is still very appealing. Along with size and its unusual aspect ratio, concerns of “poketability” and “ease of use while talking” are heightened. Bragging bob” types and those older (experiencing aging related issues i.e. eye sight) understand the benefits of bigger screen so they are torn between functionality and practicality
RecommendationsIt will be critical to distance it from the “telephony” functionality or any phone imagery as this will play directly into the product’s perceived weaknesses. Minimize “holding while talking” concerns by emphasizing its superior text based communications and hands-free / speakerphone / video calling experience.Focus on advanced functionality of the tablet like device that they would "learn to adapt"
Unusual size leads to uncertain usage scenes. Tablet-like positioning brings much needed productivity and advanced multimedia strengths to the table. Most believe that they will be able to utilize more “smart” features with a larger screen (increased ease of typing and viewing will lead to using other features i.e. reading, multimedia viewing and gaming)Pocketability and “not easy to use with one hand” can be overcome with functionality strengths
Clear positioning is critical – must be positioned as a tablet that can also make phone calls. Focus on key tablet-like functionalities and advanced specs to educate consumers of it’s relative size benefits.Communicate and educate its expanded usage scenes compared to current smartphone offering (show tablet-like functionality) and carrying scenes (in a jacket pocket rather than pants pocket)
Understand market demand, consumer interest and acceptance of a new 5” deviceQuantitative online survey + Focus Groups
In a relative comparison, the majority of respondents opted for the 4” or 4.5” device sizes.5” unusual aspect ration blurred the lines between a tablet and a smartphoneYounger respondents (less productivity driven than their older counterparts) opt for mid sized devices.Males, being less concerned with issues of pocketability and ease of holding the device, prefer larger phones.
Though considered too big to be a phone, size is generally acceptable5” device is well within the range of acceptable sizes and ¼ initially believe it fits their needs well
Educating consumers on key features and benefits is an important part of helping drive acceptabilityAcceptance is even greater among older Bragging Bobs
Though not considered a viable phone replacement from a pocketability perspective,the ‘tablet’ features and possibilities help drive positive sentiment.
Bragging Bobs understand and accept the trade off of functionality over sizeInitial impression can be changed with fully understanding the benefits.
Evaluated on its own – device scores highest on ‘functional’ attributesBragging Bobs understand and accept the trade off of functionality over sizeInitial impression can be changed with fully understanding the benefits.
Split between desired usage in portrait vs. landscape mode is equally divided with no real gender or age group differences.
A new era of discovery is about to begin...“Jett Express Car Wash was founded by an innovative long term professional car wash operator. Today there are numerous Jett Express locations offering exceptional selection, value and quality car wash packages. We are proud of this heritage and as we grow we will continue to offer the best service at the best price. Look for a Jett Express coming soon to your world!
Innovative counter displays Showcases twelve 4-ounce scented body sprays or shampoos Three amazing fragrances:Cucumber Melon Sun Ripened Raspberry Sweet PeaLow barrier of entryConvenient size and built- in counter-top displays Drives traffic back to the clin
There was little boy called Christian, (Picture of a little boy, age 5) (picture in a frame)
One day as he was about to go to bed, his mother got ready to read a bedtime story to him as she usually did. (Mother getting Christian tucked into bed, ready for his bedtime story)
One day as he was about to go to bed, his mother got ready to read a bedtime story to him as she usually did. (Mother getting Christian tucked into bed, ready for his bedtime story)However on this night, instead of reading him a story from his book of Classic Bedtime Stories, she read him a story from the Bible (Mother reading a Bible to Christian)(close up to book)
The story was about how Jesus was killed by bad men for our sins (Jesus on the cross)
After mum finished the story and kissed him goodnight, Christian could not go to sleep. He kept thinking about King Jesus (Christian lying in bed with the image of Jesus on the cross in his mind)
Christian decides to get out of bed and to pray that God forgives his sins. He then asked Jesus to be his friend and superhero. At that point, Christian became born again. (Christian kneeling by his bedside, praying)
The following morning, Christian gets ready to go to school.
As Christian walks into the kitchen to get his school lunch, his mother follows him into the kitchen and asks him if he has done all his homework from the day before.Without thinking about it, Christian lied to his mother and said he had done all his homework. He knew that wasn’t exactly true.
As Christian walks into the kitchen to get his school lunch, his mother follows him into the kitchen and asks him if he has done all his homework from the day before.Without thinking about it, Christian lied to his mother and said he had done all his homework. He knew that wasn’t exactly true.
As soon as he lied, he noticed that his trousers began to fall downChristian’s face grew red from embarrassment (face turns red)Christian then hears a voice say to him (close up) “One of the armour pieces you have on is a Belt of Truth. It reminds you to tell the truth always. Whenever you lie, that belt will disappear from you, leaving you embarrassed like you are now”
As soon as he lied, he noticed that his trousers began to fall downChristian’s face grew red from embarrassment (face turns red)Christian then hears a voice say to him (close up) “One of the armour pieces you have on is a Belt of Truth. It reminds you to tell the truth always. Whenever you lie, that belt will disappear from you, leaving you embarrassed like you are now”
Christian quickly decides to apologise and tell the truthHis mother forgives him, pats him on the back and waves goodbye to him as he leaves for school.
Christian quickly decides to apologise and tell the truthHis mother forgives himand waves goodbye to him as he leaves for school.
Post
Routine: Life as usual,predictableOld patterns, beliefs invalid, Unexpected by the change, timing, scope impact, “why me?”, shockParalysis, immobility, anger, blame, anxiety, exhausion, block new informationWhat is lost is let go, end of denial, futile hanging on, take responsibility for future and past interprestations.Inevitability follows letting go. Mind is open, possibility, opportunity, imagination is freed. Time in the valley varies.Moment of insight, breakthrough, Trust your mind, instincts, gut feel, intuitionRenewal – New systems, policies, rules plans, behaviors, feelings, new sense of self, old ways don’t work, old ties are weak, new leaders emerge, increased independence, resiliance, excitementOriginal vision is refined, be ready for next transition, new routine. Elisabeth Kubler-RossShockDenial and isolationAnger and rageDepressionBargainingAcceptanceDecathexis
Channels: What are the communication methods?Audience: Who will benefit the most? Who’s a risk?
Change will sustain when the new structures and processes begin to alter the context and environment.
Note- when you number is known (500 – 1000?) remove or add house icons accordingly
Next slide:Julie: I don’t want any copy describing Cathy, only her name “Capable Cathy” and then a really good picture/caricature of a stressed-out woman, overweight, hair a little messy, juggling many things at onceCapable Cathy: runs a non-profit. She is good at what she does and everyone loves her. She helped the organization raise $1 million since she became the director. She works about 70 hours a week and goes into to work sometimes on her day off. Comes home exhausted and depleted. Binges in front of the TV til 2 just to recover from the day and refuel. In the past 2 years since she took on the position she has gained 45 lbs.
PBM’s are 3rd party administrators who authorize all Rx transactions and keep electronic recordsThe three largest PBM’s are Medco, Caremark-CVS and Express- Scripts. They make up 86% of the insured market.Their purchasing power allows them to negotiate the best volume discounts with wholesalers and manufacturers - and theoretically should pass those savings on to the consumers…PBM’s negotiate prices with insurance plan managers and pharmacies in order to maximize their spread (margin)Last year, the ‘Big Three’ generated over $80 billion of non-disclosed revenue making an average of $35.00 – (65%) gross profit on each prescription transaction!
Our drug search engine - powered by Google - is the ultimate tool enabling the consumer to find the most competitive pharmacy and the lowest drug price.Little known fact: not all pharmacies price the same! The average price differential between the highest and the lowest offer in a given market is between 44 and 61%!
Medical ProvidersCorporationsIndividuals Clubs AssociationsCivic OrganizationsChurches, Synagogues
1. Executive summary Unlike many modern industries, most of what a hotel does needs to happen offline. It’s hard to deliver room service or make beds with a click. But hotels are experimenting with plenty of other ways to improve service and connect with employees and customers using social media. We are in the same position that we were with online marketing 20 years ago; the only difference is that it won’t take 20 years; it will take less than 3-5 years until we really see the impact of interactive communication among consumers and within our own employees. Often, we think of our offline lives as distinct from our online presence, but social media is real life!!!. Look no further than the hotels you stay in, more often than not, there’s a Twitter and Facebook account — possibly even a Foursquare presence — behind the venue in question. Because social media is a platform for the customer’s voice — and that voice can be heard by anyone in the world — the hospitality industry as a whole has embraced social media in a huge way. Hospitality businesses of all sizes have found their own unique way to harness the power of Facebook and the distribution possibilities made available via Twitter. Few of them are using social media to engage more with their employees and to boost company culture and learning.
1. Executive summary Unlike many modern industries, most of what a hotel does needs to happen offline. It’s hard to deliver room service or make beds with a click. But hotels are experimenting with plenty of other ways to improve service and connect with employees and customers using social media. We are in the same position that we were with online marketing 20 years ago; the only difference is that it won’t take 20 years; it will take less than 3-5 years until we really see the impact of interactive communication among consumers and within our own employees. Often, we think of our offline lives as distinct from our online presence, but social media is real life!!!. Look no further than the hotels you stay in, more often than not, there’s a Twitter and Facebook account — possibly even a Foursquare presence — behind the venue in question. Because social media is a platform for the customer’s voice — and that voice can be heard by anyone in the world — the hospitality industry as a whole has embraced social media in a huge way. Hospitality businesses of all sizes have found their own unique way to harness the power of Facebook and the distribution possibilities made available via Twitter. Few of them are using social media to engage more with their employees and to boost company culture and learning.
1. Executive summary Unlike many modern industries, most of what a hotel does needs to happen offline. It’s hard to deliver room service or make beds with a click. But hotels are experimenting with plenty of other ways to improve service and connect with employees and customers using social media. We are in the same position that we were with online marketing 20 years ago; the only difference is that it won’t take 20 years; it will take less than 3-5 years until we really see the impact of interactive communication among consumers and within our own employees. Often, we think of our offline lives as distinct from our online presence, but social media is real life!!!. Look no further than the hotels you stay in, more often than not, there’s a Twitter and Facebook account — possibly even a Foursquare presence — behind the venue in question. Because social media is a platform for the customer’s voice — and that voice can be heard by anyone in the world — the hospitality industry as a whole has embraced social media in a huge way. Hospitality businesses of all sizes have found their own unique way to harness the power of Facebook and the distribution possibilities made available via Twitter. Few of them are using social media to engage more with their employees and to boost company culture and learning.
1. Executive summary Unlike many modern industries, most of what a hotel does needs to happen offline. It’s hard to deliver room service or make beds with a click. But hotels are experimenting with plenty of other ways to improve service and connect with employees and customers using social media. We are in the same position that we were with online marketing 20 years ago; the only difference is that it won’t take 20 years; it will take less than 3-5 years until we really see the impact of interactive communication among consumers and within our own employees. Often, we think of our offline lives as distinct from our online presence, but social media is real life!!!. Look no further than the hotels you stay in, more often than not, there’s a Twitter and Facebook account — possibly even a Foursquare presence — behind the venue in question. Because social media is a platform for the customer’s voice — and that voice can be heard by anyone in the world — the hospitality industry as a whole has embraced social media in a huge way. Hospitality businesses of all sizes have found their own unique way to harness the power of Facebook and the distribution possibilities made available via Twitter. Few of them are using social media to engage more with their employees and to boost company culture and learning.
2. Brief overview of the industry and company chosen The company chosen within the Hospitality Industry is Hotel Arts in Barcelona, a Ritz Carlton Hotel Brief overview of industry and company chosenTourism is Spain’s 2nd most important industryRepresents around 10% of Spain’s GDPIn January 2009, overnight stays decreased by 12%Prices decreased significantly: 1 star hotels had around 2% decrease and 4-5 star hotels had an average of 3% and 5% decrease in pricesSpain experienced around a drop 12% drop on international tourist arrival from 2006 to 2009Spain is the 3rd location chosen by international tourists, after France and USA Most visited countries by international tourist arrivals RankCountryRegionalMarketInternationaltouristarrivals(2009)Internationaltouristarrivals(2008)Internationaltouristarrivals(2007)Internationaltouristarrivals(2006)1 FranceEurope74.2 million79.2 million80.9 million77.9 million2 United StatesNorth America54.9 million57.9 million56.0 million51.0 million3 SpainEurope52.2 million57.2 million58.7 million58.0 million4 ChinaAsia50.9 million53.0 million54.7 million49.9 million5 ItalyEurope43.2 million42.7 million43.7 million41.1 million Hotel-ArtsHotel opened in 1994483 rooms, 44 floorsLuxury hotel, part of the Carlton Ritz chainsRitz-Carlton chain has 78 properties located in 23 different countriesEmploys 32.000 peopleStrong values and discipline that allows for a luxury service delivery
CREDO: “The Ritz-Carlton is a place where genuine care and comfort of our guests is our highest mission.We pledge to provide the finest personal service and facilities for our guests who will always enjoy warm, relaxed, yet refined ambience.The Ritz-Carlton experience enlivens the senses, instills well-being and fulfills even the unexpressed wished and need of out guests.”
THE EMPLOYEE PROMISE: At the RITZ-CARLTON, our Ladies and Gentlemen are the most important resources in our service commitment to our guests.By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled and the Ritz-Carlton Mystique is strengthened.
3 STEPS OF SERVICE: A warm and sincere greeting. Use the guests’ name.Anticipation and fulfillment of each guest’s needs.Fond farewell. Give a warm good-bye and use the guests’ name. See http://www.youtube.com/watch?v=W_iFSAAoQ-A for a description on Ritz Carlton cultureSee http://www.hotelartsbarcelona.com/ for Hotel Arts in BarcelonaSee http://www.slideshare.net/smei/one-brand-one-vision-one-voice for a presentation about ritz Carlton and social media (We like the look&feel of this presentation)
3. Initiative description Social media, one brand, one vision one voice The social media initiative will be divided in two phases: Phase 1: Internal social media: To create engagement with the employees and to instill the hotel culture and to create a learning environment. In a “high touch” luxury hotel, quality of service is key. Social media initiatives in the back office could help to connect the employees with important information such as:Service quality indexesKPI´s of each hotel area (Kitchen, cleaning, front desk, etc)VIP guests arriving to the hotelEmotional connection with the brand, great work environment loyalty and less turnover rateCommunity/team sense Phase 2: External social media: To create engagement with the guests and to provide innovative services like:“Social concierge”: A concierge with a Twitter feed could be a powerful thing. Instead of making a single stop at the concierge desk to collect brochures, guests could ask questions before they get to the hotel, from their rooms, or while they’re out exploring. They would also have easy access to the questions other guests asked and past recommendations. Guests could be discovering the city and ask the “social concierge” to book them a ticket in the Opera or just order a drink from the closest bar on the beach (NOTE: In this particular example we need an animation & illustration that can show creatively this service)Continuous guests feedbackStructured questionnaires “just in time”Service recovery
a. Who –who is our audience for the initiative; which are of business does it involve? Given our objective with this case, we help to address primarily the internal workers of the Hotel Arts in Barcelona (member of the Ritz Carlton), with the hope of being implemented later on in other Ritz Carlton hotels. In a second stage of development, we hope to include also Guests so that they can include their comments and suggestions towards improving the quality level of the service, as well as developing new concepts as the “social concierge” b. What – what we plan to do with the audience? In some visits to the Hotel Arts were able to do a tour and get to know the back-office of the Hotel in Barcelona. Here we learned how managers and employees communicate among themselves, how people are motivated and how processes and the company's culture are transmitted. All the information and communication is visible in the walls of the corridor of the labyrinth of the hotel's back-office. Currently, 100% of the internal communication is done without the use of technology or social platforms. We hope this can gradually change over time. We understand this is a complicated process that needs time for adaptation We have identified the following things that are currently been communicated in the corridor's walls:Daily-news of the Ritz Carlton: Every morning a manager meets 15 minutes with his team to communicate the last ratios, important news regarding the Ritz Carlton network, problems with guests that took place the day before, birthdays of the day among employees and guests. Also, one corporate value of the Ritz Carlton is selected each day, and all have to live by it during the whole day.Birthday remindersJob postingsComments from Guests towards specific employeesEmployee of the monthThe Ritz Carlton's CredoHow to dress accordingly including a picture of the picture of what is correct and what isn'tRules of ServiceAn Organizational chart for the new employees and those hired temporarilyEmergency procedureGallup: Gallup is a market research study of customer satisfaction and quality, conducted by an external company for the Hotel Arts. The service quality objectives are set by management and the last results obtained are shown in the 15 minute meeting (they have 3 shifts a day, so every shift has its own meeting reviewing all this stuff) To facilitate the adoption rate among the employees, we believe we should filter between groups of employees (kitchen, lobby, housekeeping, laundry, general staff, etc.) and prioritize the list according to certain criteria such as: impact on operations and profit, cost to implement and adaptability among employees. This way we can make sure there is a smooth implementation and adaptation of the proposed changes, minimizing costs and maximizing benefits.
c. How –what kind of tools and technologies we plan to use? Specifically, we would like to implement in Phase 1 the following:An online social platform where management can communicate daily news and codes of conduct, as an example to all employees. Also, emergency procedures and other processes/guidelines can be included. This can be in the beginning a 1.0 social tool where employees can look for info and be updated on what is going on. Screens in the walls of the corridor that can be linked to the information posted in the social platform. This can be updated constantly and be used to post the same information that is currently posted but in a digital way. This way, management can update from their own desks, avoiding to have to go to the wall and post a paper on it, employees can access important information from anywhere without having to go to the corridor to know who's birthday it is or what were the latest incidents with guests.In a later stage and again, gradually, it can turn into a 2.0 social platform where managers can start engaging with their community and guests can post comments on certain employees. This tool can be updated constantly and be accessed from any PC, smartphone or IPAD. In Phase 2 we imagine most employees with an IPAD/smart phones with access to the social platform and updated with all the news/information and Hotel KPI´s at all times.
0-04 (busy street)http://www.istockphoto.com/stock-photo-14107886-busy-street.phpIt seems that people at work are busier and have more things to do than ever. The world just seems to be getting faster and faster that’s for sure.
0-05 (moving crowd)http://www.istockphoto.com/stock-photo-3561822-moving-crowd.phpWhen we struggle with managing our time at work, the customer may suffer with missed deadlines; broken promises or the quality of work may not be up to standard. The customer won’t stand that for long.
0-06 (2 images, woman at desk, then stressed)http://www.istockphoto.com/stock-photo-6564813-businesswoman-in-office.phphttp://www.istockphoto.com/stock-photo-4811490-headache-in-the-office-at-work.php When we struggle with managing our time at work our relationships with colleagues can be become strained and tense. “A stressful work environment” or “a poor relationship with a boss or fellow workers” is often stated as a top reason for high labor turnover.
0-07 (2 images, woman at home, stressed, parents with child)http://www.istockphoto.com/stock-photo-7325518-parents-swear-and-children-suffer.php http://www.istockphoto.com/stock-photo-13800766-unhappy-young-female-sitting-with-her-husband-in-the-background.phpWhen we struggle with managing our time at work, our relationships at home can suffer. Family life can become out of balance when we do not get done all that we need to get done at work in a timely manner.
0-08 (family conflict)http://www.istockphoto.com/stock-photo-10173373-family-in-conflict.phpIt seems that the “bruise” will always come out somewhere – the customer loses, our colleagues lose, our family loose and even our health can deteriorate when we don’t manage our time.
0-09 (happy family)http://www.istockphoto.com/stock-photo-10385676-adorable-family.phpThis training module will help you become more effective and efficient with your time and is full of practical tips, suggestions and exercises to help you get it all done.
0-10 (2 images, Facilitator, individual with computer) http://www.istockphoto.com/stock-photo-4387778-business-seminar.phpandhttp://www.istockphoto.com/stock-photo-11674112-young-business-woman-looking-at-monitor.php LEARNING METHOD (50 seconds)All sessions within this program are intended to either be lead by a Facilitator or be Self-Directed.
0-11During this recording there are exercises to help you apply the learning to your work. We highly recommend that you invest the time to complete these exercises.
0-12All of the sessions within this program have been designed to be highly practical.
0-14 (Image of projector screen, we need the at least the MEDIUM size of this image 1698 x 1131 px)http://www.istockphoto.com/stock-photo-11338955-business-conference-with-businessman-talking-to-audience.phpYou will see that all sessions within this program follow a 3 step process:
0-19MODULE NUMBER & LENGTH (5mins and 8 seconds) This session consists of two modules. Please be sure to complete both modules.
0-21 –(2 Image here can rotate)http://www.istockphoto.com/stock-photo-11399282-maybe.php http://www.istockphoto.com/stock-photo-12971356-man-and-woman-standing-together-making-a-decision.phpWhat are some of your biggest time management challenges
1-01Welcome back. Now, let’s get a little more specific with your time management challenges.
1-02 (Woman and Laptop)http://www.istockphoto.com/stock-photo-143961-pensive-woman-standing-near-a-laptop.phpTake a few more minutes now and categorize your time management challenges into two distinct areas – people or process
1-03In other words when you consider the root of the time management challenge, is it because of frustration with another person(s) or is it because of frustration with a system, procedure or process?
2-04 (landscape photo)http://www.istockphoto.com/stock-photo-14959928-xxl-solitude-beach-silhouette.phpTime seems to be like land – God’s not making any more of it!
2-05 (man with files up to his neck, with TEXT ANIMATION)http://www.istockphoto.com/stock-photo-9617080-office-worker-sits-dazed-between-piles-of-files.phpThe majority of us at work talk about “not having enough hours in the day”. When we get home, we talk about “not having enough quality time with our loved ones” and we hear ourselves saying “I just don’t have time today to……(you fill in the blank)”.
2-11 (facebook image, Frank has this image)We send a text and we expect a more or less instant response. Now we have the big black hole of Twitter, Facebook and LinkedIn that will consume our time if we’re not careful. Despite your best efforts – no-one has ever found the LAST page of the internet so quit trying
2-12 (Create text message with words like TTYL or GR82cu)People have more communication tools than ever, but we seem to effectively communicate less. People seem more misunderstood than ever.
2-13 (man with laptop in car)http://www.istockphoto.com/stock-photo-9164554-driver-using-gps-laptop.phpWe were sold a bit of lie regarding technology – we were told it was meant to bring us more leisure time, but we’re working harder and longer than ever. Laptop computers and other mobile devices have blurred the lines between home and work. Commuting time has now become work time. Lazy Sunday afternoons can soon become our time to squeeze in some extra work. (Text Animation) “Just this email”, “just this report” or “just this presentation to finish” erodes our ability to renew, refresh and enjoy true and deep recreation for the work week ahead.
2-14Technology is meant to be a tool that we manage not something that manages us. It’s not meant to be our dog whistle.
2-21 (text animation)So, with people we must be effective - we build trust.
2-23 (slide 13-16 from TM power point presentation, Frank has these)PERCEPTION, BEHAVIOR & RESULTS (5mins and 45seconds) If we wish to improve our results in any aspect of our lives we have to consider the way we see the situation (our perceptions) and our behaviors (what we say, don’t say, do and don’t do).
2-24 (repeat quote into infinity)Albert Einstein said that the definition of insanity is when we keep doing the same thing over and over and expect different results.
2-25I encourage you to consider, that if you want to improve your time management, first look at how you perceive the situation or the person. For example, if your PERCEPTION is that you cannot DO anything at all about your ability to manage your time would you DO anything differently or be open to new ways of DOING things?
2-26Likewise, if you have a negative PERCEPTION of someone at work and as a result this has created a poor relationship between you as colleagues – do you think you would have time management challenges with this person? Absolutely! You’re always double checking; they’re always wondering what the “agenda” is and you wouldn’t trust them as far as you can throw them!
2-29 (single woman)http://www.istockphoto.com/stock-photo-2384305-probably.php Remember, when it comes to the effective use of our time there are essentially two types of time management challenges facing us – how we work with people and how we work with processes.
2-32 (1 guy, two images)http://www.istockphoto.com/stock-photo-7615370-young-business-man-doubt-at-office.phphttp://www.istockphoto.com/stock-photo-7615465-young-business-man-serious-at-office.php Do you think you are perfect and everyone else is not? Do you secretly wish for everyone to see the world how you see it and in doing so the world of work would be a much better place?
2-35So how do we improve our results?
3-04 (Head with prisoner inside)http://www.istockphoto.com/stock-photo-13372159-head-with-prisoner-inside.php It’s as if we are prisoners in our own mind and there’s nothing we believe we can do that works with the other person and/or that process, system or procedure (that inefficient meeting for example is JUST the way it’s always been and always will be until the end of time or when I retire - whichever comes first!)
3-06Remember, as Henry Ford once said “whether you can or think you can’t you’re probably right!”
4-02So keep this in mind as you focus on trying to “get it all done”.
4-05If we are unsatisfied with our results in any aspect of our life, we must ask our self how we see the situation first.
6-17 (Text animation with man holding sign in hand, purchase MEDIUM size of this photo. )http://www.istockphoto.com/stock-photo-11946564-man-holding-blank-sign.php 1. Why do I see this person as I see them?Do I have any part to play in why this relationship is ineffective?What could I do to improve the relationship?
7-07 Interestingly, we can’t have one without the other – people will not trust us at work if we are just a good person but incompetent! Likewise it won’t work if you are a competent gossiper, competently lazy or competently negative!
7-09Now let us consider a process, system or procedure that is inefficient and wastes your time.
Now Pam I have known, for quite a while and she has quite a bit of accomplishments in her background. She is an entrepreneur being the principal individual of the PMC group communications firm which specializes in organizational and personal image growth, so she has a lot of knowledge on helping people develop their brand image and expanding out their ability to project that image as a strategic advantage. She also has an experience as an executive coach for many physicians. She has been involved quite a bit in organized medicine as a background support person. As Executive Vice President and making a lot of things happening at the level of organized medicine at the state level. She is also certified in image management has Association management and leadership coaching I could go on and on quite a bit but what I’d like to do is just bring Pam on to the microphone and let her introduce herself a little bit.
I'm excited about today because goals are the foundation of success, of course, and we don't even think about establishing goals until we get to a certain place in our lives. For some people it occurs earlier than others. One of the stories I have is when I was in my 20’s. I started working in organized medicine for a national organization and one of the people I met, who became a mentor, was a physician who later became very successful as the chair of an academic department and also ran for his state Senate and lost by just a few thousand votes, which was admirable actually. He told me that this was a foreign concept to me. Of course I was in my 20s, fresh out of college and graduate school.
He told me that he and his wife, when they first got married, set goals for themselves, for their careers, for what they wanted to obtain and achieve in their in their lives. They were in their 30’s when they did this. He told me that they wrote down all their goals and they put it in a drawer in their dining room credenza, and every month they would sit down at the dining room table and pull out their goals and tweak them. And they achieve most of their goals, and I thought that is the weirdest thing I ever heard, someone who would write down their goals and pull them out.
So I started thinking about goals than. We all have goals. When we’re infants we have, we need to be fed and sheltered and loved. Then when we’re preadolescents and adolescents we want to be popular and get an education and be good in our sport, and then we have our own goals and perhaps our parent’s goals. We want to go to college and we want to have a career that we can contribute in. And then we start thinking about our own goals.
Because I don't think you can achieve if you don't have intentional goals. Intentional goals stretch you. You don't say when you get up in the morning, “My goal is to have a good lunch.” You want to have a goal that takes you from where you are. Something that you can, an objective, a cornerstone, a priority, something that will change where you are now so if you want to move the dial up. It is about moving the dial up, unless you're just a slug, and you’re happy with where you are you don't care what you have for lunch, and we’re not going to worry about those people because we’re in a different environment.
If you decide you want to set goals and be intentional about it, there are all kinds of tools you can use. If you just put “goals” into Google, “setting goals” into Google, you get pages and pages of how to set goals. There's a couple rules though that that I use especially with my coaching executives. It’s kind of interesting, and I discovered that people who are good just want to be better and better. You know like the people who really don't need to see a shrink or the ones who are very introspective and want to learn more about themselves. I don't know why, I guess like energy attracts like energy or something. But there are rules for goal setting.
I mean one of the things I use with coaching executives, which is positive psychology, is the SMART rule and the S stands for specific. Goals need to be specific. If we take one thing away from today's audio conference I hope you remember the SMART rule. S stands for specific. Goals need to be very specific. And they need to be written in a positive way. You don't want to say “I don’t want to be a bad parent anymore”. You say, “I want to be a good parent”. M stands for measurable. Goals have to be measurable. They have to be quantitative. They can’t just be qualitative. A stands for actionable. It has to be something that makes you do something; make a change. The R stands for, if it’s organizational, it stands for who’s the responsible person. If it is a team goal, who is responsible for this, who’s the head person? If it’s a personal goal, is the goal relevant? R can stand for responsibility or relevant. T stands for time bounds. Goals have to be timed out. We’ll talk about examples later, but SMART is SPECIFIC, MEASURABLE, ACTIONABLE, RESPONSIBLE, and TIME BOUNDS.
Well I think that sort of becomes an inductive versus deductive thing. You set a big goal. You had asked me earlier, Dr. Ruby; about should I have big goals or little goals? Should I have stretched goals or not so stretched goals? I think you have to start with a big goal and then you break it down into pieces and you can call those objectives for tasks or whatever verbiage or language you want to use. Basically, they're smaller goals. So, you ask what makes them specific. What would be a goal you have this year?
Well I think that sort of becomes an inductive versus deductive thing. You set a big goal. You had asked me earlier, Dr. Ruby; about should I have big goals or little goals? Should I have stretched goals or not so stretched goals? I think you have to start with a big goal and then you break it down into pieces and you can call those objectives for tasks or whatever verbiage or language you want to use. Basically, they're smaller goals. So, you ask what makes them specific. What would be a goal you have this year?
So, we would call that a “BAG”, a Big Audacious Goal. Your audacious goal is to transform a laboratory and its clients. So a piece of that is to have an audio conference to offer tools. That's getting more specific. You have your big audacious goal and then you have the audio conference and you have other tools that you're going to provide in sort of a cooperative way with your clients. Then you become even more specific, let’s just narrow down to audio conferences. So we’re coming down to audio conferences, how many are you going to have? How often are you going to have them? How long are they going to be? You can just slice and dice goals anyway you wish and you need to write it down.
2 things that came to mind when we were talking about that. One of them is the visualization of your goal. Some people will actually cut out pictures. They’re coming out of college and they’ve got a degree in something, and they want to be successful. And what they’ll do is maybe one guy has a sexy sports car that he sees and he cuts it out and he puts it on his mirror in the morning, and it gives him a goal that he goes to. What I’ve read and seen is that the visualization becomes very important. It becomes tangible. It becomes real. It’s been said that everything in the world starts from an idea, and I believe that part of the idea is that you have to have concrete. If it’s too abstract it’s not attainable.
So it’s interesting, you talk about your goals, you didn’t say it in this words but, your goals when you’re putting this, they have to be specific but they also have to be flexible. You don’t want to have them so flexible that you throw them out. What you want to be able to do is modify them as you’re going forth changing with the dynamics of the environment that you’re in. One other thing we talked about all with the goals setting that I've seen with visualization is that it sets the path for you. It keeps you in in a certain direction moving forward. People have said that you can’t drive a car and make a right hand turn looking out the left window.
The next thing that you mentioned in the SMART acronym is measurable. Measurable is one word, but the next word that popped into my mind is metrics. In medicine we talk about metrics in a lot of things. What are the types of metrics or measurable items do you think need to be defined when you are doing this?
Absolutely. It’s funny, as we’re sitting here talking, I'm thinking back at my own, if you will, big audacious goal that I had and I still have in front of me. I haven’t gotten to where I want to be with things. But I have made incremental goals and have attained those. And I think one of the other things that, well there’s 2 things that come out of what you were just saying with smaller goals. Number 1, once you’ve attained it, you’ve given yourself some positive feedback. You’ve got something to rally around. Little wins turn into big wins. There’s no question about it.
I would imagine if you have some projects that you’re working on, they’re very time bound. 10 weeks out or something like that, let’s say that. And you have, you know where you need to be in a week, and in that week you know certain things that need to get done on a daily basis to achieve that. You’re probably right; it needs to be very flexible with the timing on that. But setting the specific times is important otherwise you’ll just let it go on. Pam Cramer: Exactly especially if you're, I’m a last-minute, I mean you have to know thyself that’s the most important part of successful goal planning. I work very well under pressure. I'm a last-minute person. I’ve been like that ever since I can remember it. The way I got through school was like cramming at the last minute. I didn't like keep up all along and did what I wanted to do pretty much. And then I crammed and did fine. My brother, who is entirely different, who did very well, just kept up with it all the time because that’s his nature, so he never had to cram. So, you have to know yourself. Yes, I think you need to have a deadline. You need to have a time because for me or for someone who was like my brother may be more like you, you know when you’ll and then you’ll know when you're finished whether not you achieved what you were trying to, I mean that’s like, “Did you do it or not?”
In a sense, it’s strategic versus tactical. Where you talk actionable, you are talking tactical. So learning, for example okay with the audio series here. Acquiring the hardware, acquiring the software, and acquiring the knowledge. Those aren’t really goals. Those are action items to achieve you. The goal in that case would be the ability to be able to successfully record an audio conference. So people need a goal, and they need to figure out what actions they need to take. “R” is for responsible individual. Now if you’re setting individual goals, you’re the one who is ultimately responsible. But tell me about that. How would you set that in a group setting?
In a group setting, someone has to be responsible. Ultimately someone has to be in charge. If you ask two people to feed the same dog, the dog dies. Because each one, each person thinks the other person is going to feed the dogs. So I think this is an example of, a very plebian example of why you have to have one responsible person. That responsibility can shift, but that's part of the writing it down and really being intentional and cognitive about what the goal is and how it's going to happen. If it's a personal goal of course, you’re the responsible person. In an organization or in a team there are has to be one person assigned for that goal. And everyone has to know who that person is.
And hold them responsible. They’re accountable. And individuals can hold different components, if you will different actionable items. And they can be responsible for that. And then they have to go back. In some respects a group doing things has a shared responsibility for achieving the goal but ultimately the chairman of the group has to keep herding everybody back together (like the border collie does?).
And that's why executive coaches are very much in demand right now, just to put in a plug for executive coaches. People are so busy now especially high levels C-suite people. They can’t accomplish their personal goals because they're too busy to even do that. When I coach an executive, we sit down and I say, “What are your goals?” and she or he says, “They’re ABC.” And I say, “Well, how are you going to do these?” And they tell me. Then I say okay, you have to be accountable for your goals. So they're accountable to me for achieving their goals because they have a structure for goal achievement. That's why coaching works, because they don’t have time to worry about this. Maybe it’s the way the world with how fast everything is moving, everybody is overachieving at the top. I don’t know.
Actually, making your goals known to other people and essentially what you’re saying is a coach is a hired person to be able to do that. Plus they have other tools. The coaches have the ability to do that in a non-threatening environment. Let’s say you were in a bigger corporation and you have many many people that are there and you’re trying to achieve something, letting other people know what you’re trying to achieve certainly puts your feet to the fire to make it happen.
And that can be scary at times. Because you know what, you’ve got these big audacious goal in your head and maybe I think sometimes people don't give themselves enough credit. I think people don't challenge themselves enough to be able to say I can do this. I can do this. One of the philosophies that I’ve got, and again this goes with goal setting, is I believe very much in the power of your internal dialogue inside your brain and how you talk to yourself. Because whether people realize or not, you have an internal dialogue that’s always going on. I've realized recently that, not recently I should say, I’ve realized over the past few years that is extremely powerful even down to the point of which words you select. For example, let’s say your goal is to climb Mount Everest. If you give yourself the goal and says “I’m going to try to climb Mount Everest within 5 years”. That’s a very different goal than saying “I am going to climb Mount Everest within 5 years”.
Let me use an example of JFK in the 60s when JFK went to the University of Houston in 196, I don’t remember the exact year, to give the commencement address on a very hot day. JFK said “We’re going to send men to the moon we’re going to explore space.”. Talk about a stretch goal! Half of America thought, “What is he talking about?” It happened. He made it happen. After the war in the 1950s, Japan came out. They had they lost a high percent of their young men in the war. I mean, they had no workforce, because it was mostly men and industry and the government got together and said, “We’re going to be number one in textiles” And you know that’s a group goal. That’s a country goal, telling the world that’s what they’re going to do. That’s a huge goal. They didn't even have an infrastructure in the country after the war and within 10 years they were number one in textiles. Then they said, “We’re going to produce steel,” which is a really audacious goal. They didn't even have any raw material in their country to produce steel. So, in 1970 that's what they did. Then they said, “We’re going to be number one in production of automobiles.” Of course we all know that story. You're from Detroit. You know that story, and they did it. So that's an example of huge stretch goals, but it took a whole country to do it. Dr. Ruby: Whether it took a whole country or an individual to do it is just a question of scalability.
Yes, I think we have to have stretch goals and they have to be fantasy. I think that's one thing that happens when we start school. Little kids have wonderful fantasy fantasies and dreams and they're very creative and right brained. Then we when we go to school, we’re told, “You can't do that…That’s ridiculous…Just stop dreaming and pay attention to this lesson!” We kind of get squashed down all during our art academic years. “Pay attention to what's important!” And we kind of lose our way to dream. Look at Steve Jobs. What would have happened--Did you read the Steve Jobs book? I can reread it again I can't stop thinking about what a genius he was and how he rocked and changed our world. Dr. Ruby: There is a guy who had very specific visions, I mean highly specific. I mean if you’ve read the book you’ve realized-- I mean he was looking, sometimes when he was looking at the color of the plastic to make the Mac, he would, I think they said he had a couple hundred different shades of beige, and he wasn’t happy with any of them. Pam Cramer: Right! I read that. I Pantone has like 2500 different colors of beige or something, and he didn’t like any of them? He knew exactly. He had goals. I mean he had very specific goals and he had the iPhone and the iPad? Dr. Ruby: They’re goals that didn’t seem attainable to others at the time, did they? Pam Cramer: No, not at all! And he drove people nuts! We hear a lot about what a bad guy he was and how he just mowed over people in their personal lives and his personal life because they weren’t part of his goal. They were canceling out his fantasy which was his big huge stretch goal.
But there are 2 words that came up, and again I wrote down in my notes here. They are focus and dreams. Let’s talk about those briefly. Let’s go back to dreams quickly. I think you’ve really hit the nail on the head. Kids are born dreamers. They come up with some of the craziest, but some of the best ideas. I think your point is good that that gets programmed out of individuals as they grow.
It’s said that instinctively we’re creatures of fantasy and we still enjoy fantasy I still love watching all that Pixar, I’m real into Pixar now after reading that Steve Jobs book. Never paid much attention to it before. But I love all that animated stuff now and that’s all made by dreamers. Who’s that guy at Carnegie Mellon who died of a horrible cancer and he was an imaginer at Disney besides teaching at Carnegie Mellon. He lived in the real world. He lived in the academic world which is probably more rigid than the real world and certainly more rigid I would say the corporate world, but that’s my opinion. But it was still, he still had his fantasy world--he was an imagineer Disney. So think about the people that don't lose that piece of their you know their instinctive fantasy dream world that so important.
So let’s bring this back down to our audience. I think this has been a wonderful discussion. But, let’s bring it back down to our audience here. I think a lot of people are out there thinking, yeah dreams are fine, but I’ve got a practice to run, and I’ve got to make payroll, and I’ve got individuals here. But I still think there's a place for dreams in all situations and for example perhaps, this may be presumptuous, but there may be people out there that aren’t particularly happy with what’s happening in the health care environment right now, whether it’s reimbursement, whether it’s access, the worry about being sued, about the poor, or the declining relationship between patients and their physicians.
One of the things that people may want to be able to do is step back and take a day or two or three and getaway. Getaway from the practice, getaway from everything else with the sole focus of saying, “How do I want my practice to go? What do I want my practice to look like in one year, three years, five years?” And maybe actually the other way around say “What do I want my practice to look like in five years? To get to that, what should my practice look like in three years? To get to that, what should my practice look like in one year?” and start establishing those SMART goals we talked about. Some of them may be nebulous initially but I think writing them down perhaps, and again just to throw some things out, maybe they want to say that I want to be able to improve the satisfaction of my patients so that they are happier than they’ve been previously. Happy patients then obviously tell other people about it, and your, and the growth of your practice gone along with it. Maybe it’s an efficiency factor or a variety of things. It’s decreased turnover of people that are working in your practice by making them happier, giving them a better environment to be able to do it. So, going back to that dreaming although it sounds very nebulous can really start to become a reality and help you achieve which you are looking for.
Talk about or think about a way when you're, you have to be away that’s why corporations have retreats and I don’t know if your practice has retreats. Organizations and entities get away from the everyday world and job and go away to a Walden Pond kind of environment and sit down and think about what they want to be. And that would be the exact place to start. What do you want to be? What do you want to be in 3 years? What do you want to be in 5 years? Then work backwards. How are you going to get there? I don't think that's fantasy. It is a dream. But, if you keep reaching for C- level goals, you’re going to stay at C-level. I mean C, not ocean. C—as in “carrot”. Average. So you need to reach for, you need, maybe some people are more comfortable with B to start with to get some positive feedback and go to the A level and there we are with the stretch goals.
Well I just would like to say in parting, as I said at the beginning, the one thing I hope you take away from this audio conference is SMART goals which are “Specific, Measurable, Actionable, Relevant and Time Bound. Write them down. Visualize them. Talk about them. Don't be afraid of them and achieve them. When we say “them”, we’re talking about all different levels of goals from the big hairy audacious goal to the little task, the part of one of the smaller goals. So, I think everybody needs to be goal oriented and I think that's the path to success
8-07We will review some of the best practices around these 5 most common time challengers.