1. Total Quality Management Anil Kumar Mishra LIO, NCHRC, NIHFW New Delhi Email id: anilmlis@gmail.com Blog: http://anilkmishra.blogspot.com

2. TQMTQM is the art of managing the whole to achieve excellence .The golden words :Do unto others as you would have them do unto you

3. Total – Made up of whole Quality – Degree of Excellence of a Product or Service Management – Act , art , or manner of handling, controlling, directing etc

4. Definition of TQM Total Quality Management is not a destination, but a journey to-ward improvement. (Hunt, Managing for quality 1991) Quality is conformance to requirements. (Philips B Crosby) A predictable degree of uniformity and dependability at low cost and suited to market. (W. Edwards Deming)

5. Concepts of TQM A committed and involved management to provide long term top to bottom organizational support. An unwavering focus on the customer, both internally and externally Effective involvement & utilization of the entire workforce Continuous improvement of the business & production process Treating supplier as a partners Establish performance measures for the processes.

7. Defining Quality Q= P/E DIMENSIONS OF QUALITY Q= (P, F, C, R, D,S, R,A, R)

8. Four Pillars Of TQM

9. ADVANTAGES OF TQM IN LIBRARIES Incremental changes lead to continuous improvement quick solutions may yield only partial results. Provides a method of improving services to users in a period to similar resources. Helps break down barriers between library departments and improves communication within the organization. Improves the level of training given to staff thus increasing skills. Increases staff participation in decision making, thus increasing the feeling of “ownership” of decisions and directions once charted. Forces library managers to develop leadership skills interested in replaying power with in position to obtain results.

10. BARRIERS OF TQM IN LIBRARIES

11. IMPLEMENTATION OF TQM IN COLLEGE LIBRARIES

12. Six Sigma Approach for TQM Six Factors enables the Proper Implementation of TQM There must be a warm, supportive learning environment. Students should be asked to do only useful work. Students should be asked to do the best they can do. Students should be asked to evaluate their own work and improve it. Quality work should always feel good. Quality work should never be destructive.

13. Suggestions to improve Library Services

14. CONCLUSION To Implement ERP (Enterprise Resource Planning System) for Specific module for College And Industrial Libraries. By formulating Strategic plans with commitment . By Continuous improvement. Flexible System for Libraries. Quality Improvement. Computerized System for Allocation And Distribution. By Fulfilling Ethical Responsibilities Gradual Review and Updates.