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Handhold Patients
Through The EHR
Transition Process.


                        PRESENTED BY
        ANGOMARK, MEDICALBILLINGSTAR
Tips for EHR users
• Physicians and staff will see a temporary drop in
  productivity in the weeks succeeding an EHR
  implementation.

                    Here are several tips from
                    Sarasota, Fla.-based Karen
                    Fuller, a principal at CSC's
                    Health Delivery Group, to
                    make sure that productivity lag
                    doesn't lead to dissatisfied
                    patients.
1. Inform

• In the months leading up to implementation, be outspoken
  with patients about the impending transition.
• "Just kind of let them know this is coming and what it
  would mean to them as a patient [and] have a number
  they can call if they want more information,"
                 -says Fuller, who is also a registered nurse.
• "If a patient portal is going to be part of this new
  implementation, you can start, sort of, marketing and
  messaging that as it gets closer."
2. Practice PR

• Be optimistic about the EHR, even during those initial
  developing pains.
• "I've essentially been in offices, as a patient, where they'll
  say 'Well, we're placing in a new system and we're just so
  overloaded, and we're just trying to make it through the
  day,'" says Fuller.
• Instead, "Make it a good progressive spin, but be
  convincing about it."
3. Plan ahead

• "People can't be learning a new
  structure and ways of doing
  things and have the same
  competences," says Fuller.
• During implementation, and a
  week or so after, allow for
  longer patient visits so patients
  don't have to put up with long
  wait times.
Optimize your EHR To get
    attested for MU
       • What is effective EHR implementation ?
       • Is it the removal of patient charts?
       • No more transcription charges ?
       • A drop in medical records staff and no
         more chart chasing?
       • Fast admittance to patient information?
       • Data mining for drug recalls?
• Easy and exact identification of patients overdue
  for follow-up care or screenings?
• Physicians leaving home early ?
• Reduced staffing and supply costs ?
• Improved charge capture and/or enhanced ICD-
  10 coding support for billing ?
• No more legibility disputes ?
• Remotely accessing patient information such
  as medications and test results ?
• Tracking outstanding orders for test or
  imaging results ?
• A reduction    in   telephone   calls   from
  pharmacies ?
• Addressing incoming patient phone calls
  without taking messages ?
• Gathering and reporting         on    clinical
  information to participate      in   pay-for-
  performance programs ?
• By optimizing your EHR implementation procedure, your
  practice will have most of these features.


• Even for small practices, technology has levelled the
  playing field and has changed what is possible for many
  physicians.
Thank You !

           • For help with
EHR implementation and MU attestation
               Visit us
  http://www.medicalbillingstar.com

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Handhold patients through the ehr transition process

  • 1. Handhold Patients Through The EHR Transition Process. PRESENTED BY ANGOMARK, MEDICALBILLINGSTAR
  • 2. Tips for EHR users • Physicians and staff will see a temporary drop in productivity in the weeks succeeding an EHR implementation. Here are several tips from Sarasota, Fla.-based Karen Fuller, a principal at CSC's Health Delivery Group, to make sure that productivity lag doesn't lead to dissatisfied patients.
  • 3. 1. Inform • In the months leading up to implementation, be outspoken with patients about the impending transition. • "Just kind of let them know this is coming and what it would mean to them as a patient [and] have a number they can call if they want more information," -says Fuller, who is also a registered nurse. • "If a patient portal is going to be part of this new implementation, you can start, sort of, marketing and messaging that as it gets closer."
  • 4. 2. Practice PR • Be optimistic about the EHR, even during those initial developing pains. • "I've essentially been in offices, as a patient, where they'll say 'Well, we're placing in a new system and we're just so overloaded, and we're just trying to make it through the day,'" says Fuller. • Instead, "Make it a good progressive spin, but be convincing about it."
  • 5. 3. Plan ahead • "People can't be learning a new structure and ways of doing things and have the same competences," says Fuller. • During implementation, and a week or so after, allow for longer patient visits so patients don't have to put up with long wait times.
  • 6. Optimize your EHR To get attested for MU • What is effective EHR implementation ? • Is it the removal of patient charts? • No more transcription charges ? • A drop in medical records staff and no more chart chasing? • Fast admittance to patient information? • Data mining for drug recalls?
  • 7. • Easy and exact identification of patients overdue for follow-up care or screenings? • Physicians leaving home early ? • Reduced staffing and supply costs ? • Improved charge capture and/or enhanced ICD- 10 coding support for billing ? • No more legibility disputes ?
  • 8. • Remotely accessing patient information such as medications and test results ? • Tracking outstanding orders for test or imaging results ? • A reduction in telephone calls from pharmacies ? • Addressing incoming patient phone calls without taking messages ? • Gathering and reporting on clinical information to participate in pay-for- performance programs ?
  • 9. • By optimizing your EHR implementation procedure, your practice will have most of these features. • Even for small practices, technology has levelled the playing field and has changed what is possible for many physicians.
  • 10. Thank You ! • For help with EHR implementation and MU attestation Visit us http://www.medicalbillingstar.com